WB22

May 14, 2026 18:34 · 1:28:24 · English · Whisper Turbo · 7 Đầu ghi
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0:04
S… Speaker 2 (WB22)
Hi, good morning,
0:05
S… Speaker 1 (WB22)
how are you?
0:05
S… Speaker 1 (WB22)
Good on you?
0:06
S… Speaker 2 (WB22)
Good, thank you.
0:07
S… Speaker 1 (WB22)
Good morning,
0:20
S… Speaker 2 (WB22)
my name is Lindsay.
0:21
S… Speaker 2 (WB22)
I've been appointed to facilitate this end of probation investigation.
0:25
S… Speaker 2 (WB22)
So I just want to,
0:27
S… Speaker 2 (WB22)
for the purpose of the record,
0:29
S… Speaker 2 (WB22)
just introduce myself.
0:30
S… Speaker 2 (WB22)
I'm from a company called Invictus.
0:31
S… Speaker 2 (WB22)
We're an outsourced labour...
0:34
S… Speaker 2 (WB22)
labor relations company that,
0:36
S… Speaker 2 (WB22)
you know, facilitate anything from probationary periods to disciplinary inquiries
0:40
S… Speaker 2 (WB22)
to seasonal matters,
0:42
S… Speaker 2 (WB22)
labor court,
0:42
S… Speaker 2 (WB22)
et cetera, et cetera.
0:43
S… Speaker 2 (WB22)
I've been asked to facilitate this.
0:45
S… Speaker 2 (WB22)
I've got no knowledge,
0:47
S… Speaker 2 (WB22)
say, for I've just got a quick background from the employer in
0:51
S… Speaker 2 (WB22)
terms of what the company actually does,
0:52
S… Speaker 2 (WB22)
just so they can have a bit of a background in terms of what we hear today.
0:55
S… Speaker 2 (WB22)
For basically the purposes of today is I'm going to ascertain
1:00
S… Speaker 2 (WB22)
what happened during the course of employment.
1:01
S… Speaker 2 (WB22)
The law requires certain things.
1:04
S… Speaker 2 (WB22)
With regards to probation,
1:05
S… Speaker 2 (WB22)
you know,
1:07
S… Speaker 2 (WB22)
whether or not you fit or fit and proper to actually perform the duties of the accessible company
1:11
S… Speaker 2 (WB22)
standards in terms of training,
1:14
S… Speaker 2 (WB22)
guidance,
1:15
S… Speaker 2 (WB22)
counselling,
1:15
S… Speaker 2 (WB22)
the nature of the probationary period,
1:17
S… Speaker 2 (WB22)
the nature of the job,
1:18
S… Speaker 2 (WB22)
the expectations,
1:19
S… Speaker 2 (WB22)
a reasonable time to actually attend and reach
1:23
S… Speaker 2 (WB22)
those standards,
1:24
S… Speaker 2 (WB22)
giving the required tools of trade,
1:26
S… Speaker 2 (WB22)
et cetera, et cetera.
1:27
S… Speaker 2 (WB22)
So how it's going to work today.
1:28
S… Speaker 2 (WB22)
We're going to ask some procedural questions.
1:30
S… Speaker 2 (WB22)
so if you're ready to proceed okay as well as sorry can i just question are you recording
1:35
S… Speaker 1 (WB22)
yes
1:35
S… Speaker 1 (WB22)
I'm not comfortable with that.
1:37
S… Speaker 1 (WB22)
But you need to inform us.
1:38
S… Speaker 1 (WB22)
You need to inform us.
1:39
S… Speaker 1 (WB22)
You can't record it.
1:39
S… Speaker 1 (WB22)
It's my rights.
1:41
S… Speaker 2 (WB22)
It's our rights.
1:42
S… Speaker 1 (WB22)
So,
1:43
S… Speaker 1 (WB22)
you are allowed to record.
1:46
S… Speaker 1 (WB22)
So,
1:47
S… Speaker 2 (WB22)
no, you don't need permission.
1:49
S… Speaker 2 (WB22)
It would be, it's just common decency.
1:51
S… Speaker 1 (WB22)
It's common decency to do that.
1:52
S… Speaker 1 (WB22)
100%.
1:52
S… Speaker 2 (WB22)
But,
1:53
S… Speaker 2 (WB22)
I mean, as long as you're part of the conversation,
1:55
S… Speaker 2 (WB22)
there's no real expectation of privacy.
1:56
S… Speaker 2 (WB22)
But, I mean, you don't want to kick off any sort of internal process by secretly recording
2:01
S… Speaker 2 (WB22)
while informing the other parties just under common decency.
