REC11

0:02

S… Speaker 1 (REC11)

It's frustrating.

0:05

S… Speaker 1 (REC11)

You spend in four months to finalize the RFQ and then,

0:08

S… Speaker 1 (REC11)

after that,

0:09

S… Speaker 1 (REC11)

within three months,

0:11

S… Speaker 1 (REC11)

when it's finished,

0:12

S… Speaker 1 (REC11)

you have to start the process again.

0:14

S… Speaker 1 (REC11)

So,

0:15

S… Speaker 1 (REC11)

but now they have capacity because they are tenders.

0:18

S… Speaker 1 (REC11)

They just need to hire people.

0:19

S… Speaker 1 (REC11)

Yeah,

0:20

S… Speaker 2 (REC11)

that is the response that

0:26

S… Speaker 2 (REC11)

will explain it.

0:27

S… Speaker 2 (REC11)

It's careful,

0:30

S… Speaker 2 (REC11)

but it's not answering the

0:34

S… Speaker 1 (REC11)

question.

0:36

S… Speaker 2 (REC11)

For my satisfaction to you as well,

0:38

S… Speaker 2 (REC11)

that was my question.

0:39

S… Speaker 2 (REC11)

So you just had to convince us guys that they started taking everywhere in

0:43

S… Speaker 2 (REC11)

their stores that,

0:43

S… Speaker 1 (REC11)

hey, you know what?

0:44

S… Speaker 2 (REC11)

I must move the side of the message and say like this.

0:56

S… Speaker 2 (REC11)

yeah we are trying because

1:01

S… Speaker 1 (REC11)

in other regions you know they were still using oracle

1:07

S… Speaker 1 (REC11)

for stuff refreshments for cleaning materials

1:11

S… Speaker 1 (REC11)

for stationery until they decided to shut the system that's

1:15

S… Speaker 1 (REC11)

when they stopped because they didn't have a choice so we asked i can

1:19

S… Speaker 1 (REC11)

say we really tried because

1:21

S… Speaker 1 (REC11)

we did all of those before the system was shared so we were not

1:25

S… Speaker 1 (REC11)

affected by all of that so we just need to see

1:29

S… Speaker 1 (REC11)

whatever that we can do again within our capacity of the revenue

1:34

S… Speaker 1 (REC11)

and then try and absorb those as well then

1:38

S… Speaker 1 (REC11)

we also have the issue of of long open waters colleagues on

1:42

S… Speaker 1 (REC11)

the system

1:55

S… Speaker 2 (REC11)

We need to work together when it comes to digital

1:59

S… Speaker 2 (REC11)

experiences.

2:29

S… Speaker 2 (REC11)

So we must have got against those.

2:32

S… Speaker 2 (REC11)

If there is anything that you are buying,

2:35

S… Speaker 2 (REC11)

like this one,

2:36

S… Speaker 2 (REC11)

when I saw Halei's family using it,

2:38

S… Speaker 2 (REC11)

and us using

2:43

S… Speaker 2 (REC11)

the common thing,

2:44

S… Speaker 2 (REC11)

that can easily be procured.

2:57

S… Speaker 1 (REC11)

And yeah,

2:58

S… Speaker 1 (REC11)

the other thing is long open orders for leaks.

3:04

S… Speaker 1 (REC11)

Going forward,

3:05

S… Speaker 1 (REC11)

I will try to pull up the report on

3:09

S… Speaker 1 (REC11)

a monthly basis and send to the labs so that we can

3:13

S… Speaker 1 (REC11)

address the issue of long open orders.

3:15

S… Speaker 1 (REC11)

Because some of them,

3:17

S… Speaker 1 (REC11)

it's just the issue of sending invoices to AP.

3:21

S… Speaker 1 (REC11)

Because,

3:21

S… Speaker 1 (REC11)

you know, other suppliers,

3:23

S… Speaker 1 (REC11)

we need to assist them when we receive deliveries,

3:27

S… Speaker 1 (REC11)

because you'll find some of them.

3:29

S… Speaker 1 (REC11)

you know they did deliver but when you check on the the PO it's

3:33

S… Speaker 1 (REC11)

not paid which means they never sent the invoice to

3:37

S… Speaker 1 (REC11)

AP so I think we also need to assist them because in

3:42

S… Speaker 1 (REC11)

most cases they leave the invoices with us so

3:46

S… Speaker 1 (REC11)

that

3:48

S… Speaker 1 (REC11)

Once we've visited,

3:49

S… Speaker 1 (REC11)

we send the invoice to EP so that the order can be

3:53

S… Speaker 1 (REC11)

billed and closed.

