[Cerrato, Alejandra]_127-13195247101_20260429195502(10918)

Apr 29, 2026 20:01 · 5:53 · English · Whisper Turbo · 2 speakers

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Lecture Index

0:00

S… Speaker 1 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. How can I help you? Good afternoon, sir. This is Alejandro with Power Handling. I want to speak with Carrie Smith, if she's available, please. Carrie is actually on vacation this week. Oh, okay.

0:34

S… Speaker 2 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

Well, I'm gone because you guys have been using our electric projects for some time now, and we're doing a quick check-in to see how they've been performing. Do you know anybody who can give me some feedback on that besides her? Give me one second. Okay, thank you. The only complaint they can really think of is when it gets cold outside, they tend to freeze up.

1:17

S… Speaker 1 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

Yeah. Okay. Yeah. I think I've heard that before. Well, actually, I was willing to speak to anybody because I have some specific questions that I have to do to fill up a survey. It's just 60 seconds. So do you think it's better for me to call Ms. Carey next week or I can talk to your driver real quick? He doesn't seem to care. Give me one second and I'll transfer you over to another one. Okay. Thank you.

1:52

S… Speaker 1 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind. Hey, good afternoon. This is Alejandra with Power Handling. I was just speaking with your operator, and I requested to speak with Ms. Carrie Schmidt, but she's on vacations this week, I was told. But basically, I'm calling because you guys have been using our electric pilot jacks for some time now, and we're doing a quick check-in to see how they've been performing.

2:24

S… Speaker 1 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

So if you have any knowledge on that, do you think I can ask you six questions in 60 seconds, if that's okay? No, that's fine. Okay, thank you. What is your first and last name? Jim Dawson. You said Dawson? Yes, D-A-W-S-O-N. Thank you very much, Mr. Dawson. All right, do you know by any chance how many machines do you have in your facility? Two.

3:01

S… Speaker 1 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

Okay. Are any of those currently broken or not working? No. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? Okay. How would you rate the product's durability and build quality also from one to five? How would you rate the product's durability and build quality also from one to five? About four, four and a half, yeah. Okay.

3:44

S… Speaker 1 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

How likely are you to purchase from power handling again in the future? Yeah, probably. Okay. How likely are you to recommend this product to a colleague? Yeah. And I just have one last question for you, Mr. Dawson. How well did the product meet your expectations? And if you can expand a little bit on how your experience has been using the machines, if there's anything that you would like to highlight about them or...

4:18

S… Speaker 2 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

change or improve about the machines, what would it be? Any type of additional feedback would be helpful. They make life a lot easier. With the power, had any troubles with when it's warm out. As long as it's warm outside, they're good. And if they're cold, even though it's got a full charge battery. Okay, I see.

4:59

S… Speaker 1 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

So you would say that they don't perform as you would expect in cold weather, correct? Right. Okay, I will write that down to share with my engineers. And between its ergonomics, the price, the weight capacity, or the size, what do you think meets your expectations the best? What would you highlight about the equipment? They have good lifting power.

5:31

S… Speaker 1 ([Cerrato, Alejandra]_127-13195247101_20260429195502(10918))

Okay. And stability. Okay. Perfect. Sounds good, then. Well, thank you very, very much for all the very good feedback that you have provided to me today, Mr. Dawson. It really helps us improve our equipment and service. And I value your time, and I hope you have a great rest of your day. Okay, sir? Okay. Thank you. Okay. Goodbye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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