2:03
S… Speaker 2 (WB22)
But you're more than welcome to record.
2:04
S… Speaker 2 (WB22)
I've got nothing to.
2:05
S… Speaker 2 (WB22)
hide the employees got nothing to hide but that would just be the more professional approach
2:09
S… Speaker 2 (WB22)
to take as opposed to just recording without any sort of informing any
2:13
S… Speaker 2 (WB22)
of the parties okay okay perfect
2:18
S… Speaker 2 (WB22)
So what's going to happen,
2:19
S… Speaker 2 (WB22)
I'm going to ask you a couple of questions and then I'm just going to get a background from
2:23
S… Speaker 2 (WB22)
yourself and the employer in terms of what requirements were put forth,
2:27
S… Speaker 2 (WB22)
what were met in terms of your probationary period,
2:29
S… Speaker 2 (WB22)
your contract of employment,
2:31
S… Speaker 2 (WB22)
any expectations,
2:32
S… Speaker 2 (WB22)
you know,
2:33
S… Speaker 2 (WB22)
meetings that were held,
2:34
S… Speaker 2 (WB22)
tools that were given.
2:35
S… Speaker 2 (WB22)
And at the end of the process,
2:36
S… Speaker 2 (WB22)
I'm going to take all the information that I receive.
2:39
S… Speaker 2 (WB22)
And then I'm going to make a recommendation.
2:41
S… Speaker 2 (WB22)
I won't put that through today.
2:42
S… Speaker 2 (WB22)
That'll come through at a different time.
2:43
S… Speaker 2 (WB22)
There'll be certain information that might not be relevant for today's proceedings that I might hear,
2:47
S… Speaker 2 (WB22)
and then I'll take into account when I make any sort of recommendation.
2:50
S… Speaker 2 (WB22)
But I want to hear as much as possible in terms of the employment up
2:55
S… Speaker 2 (WB22)
to date, okay?
2:55
S… Speaker 1 (WB22)
Okay.
2:56
S… Speaker 2 (WB22)
Perfect.
2:56
S… Speaker 1 (WB22)
I think I
3:02
S… Speaker 1 (WB22)
just
3:06
S… Speaker 1 (WB22)
want to understand one point.
3:13
S… Speaker 1 (WB22)
How are we going to work?
3:16
S… Speaker 1 (WB22)
We're going to start with employer,
3:18
S… Speaker 1 (WB22)
then me,
3:18
S… Speaker 1 (WB22)
or...
3:19
S… Speaker 2 (WB22)
Okay, I have just explained it.
3:21
S… Speaker 2 (WB22)
So I'm going to ask some questions and just follow my process.
3:25
S… Speaker 2 (WB22)
Okay.
3:26
S… Speaker 1 (WB22)
Tell
3:36
S… Speaker 2 (WB22)
me, how were you notified of today's proceedings?
3:38
S… Speaker 1 (WB22)
Via email.
3:40
S… Speaker 1 (WB22)
When?
3:45
S… Speaker 1 (WB22)
Thursday.
3:47
S… Speaker 2 (WB22)
That would have been
3:51
S… Speaker 2 (WB22)
the...
3:52
S… Speaker 1 (WB22)
Thursday.
3:55
S… Speaker 2 (WB22)
And can I see that notification that was provided to
3:59
S… Speaker 1 (WB22)
the employee?
4:07
S… Speaker 2 (WB22)
And when did you commence employment?
4:08
S… Speaker 1 (WB22)
The 1st of Jan,
4:11
S… Speaker 1 (WB22)
if I'm not mistaken.
4:12
S… Speaker 1 (WB22)
And
4:20
S… Speaker 2 (WB22)
you're employed as a CRM manager,
4:22
S… Speaker 2 (WB22)
am I correct?
4:23
S… Speaker 1 (WB22)
Correct.
4:23
S… Speaker 1 (WB22)
And
4:28
S… Speaker 2 (WB22)
what qualifications or what experience did you come into the position?
4:31
S… Speaker 2 (WB22)
Because it is a managerial position,
4:33
S… Speaker 2 (WB22)
so it is considered a senior position.
4:34
S… Speaker 2 (WB22)
What did you have at the time of your commencement of your employment?
4:38
S… Speaker 1 (WB22)
My current qualifications,
4:40
S… Speaker 1 (WB22)
which is in IT software development and experience in
4:44
S… Speaker 1 (WB22)
CRM.
4:45
S… Speaker 2 (WB22)
IT software?
4:48
S… Speaker 1 (WB22)
Development.
4:49
S… Speaker 1 (WB22)
Development.
4:53
S… Speaker 2 (WB22)
And experience in CRM.
