WB22

0:04

S… Speaker 2 (WB22)

Hi, good morning,

0:05

S… Speaker 1 (WB22)

how are you?

0:05

S… Speaker 1 (WB22)

Good on you?

0:06

S… Speaker 2 (WB22)

Good, thank you.

0:07

S… Speaker 1 (WB22)

Good morning,

0:20

S… Speaker 2 (WB22)

my name is Lindsay.

0:21

S… Speaker 2 (WB22)

I've been appointed to facilitate this end of probation investigation.

0:25

S… Speaker 2 (WB22)

So I just want to,

0:27

S… Speaker 2 (WB22)

for the purpose of the record,

0:29

S… Speaker 2 (WB22)

just introduce myself.

0:30

S… Speaker 2 (WB22)

I'm from a company called Invictus.

0:31

S… Speaker 2 (WB22)

We're an outsourced labour...

0:34

S… Speaker 2 (WB22)

labor relations company that,

0:36

S… Speaker 2 (WB22)

you know, facilitate anything from probationary periods to disciplinary inquiries

0:40

S… Speaker 2 (WB22)

to seasonal matters,

0:42

S… Speaker 2 (WB22)

labor court,

0:42

S… Speaker 2 (WB22)

et cetera, et cetera.

0:43

S… Speaker 2 (WB22)

I've been asked to facilitate this.

0:45

S… Speaker 2 (WB22)

I've got no knowledge,

0:47

S… Speaker 2 (WB22)

say, for I've just got a quick background from the employer in

0:51

S… Speaker 2 (WB22)

terms of what the company actually does,

0:52

S… Speaker 2 (WB22)

just so they can have a bit of a background in terms of what we hear today.

0:55

S… Speaker 2 (WB22)

For basically the purposes of today is I'm going to ascertain

1:00

S… Speaker 2 (WB22)

what happened during the course of employment.

1:01

S… Speaker 2 (WB22)

The law requires certain things.

1:04

S… Speaker 2 (WB22)

With regards to probation,

1:05

S… Speaker 2 (WB22)

you know,

1:07

S… Speaker 2 (WB22)

whether or not you fit or fit and proper to actually perform the duties of the accessible company

1:11

S… Speaker 2 (WB22)

standards in terms of training,

1:14

S… Speaker 2 (WB22)

guidance,

1:15

S… Speaker 2 (WB22)

counselling,

1:15

S… Speaker 2 (WB22)

the nature of the probationary period,

1:17

S… Speaker 2 (WB22)

the nature of the job,

1:18

S… Speaker 2 (WB22)

the expectations,

1:19

S… Speaker 2 (WB22)

a reasonable time to actually attend and reach

1:23

S… Speaker 2 (WB22)

those standards,

1:24

S… Speaker 2 (WB22)

giving the required tools of trade,

1:26

S… Speaker 2 (WB22)

et cetera, et cetera.

1:27

S… Speaker 2 (WB22)

So how it's going to work today.

1:28

S… Speaker 2 (WB22)

We're going to ask some procedural questions.

1:30

S… Speaker 2 (WB22)

so if you're ready to proceed okay as well as sorry can i just question are you recording

1:35

S… Speaker 1 (WB22)

yes

1:35

S… Speaker 1 (WB22)

I'm not comfortable with that.

1:37

S… Speaker 1 (WB22)

But you need to inform us.

1:38

S… Speaker 1 (WB22)

You need to inform us.

1:39

S… Speaker 1 (WB22)

You can't record it.

1:39

S… Speaker 1 (WB22)

It's my rights.

1:41

S… Speaker 2 (WB22)

It's our rights.

1:42

S… Speaker 1 (WB22)

So,

1:43

S… Speaker 1 (WB22)

you are allowed to record.

1:46

S… Speaker 1 (WB22)

So,

1:47

S… Speaker 2 (WB22)

no, you don't need permission.

1:49

S… Speaker 2 (WB22)

It would be, it's just common decency.

1:51

S… Speaker 1 (WB22)

It's common decency to do that.

1:52

S… Speaker 1 (WB22)

100%.

1:52

S… Speaker 2 (WB22)

But,

1:53

S… Speaker 2 (WB22)

I mean, as long as you're part of the conversation,

1:55

S… Speaker 2 (WB22)

there's no real expectation of privacy.

1:56

S… Speaker 2 (WB22)

But, I mean, you don't want to kick off any sort of internal process by secretly recording

2:01

S… Speaker 2 (WB22)

while informing the other parties just under common decency.

2:03

S… Speaker 2 (WB22)

But you're more than welcome to record.

2:04

S… Speaker 2 (WB22)

I've got nothing to.