3:55

S… Speaker 1 (REC11)

But if you check,

3:57

S… Speaker 1 (REC11)

you'll find that, okay,

3:57

S… Speaker 1 (REC11)

this order is visited,

3:59

S… Speaker 1 (REC11)

but why is it open?

4:00

S… Speaker 1 (REC11)

And then you'll find that there was no invoice that was ever sent.

4:03

S… Speaker 1 (REC11)

So it's one of those things that we just need to identify.

4:07

S… Speaker 1 (REC11)

We'll work on this report.

4:12

S… Speaker 1 (REC11)

send invoices that are outstanding so that you can close

4:16

S… Speaker 1 (REC11)

them. Because if I can make another example,

4:18

S… Speaker 1 (REC11)

we have an issue with Afrox.

4:22

S… Speaker 1 (REC11)

They suspended the account.

4:24

S… Speaker 1 (REC11)

They won't supply us with this until we

4:28

S… Speaker 1 (REC11)

resolve it.

4:29

S… Speaker 1 (REC11)

I tried to go in there and check with outstanding

4:33

S… Speaker 1 (REC11)

invoices for 2022.

4:35

S… Speaker 1 (REC11)

So you see some of them...

4:39

S… Speaker 1 (REC11)

As much as the supplier can also send the invoice to EP,

4:43

S… Speaker 1 (REC11)

but if we are also not doing our part as a student,

4:46

S… Speaker 1 (REC11)

ultimately it's going to affect us,

4:49

S… Speaker 1 (REC11)

because once they suspend their account,

4:50

S… Speaker 1 (REC11)

then everyone will suffer.

4:52

S… Speaker 1 (REC11)

So it's one of the rules.

5:04

S… Speaker 3 (REC11)

We said how we are going to manage them,

5:05

S… Speaker 3 (REC11)

going through it.

5:06

S… Speaker 2 (REC11)

We are going to list all those suppliers that

5:10

S… Speaker 1 (REC11)

we know.

5:11

S… Speaker 2 (REC11)

They sent invoices to us every month.

5:15

S… Speaker 2 (REC11)

Metro 5,

5:16

S… Speaker 2 (REC11)

Sanctuary.

5:17

S… Speaker 2 (REC11)

And we said we are going to...

5:20

S… Speaker 2 (REC11)

But from the top of your head,

5:23

S… Speaker 2 (REC11)

you should know.

5:24

S… Speaker 2 (REC11)

I'm expecting to see.

5:26

S… Speaker 2 (REC11)

If you don't see a Lancet...

5:30

S… Speaker 2 (REC11)

I don't see Sanitek.

5:31

S… Speaker 2 (REC11)

I don't remember seeing

5:35

S… Speaker 2 (REC11)

this particular image.

5:37

S… Speaker 1 (REC11)

The couriers.

5:38

S… Speaker 2 (REC11)

I used to it.

5:40

S… Speaker 2 (REC11)

I'm doing it myself.

5:41

S… Speaker 2 (REC11)

I don't remember seeing an image from this level.

5:45

S… Speaker 2 (REC11)

I sent an image to remind him or him that

5:49

S… Speaker 2 (REC11)

please don't forget to process this particular image.

5:52

S… Speaker 2 (REC11)

So I think we should do the same.

5:55

S… Speaker 2 (REC11)

Your admin officer can even trust him to say,

5:57

S… Speaker 2 (REC11)

even if he failed to do anything,

6:00

S… Speaker 2 (REC11)

they must normalize his coming to give

6:04

S… Speaker 4 (REC11)

you the heads up,

6:06

S… Speaker 4 (REC11)

the update.

6:07

S… Speaker 2 (REC11)

Find

6:12

S… Speaker 2 (REC11)

a way of making it compulsive for them,

6:14

S… Speaker 2 (REC11)

to report on those things.

6:16

S… Speaker 2 (REC11)

That will serve as a binding.

6:18

S… Speaker 2 (REC11)

Otherwise,

6:21

S… Speaker 2 (REC11)

you will be defending those invoices on the road.

6:27

S… Speaker 1 (REC11)

Okay.

6:27

S… Speaker 1 (REC11)

These are all of the action plans colleagues

6:31

S… Speaker 1 (REC11)

that I would have to do in

6:36

S… Speaker 1 (REC11)

order to mitigate all these problems or areas of concern.

6:40

S… Speaker 1 (REC11)

So some of them colleagues,

6:42

S… Speaker 1 (REC11)

we have to work collectively as a team.

6:45

S… Speaker 1 (REC11)

I can't achieve them alone.

6:47

S… Speaker 1 (REC11)

Like the submission of requisitions.

