REC11
May 12, 2026 12:50
· 30:31
· English
· Whisper Turbo
· 4 ဟောပြောသူ
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0:02
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Speaker 1 (REC11)
It's frustrating.
0:05
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Speaker 1 (REC11)
You spend in four months to finalize the RFQ and then,
0:08
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Speaker 1 (REC11)
after that,
0:09
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Speaker 1 (REC11)
within three months,
0:11
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Speaker 1 (REC11)
when it's finished,
0:12
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Speaker 1 (REC11)
you have to start the process again.
0:14
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Speaker 1 (REC11)
So,
0:15
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Speaker 1 (REC11)
but now they have capacity because they are tenders.
0:18
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Speaker 1 (REC11)
They just need to hire people.
0:19
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Speaker 1 (REC11)
Yeah,
0:20
S…
Speaker 2 (REC11)
that is the response that
0:26
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Speaker 2 (REC11)
will explain it.
0:27
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Speaker 2 (REC11)
It's careful,
0:30
S…
Speaker 2 (REC11)
but it's not answering the
0:34
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Speaker 1 (REC11)
question.
0:36
S…
Speaker 2 (REC11)
For my satisfaction to you as well,
0:38
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Speaker 2 (REC11)
that was my question.
0:39
S…
Speaker 2 (REC11)
So you just had to convince us guys that they started taking everywhere in
0:43
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Speaker 2 (REC11)
their stores that,
0:43
S…
Speaker 1 (REC11)
hey, you know what?
0:44
S…
Speaker 2 (REC11)
I must move the side of the message and say like this.
0:56
S…
Speaker 2 (REC11)
yeah we are trying because
1:01
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Speaker 1 (REC11)
in other regions you know they were still using oracle
1:07
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Speaker 1 (REC11)
for stuff refreshments for cleaning materials
1:11
S…
Speaker 1 (REC11)
for stationery until they decided to shut the system that's
1:15
S…
Speaker 1 (REC11)
when they stopped because they didn't have a choice so we asked i can
1:19
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Speaker 1 (REC11)
say we really tried because
1:21
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Speaker 1 (REC11)
we did all of those before the system was shared so we were not
1:25
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Speaker 1 (REC11)
affected by all of that so we just need to see
1:29
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Speaker 1 (REC11)
whatever that we can do again within our capacity of the revenue
1:34
S…
Speaker 1 (REC11)
and then try and absorb those as well then
1:38
S…
Speaker 1 (REC11)
we also have the issue of of long open waters colleagues on
1:42
S…
Speaker 1 (REC11)
the system
1:55
S…
Speaker 2 (REC11)
We need to work together when it comes to digital
1:59
S…
Speaker 2 (REC11)
experiences.
2:29
S…
Speaker 2 (REC11)
So we must have got against those.
2:32
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Speaker 2 (REC11)
If there is anything that you are buying,
2:35
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Speaker 2 (REC11)
like this one,
2:36
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Speaker 2 (REC11)
when I saw Halei's family using it,
2:38
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Speaker 2 (REC11)
and us using
2:43
S…
Speaker 2 (REC11)
the common thing,
2:44
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Speaker 2 (REC11)
that can easily be procured.
2:57
S…
Speaker 1 (REC11)
And yeah,
2:58
S…
Speaker 1 (REC11)
the other thing is long open orders for leaks.
3:04
S…
Speaker 1 (REC11)
Going forward,
3:05
S…
Speaker 1 (REC11)
I will try to pull up the report on
3:09
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Speaker 1 (REC11)
a monthly basis and send to the labs so that we can
3:13
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Speaker 1 (REC11)
address the issue of long open orders.
3:15
S…
Speaker 1 (REC11)
Because some of them,
3:17
S…
Speaker 1 (REC11)
it's just the issue of sending invoices to AP.