2:05

S… Speaker 2 (WB22)

hide the employees got nothing to hide but that would just be the more professional approach

2:09

S… Speaker 2 (WB22)

to take as opposed to just recording without any sort of informing any

2:13

S… Speaker 2 (WB22)

of the parties okay okay perfect

2:18

S… Speaker 2 (WB22)

So what's going to happen,

2:19

S… Speaker 2 (WB22)

I'm going to ask you a couple of questions and then I'm just going to get a background from

2:23

S… Speaker 2 (WB22)

yourself and the employer in terms of what requirements were put forth,

2:27

S… Speaker 2 (WB22)

what were met in terms of your probationary period,

2:29

S… Speaker 2 (WB22)

your contract of employment,

2:31

S… Speaker 2 (WB22)

any expectations,

2:32

S… Speaker 2 (WB22)

you know,

2:33

S… Speaker 2 (WB22)

meetings that were held,

2:34

S… Speaker 2 (WB22)

tools that were given.

2:35

S… Speaker 2 (WB22)

And at the end of the process,

2:36

S… Speaker 2 (WB22)

I'm going to take all the information that I receive.

2:39

S… Speaker 2 (WB22)

And then I'm going to make a recommendation.

2:41

S… Speaker 2 (WB22)

I won't put that through today.

2:42

S… Speaker 2 (WB22)

That'll come through at a different time.

2:43

S… Speaker 2 (WB22)

There'll be certain information that might not be relevant for today's proceedings that I might hear,

2:47

S… Speaker 2 (WB22)

and then I'll take into account when I make any sort of recommendation.

2:50

S… Speaker 2 (WB22)

But I want to hear as much as possible in terms of the employment up

2:55

S… Speaker 2 (WB22)

to date, okay?

2:55

S… Speaker 1 (WB22)

Okay.

2:56

S… Speaker 2 (WB22)

Perfect.

2:56

S… Speaker 1 (WB22)

I think I

3:02

S… Speaker 1 (WB22)

just

3:06

S… Speaker 1 (WB22)

want to understand one point.

3:13

S… Speaker 1 (WB22)

How are we going to work?

3:16

S… Speaker 1 (WB22)

We're going to start with employer,

3:18

S… Speaker 1 (WB22)

then me,

3:18

S… Speaker 1 (WB22)

or...

3:19

S… Speaker 2 (WB22)

Okay, I have just explained it.

3:21

S… Speaker 2 (WB22)

So I'm going to ask some questions and just follow my process.

3:25

S… Speaker 2 (WB22)

Okay.

3:26

S… Speaker 1 (WB22)

Tell

3:36

S… Speaker 2 (WB22)

me, how were you notified of today's proceedings?

3:38

S… Speaker 1 (WB22)

Via email.

3:40

S… Speaker 1 (WB22)

When?

3:45

S… Speaker 1 (WB22)

Thursday.

3:47

S… Speaker 2 (WB22)

That would have been

3:51

S… Speaker 2 (WB22)

the...

3:52

S… Speaker 1 (WB22)

Thursday.

3:55

S… Speaker 2 (WB22)

And can I see that notification that was provided to

3:59

S… Speaker 1 (WB22)

the employee?

4:07

S… Speaker 2 (WB22)

And when did you commence employment?

4:08

S… Speaker 1 (WB22)

The 1st of Jan,

4:11

S… Speaker 1 (WB22)

if I'm not mistaken.

4:12

S… Speaker 1 (WB22)

And

4:20

S… Speaker 2 (WB22)

you're employed as a CRM manager,

4:22

S… Speaker 2 (WB22)

am I correct?

4:23

S… Speaker 1 (WB22)

Correct.

4:23

S… Speaker 1 (WB22)

And

4:28

S… Speaker 2 (WB22)

what qualifications or what experience did you come into the position?

4:31

S… Speaker 2 (WB22)

Because it is a managerial position,

4:33

S… Speaker 2 (WB22)

so it is considered a senior position.

4:34

S… Speaker 2 (WB22)

What did you have at the time of your commencement of your employment?

4:38

S… Speaker 1 (WB22)

My current qualifications,

4:40

S… Speaker 1 (WB22)

which is in IT software development and experience in

4:44

S… Speaker 1 (WB22)

CRM.

4:45

S… Speaker 2 (WB22)

IT software?

4:48

S… Speaker 1 (WB22)

Development.

4:49

S… Speaker 1 (WB22)

Development.

4:53

S… Speaker 2 (WB22)

And experience in CRM.

5:01

S… Speaker 1 (WB22)

What experience would that be?