6:54

S… Speaker 1 (REC11)

We have to work as a team so that we can achieve,

6:58

S… Speaker 1 (REC11)

so that we can at least spend 80 %

7:02

S… Speaker 1 (REC11)

of our budget.

7:04

S… Speaker 1 (REC11)

And then the others are ready in the pipeline,

7:08

S… Speaker 1 (REC11)

consolidation,

7:09

S… Speaker 1 (REC11)

consolidation of RFQs and servities

7:14

S… Speaker 1 (REC11)

in order to be able to finalize RFQs,

7:17

S… Speaker 1 (REC11)

appointment of contracts and bundles in place.

7:21

S… Speaker 1 (REC11)

will assist us with addressing the frequency like we

7:25

S… Speaker 1 (REC11)

know these services

7:29

S… Speaker 1 (REC11)

that we require on now and again like your network

7:33

S… Speaker 1 (REC11)

points and we need to have a

7:38

S… Speaker 1 (REC11)

contract or the panel for those if you have that request then

7:42

S… Speaker 1 (REC11)

you can go to the panel and say give me a quotation for

7:49

S… Speaker 1 (REC11)

testing and doing repair of nature.

7:51

S… Speaker 1 (REC11)

Because we know now and again we have to do this.

7:55

S… Speaker 1 (REC11)

So it's just a matter of ask for modern RFP for those.

7:59

S… Speaker 1 (REC11)

And then also the part of identifying expired

8:04

S… Speaker 1 (REC11)

contracts that are within our capacity,

8:07

S… Speaker 1 (REC11)

which is the RFP version,

8:08

S… Speaker 1 (REC11)

so that we can convert them to new contracts.

8:11

S… Speaker 1 (REC11)

And then adhere to existing policy,

8:15

S… Speaker 1 (REC11)

also assistance between the expected receipts report as

8:19

S… Speaker 1 (REC11)

well as the in -house on hold.

8:20

S… Speaker 1 (REC11)

And then the last one addresses the issue of open

8:25

S… Speaker 1 (REC11)

borders.

8:25

S… Speaker 1 (REC11)

We need to play a part as well in making

8:29

S… Speaker 1 (REC11)

sure that phone invoices are sent to AP

8:33

S… Speaker 1 (REC11)

so they can close off the open border port.

8:37

S… Speaker 1 (REC11)

Yeah,

8:39

S… Speaker 4 (REC11)

that's it.

8:40

S… Speaker 4 (REC11)

Thank you, colleagues.

9:00

S… Speaker 3 (REC11)

Where have they been?

9:01

S… Speaker 3 (REC11)

Like now with expected receipt,

9:05

S… Speaker 3 (REC11)

the way we looked at it,

9:06

S… Speaker 3 (REC11)

because I already requested that when we leave here by next week,

9:09

S… Speaker 3 (REC11)

we need to have cleared.

9:10

S… Speaker 3 (REC11)

So those ones of the invoices like Afroks

9:15

S… Speaker 3 (REC11)

2022, where have they been?

9:19

S… Speaker 1 (REC11)

The problem is sending the invoice to the MP to pay.

9:23

S… Speaker 1 (REC11)

That's why you won't sit on the receipt.

9:25

S… Speaker 1 (REC11)

Because everything is done.

9:28

S… Speaker 1 (REC11)

We received the delivery,

9:29

S… Speaker 1 (REC11)

we received the receipt.

9:30

S… Speaker 1 (REC11)

So either there is a gap between us and sending the invoice.

9:34

S… Speaker 1 (REC11)

Because you know some suppliers,

9:36

S… Speaker 1 (REC11)

like your bill suppliers,

9:37

S… Speaker 1 (REC11)

you can notice their witnesses.

9:39

S… Speaker 1 (REC11)

You say, oh,

9:40

S… Speaker 1 (REC11)

this one has got a lot of open...

9:45

S… Speaker 1 (REC11)

So that is why we need to play our part in our system because

9:49

S… Speaker 1 (REC11)

once they've reached,

9:52

S… Speaker 1 (REC11)

I think they give us a credit limit,

9:54

S… Speaker 1 (REC11)

if I'm not mistaken,

9:55

S… Speaker 1 (REC11)

once they've reached that credit limit.

10:00

S… Speaker 2 (REC11)

or want to have a non -abstending invoice,

10:02

S… Speaker 2 (REC11)

then we cut the services.

10:04

S… Speaker 1 (REC11)

So,

10:07

S… Speaker 1 (REC11)

maybe there is something there.

10:10

S… Speaker 1 (REC11)

Is it all the invoices that

10:14

S… Speaker 1 (REC11)

we must leave?

10:15

S… Speaker 1 (REC11)

Is it all the recited invoices that we are not recited?