5:01
S… Speaker 1 (WB22)
What experience would that be?
5:02
S… Speaker 4 (WB22)
That is,
5:03
S… Speaker 4 (WB22)
I've been doing this job for previous companies.
5:06
S… Speaker 1 (WB22)
How many years?
5:07
S… Speaker 4 (WB22)
For about...
5:09
S… Speaker 2 (WB22)
Sorry,
5:10
S… Speaker 4 (WB22)
I just need to shout.
5:11
S… Speaker 4 (WB22)
Roughly four years before I started
5:15
S… Speaker 3 (WB22)
here. I'm
5:36
S… Speaker 1 (WB22)
just going to wait for that notification of today's proceedings.
5:39
S… Speaker 4 (WB22)
I think I could also just show it to you on my side.
5:41
S… Speaker 1 (WB22)
Yeah, can you show me?
5:42
S… Speaker 3 (WB22)
I
5:59
S… Speaker 1 (WB22)
think the joy doesn't make a difference.
6:00
S… Speaker 3 (WB22)
Well,
6:28
S… Speaker 1 (WB22)
it's different than attached.
6:30
S… Speaker 1 (WB22)
What would be attached?
6:31
S… Speaker 1 (WB22)
This piece is unattached.
6:33
S… Speaker 1 (WB22)
So what is it attached?
6:34
S… Speaker 3 (WB22)
I think
6:48
S… Speaker 2 (WB22)
that was sent to you on WhatsApp.
6:50
S… Speaker 4 (WB22)
It wasn't?
6:55
S… Speaker 4 (WB22)
Okay. What's up?
6:56
S… Speaker 3 (WB22)
Find
7:04
S… Speaker 1 (WB22)
it now.
7:05
S… Speaker 3 (WB22)
Can
7:28
S… Speaker 1 (WB22)
you print me a copy of this?
7:29
S… Speaker 1 (WB22)
I can just read this from this,
7:31
S… Speaker 1 (WB22)
but then just before I go,
7:32
S… Speaker 1 (WB22)
I can just have a copy of this.
7:33
S… Speaker 3 (WB22)
Okay.
7:39
S… Speaker 1 (WB22)
During today's proceedings,
7:40
S… Speaker 1 (WB22)
will you be representing yourself?
7:42
S… Speaker 5 (WB22)
Yes.
7:43
S… Speaker 4 (WB22)
I think as it says.
7:45
S… Speaker 4 (WB22)
No, outside except the shops.
7:47
S… Speaker 4 (WB22)
We don't have shops to it.
7:48
S… Speaker 1 (WB22)
Or a fellow employee?
7:49
S… Speaker 5 (WB22)
No,
7:50
S… Speaker 4 (WB22)
I'll represent myself.
7:51
S… Speaker 1 (WB22)
Okay. And you're fine with English?
7:55
S… Speaker 5 (WB22)
Yes,
7:56
S… Speaker 4 (WB22)
I'm fine with English,
7:57
S… Speaker 3 (WB22)
yeah. Okay,
8:04
S… Speaker 1 (WB22)
do you have enough time to prepare for today's investigation?
8:07
S… Speaker 4 (WB22)
Based on what I was
8:11
S… Speaker 1 (WB22)
given.
8:13
S… Speaker 1 (WB22)
Yes.
8:13
S… Speaker 1 (WB22)
Okay.
8:13
S… Speaker 1 (WB22)
It's yes or no.
8:15
S… Speaker 1 (WB22)
If you're going to say yes,
8:15
S… Speaker 1 (WB22)
then that's fine.
8:16
S… Speaker 1 (WB22)
If you're going to say no, you need to submit reasons why as to no.
8:18
S… Speaker 1 (WB22)
I can't have an open -ended answer based on what I was giving yes because that is vague.
8:21
S… Speaker 1 (WB22)
So either yes,
8:22
S… Speaker 1 (WB22)
I was prepared, or no,
8:23
S… Speaker 1 (WB22)
I was not prepared because of A,
8:25
S… Speaker 1 (WB22)
B, and C.
8:25
S… Speaker 1 (WB22)
Then I can make a determination.
8:26
S… Speaker 4 (WB22)
Yes.
8:30
S… Speaker 3 (WB22)
Sorry.
8:47
S… Speaker 2 (WB22)
Okay,
8:48
S… Speaker 1 (WB22)
thanks.
8:48
S… Speaker 3 (WB22)
Was
9:00
S… Speaker 1 (WB22)
there any documentation that you requested that you were not granted
9:04
S… Speaker 1 (WB22)
access to?
9:04
S… Speaker 4 (WB22)
I have not received my contract,
9:06
S… Speaker 4 (WB22)
just my offer letter.