5:02

S… Speaker 4 (WB22)

That is,

5:03

S… Speaker 4 (WB22)

I've been doing this job for previous companies.

5:06

S… Speaker 1 (WB22)

How many years?

5:07

S… Speaker 4 (WB22)

For about...

5:09

S… Speaker 2 (WB22)

Sorry,

5:10

S… Speaker 4 (WB22)

I just need to shout.

5:11

S… Speaker 4 (WB22)

Roughly four years before I started

5:15

S… Speaker 3 (WB22)

here. I'm

5:36

S… Speaker 1 (WB22)

just going to wait for that notification of today's proceedings.

5:39

S… Speaker 4 (WB22)

I think I could also just show it to you on my side.

5:41

S… Speaker 1 (WB22)

Yeah, can you show me?

5:42

S… Speaker 3 (WB22)

I

5:59

S… Speaker 1 (WB22)

think the joy doesn't make a difference.

6:00

S… Speaker 3 (WB22)

Well,

6:28

S… Speaker 1 (WB22)

it's different than attached.

6:30

S… Speaker 1 (WB22)

What would be attached?

6:31

S… Speaker 1 (WB22)

This piece is unattached.

6:33

S… Speaker 1 (WB22)

So what is it attached?

6:34

S… Speaker 3 (WB22)

I think

6:48

S… Speaker 2 (WB22)

that was sent to you on WhatsApp.

6:50

S… Speaker 4 (WB22)

It wasn't?

6:55

S… Speaker 4 (WB22)

Okay. What's up?

6:56

S… Speaker 3 (WB22)

Find

7:04

S… Speaker 1 (WB22)

it now.

7:05

S… Speaker 3 (WB22)

Can

7:28

S… Speaker 1 (WB22)

you print me a copy of this?

7:29

S… Speaker 1 (WB22)

I can just read this from this,

7:31

S… Speaker 1 (WB22)

but then just before I go,

7:32

S… Speaker 1 (WB22)

I can just have a copy of this.

7:33

S… Speaker 3 (WB22)

Okay.

7:39

S… Speaker 1 (WB22)

During today's proceedings,

7:40

S… Speaker 1 (WB22)

will you be representing yourself?

7:42

S… Speaker 5 (WB22)

Yes.

7:43

S… Speaker 4 (WB22)

I think as it says.

7:45

S… Speaker 4 (WB22)

No, outside except the shops.

7:47

S… Speaker 4 (WB22)

We don't have shops to it.

7:48

S… Speaker 1 (WB22)

Or a fellow employee?

7:49

S… Speaker 5 (WB22)

No,

7:50

S… Speaker 4 (WB22)

I'll represent myself.

7:51

S… Speaker 1 (WB22)

Okay. And you're fine with English?

7:55

S… Speaker 5 (WB22)

Yes,

7:56

S… Speaker 4 (WB22)

I'm fine with English,

7:57

S… Speaker 3 (WB22)

yeah. Okay,

8:04

S… Speaker 1 (WB22)

do you have enough time to prepare for today's investigation?

8:07

S… Speaker 4 (WB22)

Based on what I was

8:11

S… Speaker 1 (WB22)

given.

8:13

S… Speaker 1 (WB22)

Yes.

8:13

S… Speaker 1 (WB22)

Okay.

8:13

S… Speaker 1 (WB22)

It's yes or no.

8:15

S… Speaker 1 (WB22)

If you're going to say yes,

8:15

S… Speaker 1 (WB22)

then that's fine.

8:16

S… Speaker 1 (WB22)

If you're going to say no, you need to submit reasons why as to no.

8:18

S… Speaker 1 (WB22)

I can't have an open -ended answer based on what I was giving yes because that is vague.

8:21

S… Speaker 1 (WB22)

So either yes,

8:22

S… Speaker 1 (WB22)

I was prepared, or no,

8:23

S… Speaker 1 (WB22)

I was not prepared because of A,

8:25

S… Speaker 1 (WB22)

B, and C.

8:25

S… Speaker 1 (WB22)

Then I can make a determination.

8:26

S… Speaker 4 (WB22)

Yes.

8:30

S… Speaker 3 (WB22)

Sorry.

8:47

S… Speaker 2 (WB22)

Okay,

8:48

S… Speaker 1 (WB22)

thanks.

8:48

S… Speaker 3 (WB22)

Was

9:00

S… Speaker 1 (WB22)

there any documentation that you requested that you were not granted

9:04

S… Speaker 1 (WB22)

access to?

9:04

S… Speaker 4 (WB22)

I have not received my contract,

9:06

S… Speaker 4 (WB22)

just my offer letter.