10:20

S… Speaker 1 (REC11)

On

10:25

S… Speaker 2 (REC11)

our side, I think recited invoices,

10:27

S… Speaker 2 (REC11)

because when we have recited,

10:29

S… Speaker 2 (REC11)

then we have the invoice.

10:30

S… Speaker 2 (REC11)

I don't see a need for us not to send,

10:33

S… Speaker 2 (REC11)

because that's a matter of emailing.

10:35

S… Speaker 1 (REC11)

Just think about the items,

10:38

S… Speaker 1 (REC11)

like the voucher agents.

10:42

S… Speaker 1 (REC11)

The thing

10:50

S… Speaker 2 (REC11)

is, I don't know whether,

10:53

S… Speaker 2 (REC11)

because you can identify gaps in the supplier

10:57

S… Speaker 2 (REC11)

systems.

10:58

S… Speaker 2 (REC11)

Some of them,

10:59

S… Speaker 2 (REC11)

like your ROG

11:05

S… Speaker 2 (REC11)

and some of those suppliers,

11:07

S… Speaker 2 (REC11)

network agents,

11:08

S… Speaker 2 (REC11)

what they do is they send the invoice up front to AP before

11:12

S… Speaker 2 (REC11)

you even get your delivery.

11:14

S… Speaker 2 (REC11)

So I think for them,

11:16

S… Speaker 2 (REC11)

that's the system they identified and it might be waiting

11:20

S… Speaker 2 (REC11)

for them to say once they've packaged your delivery,

11:25

S… Speaker 2 (REC11)

then they send your invoice to AP.

11:27

S… Speaker 2 (REC11)

Then you deliver it for those.

11:29

S… Speaker 2 (REC11)

So in that case,

11:31

S… Speaker 2 (REC11)

it means they will not miss any invoice.

11:34

S… Speaker 2 (REC11)

So with other suppliers,

11:37

S… Speaker 2 (REC11)

I'm not sure what system they are using.

11:38

S… Speaker 2 (REC11)

But for those,

11:39

S… Speaker 2 (REC11)

then maybe you can say,

11:41

S… Speaker 2 (REC11)

no, it's fine for those.

11:43

S… Speaker 2 (REC11)

There's no need because it would be like you are duplicating it.

11:46

S… Speaker 2 (REC11)

If they've already sent,

11:49

S… Speaker 2 (REC11)

maybe we can identify some of those suppliers and say,

11:51

S… Speaker 2 (REC11)

okay, these ones,

11:53

S… Speaker 2 (REC11)

they do send their own invoices.

11:55

S… Speaker 2 (REC11)

Or maybe from the open order report,

11:59

S… Speaker 2 (REC11)

we can be able to identify a reputation

12:03

S… Speaker 2 (REC11)

of suppliers that have got long open orders.

12:06

S… Speaker 2 (REC11)

And then we can say,

12:08

S… Speaker 2 (REC11)

okay, this is where the issue is.

12:10

S… Speaker 2 (REC11)

These suppliers and these suppliers have got a problem.

12:19

S… Speaker 1 (REC11)

Normally,

12:20

S… Speaker 1 (REC11)

the invoice is a responsibility.

12:22

S… Speaker 1 (REC11)

Our role ends

12:27

S… Speaker 1 (REC11)

on receiving it.

12:28

S… Speaker 1 (REC11)

So I think the challenges that

12:32

S… Speaker 1 (REC11)

we receive from other suppliers,

12:34

S… Speaker 1 (REC11)

there are chances sometimes invoices are sent without the

12:39

S… Speaker 1 (REC11)

original invoice.

12:40

S… Speaker 1 (REC11)

That's

12:47

S… Speaker 1 (REC11)

why you saw that I sent you guys a proxy invoices that I was keeping.

12:52

S… Speaker 1 (REC11)

but they don't have a PO on them.

12:54

S… Speaker 1 (REC11)

That's the gap that we have within the

12:59

S… Speaker 1 (REC11)

supplier.

12:59

S… Speaker 1 (REC11)

Yes,

13:00

S… Speaker 1 (REC11)

the supplier is allowed to send the invoice

13:05

S… Speaker 1 (REC11)

before the services vendor,

13:06

S… Speaker 1 (REC11)

but does it mean that we must receive the PO on

13:10

S… Speaker 1 (REC11)

both services vendor?

13:11

S… Speaker 1 (REC11)

At the end of the day,

13:14

S… Speaker 1 (REC11)

our goal is to receive within 48 hours that

13:19

S… Speaker 1 (REC11)

it complies.