9:10
S… Speaker 1 (WB22)
Did you request a copy of the contract?
9:11
S… Speaker 1 (WB22)
Is there a contract applicable?
9:13
S… Speaker 2 (WB22)
It's the same one that we signed.
9:15
S… Speaker 1 (WB22)
There's nothing else but this.
9:17
S… Speaker 1 (WB22)
Is this what you received?
9:18
S… Speaker 1 (WB22)
Yes.
9:19
S… Speaker 1 (WB22)
Okay, so what contract are you talking about?
9:21
S… Speaker 4 (WB22)
The one that would be stating KPIs.
9:23
S… Speaker 1 (WB22)
Did you sign a contract?
9:24
S… Speaker 1 (WB22)
No.
9:25
S… Speaker 1 (WB22)
So then there's not a contract.
9:26
S… Speaker 1 (WB22)
Am I correct?
9:27
S… Speaker 2 (WB22)
Correct, there was no contract.
9:28
S… Speaker 2 (WB22)
We were given a contract with a temporary property.
9:43
S… Speaker 1 (WB22)
Okay, from the company side,
9:44
S… Speaker 1 (WB22)
if you can just explain to me what are the expectations of in terms of the employee's role
9:48
S… Speaker 1 (WB22)
that he was provided,
9:49
S… Speaker 1 (WB22)
that he was appointed in day -to -day duties,
9:52
S… Speaker 1 (WB22)
tasks,
9:53
S… Speaker 1 (WB22)
whatever the case may be.
9:54
S… Speaker 2 (WB22)
Okay, so he was joined as a CRM manager,
9:57
S… Speaker 2 (WB22)
right?
10:01
S… Speaker 2 (WB22)
When he joined,
10:02
S… Speaker 2 (WB22)
the CRM program wasn't working,
10:04
S… Speaker 2 (WB22)
so I told him he needs to hang in there.
10:06
S… Speaker 2 (WB22)
Then I WhatsAppped him on the 16th of February,
10:10
S… Speaker 2 (WB22)
and I told him to do a light CRM,
10:12
S… Speaker 2 (WB22)
okay?
10:13
S… Speaker 1 (WB22)
So explain to me what does CRM mean?
10:16
S… Speaker 2 (WB22)
Customer relationship manager,
10:20
S… Speaker 2 (WB22)
digital customer relationship management,
10:22
S… Speaker 1 (WB22)
okay?
10:24
S… Speaker 1 (WB22)
It's all done.
10:25
S… Speaker 2 (WB22)
It's usually run by a
10:29
S… Speaker 2 (WB22)
program, by an IT program.
10:35
S… Speaker 2 (WB22)
All right, so on February the 16th,
10:37
S… Speaker 2 (WB22)
I said to Litha,
10:38
S… Speaker 2 (WB22)
please, the Smartico program is not working because we've
10:42
S… Speaker 2 (WB22)
had technical issues and payment issues with the CRM supplier.
10:46
S… Speaker 2 (WB22)
So I asked him if he could please implement the light manual CRM
10:51
S… Speaker 2 (WB22)
system, okay,
10:53
S… Speaker 2 (WB22)
which is called a light CRM stack.
10:56
S… Speaker 2 (WB22)
It was WhatsApp team.
10:59
S… Speaker 1 (WB22)
Okay.
11:00
S… Speaker 1 (WB22)
I'm giving the live manual CRM.
11:02
S… Speaker 2 (WB22)
That involves sending emails.
11:05
S… Speaker 2 (WB22)
It's practically running everything on a manual automation.
11:09
S… Speaker 1 (WB22)
Sending emails and what else?
11:11
S… Speaker 2 (WB22)
I'll give it to you.
11:13
S… Speaker 2 (WB22)
Analyzing the player database.
11:15
S… Speaker 2 (WB22)
Communicating via email and SMS with all the customers.
11:20
S… Speaker 1 (WB22)
Just cognizant of the fact that I'm taking notes of what you're saying because
11:24
S… Speaker 1 (WB22)
I'm not familiar at all so we can just slow it down.
11:26
S… Speaker 1 (WB22)
So send emails analyzing player data.
11:28
S… Speaker 1 (WB22)
Okay.
11:30
S… Speaker 2 (WB22)
Analyzing deposit data,
11:32
S… Speaker 2 (WB22)
churn prevention.
11:35
S… Speaker 1 (WB22)
What's churn prevention?
11:38
S… Speaker 2 (WB22)
Customer fading out,
11:39
S… Speaker 2 (WB22)
not depositing anymore.