9:10

S… Speaker 1 (WB22)

Did you request a copy of the contract?

9:11

S… Speaker 1 (WB22)

Is there a contract applicable?

9:13

S… Speaker 2 (WB22)

It's the same one that we signed.

9:15

S… Speaker 1 (WB22)

There's nothing else but this.

9:17

S… Speaker 1 (WB22)

Is this what you received?

9:18

S… Speaker 1 (WB22)

Yes.

9:19

S… Speaker 1 (WB22)

Okay, so what contract are you talking about?

9:21

S… Speaker 4 (WB22)

The one that would be stating KPIs.

9:23

S… Speaker 1 (WB22)

Did you sign a contract?

9:24

S… Speaker 1 (WB22)

No.

9:25

S… Speaker 1 (WB22)

So then there's not a contract.

9:26

S… Speaker 1 (WB22)

Am I correct?

9:27

S… Speaker 2 (WB22)

Correct, there was no contract.

9:28

S… Speaker 2 (WB22)

We were given a contract with a temporary property.

9:43

S… Speaker 1 (WB22)

Okay, from the company side,

9:44

S… Speaker 1 (WB22)

if you can just explain to me what are the expectations of in terms of the employee's role

9:48

S… Speaker 1 (WB22)

that he was provided,

9:49

S… Speaker 1 (WB22)

that he was appointed in day -to -day duties,

9:52

S… Speaker 1 (WB22)

tasks,

9:53

S… Speaker 1 (WB22)

whatever the case may be.

9:54

S… Speaker 2 (WB22)

Okay, so he was joined as a CRM manager,

9:57

S… Speaker 2 (WB22)

right?

10:01

S… Speaker 2 (WB22)

When he joined,

10:02

S… Speaker 2 (WB22)

the CRM program wasn't working,

10:04

S… Speaker 2 (WB22)

so I told him he needs to hang in there.

10:06

S… Speaker 2 (WB22)

Then I WhatsAppped him on the 16th of February,

10:10

S… Speaker 2 (WB22)

and I told him to do a light CRM,

10:12

S… Speaker 2 (WB22)

okay?

10:13

S… Speaker 1 (WB22)

So explain to me what does CRM mean?

10:16

S… Speaker 2 (WB22)

Customer relationship manager,

10:20

S… Speaker 2 (WB22)

digital customer relationship management,

10:22

S… Speaker 1 (WB22)

okay?

10:24

S… Speaker 1 (WB22)

It's all done.

10:25

S… Speaker 2 (WB22)

It's usually run by a

10:29

S… Speaker 2 (WB22)

program, by an IT program.

10:35

S… Speaker 2 (WB22)

All right, so on February the 16th,

10:37

S… Speaker 2 (WB22)

I said to Litha,

10:38

S… Speaker 2 (WB22)

please, the Smartico program is not working because we've

10:42

S… Speaker 2 (WB22)

had technical issues and payment issues with the CRM supplier.

10:46

S… Speaker 2 (WB22)

So I asked him if he could please implement the light manual CRM

10:51

S… Speaker 2 (WB22)

system, okay,

10:53

S… Speaker 2 (WB22)

which is called a light CRM stack.

10:56

S… Speaker 2 (WB22)

It was WhatsApp team.

10:59

S… Speaker 1 (WB22)

Okay.

11:00

S… Speaker 1 (WB22)

I'm giving the live manual CRM.

11:02

S… Speaker 2 (WB22)

That involves sending emails.

11:05

S… Speaker 2 (WB22)

It's practically running everything on a manual automation.

11:09

S… Speaker 1 (WB22)

Sending emails and what else?

11:11

S… Speaker 2 (WB22)

I'll give it to you.

11:13

S… Speaker 2 (WB22)

Analyzing the player database.

11:15

S… Speaker 2 (WB22)

Communicating via email and SMS with all the customers.

11:20

S… Speaker 1 (WB22)

Just cognizant of the fact that I'm taking notes of what you're saying because

11:24

S… Speaker 1 (WB22)

I'm not familiar at all so we can just slow it down.

11:26

S… Speaker 1 (WB22)

So send emails analyzing player data.

11:28

S… Speaker 1 (WB22)

Okay.

11:30

S… Speaker 2 (WB22)

Analyzing deposit data,

11:32

S… Speaker 2 (WB22)

churn prevention.

11:35

S… Speaker 1 (WB22)

What's churn prevention?

11:38

S… Speaker 2 (WB22)

Customer fading out,

11:39

S… Speaker 2 (WB22)

not depositing anymore.

11:41

S… Speaker 1 (WB22)

Churn

11:48

S… Speaker 1 (WB22)

prevention.