13:20

S… Speaker 1 (REC11)

right also assisting people covering the gaps under the continuous state

13:24

S… Speaker 1 (REC11)

you receive this here's a POT with this date why did you take

13:28

S… Speaker 1 (REC11)

one for receipt but either than that you don't know about the info is being sent

13:32

S… Speaker 1 (REC11)

to AP in most of the case there's a plan only sent it to them

13:41

S… Speaker 1 (REC11)

Welcome to Open Order.

13:43

S… Speaker 1 (REC11)

You were speaking about the Open Order name for me.

13:45

S… Speaker 1 (REC11)

Open Order.

13:47

S… Speaker 1 (REC11)

Open Order has different reasons behind it.

13:50

S… Speaker 1 (REC11)

How diverse seating is.

13:52

S… Speaker 1 (REC11)

Supplier didn't honor the delivery yet.

13:54

S… Speaker 1 (REC11)

So you guys are not entitled to receipt until then.

13:58

S… Speaker 1 (REC11)

The only issue guys.

14:00

S… Speaker 1 (REC11)

Let me refer to the finance audit.

14:03

S… Speaker 1 (REC11)

For you guys to cover again.

14:05

S… Speaker 1 (REC11)

Remember how the complete number of days.

14:08

S… Speaker 1 (REC11)

They use your PODs.

14:11

S… Speaker 1 (REC11)

and then they tell you that you guys are doing compliance with the SOP

14:15

S… Speaker 1 (REC11)

for therapy system,

14:16

S… Speaker 1 (REC11)

don't do.

14:17

S… Speaker 1 (REC11)

Those are normal.

14:28

S… Speaker 1 (REC11)

Like,

14:29

S… Speaker 1 (REC11)

Metrofile Matsuutolo,

14:31

S… Speaker 1 (REC11)

you need to see something.

14:32

S… Speaker 1 (REC11)

Like, even Matsuutolo,

14:34

S… Speaker 1 (REC11)

what I know,

14:35

S… Speaker 1 (REC11)

they send the invoice directly to...

14:38

S… Speaker 1 (REC11)

to ap even though they chase you guys around to say i see them

14:42

S… Speaker 1 (REC11)

do all the things in korea right but end of the day ap always receive the

14:47

S… Speaker 1 (REC11)

the invoice let me give you an example by method file

14:51

S… Speaker 1 (REC11)

right yes i i share i share the invoice with you guys just for

14:55

S… Speaker 1 (REC11)

you guys to be able to create the order but i don't i don't send those invoices

15:00

S… Speaker 1 (REC11)

I only sent my actual record to AP and the supplier

15:05

S… Speaker 1 (REC11)

forward all those invoices to AP and they get paid.

15:08

S… Speaker 1 (REC11)

Because the last argument that I have with Sykella was,

15:12

S… Speaker 1 (REC11)

when these guys were asking for payment from me,

15:14

S… Speaker 1 (REC11)

Sykella said,

15:16

S… Speaker 1 (REC11)

no,

15:17

S… Speaker 1 (REC11)

it's not our responsibility to engage with the supplier to give his payment

15:21

S… Speaker 1 (REC11)

or invoice,

15:22

S… Speaker 1 (REC11)

it is his team's responsibility.

15:24

S… Speaker 1 (REC11)

Yes, as sending,

15:25

S… Speaker 1 (REC11)

we are just making a favour just to ensure that the supply is paid.

15:29

S… Speaker 1 (REC11)

But in most of the cases,

15:30

S… Speaker 1 (REC11)

you will find the invoice is sitting there with the AP.

15:34

S… Speaker 1 (REC11)

And so let's not work on a base

15:38

S… Speaker 1 (REC11)

of invoice because I think that's why it created an issue within our

15:42

S… Speaker 1 (REC11)

region.

15:43

S… Speaker 1 (REC11)

Because most of the time,

15:46

S… Speaker 1 (REC11)

one will say,

15:46

S… Speaker 1 (REC11)

I'm waiting for the invoice.

15:48

S… Speaker 1 (REC11)

But when I ask further to say,

15:50

S… Speaker 1 (REC11)

do you have a POD,

15:51

S… Speaker 1 (REC11)

yes?

15:52

S… Speaker 1 (REC11)

Then why stop you from receiving?

15:55

S… Speaker 1 (REC11)

Because if a supplier now takes a new voice and put a P -O -N number

15:59

S… Speaker 1 (REC11)

that he'll receive when you do an initial order,

16:02

S… Speaker 1 (REC11)

then AP immediately when they put that P -O -N number on the

16:06

S… Speaker 1 (REC11)

system.