3:21
S…
Speaker 1 (REC11)
Because,
3:21
S…
Speaker 1 (REC11)
you know, other suppliers,
3:23
S…
Speaker 1 (REC11)
we need to assist them when we receive deliveries,
3:27
S…
Speaker 1 (REC11)
because you'll find some of them.
3:29
S…
Speaker 1 (REC11)
you know they did deliver but when you check on the the PO it's
3:33
S…
Speaker 1 (REC11)
not paid which means they never sent the invoice to
3:37
S…
Speaker 1 (REC11)
AP so I think we also need to assist them because in
3:42
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Speaker 1 (REC11)
most cases they leave the invoices with us so
3:46
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Speaker 1 (REC11)
that
3:48
S…
Speaker 1 (REC11)
Once we've visited,
3:49
S…
Speaker 1 (REC11)
we send the invoice to EP so that the order can be
3:53
S…
Speaker 1 (REC11)
billed and closed.
3:55
S…
Speaker 1 (REC11)
But if you check,
3:57
S…
Speaker 1 (REC11)
you'll find that, okay,
3:57
S…
Speaker 1 (REC11)
this order is visited,
3:59
S…
Speaker 1 (REC11)
but why is it open?
4:00
S…
Speaker 1 (REC11)
And then you'll find that there was no invoice that was ever sent.
4:03
S…
Speaker 1 (REC11)
So it's one of those things that we just need to identify.
4:07
S…
Speaker 1 (REC11)
We'll work on this report.
4:12
S…
Speaker 1 (REC11)
send invoices that are outstanding so that you can close
4:16
S…
Speaker 1 (REC11)
them. Because if I can make another example,
4:18
S…
Speaker 1 (REC11)
we have an issue with Afrox.
4:22
S…
Speaker 1 (REC11)
They suspended the account.
4:24
S…
Speaker 1 (REC11)
They won't supply us with this until we
4:28
S…
Speaker 1 (REC11)
resolve it.
4:29
S…
Speaker 1 (REC11)
I tried to go in there and check with outstanding
4:33
S…
Speaker 1 (REC11)
invoices for 2022.
4:35
S…
Speaker 1 (REC11)
So you see some of them...
4:39
S…
Speaker 1 (REC11)
As much as the supplier can also send the invoice to EP,
4:43
S…
Speaker 1 (REC11)
but if we are also not doing our part as a student,
4:46
S…
Speaker 1 (REC11)
ultimately it's going to affect us,
4:49
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Speaker 1 (REC11)
because once they suspend their account,
4:50
S…
Speaker 1 (REC11)
then everyone will suffer.
4:52
S…
Speaker 1 (REC11)
So it's one of the rules.
5:04
S…
Speaker 3 (REC11)
We said how we are going to manage them,
5:05
S…
Speaker 3 (REC11)
going through it.
5:06
S…
Speaker 2 (REC11)
We are going to list all those suppliers that
5:10
S…
Speaker 1 (REC11)
we know.
5:11
S…
Speaker 2 (REC11)
They sent invoices to us every month.
5:15
S…
Speaker 2 (REC11)
Metro 5,
5:16
S…
Speaker 2 (REC11)
Sanctuary.
5:17
S…
Speaker 2 (REC11)
And we said we are going to...
5:20
S…
Speaker 2 (REC11)
But from the top of your head,
5:23
S…
Speaker 2 (REC11)
you should know.
5:24
S…
Speaker 2 (REC11)
I'm expecting to see.
5:26
S…
Speaker 2 (REC11)
If you don't see a Lancet...
5:30
S…
Speaker 2 (REC11)
I don't see Sanitek.
5:31
S…
Speaker 2 (REC11)
I don't remember seeing
5:35
S…
Speaker 2 (REC11)
this particular image.
5:37
S…
Speaker 1 (REC11)
The couriers.
5:38
S…
Speaker 2 (REC11)
I used to it.
5:40
S…
Speaker 2 (REC11)
I'm doing it myself.