11:49

S… Speaker 1 (WB22)

Then

11:53

S… Speaker 2 (WB22)

I sent him a set of KPIs.

11:57

S… Speaker 2 (WB22)

Please can you report on these KPIs and do a manual

12:01

S… Speaker 2 (WB22)

calculation?

12:02

S… Speaker 1 (WB22)

Do you have those KPIs in writing?

12:04

S… Speaker 2 (WB22)

It was WhatsApp to me.

12:05

S… Speaker 1 (WB22)

But can you be able to provide me with the printout of those KPIs?

12:09

S… Speaker 1 (WB22)

Okay. Just hoping not to take notes so that I can get a hard copy of it,

12:12

S… Speaker 1 (WB22)

yeah? Okay.

12:13

S… Speaker 1 (WB22)

This is all on the 16th of February.

12:14

S… Speaker 1 (WB22)

Correct.

12:15

S… Speaker 2 (WB22)

So I said you need to do it manually because we don't

12:21

S… Speaker 2 (WB22)

have the automated office system in place.

12:24

S… Speaker 1 (WB22)

Okay.

12:25

S… Speaker 2 (WB22)

Alright, so Lifa,

12:29

S… Speaker 2 (WB22)

after two weeks,

12:31

S… Speaker 2 (WB22)

none of this information was coming out.

12:33

S… Speaker 2 (WB22)

He wasn't coming to the office.

12:34

S… Speaker 2 (WB22)

I said to Lifa,

12:35

S… Speaker 2 (WB22)

please, you're not performing,

12:38

S… Speaker 2 (WB22)

you're not looking after the promotions.

12:39

S… Speaker 1 (WB22)

Do you have all this communication via WhatsApp?

12:42

S… Speaker 1 (WB22)

Yes.

12:42

S… Speaker 1 (WB22)

And voicemail.

12:45

S… Speaker 2 (WB22)

Lifa apologized to me that he was having some family

12:49

S… Speaker 1 (WB22)

problems.

12:51

S… Speaker 2 (WB22)

and that he couldn't do all these things,

12:53

S… Speaker 2 (WB22)

some of the KPIs are not possible for him to work out,

12:56

S… Speaker 2 (WB22)

and he hasn't been able to install the

13:00

S… Speaker 2 (WB22)

automated email

13:04

S… Speaker 2 (WB22)

system, because Vodacom is giving him troubles,

13:07

S… Speaker 2 (WB22)

they want files in different formats and stuff like that,

13:10

S… Speaker 2 (WB22)

and he apologised to me.

13:12

S… Speaker 2 (WB22)

Thereafter we got Smartico switched on.

13:16

S… Speaker 1 (WB22)

When is this?

13:17

S… Speaker 2 (WB22)

That's the automatic customer.

13:19

S… Speaker 1 (WB22)

But when was the switch done?

13:21

S… Speaker 1 (WB22)

The switch done 1st of March.

13:22

S… Speaker 1 (WB22)

Okay.

13:23

S… Speaker 1 (WB22)

Okay.

13:24

S… Speaker 2 (WB22)

I was asking him for the reports.

13:29

S… Speaker 2 (WB22)

I said, please, let's get some reports out of Simartica.

13:31

S… Speaker 2 (WB22)

Please, let me know what's happening with the report.

13:33

S… Speaker 2 (WB22)

He said to me,

13:36

S… Speaker 2 (WB22)

look, I must tell him what reports I expect and what I demand.

13:40

S… Speaker 2 (WB22)

So I sent him a full -on job description of what a CRN manager

13:44

S… Speaker 2 (WB22)

is supposed to be doing.

13:45

S… Speaker 1 (WB22)

On what basis?

13:47

S… Speaker 2 (WB22)

Breakdown,

13:53

S… Speaker 2 (WB22)

I sent him.

13:54

S… Speaker 2 (WB22)

I said to him, please get back to me and let me know with

13:59

S… Speaker 2 (WB22)

the stuff because I'm not getting the information out of the

14:03

S… Speaker 2 (WB22)

CRM that's busy running.

14:04

S… Speaker 2 (WB22)

But Lifa got back to me and he said to me,

14:08

S… Speaker 2 (WB22)

he can't fulfill all those functions.

14:11

S… Speaker 1 (WB22)

When is this?

14:11

S… Speaker 2 (WB22)

Two days later,

14:13

S… Speaker 2 (WB22)

18th and 19th of March.

14:14

S… Speaker 1 (WB22)

So

14:21

S… Speaker 2 (WB22)

I said to him, look, we'll take a decision.

14:23

S… Speaker 2 (WB22)

We'll chat at the end of the month.