16:07

S… Speaker 1 (REC11)

and they capture the invoice it will do it and we make

16:11

S… Speaker 1 (REC11)

it link everything yeah you see and so we have something called

16:15

S… Speaker 1 (REC11)

invoice on hold if you didn't receive or something is missing then you put the whole thing on

16:19

S… Speaker 1 (REC11)

hold so so at least maybe

16:23

S… Speaker 1 (REC11)

maybe when we when we go back to our place let's

16:28

S… Speaker 1 (REC11)

update our admin let's update everyone who did this kind of things right

16:34

S… Speaker 1 (REC11)

So let's move away from the numbers of waiting

16:38

S… Speaker 1 (REC11)

for the invoices for us to receive.

17:05

S… Speaker 1 (REC11)

because that is one of the things that

17:09

S… Speaker 1 (REC11)

we have to say when asked why don't we pay the supplies,

17:13

S… Speaker 1 (REC11)

you know, but the letters are necessary.

17:14

S… Speaker 1 (REC11)

Let's,

17:17

S… Speaker 1 (REC11)

let's, let's,

17:18

S… Speaker 1 (REC11)

let's, let's, let's,

17:20

S… Speaker 1 (REC11)

let's, let's, let's,

17:20

S… Speaker 1 (REC11)

let's, let's,

17:21

S… Speaker 1 (REC11)

let's, let's, let's, let's, let's, let's,

17:22

S… Speaker 1 (REC11)

let's, let's, let's, let's, let's, let's, let's, let's, let's, let's,

17:23

S… Speaker 1 (REC11)

let's, let's, let's, let's,

17:24

S… Speaker 1 (REC11)

let's, let's, let's, let's,

17:25

S… Speaker 1 (REC11)

let's,

17:26

S… Speaker 1 (REC11)

let's, let's,

17:26

S… Speaker 1 (REC11)

let's, let's, let's, let's, let's, let's, let's, let's, let's, let's,

17:27

S… Speaker 1 (REC11)

let's, let's, let's,

17:29

S… Speaker 1 (REC11)

let's, let's,

17:30

S… Speaker 1 (REC11)

let's, let's,

17:31

S… Speaker 1 (REC11)

let's,

17:32

S… Speaker 1 (REC11)

let's,

17:33

S… Speaker 1 (REC11)

let's, let's, let's,

17:35

S… Speaker 1 (REC11)

let's,

17:36

S… Speaker 1 (REC11)

let's,

17:37

S… Speaker 1 (REC11)

let's,

17:37

S… Speaker 1 (REC11)

let's, let

17:45

S… Speaker 1 (REC11)

Okay, please.

17:45

S… Speaker 1 (REC11)

Can I

17:54

S… Speaker 1 (REC11)

just have a

17:58

S… Speaker 1 (REC11)

question? Guys,

17:59

S… Speaker 1 (REC11)

AP,

18:00

S… Speaker 1 (REC11)

you know there are new emails,

18:03

S… Speaker 1 (REC11)

right? I think I've seen quite a few months when you guys have been sending the

18:07

S… Speaker 1 (REC11)

invoice to the whole AP email.

18:08

S… Speaker 1 (REC11)

Now they're using creditors and HRLs,

18:12

S… Speaker 1 (REC11)

right? They're not using AUP.

18:16

S… Speaker 1 (REC11)

That one was discontinued since the cyber attack.

18:19

S… Speaker 1 (REC11)

I have seen a lot of people who have always been working for AP because they

18:24

S… Speaker 1 (REC11)

are using their own email.

18:25

S… Speaker 1 (REC11)

So

18:30

S… Speaker 1 (REC11)

it's creditors?

18:30

S… Speaker 1 (REC11)

Yeah, it's creditors.

19:07

S… Speaker 1 (REC11)

How are we doing the KPI?

19:17

S… Speaker 1 (REC11)

Can we do KPS?

19:20

S… Speaker 1 (REC11)

Can we do KPS?

19:22

S… Speaker 1 (REC11)

Can we

19:33

S… Speaker 1 (REC11)

do KPS?

19:42

S… Speaker 1 (REC11)

I said let's go to Julia.

20:01

S… Speaker 1 (REC11)

I want to interview you.

20:02

S… Speaker 1 (REC11)

I want to interview you.

20:03

S… Speaker 1 (REC11)

I want to interview you.

20:06

S… Speaker 1 (REC11)

I want to interview you.

20:07

S… Speaker 1 (REC11)

I want to interview you.

20:08

S… Speaker 1 (REC11)

I want to interview you.

20:08

S… Speaker 1 (REC11)

I want to interview you.

20:10

S… Speaker 1 (REC11)

I want to interview you.

20:13

S… Speaker 1 (REC11)

I want to interview you.

20:15

S… Speaker 1 (REC11)

I want to

20:22

S… Speaker 1 (REC11)

interview

20:28

S… Speaker 1 (REC11)

you.