5:41
S…
Speaker 2 (REC11)
I don't remember seeing an image from this level.
5:45
S…
Speaker 2 (REC11)
I sent an image to remind him or him that
5:49
S…
Speaker 2 (REC11)
please don't forget to process this particular image.
5:52
S…
Speaker 2 (REC11)
So I think we should do the same.
5:55
S…
Speaker 2 (REC11)
Your admin officer can even trust him to say,
5:57
S…
Speaker 2 (REC11)
even if he failed to do anything,
6:00
S…
Speaker 2 (REC11)
they must normalize his coming to give
6:04
S…
Speaker 4 (REC11)
you the heads up,
6:06
S…
Speaker 4 (REC11)
the update.
6:07
S…
Speaker 2 (REC11)
Find
6:12
S…
Speaker 2 (REC11)
a way of making it compulsive for them,
6:14
S…
Speaker 2 (REC11)
to report on those things.
6:16
S…
Speaker 2 (REC11)
That will serve as a binding.
6:18
S…
Speaker 2 (REC11)
Otherwise,
6:21
S…
Speaker 2 (REC11)
you will be defending those invoices on the road.
6:27
S…
Speaker 1 (REC11)
Okay.
6:27
S…
Speaker 1 (REC11)
These are all of the action plans colleagues
6:31
S…
Speaker 1 (REC11)
that I would have to do in
6:36
S…
Speaker 1 (REC11)
order to mitigate all these problems or areas of concern.
6:40
S…
Speaker 1 (REC11)
So some of them colleagues,
6:42
S…
Speaker 1 (REC11)
we have to work collectively as a team.
6:45
S…
Speaker 1 (REC11)
I can't achieve them alone.
6:47
S…
Speaker 1 (REC11)
Like the submission of requisitions.
6:54
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Speaker 1 (REC11)
We have to work as a team so that we can achieve,
6:58
S…
Speaker 1 (REC11)
so that we can at least spend 80 %
7:02
S…
Speaker 1 (REC11)
of our budget.
7:04
S…
Speaker 1 (REC11)
And then the others are ready in the pipeline,
7:08
S…
Speaker 1 (REC11)
consolidation,
7:09
S…
Speaker 1 (REC11)
consolidation of RFQs and servities
7:14
S…
Speaker 1 (REC11)
in order to be able to finalize RFQs,
7:17
S…
Speaker 1 (REC11)
appointment of contracts and bundles in place.
7:21
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Speaker 1 (REC11)
will assist us with addressing the frequency like we
7:25
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Speaker 1 (REC11)
know these services
7:29
S…
Speaker 1 (REC11)
that we require on now and again like your network
7:33
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Speaker 1 (REC11)
points and we need to have a
7:38
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Speaker 1 (REC11)
contract or the panel for those if you have that request then
7:42
S…
Speaker 1 (REC11)
you can go to the panel and say give me a quotation for
7:49
S…
Speaker 1 (REC11)
testing and doing repair of nature.
7:51
S…
Speaker 1 (REC11)
Because we know now and again we have to do this.
7:55
S…
Speaker 1 (REC11)
So it's just a matter of ask for modern RFP for those.
7:59
S…
Speaker 1 (REC11)
And then also the part of identifying expired
8:04
S…
Speaker 1 (REC11)
contracts that are within our capacity,
8:07
S…
Speaker 1 (REC11)
which is the RFP version,
8:08
S…
Speaker 1 (REC11)
so that we can convert them to new contracts.
8:11
S…
Speaker 1 (REC11)
And then adhere to existing policy,
8:15
S…
Speaker 1 (REC11)
also assistance between the expected receipts report as
8:19
S…
Speaker 1 (REC11)
well as the in -house on hold.
8:20
S…
Speaker 1 (REC11)
And then the last one addresses the issue of open
8:25
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Speaker 1 (REC11)
borders.