11:41
S… Speaker 1 (WB22)
Churn
11:48
S… Speaker 1 (WB22)
prevention.
11:49
S… Speaker 1 (WB22)
Then
11:53
S… Speaker 2 (WB22)
I sent him a set of KPIs.
11:57
S… Speaker 2 (WB22)
Please can you report on these KPIs and do a manual
12:01
S… Speaker 2 (WB22)
calculation?
12:02
S… Speaker 1 (WB22)
Do you have those KPIs in writing?
12:04
S… Speaker 2 (WB22)
It was WhatsApp to me.
12:05
S… Speaker 1 (WB22)
But can you be able to provide me with the printout of those KPIs?
12:09
S… Speaker 1 (WB22)
Okay. Just hoping not to take notes so that I can get a hard copy of it,
12:12
S… Speaker 1 (WB22)
yeah? Okay.
12:13
S… Speaker 1 (WB22)
This is all on the 16th of February.
12:14
S… Speaker 1 (WB22)
Correct.
12:15
S… Speaker 2 (WB22)
So I said you need to do it manually because we don't
12:21
S… Speaker 2 (WB22)
have the automated office system in place.
12:24
S… Speaker 1 (WB22)
Okay.
12:25
S… Speaker 2 (WB22)
Alright, so Lifa,
12:29
S… Speaker 2 (WB22)
after two weeks,
12:31
S… Speaker 2 (WB22)
none of this information was coming out.
12:33
S… Speaker 2 (WB22)
He wasn't coming to the office.
12:34
S… Speaker 2 (WB22)
I said to Lifa,
12:35
S… Speaker 2 (WB22)
please, you're not performing,
12:38
S… Speaker 2 (WB22)
you're not looking after the promotions.
12:39
S… Speaker 1 (WB22)
Do you have all this communication via WhatsApp?
12:42
S… Speaker 1 (WB22)
Yes.
12:42
S… Speaker 1 (WB22)
And voicemail.
12:45
S… Speaker 2 (WB22)
Lifa apologized to me that he was having some family
12:49
S… Speaker 1 (WB22)
problems.
12:51
S… Speaker 2 (WB22)
and that he couldn't do all these things,
12:53
S… Speaker 2 (WB22)
some of the KPIs are not possible for him to work out,
12:56
S… Speaker 2 (WB22)
and he hasn't been able to install the
13:00
S… Speaker 2 (WB22)
automated email
13:04
S… Speaker 2 (WB22)
system, because Vodacom is giving him troubles,
13:07
S… Speaker 2 (WB22)
they want files in different formats and stuff like that,
13:10
S… Speaker 2 (WB22)
and he apologised to me.
13:12
S… Speaker 2 (WB22)
Thereafter we got Smartico switched on.
13:16
S… Speaker 1 (WB22)
When is this?
13:17
S… Speaker 2 (WB22)
That's the automatic customer.
13:19
S… Speaker 1 (WB22)
But when was the switch done?
13:21
S… Speaker 1 (WB22)
The switch done 1st of March.
13:22
S… Speaker 1 (WB22)
Okay.
13:23
S… Speaker 1 (WB22)
Okay.
13:24
S… Speaker 2 (WB22)
I was asking him for the reports.
13:29
S… Speaker 2 (WB22)
I said, please, let's get some reports out of Simartica.
13:31
S… Speaker 2 (WB22)
Please, let me know what's happening with the report.
13:33
S… Speaker 2 (WB22)
He said to me,
13:36
S… Speaker 2 (WB22)
look, I must tell him what reports I expect and what I demand.
13:40
S… Speaker 2 (WB22)
So I sent him a full -on job description of what a CRN manager
13:44
S… Speaker 2 (WB22)
is supposed to be doing.
13:45
S… Speaker 1 (WB22)
On what basis?
13:47
S… Speaker 2 (WB22)
Breakdown,
13:53
S… Speaker 2 (WB22)
I sent him.
13:54
S… Speaker 2 (WB22)
I said to him, please get back to me and let me know with
13:59
S… Speaker 2 (WB22)
the stuff because I'm not getting the information out of the
14:03
S… Speaker 2 (WB22)
CRM that's busy running.
14:04
S… Speaker 2 (WB22)
But Lifa got back to me and he said to me,
14:08
S… Speaker 2 (WB22)
he can't fulfill all those functions.
14:11
S… Speaker 1 (WB22)
When is this?
14:11
S… Speaker 2 (WB22)
Two days later,
14:13
S… Speaker 2 (WB22)
18th and 19th of March.
14:14
S… Speaker 1 (WB22)
So
14:21
S… Speaker 2 (WB22)
I said to him, look, we'll take a decision.
