[Cerrato, Alejandra]_127-18144566224_20260428161834(10341)
Apr 28, 2026 16:23
· 3:07
· English
· Whisper Turbo
· 2 speakers
Бу транскриптның вакыты бетә 14 Бер көн.
Кайвакытлы саклау өчен яңарту →
Тик күрсәтү
0:00
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Speaker 1 ([Cerrato, Alejandra]_127-18144566224_20260428161834(10341))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. How can I help you? Hello, sir. This is Alejandra with Power Handling. I want to speak with Ms. Sabrina Fox if she's available to you. Yeah, one moment. Okay, thank you. Thank you for holding. Thank you.
0:43
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Speaker 2 ([Cerrato, Alejandra]_127-18144566224_20260428161834(10341))
Thank you for holding. Please continue to stay on the line. This is Sabrina. How can I help you? Hey, good morning, Ms. Boggs. This is Alejandra with Power Handling. I am calling because you guys have been using our electric car jacks for some time now, and we're doing a very quick check-in to see how they've been performing. So I just need to ask you six questions in 60 seconds, if that's okay.
1:09
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Speaker 2 ([Cerrato, Alejandra]_127-18144566224_20260428161834(10341))
Sure. Okay. Thank you very much. All right, Ms. Fox, do you know by any chance how many machines do you have at your facility? How many electric power jets? One. Okay, perfect. Is it currently broken or not working? No. Okay. All right. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? Five. Perfect. Okay.
1:39
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Speaker 2 ([Cerrato, Alejandra]_127-18144566224_20260428161834(10341))
How would you rate the product's durability and build quality also from one to five? Five. Okay. How likely are you to purchase from Power Handling again in the future? Five. Okay. How likely are you to recommend this product to a colleague? Five. Okay.
2:01
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Speaker 2 ([Cerrato, Alejandra]_127-18144566224_20260428161834(10341))
Very good. And I just have one last question for you. How well did the product met your expectations? And if you can expand a little bit on how your experience has been using the equipment, if you would like to highlight anything about the machine or something that you would like to change or improve about it, any type of additional feedback would be helpful. I mean, I really don't have much. The drivers take it and they use it with no problem.
2:28
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Speaker 1 ([Cerrato, Alejandra]_127-18144566224_20260428161834(10341))
to move the freight around in their trailers and things like that. So other than that, I don't really have much to add. I mean, we're very satisfied with it. Okay. Sounds good. That was perfect feedback. We're very happy that the equipment is performing as expected. If you have any issues or...
2:50
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Speaker 2 ([Cerrato, Alejandra]_127-18144566224_20260428161834(10341))
Any concerns about the machine in the future, please don't hesitate to reach out. We're here to assist you. And we do have a tech support department that is always here to help, okay? Okay, I appreciate it. Thank you. Okay. Thank you, Ms. Fox. You have a blessed day. You're welcome. You too.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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