8:25
S…
Speaker 1 (REC11)
We need to play a part as well in making
8:29
S…
Speaker 1 (REC11)
sure that phone invoices are sent to AP
8:33
S…
Speaker 1 (REC11)
so they can close off the open border port.
8:37
S…
Speaker 1 (REC11)
Yeah,
8:39
S…
Speaker 4 (REC11)
that's it.
8:40
S…
Speaker 4 (REC11)
Thank you, colleagues.
9:00
S…
Speaker 3 (REC11)
Where have they been?
9:01
S…
Speaker 3 (REC11)
Like now with expected receipt,
9:05
S…
Speaker 3 (REC11)
the way we looked at it,
9:06
S…
Speaker 3 (REC11)
because I already requested that when we leave here by next week,
9:09
S…
Speaker 3 (REC11)
we need to have cleared.
9:10
S…
Speaker 3 (REC11)
So those ones of the invoices like Afroks
9:15
S…
Speaker 3 (REC11)
2022, where have they been?
9:19
S…
Speaker 1 (REC11)
The problem is sending the invoice to the MP to pay.
9:23
S…
Speaker 1 (REC11)
That's why you won't sit on the receipt.
9:25
S…
Speaker 1 (REC11)
Because everything is done.
9:28
S…
Speaker 1 (REC11)
We received the delivery,
9:29
S…
Speaker 1 (REC11)
we received the receipt.
9:30
S…
Speaker 1 (REC11)
So either there is a gap between us and sending the invoice.
9:34
S…
Speaker 1 (REC11)
Because you know some suppliers,
9:36
S…
Speaker 1 (REC11)
like your bill suppliers,
9:37
S…
Speaker 1 (REC11)
you can notice their witnesses.
9:39
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Speaker 1 (REC11)
You say, oh,
9:40
S…
Speaker 1 (REC11)
this one has got a lot of open...
9:45
S…
Speaker 1 (REC11)
So that is why we need to play our part in our system because
9:49
S…
Speaker 1 (REC11)
once they've reached,
9:52
S…
Speaker 1 (REC11)
I think they give us a credit limit,
9:54
S…
Speaker 1 (REC11)
if I'm not mistaken,
9:55
S…
Speaker 1 (REC11)
once they've reached that credit limit.
10:00
S…
Speaker 2 (REC11)
or want to have a non -abstending invoice,
10:02
S…
Speaker 2 (REC11)
then we cut the services.
10:04
S…
Speaker 1 (REC11)
So,
10:07
S…
Speaker 1 (REC11)
maybe there is something there.
10:10
S…
Speaker 1 (REC11)
Is it all the invoices that
10:14
S…
Speaker 1 (REC11)
we must leave?
10:15
S…
Speaker 1 (REC11)
Is it all the recited invoices that we are not recited?
10:20
S…
Speaker 1 (REC11)
On
10:25
S…
Speaker 2 (REC11)
our side, I think recited invoices,
10:27
S…
Speaker 2 (REC11)
because when we have recited,
10:29
S…
Speaker 2 (REC11)
then we have the invoice.
10:30
S…
Speaker 2 (REC11)
I don't see a need for us not to send,
10:33
S…
Speaker 2 (REC11)
because that's a matter of emailing.
10:35
S…
Speaker 1 (REC11)
Just think about the items,
10:38
S…
Speaker 1 (REC11)
like the voucher agents.
10:42
S…
Speaker 1 (REC11)
The thing
10:50
S…
Speaker 2 (REC11)
is, I don't know whether,
10:53
S…
Speaker 2 (REC11)
because you can identify gaps in the supplier
10:57
S…
Speaker 2 (REC11)
systems.
10:58
S…
Speaker 2 (REC11)
Some of them,
10:59
S…
Speaker 2 (REC11)
like your ROG
11:05
S…
Speaker 2 (REC11)
and some of those suppliers,
11:07
S…
Speaker 2 (REC11)
network agents,
11:08
S…
Speaker 2 (REC11)
what they do is they send the invoice up front to AP before
11:12
S…
Speaker 2 (REC11)
you even get your delivery.