14:29

S… Speaker 2 (WB22)

At the end of the month myself,

14:30

S… Speaker 2 (WB22)

initial set down took minutes.

14:32

S… Speaker 2 (WB22)

I set him look.

14:34

S… Speaker 2 (WB22)

I don't really want to put him...

14:36

S… Speaker 1 (WB22)

Do you have those minutes for me?

14:37

S… Speaker 2 (WB22)

Yes. I don't want to put him out on the

14:44

S… Speaker 2 (WB22)

street and terminate his employment.

14:46

S… Speaker 2 (WB22)

I'm going to extend his position by month

14:50

S… Speaker 1 (WB22)

only.

14:50

S… Speaker 2 (WB22)

I'm not going to give him permanent employee.

14:53

S… Speaker 2 (WB22)

I'm going to extend his position by month.

15:00

S… Speaker 1 (WB22)

i told him to please in the interim please get vodacom emailing

15:04

S… Speaker 1 (WB22)

system sorted out so that we can so that we can get a

15:08

S… Speaker 1 (WB22)

we can get a maybe start running

15:12

S… Speaker 1 (WB22)

a light crm stack again without running smart because smart is giving technical

15:16

S… Speaker 1 (WB22)

problems and we might have to look at another system okay he

15:21

S… Speaker 1 (WB22)

set up a meeting with vodacom now that he left for durban okay

15:25

S… Speaker 1 (WB22)

he didn't attend that vodacom meeting when they leave for durban

15:34

S… Speaker 1 (WB22)

On the 23rd of April,

15:36

S… Speaker 1 (WB22)

Vodacom reached out to me and said to me,

15:39

S… Speaker 1 (WB22)

your guys set up a call with us and he

15:43

S… Speaker 1 (WB22)

hasn't reached up to the meeting.

15:44

S… Speaker 1 (WB22)

I

15:52

S… Speaker 1 (WB22)

think

15:57

S… Speaker 1 (WB22)

with all these factors,

15:58

S… Speaker 1 (WB22)

I might have missed out some stuff,

15:59

S… Speaker 1 (WB22)

some minor details.

16:02

S… Speaker 1 (WB22)

We decided,

16:03

S… Speaker 1 (WB22)

we informed Leefat to say,

16:05

S… Speaker 1 (WB22)

listen, we don't think we're going to renew your contract after this month or this last month

16:09

S… Speaker 1 (WB22)

of probation.

16:09

S… Speaker 1 (WB22)

We don't want to get into a fully -fledged contract with you.

16:13

S… Speaker 1 (WB22)

The

16:18

S… Speaker 1 (WB22)

thing with Vodacom is ongoing.

16:20

S… Speaker 1 (WB22)

It hasn't been solved.

16:21

S… Speaker 1 (WB22)

So just issues that are not

16:26

S… Speaker 1 (WB22)

being solved.

16:27

S… Speaker 2 (WB22)

Tell me,

16:30

S… Speaker 2 (WB22)

from the 22nd of April up to date,

16:33

S… Speaker 2 (WB22)

what's today?

16:34

S… Speaker 2 (WB22)

The 4th of...

16:35

S… Speaker 2 (WB22)

Is it for the Mayor already?

16:36

S… Speaker 2 (WB22)

Has the employee been on leave?

16:39

S… Speaker 1 (WB22)

He said he was going to work remotely.

16:42

S… Speaker 1 (WB22)

Okay.

16:43

S… Speaker 1 (WB22)

I said to him,

16:44

S… Speaker 1 (WB22)

look, you haven't even logged into Fundist once because we've got logging access.

16:48

S… Speaker 1 (WB22)

We can see how people log into the system.

16:50

S… Speaker 1 (WB22)

He wasn't logging into the system.

16:51

S… Speaker 1 (WB22)

He wasn't taking Vodacom meetings.

16:52

S… Speaker 1 (WB22)

So I said to him,

16:54

S… Speaker 1 (WB22)

look, under those circumstances,

16:55

S… Speaker 1 (WB22)

Tanisha said to him,

16:56

S… Speaker 1 (WB22)

you better take leave.

16:56

S… Speaker 1 (WB22)

It would be better that you take leave because you're actually not working remotely.

17:01

S… Speaker 1 (WB22)

So we took five days paid leave

17:05

S… Speaker 1 (WB22)

and two days unpaid leave.

17:07

S… Speaker 1 (WB22)

And

17:28

S… Speaker 2 (WB22)

what was he doing from the 1st of January up until the 16th of February

17:32

S… Speaker 2 (WB22)

when you asked him to implement

17:37

S… Speaker 2 (WB22)

like manual CRM stack?