14:23
S… Speaker 2 (WB22)
We'll chat at the end of the month.
14:29
S… Speaker 2 (WB22)
At the end of the month myself,
14:30
S… Speaker 2 (WB22)
initial set down took minutes.
14:32
S… Speaker 2 (WB22)
I set him look.
14:34
S… Speaker 2 (WB22)
I don't really want to put him...
14:36
S… Speaker 1 (WB22)
Do you have those minutes for me?
14:37
S… Speaker 2 (WB22)
Yes. I don't want to put him out on the
14:44
S… Speaker 2 (WB22)
street and terminate his employment.
14:46
S… Speaker 2 (WB22)
I'm going to extend his position by month
14:50
S… Speaker 1 (WB22)
only.
14:50
S… Speaker 2 (WB22)
I'm not going to give him permanent employee.
14:53
S… Speaker 2 (WB22)
I'm going to extend his position by month.
15:00
S… Speaker 1 (WB22)
i told him to please in the interim please get vodacom emailing
15:04
S… Speaker 1 (WB22)
system sorted out so that we can so that we can get a
15:08
S… Speaker 1 (WB22)
we can get a maybe start running
15:12
S… Speaker 1 (WB22)
a light crm stack again without running smart because smart is giving technical
15:16
S… Speaker 1 (WB22)
problems and we might have to look at another system okay he
15:21
S… Speaker 1 (WB22)
set up a meeting with vodacom now that he left for durban okay
15:25
S… Speaker 1 (WB22)
he didn't attend that vodacom meeting when they leave for durban
15:34
S… Speaker 1 (WB22)
On the 23rd of April,
15:36
S… Speaker 1 (WB22)
Vodacom reached out to me and said to me,
15:39
S… Speaker 1 (WB22)
your guys set up a call with us and he
15:43
S… Speaker 1 (WB22)
hasn't reached up to the meeting.
15:44
S… Speaker 1 (WB22)
I
15:52
S… Speaker 1 (WB22)
think
15:57
S… Speaker 1 (WB22)
with all these factors,
15:58
S… Speaker 1 (WB22)
I might have missed out some stuff,
15:59
S… Speaker 1 (WB22)
some minor details.
16:02
S… Speaker 1 (WB22)
We decided,
16:03
S… Speaker 1 (WB22)
we informed Leefat to say,
16:05
S… Speaker 1 (WB22)
listen, we don't think we're going to renew your contract after this month or this last month
16:09
S… Speaker 1 (WB22)
of probation.
16:09
S… Speaker 1 (WB22)
We don't want to get into a fully -fledged contract with you.
16:13
S… Speaker 1 (WB22)
The
16:18
S… Speaker 1 (WB22)
thing with Vodacom is ongoing.
16:20
S… Speaker 1 (WB22)
It hasn't been solved.
16:21
S… Speaker 1 (WB22)
So just issues that are not
16:26
S… Speaker 1 (WB22)
being solved.
16:27
S… Speaker 2 (WB22)
Tell me,
16:30
S… Speaker 2 (WB22)
from the 22nd of April up to date,
16:33
S… Speaker 2 (WB22)
what's today?
16:34
S… Speaker 2 (WB22)
The 4th of...
16:35
S… Speaker 2 (WB22)
Is it for the Mayor already?
16:36
S… Speaker 2 (WB22)
Has the employee been on leave?
16:39
S… Speaker 1 (WB22)
He said he was going to work remotely.
16:42
S… Speaker 1 (WB22)
Okay.
16:43
S… Speaker 1 (WB22)
I said to him,
16:44
S… Speaker 1 (WB22)
look, you haven't even logged into Fundist once because we've got logging access.
16:48
S… Speaker 1 (WB22)
We can see how people log into the system.
16:50
S… Speaker 1 (WB22)
He wasn't logging into the system.
16:51
S… Speaker 1 (WB22)
He wasn't taking Vodacom meetings.
16:52
S… Speaker 1 (WB22)
So I said to him,
16:54
S… Speaker 1 (WB22)
look, under those circumstances,
16:55
S… Speaker 1 (WB22)
Tanisha said to him,
16:56
S… Speaker 1 (WB22)
you better take leave.
16:56
S… Speaker 1 (WB22)
It would be better that you take leave because you're actually not working remotely.
17:01
S… Speaker 1 (WB22)
So we took five days paid leave
17:05
S… Speaker 1 (WB22)
and two days unpaid leave.
17:07
S… Speaker 1 (WB22)
And
17:28
S… Speaker 2 (WB22)
what was he doing from the 1st of January up until the 16th of February
17:32
S… Speaker 2 (WB22)
when you asked him to implement
17:37
S… Speaker 2 (WB22)
like manual CRM stack?