11:14
S…
Speaker 2 (REC11)
So I think for them,
11:16
S…
Speaker 2 (REC11)
that's the system they identified and it might be waiting
11:20
S…
Speaker 2 (REC11)
for them to say once they've packaged your delivery,
11:25
S…
Speaker 2 (REC11)
then they send your invoice to AP.
11:27
S…
Speaker 2 (REC11)
Then you deliver it for those.
11:29
S…
Speaker 2 (REC11)
So in that case,
11:31
S…
Speaker 2 (REC11)
it means they will not miss any invoice.
11:34
S…
Speaker 2 (REC11)
So with other suppliers,
11:37
S…
Speaker 2 (REC11)
I'm not sure what system they are using.
11:38
S…
Speaker 2 (REC11)
But for those,
11:39
S…
Speaker 2 (REC11)
then maybe you can say,
11:41
S…
Speaker 2 (REC11)
no, it's fine for those.
11:43
S…
Speaker 2 (REC11)
There's no need because it would be like you are duplicating it.
11:46
S…
Speaker 2 (REC11)
If they've already sent,
11:49
S…
Speaker 2 (REC11)
maybe we can identify some of those suppliers and say,
11:51
S…
Speaker 2 (REC11)
okay, these ones,
11:53
S…
Speaker 2 (REC11)
they do send their own invoices.
11:55
S…
Speaker 2 (REC11)
Or maybe from the open order report,
11:59
S…
Speaker 2 (REC11)
we can be able to identify a reputation
12:03
S…
Speaker 2 (REC11)
of suppliers that have got long open orders.
12:06
S…
Speaker 2 (REC11)
And then we can say,
12:08
S…
Speaker 2 (REC11)
okay, this is where the issue is.
12:10
S…
Speaker 2 (REC11)
These suppliers and these suppliers have got a problem.
12:19
S…
Speaker 1 (REC11)
Normally,
12:20
S…
Speaker 1 (REC11)
the invoice is a responsibility.
12:22
S…
Speaker 1 (REC11)
Our role ends
12:27
S…
Speaker 1 (REC11)
on receiving it.
12:28
S…
Speaker 1 (REC11)
So I think the challenges that
12:32
S…
Speaker 1 (REC11)
we receive from other suppliers,
12:34
S…
Speaker 1 (REC11)
there are chances sometimes invoices are sent without the
12:39
S…
Speaker 1 (REC11)
original invoice.
12:40
S…
Speaker 1 (REC11)
That's
12:47
S…
Speaker 1 (REC11)
why you saw that I sent you guys a proxy invoices that I was keeping.
12:52
S…
Speaker 1 (REC11)
but they don't have a PO on them.
12:54
S…
Speaker 1 (REC11)
That's the gap that we have within the
12:59
S…
Speaker 1 (REC11)
supplier.
12:59
S…
Speaker 1 (REC11)
Yes,
13:00
S…
Speaker 1 (REC11)
the supplier is allowed to send the invoice
13:05
S…
Speaker 1 (REC11)
before the services vendor,
13:06
S…
Speaker 1 (REC11)
but does it mean that we must receive the PO on
13:10
S…
Speaker 1 (REC11)
both services vendor?
13:11
S…
Speaker 1 (REC11)
At the end of the day,
13:14
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Speaker 1 (REC11)
our goal is to receive within 48 hours that
13:19
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Speaker 1 (REC11)
it complies.
13:20
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Speaker 1 (REC11)
right also assisting people covering the gaps under the continuous state
13:24
S…
Speaker 1 (REC11)
you receive this here's a POT with this date why did you take
13:28
S…
Speaker 1 (REC11)
one for receipt but either than that you don't know about the info is being sent
13:32
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Speaker 1 (REC11)
to AP in most of the case there's a plan only sent it to them
13:41
S…
Speaker 1 (REC11)
Welcome to Open Order.