20:48

S… Speaker 1 (REC11)

So I didn't say we're going to discuss the KPR.

20:51

S… Speaker 1 (REC11)

No,

20:52

S… Speaker 1 (REC11)

but still it's time.

20:53

S… Speaker 1 (REC11)

It's not time for KPR.

20:55

S… Speaker 1 (REC11)

All of this because I got five.

20:56

S… Speaker 1 (REC11)

Just to the summary

21:00

S… Speaker 1 (REC11)

and then you go straight to me.

21:02

S… Speaker 1 (REC11)

I

21:13

S… Speaker 1 (REC11)

don't know how you...

21:14

S… Speaker 1 (REC11)

I can't remember the idea of what Moira and the...

21:18

S… Speaker 1 (REC11)

What Moira and the...

21:20

S… Speaker 1 (REC11)

That's...

21:22

S… Speaker 1 (REC11)

That's the...

21:23

S… Speaker 1 (REC11)

When I want it to be.

21:24

S… Speaker 1 (REC11)

Who?

21:26

S… Speaker 1 (REC11)

Uh...

21:40

S… Speaker 1 (REC11)

Yes, I'm presenting.

21:41

S… Speaker 1 (REC11)

Some of the questions more.

21:44

S… Speaker 1 (REC11)

I had come for the month of March 1st,

21:47

S… Speaker 1 (REC11)

and then this building is about 8787,

21:51

S… Speaker 1 (REC11)

which includes 9 .58 from 12 .5.

21:53

S… Speaker 1 (REC11)

It has,

21:55

S… Speaker 1 (REC11)

I believe it's much restful part to look at any painting,

21:59

S… Speaker 1 (REC11)

and then the city has died.

22:03

S… Speaker 1 (REC11)

and projection date,

22:05

S… Speaker 1 (REC11)

we had 1 .3 % legislation,

22:07

S… Speaker 1 (REC11)

1 .7%.

22:09

S… Speaker 1 (REC11)

So,

22:10

S… Speaker 1 (REC11)

there are 14 in March.

22:12

S… Speaker 1 (REC11)

It's not the whole thing.

22:15

S… Speaker 1 (REC11)

Oh,

22:17

S… Speaker 1 (REC11)

okay.

22:17

S… Speaker 1 (REC11)

Give executives the money.

22:19

S… Speaker 1 (REC11)

I can go to the whole thing.

22:24

S… Speaker 1 (REC11)

oh so okay okay let me understand should i

22:28

S… Speaker 1 (REC11)

go to the the whole thing look you're sorry did you see moella's presentation she

22:32

S… Speaker 1 (REC11)

was covering the whole the whole thing the

22:36

S… Speaker 1 (REC11)

whole year yesterday

22:42

S… Speaker 1 (REC11)

yes

22:47

S… Speaker 1 (REC11)

yeah yes okay

23:07

S… Speaker 1 (REC11)

Yes, I'll be presenting on the year -to -day performance

23:19

S… Speaker 1 (REC11)

I will be presenting the quality indicators and then so much

23:23

S… Speaker 1 (REC11)

agency and overview of what has been happening and then identified

23:27

S… Speaker 1 (REC11)

gaps from that also and then moved to productivity

23:32

S… Speaker 1 (REC11)

and account as well as identified gaps for them and

23:36

S… Speaker 1 (REC11)

finance statement and then opportunities for improvement,

23:40

S… Speaker 1 (REC11)

key achievements and then I will conclude.

23:43

S… Speaker 1 (REC11)

What

23:53

S… Speaker 1 (REC11)

is that?

23:59

S… Speaker 1 (REC11)

Performance for quality indicators.

24:01

S… Speaker 1 (REC11)

We had,

24:03

S… Speaker 1 (REC11)

for PTS,

24:03

S… Speaker 1 (REC11)

we had challenges the first two months,

24:06

S… Speaker 1 (REC11)

which was April and May,

24:07

S… Speaker 1 (REC11)

where we did not perform well,

24:10

S… Speaker 1 (REC11)

and then also in July.

24:11

S… Speaker 1 (REC11)

So for May,

24:12

S… Speaker 1 (REC11)

it was because of the one -man potential that we had for BTP PCR.

24:16

S… Speaker 1 (REC11)

And then May,

24:18

S… Speaker 1 (REC11)

there was the poor performance that was identified

24:22

S… Speaker 1 (REC11)

as well as for July.

24:24

S… Speaker 1 (REC11)

From there...

24:27

S… Speaker 1 (REC11)

performance was acceptable and the year -to -date average

24:33

S… Speaker 1 (REC11)

of 50 years was 95 % which is an improvement

24:37

S… Speaker 1 (REC11)

compared to the previous year and because of the complaints we...