17:38

S… Speaker 1 (WB22)

He was assisting with promotions,

17:40

S… Speaker 1 (WB22)

trying to get promotions sorted out,

17:42

S… Speaker 1 (WB22)

looking at the

17:46

S… Speaker 1 (WB22)

SMS systems,

17:48

S… Speaker 1 (WB22)

sending SMSs.

17:50

S… Speaker 1 (WB22)

trying to get the email with Vodacom implemented.

17:52

S… Speaker 1 (WB22)

In other words,

17:54

S… Speaker 1 (WB22)

putting in the pillars for the light CRM stack in place.

17:57

S… Speaker 1 (WB22)

So eventually we had to take a decision that Smartica wasn't

18:01

S… Speaker 1 (WB22)

switching on.

18:02

S… Speaker 1 (WB22)

So I said, okay,

18:02

S… Speaker 1 (WB22)

now we need to move over to a light CRM stack.

18:04

S… Speaker 1 (WB22)

We've managed to put all this stuff in place.

18:07

S… Speaker 1 (WB22)

Let's get it sorted out.

18:08

S… Speaker 1 (WB22)

And then he asked me if

18:12

S… Speaker 1 (WB22)

he could be more remote.

18:13

S… Speaker 1 (WB22)

I said, well, as long as you get your work done,

18:15

S… Speaker 1 (WB22)

you can be more remote.

18:16

S… Speaker 1 (WB22)

And then we went through a problem of two weeks where none of the promotions were being done.

18:20

S… Speaker 2 (WB22)

What, two weeks was that?

18:21

S… Speaker 1 (WB22)

That was in February.

18:23

S… Speaker 1 (WB22)

Okay,

18:24

S… Speaker 1 (WB22)

then you'll have to phone him and say things and what's going on.

18:26

S… Speaker 1 (WB22)

These promotions were urgent brief two weeks ago.

18:29

S… Speaker 1 (WB22)

Can you please get them done?

18:31

S… Speaker 1 (WB22)

And he said to me,

18:32

S… Speaker 1 (WB22)

no, he apologises.

18:33

S… Speaker 1 (WB22)

He's had some family issues.

18:36

S… Speaker 1 (WB22)

He'll be in.

18:37

S… Speaker 1 (WB22)

So after that,

18:38

S… Speaker 1 (WB22)

he got those promotions done.

18:39

S… Speaker 1 (WB22)

But there were two weeks in the rear of those promotions.

18:41

S… Speaker 1 (WB22)

They were not being done for two weeks.

18:49

S… Speaker 2 (WB22)

Okay, anything else from the other side of the stage?

18:51

S… Speaker 1 (WB22)

No,

18:51

S… Speaker 1 (WB22)

that's just basic outcomes with the process.

18:54

S… Speaker 2 (WB22)

Do you have any questions for the employer?

18:57

S… Speaker 1 (WB22)

Maybe

19:01

S… Speaker 1 (WB22)

just to confirm,

19:03

S… Speaker 1 (WB22)

if he says on the 16th of February,

19:06

S… Speaker 1 (WB22)

that's where he sent me the...

19:08

S… Speaker 1 (WB22)

And again in March,

19:09

S… Speaker 1 (WB22)

again, I sent you 16th of March and 16th of February.

19:11

S… Speaker 1 (WB22)

I only received...

19:13

S… Speaker 1 (WB22)

My apologies.

19:15

S… Speaker 1 (WB22)

I only received or have one for the 16th of March.

19:19

S… Speaker 1 (WB22)

So instead of the 16th of Feb,

19:21

S… Speaker 1 (WB22)

it's the 16th of March,

19:22

S… Speaker 1 (WB22)

and the only time I got a breakdown of what is expected of me on my

19:26

S… Speaker 1 (WB22)

job role was the 15th of April.

19:45

S… Speaker 1 (WB22)

because i had a call with smartica all right i've then asked you i said this

19:49

S… Speaker 1 (WB22)

is what is expected of smartica i showed you sent your breakdown you

19:53

S… Speaker 1 (WB22)

said then two days later to me sorry i can't do all these reports that's all

19:57

S… Speaker 2 (WB22)

so we've got to actually confirm the timeline

20:00

S… Speaker 1 (WB22)

16th of February,

20:01

S… Speaker 1 (WB22)

Smartika program had working implemented,

20:02

S… Speaker 1 (WB22)

you told them to implement a live CRM manual stack.

20:04

S… Speaker 1 (WB22)

Correct.

20:05

S… Speaker 1 (WB22)

Is that correct or incorrect?