13:43
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Speaker 1 (REC11)
You were speaking about the Open Order name for me.
13:45
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Speaker 1 (REC11)
Open Order.
13:47
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Speaker 1 (REC11)
Open Order has different reasons behind it.
13:50
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Speaker 1 (REC11)
How diverse seating is.
13:52
S…
Speaker 1 (REC11)
Supplier didn't honor the delivery yet.
13:54
S…
Speaker 1 (REC11)
So you guys are not entitled to receipt until then.
13:58
S…
Speaker 1 (REC11)
The only issue guys.
14:00
S…
Speaker 1 (REC11)
Let me refer to the finance audit.
14:03
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Speaker 1 (REC11)
For you guys to cover again.
14:05
S…
Speaker 1 (REC11)
Remember how the complete number of days.
14:08
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Speaker 1 (REC11)
They use your PODs.
14:11
S…
Speaker 1 (REC11)
and then they tell you that you guys are doing compliance with the SOP
14:15
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Speaker 1 (REC11)
for therapy system,
14:16
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Speaker 1 (REC11)
don't do.
14:17
S…
Speaker 1 (REC11)
Those are normal.
14:28
S…
Speaker 1 (REC11)
Like,
14:29
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Speaker 1 (REC11)
Metrofile Matsuutolo,
14:31
S…
Speaker 1 (REC11)
you need to see something.
14:32
S…
Speaker 1 (REC11)
Like, even Matsuutolo,
14:34
S…
Speaker 1 (REC11)
what I know,
14:35
S…
Speaker 1 (REC11)
they send the invoice directly to...
14:38
S…
Speaker 1 (REC11)
to ap even though they chase you guys around to say i see them
14:42
S…
Speaker 1 (REC11)
do all the things in korea right but end of the day ap always receive the
14:47
S…
Speaker 1 (REC11)
the invoice let me give you an example by method file
14:51
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Speaker 1 (REC11)
right yes i i share i share the invoice with you guys just for
14:55
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Speaker 1 (REC11)
you guys to be able to create the order but i don't i don't send those invoices
15:00
S…
Speaker 1 (REC11)
I only sent my actual record to AP and the supplier
15:05
S…
Speaker 1 (REC11)
forward all those invoices to AP and they get paid.
15:08
S…
Speaker 1 (REC11)
Because the last argument that I have with Sykella was,
15:12
S…
Speaker 1 (REC11)
when these guys were asking for payment from me,
15:14
S…
Speaker 1 (REC11)
Sykella said,
15:16
S…
Speaker 1 (REC11)
no,
15:17
S…
Speaker 1 (REC11)
it's not our responsibility to engage with the supplier to give his payment
15:21
S…
Speaker 1 (REC11)
or invoice,
15:22
S…
Speaker 1 (REC11)
it is his team's responsibility.
15:24
S…
Speaker 1 (REC11)
Yes, as sending,
15:25
S…
Speaker 1 (REC11)
we are just making a favour just to ensure that the supply is paid.
15:29
S…
Speaker 1 (REC11)
But in most of the cases,
15:30
S…
Speaker 1 (REC11)
you will find the invoice is sitting there with the AP.
15:34
S…
Speaker 1 (REC11)
And so let's not work on a base
15:38
S…
Speaker 1 (REC11)
of invoice because I think that's why it created an issue within our
15:42
S…
Speaker 1 (REC11)
region.
15:43
S…
Speaker 1 (REC11)
Because most of the time,
15:46
S…
Speaker 1 (REC11)
one will say,
15:46
S…
Speaker 1 (REC11)
I'm waiting for the invoice.
15:48
S…
Speaker 1 (REC11)
But when I ask further to say,
15:50
S…
Speaker 1 (REC11)
do you have a POD,
15:51
S…
Speaker 1 (REC11)
yes?