24:50

S… Speaker 1 (REC11)

And what happened in April,

24:52

S… Speaker 1 (REC11)

May,

24:53

S… Speaker 1 (REC11)

and May, and what are you going to do to create?

24:56

S… Speaker 1 (REC11)

This was the challenge.

25:02

S… Speaker 1 (REC11)

We had for April,

25:03

S… Speaker 1 (REC11)

we did do,

25:04

S… Speaker 1 (REC11)

we had been struggling with the nine returns for the previous financial

25:08

S… Speaker 1 (REC11)

year, so out to April.

25:10

S… Speaker 1 (REC11)

So from April we did take,

25:12

S… Speaker 1 (REC11)

actually,

25:13

S… Speaker 1 (REC11)

because we had about more than nine million returns

25:17

S… Speaker 1 (REC11)

for the previous financial year.

25:19

S… Speaker 1 (REC11)

So we,

25:20

S… Speaker 1 (REC11)

to address this,

25:21

S… Speaker 1 (REC11)

we have to implement the GPT -55,

25:25

S… Speaker 1 (REC11)

the continuing improvement role we identified.

25:29

S… Speaker 1 (REC11)

what our challenges are with the learning terms.

25:33

S… Speaker 1 (REC11)

So we then just had part of collective action with

25:37

S… Speaker 1 (REC11)

the assistance from the QAC.

25:40

S… Speaker 1 (REC11)

Then we took a calendar,

25:42

S… Speaker 1 (REC11)

a whole year calendar section from 19 December.

25:46

S… Speaker 1 (REC11)

Then we put in all the PTS that

25:51

S… Speaker 1 (REC11)

we have for them from PASPA and HLS.

25:53

S… Speaker 1 (REC11)

And then we...

25:56

S… Speaker 1 (REC11)

put them on the calendar and then giving them like a

26:00

S… Speaker 1 (REC11)

few days like about four days to five days for the exact closing

26:04

S… Speaker 1 (REC11)

date and then we put that date on the calendar so that every

26:09

S… Speaker 1 (REC11)

month when we do and we do a course and we're taking the dates on the calendar and

26:13

S… Speaker 1 (REC11)

then instead of taking the exact date that is on

26:17

S… Speaker 1 (REC11)

the

26:19

S… Speaker 1 (REC11)

So that really assisted us.

26:21

S… Speaker 1 (REC11)

And then on top of that university command,

26:23

S… Speaker 1 (REC11)

we have a active notice spot

26:27

S… Speaker 1 (REC11)

in the map.

26:28

S… Speaker 1 (REC11)

So whatever that is true that we know,

26:30

S… Speaker 1 (REC11)

we put it on the notice spot and then on the specific basis...

26:34

S… Speaker 1 (REC11)

I will turn with QMD to see why these PQAs

26:39

S… Speaker 1 (REC11)

are due that are on the calendar,

26:42

S… Speaker 1 (REC11)

I mean,

26:42

S… Speaker 1 (REC11)

on the notice board and then post them

26:47

S… Speaker 1 (REC11)

on the WhatsApp group for technical staff that these PQAs are due this

26:51

S… Speaker 1 (REC11)

week and then we monitor.

26:55

S… Speaker 1 (REC11)

I also made it apparent that we are all

26:59

S… Speaker 1 (REC11)

understanding that those days that we have...

27:03

S… Speaker 1 (REC11)

come up with as the dates for the PTS,

27:06

S… Speaker 1 (REC11)

as the actual dates.

27:07

S… Speaker 1 (REC11)

So, everybody should think that they are just dates,

27:10

S… Speaker 1 (REC11)

we still have the actual dates.

27:12

S… Speaker 1 (REC11)

So, if we raise those dates,

27:13

S… Speaker 1 (REC11)

we actually have a 9 -10.

27:15

S… Speaker 1 (REC11)

And if we have 9 -10,

27:17

S… Speaker 1 (REC11)

we will deal with the accordingly.

27:19

S… Speaker 1 (REC11)

So, that's how we have to do it.

27:21

S… Speaker 1 (REC11)

And so,

27:23

S… Speaker 1 (REC11)

from there, we never missed the PTS submission.

27:28

S… Speaker 1 (REC11)

And then in May,

27:29

S… Speaker 1 (REC11)

it was a failure.

27:31

S… Speaker 1 (REC11)

We had,

27:32

S… Speaker 1 (REC11)

what was this?

27:36

S… Speaker 1 (REC11)

We had a,

27:38

S… Speaker 1 (REC11)

it was,

Famintinana

Manontany ny AI momba ity dika mitovy ity