17:38
S… Speaker 1 (WB22)
He was assisting with promotions,
17:40
S… Speaker 1 (WB22)
trying to get promotions sorted out,
17:42
S… Speaker 1 (WB22)
looking at the
17:46
S… Speaker 1 (WB22)
SMS systems,
17:48
S… Speaker 1 (WB22)
sending SMSs.
17:50
S… Speaker 1 (WB22)
trying to get the email with Vodacom implemented.
17:52
S… Speaker 1 (WB22)
In other words,
17:54
S… Speaker 1 (WB22)
putting in the pillars for the light CRM stack in place.
17:57
S… Speaker 1 (WB22)
So eventually we had to take a decision that Smartica wasn't
18:01
S… Speaker 1 (WB22)
switching on.
18:02
S… Speaker 1 (WB22)
So I said, okay,
18:02
S… Speaker 1 (WB22)
now we need to move over to a light CRM stack.
18:04
S… Speaker 1 (WB22)
We've managed to put all this stuff in place.
18:07
S… Speaker 1 (WB22)
Let's get it sorted out.
18:08
S… Speaker 1 (WB22)
And then he asked me if
18:12
S… Speaker 1 (WB22)
he could be more remote.
18:13
S… Speaker 1 (WB22)
I said, well, as long as you get your work done,
18:15
S… Speaker 1 (WB22)
you can be more remote.
18:16
S… Speaker 1 (WB22)
And then we went through a problem of two weeks where none of the promotions were being done.
18:20
S… Speaker 2 (WB22)
What, two weeks was that?
18:21
S… Speaker 1 (WB22)
That was in February.
18:23
S… Speaker 1 (WB22)
Okay,
18:24
S… Speaker 1 (WB22)
then you'll have to phone him and say things and what's going on.
18:26
S… Speaker 1 (WB22)
These promotions were urgent brief two weeks ago.
18:29
S… Speaker 1 (WB22)
Can you please get them done?
18:31
S… Speaker 1 (WB22)
And he said to me,
18:32
S… Speaker 1 (WB22)
no, he apologises.
18:33
S… Speaker 1 (WB22)
He's had some family issues.
18:36
S… Speaker 1 (WB22)
He'll be in.
18:37
S… Speaker 1 (WB22)
So after that,
18:38
S… Speaker 1 (WB22)
he got those promotions done.
18:39
S… Speaker 1 (WB22)
But there were two weeks in the rear of those promotions.
18:41
S… Speaker 1 (WB22)
They were not being done for two weeks.
18:49
S… Speaker 2 (WB22)
Okay, anything else from the other side of the stage?
18:51
S… Speaker 1 (WB22)
No,
18:51
S… Speaker 1 (WB22)
that's just basic outcomes with the process.
18:54
S… Speaker 2 (WB22)
Do you have any questions for the employer?
18:57
S… Speaker 1 (WB22)
Maybe
19:01
S… Speaker 1 (WB22)
just to confirm,
19:03
S… Speaker 1 (WB22)
if he says on the 16th of February,
19:06
S… Speaker 1 (WB22)
that's where he sent me the...
19:08
S… Speaker 1 (WB22)
And again in March,
19:09
S… Speaker 1 (WB22)
again, I sent you 16th of March and 16th of February.
19:11
S… Speaker 1 (WB22)
I only received...
19:13
S… Speaker 1 (WB22)
My apologies.
19:15
S… Speaker 1 (WB22)
I only received or have one for the 16th of March.
19:19
S… Speaker 1 (WB22)
So instead of the 16th of Feb,
19:21
S… Speaker 1 (WB22)
it's the 16th of March,
19:22
S… Speaker 1 (WB22)
and the only time I got a breakdown of what is expected of me on my
19:26
S… Speaker 1 (WB22)
job role was the 15th of April.
19:45
S… Speaker 1 (WB22)
because i had a call with smartica all right i've then asked you i said this
19:49
S… Speaker 1 (WB22)
is what is expected of smartica i showed you sent your breakdown you
19:53
S… Speaker 1 (WB22)
said then two days later to me sorry i can't do all these reports that's all
19:57
S… Speaker 2 (WB22)
so we've got to actually confirm the timeline
20:00
S… Speaker 1 (WB22)
16th of February,
20:01
S… Speaker 1 (WB22)
Smartika program had working implemented,
20:02
S… Speaker 1 (WB22)
you told them to implement a live CRM manual stack.
20:04
S… Speaker 1 (WB22)
Correct.
20:05
S… Speaker 1 (WB22)
Is that correct or incorrect?