20:06

S… Speaker 1 (WB22)

Correct.

20:07

S… Speaker 1 (WB22)

That's correct,

20:07

S… Speaker 1 (WB22)

okay.

20:08

S… Speaker 1 (WB22)

And then...

20:09

S… Speaker 1 (WB22)

Smartika started working,

20:10

S… Speaker 1 (WB22)

okay.

20:11

S… Speaker 1 (WB22)

And then 16th of February,

20:14

S… Speaker 1 (WB22)

when did you send off the KPIs?

20:17

S… Speaker 1 (WB22)

Those who are already sent end of January.

20:19

S… Speaker 1 (WB22)

Do you remember the consent of the KPRs?

20:21

S… Speaker 1 (WB22)

I'll send it, not provide it.

20:22

S… Speaker 1 (WB22)

If you turn to me now,

20:24

S… Speaker 1 (WB22)

because this is not an argument.

20:26

S… Speaker 1 (WB22)

This is retuned together as much information as possible.

20:29

S… Speaker 1 (WB22)

So what's not,

20:30

S… Speaker 1 (WB22)

you know,

20:34

S… Speaker 1 (WB22)

resolved now,

20:35

S… Speaker 1 (WB22)

there's no point in litigating it later.

20:38

S… Speaker 1 (WB22)

Monday

21:16

S… Speaker 1 (WB22)

the 5th of Jan,

21:17

S… Speaker 1 (WB22)

I'll show you all the graphs.

21:19

S… Speaker 1 (WB22)

Okay.

21:20

S… Speaker 1 (WB22)

There's everything.

21:21

S… Speaker 1 (WB22)

I said, I expect all these reports to come out with all these KPI figures.

21:24

S… Speaker 1 (WB22)

Okay,

21:25

S… Speaker 1 (WB22)

you can't give me that graph because that graph...

21:27

S… Speaker 1 (WB22)

Just hold on, sorry.

21:27

S… Speaker 1 (WB22)

When was this?

21:28

S… Speaker 1 (WB22)

I showed him the graph that Smartico produces,

21:31

S… Speaker 1 (WB22)

right,

21:32

S… Speaker 1 (WB22)

on the 5th of Jan.

21:32

S… Speaker 1 (WB22)

5th of Jan,

21:33

S… Speaker 1 (WB22)

yeah. I said,

21:34

S… Speaker 1 (WB22)

you can't produce me that graph because Smartico's not working.

21:38

S… Speaker 1 (WB22)

Can you please give me all these KPI's manually,

21:40

S… Speaker 1 (WB22)

please?

21:40

S… Speaker 1 (WB22)

Can you do all those KPI's for me?

21:43

S… Speaker 1 (WB22)

Okay, I never received any KPIs from that day.

21:45

S… Speaker 1 (WB22)

Then in February,

21:46

S… Speaker 1 (WB22)

I said, okay, you can't do this.

21:48

S… Speaker 1 (WB22)

He came back to me,

21:48

S… Speaker 1 (WB22)

and he said to me,

21:49

S… Speaker 1 (WB22)

I can't do these KPIs,

21:51

S… Speaker 1 (WB22)

it's impossible for me.

21:52

S… Speaker 1 (WB22)

I said, okay, then let's introduce a CRM light stack,

21:54

S… Speaker 1 (WB22)

because you can't give me these KPIs.

21:56

S… Speaker 1 (WB22)

So this was the?

21:57

S… Speaker 1 (WB22)

5th of Jan.

21:57

S… Speaker 1 (WB22)

Is

22:04

S… Speaker 1 (WB22)

that correct?

22:04

S… Speaker 1 (WB22)

I received that prior to my employment,

22:08

S… Speaker 1 (WB22)

yes.

22:08

S… Speaker 1 (WB22)

5th of Jan?

22:09

S… Speaker 1 (WB22)

No, 17th of...

22:12

S… Speaker 1 (WB22)

Is it 8th?

22:13

S… Speaker 1 (WB22)

November?

22:14

S… Speaker 1 (WB22)

Yes.

22:14

S… Speaker 1 (WB22)

I sent it to you again on the 5th of Jan.

22:19

S… Speaker 1 (WB22)

Before you were hired,

22:19

S… Speaker 1 (WB22)

you were asked about those KPIs.

22:21

S… Speaker 1 (WB22)

You said you could produce them.

22:22

S… Speaker 1 (WB22)

So you were sent it on the 17th of November?

22:25

S… Speaker 1 (WB22)

Yes, prior to my employment.

22:27

S… Speaker 1 (WB22)

Prior to your employment?

22:27

S… Speaker 1 (WB22)

Yes.

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