20:06
S… Speaker 1 (WB22)
Correct.
20:07
S… Speaker 1 (WB22)
That's correct,
20:07
S… Speaker 1 (WB22)
okay.
20:08
S… Speaker 1 (WB22)
And then...
20:09
S… Speaker 1 (WB22)
Smartika started working,
20:10
S… Speaker 1 (WB22)
okay.
20:11
S… Speaker 1 (WB22)
And then 16th of February,
20:14
S… Speaker 1 (WB22)
when did you send off the KPIs?
20:17
S… Speaker 1 (WB22)
Those who are already sent end of January.
20:19
S… Speaker 1 (WB22)
Do you remember the consent of the KPRs?
20:21
S… Speaker 1 (WB22)
I'll send it, not provide it.
20:22
S… Speaker 1 (WB22)
If you turn to me now,
20:24
S… Speaker 1 (WB22)
because this is not an argument.
20:26
S… Speaker 1 (WB22)
This is retuned together as much information as possible.
20:29
S… Speaker 1 (WB22)
So what's not,
20:30
S… Speaker 1 (WB22)
you know,
20:34
S… Speaker 1 (WB22)
resolved now,
20:35
S… Speaker 1 (WB22)
there's no point in litigating it later.
20:38
S… Speaker 1 (WB22)
Monday
21:16
S… Speaker 1 (WB22)
the 5th of Jan,
21:17
S… Speaker 1 (WB22)
I'll show you all the graphs.
21:19
S… Speaker 1 (WB22)
Okay.
21:20
S… Speaker 1 (WB22)
There's everything.
21:21
S… Speaker 1 (WB22)
I said, I expect all these reports to come out with all these KPI figures.
21:24
S… Speaker 1 (WB22)
Okay,
21:25
S… Speaker 1 (WB22)
you can't give me that graph because that graph...
21:27
S… Speaker 1 (WB22)
Just hold on, sorry.
21:27
S… Speaker 1 (WB22)
When was this?
21:28
S… Speaker 1 (WB22)
I showed him the graph that Smartico produces,
21:31
S… Speaker 1 (WB22)
right,
21:32
S… Speaker 1 (WB22)
on the 5th of Jan.
21:32
S… Speaker 1 (WB22)
5th of Jan,
21:33
S… Speaker 1 (WB22)
yeah. I said,
21:34
S… Speaker 1 (WB22)
you can't produce me that graph because Smartico's not working.
21:38
S… Speaker 1 (WB22)
Can you please give me all these KPI's manually,
21:40
S… Speaker 1 (WB22)
please?
21:40
S… Speaker 1 (WB22)
Can you do all those KPI's for me?
21:43
S… Speaker 1 (WB22)
Okay, I never received any KPIs from that day.
21:45
S… Speaker 1 (WB22)
Then in February,
21:46
S… Speaker 1 (WB22)
I said, okay, you can't do this.
21:48
S… Speaker 1 (WB22)
He came back to me,
21:48
S… Speaker 1 (WB22)
and he said to me,
21:49
S… Speaker 1 (WB22)
I can't do these KPIs,
21:51
S… Speaker 1 (WB22)
it's impossible for me.
21:52
S… Speaker 1 (WB22)
I said, okay, then let's introduce a CRM light stack,
21:54
S… Speaker 1 (WB22)
because you can't give me these KPIs.
21:56
S… Speaker 1 (WB22)
So this was the?
21:57
S… Speaker 1 (WB22)
5th of Jan.
21:57
S… Speaker 1 (WB22)
Is
22:04
S… Speaker 1 (WB22)
that correct?
22:04
S… Speaker 1 (WB22)
I received that prior to my employment,
22:08
S… Speaker 1 (WB22)
yes.
22:08
S… Speaker 1 (WB22)
5th of Jan?
22:09
S… Speaker 1 (WB22)
No, 17th of...
22:12
S… Speaker 1 (WB22)
Is it 8th?
22:13
S… Speaker 1 (WB22)
November?
22:14
S… Speaker 1 (WB22)
Yes.
22:14
S… Speaker 1 (WB22)
I sent it to you again on the 5th of Jan.
22:19
S… Speaker 1 (WB22)
Before you were hired,
22:19
S… Speaker 1 (WB22)
you were asked about those KPIs.
22:21
S… Speaker 1 (WB22)
You said you could produce them.
22:22
S… Speaker 1 (WB22)
So you were sent it on the 17th of November?
22:25
S… Speaker 1 (WB22)
Yes, prior to my employment.
22:27
S… Speaker 1 (WB22)
Prior to your employment?
22:27
S… Speaker 1 (WB22)
Yes.

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