15:52
S…
Speaker 1 (REC11)
Then why stop you from receiving?
15:55
S…
Speaker 1 (REC11)
Because if a supplier now takes a new voice and put a P -O -N number
15:59
S…
Speaker 1 (REC11)
that he'll receive when you do an initial order,
16:02
S…
Speaker 1 (REC11)
then AP immediately when they put that P -O -N number on the
16:06
S…
Speaker 1 (REC11)
system.
16:07
S…
Speaker 1 (REC11)
and they capture the invoice it will do it and we make
16:11
S…
Speaker 1 (REC11)
it link everything yeah you see and so we have something called
16:15
S…
Speaker 1 (REC11)
invoice on hold if you didn't receive or something is missing then you put the whole thing on
16:19
S…
Speaker 1 (REC11)
hold so so at least maybe
16:23
S…
Speaker 1 (REC11)
maybe when we when we go back to our place let's
16:28
S…
Speaker 1 (REC11)
update our admin let's update everyone who did this kind of things right
16:34
S…
Speaker 1 (REC11)
So let's move away from the numbers of waiting
16:38
S…
Speaker 1 (REC11)
for the invoices for us to receive.
17:05
S…
Speaker 1 (REC11)
because that is one of the things that
17:09
S…
Speaker 1 (REC11)
we have to say when asked why don't we pay the supplies,
17:13
S…
Speaker 1 (REC11)
you know, but the letters are necessary.
17:14
S…
Speaker 1 (REC11)
Let's,
17:17
S…
Speaker 1 (REC11)
let's, let's,
17:18
S…
Speaker 1 (REC11)
let's, let's, let's,
17:20
S…
Speaker 1 (REC11)
let's, let's, let's,
17:20
S…
Speaker 1 (REC11)
let's, let's,
17:21
S…
Speaker 1 (REC11)
let's, let's, let's, let's, let's, let's,
17:22
S…
Speaker 1 (REC11)
let's, let's, let's, let's, let's, let's, let's, let's, let's, let's,
17:23
S…
Speaker 1 (REC11)
let's, let's, let's, let's,
17:24
S…
Speaker 1 (REC11)
let's, let's, let's, let's,
17:25
S…
Speaker 1 (REC11)
let's,
17:26
S…
Speaker 1 (REC11)
let's, let's,
17:26
S…
Speaker 1 (REC11)
let's, let's, let's, let's, let's, let's, let's, let's, let's, let's,
17:27
S…
Speaker 1 (REC11)
let's, let's, let's,
17:29
S…
Speaker 1 (REC11)
let's, let's,
17:30
S…
Speaker 1 (REC11)
let's, let's,
17:31
S…
Speaker 1 (REC11)
let's,
17:32
S…
Speaker 1 (REC11)
let's,
17:33
S…
Speaker 1 (REC11)
let's, let's, let's,
17:35
S…
Speaker 1 (REC11)
let's,
17:36
S…
Speaker 1 (REC11)
let's,
17:37
S…
Speaker 1 (REC11)
let's,
17:37
S…
Speaker 1 (REC11)
let's, let
17:45
S…
Speaker 1 (REC11)
Okay, please.
17:45
S…
Speaker 1 (REC11)
Can I
17:54
S…
Speaker 1 (REC11)
just have a
17:58
S…
Speaker 1 (REC11)
question? Guys,
17:59
S…
Speaker 1 (REC11)
AP,
18:00
S…
Speaker 1 (REC11)
you know there are new emails,
18:03
S…
Speaker 1 (REC11)
right? I think I've seen quite a few months when you guys have been sending the
18:07
S…
Speaker 1 (REC11)
invoice to the whole AP email.
18:08
S…
Speaker 1 (REC11)
Now they're using creditors and HRLs,
18:12
S…
Speaker 1 (REC11)
right? They're not using AUP.
18:16
S…
Speaker 1 (REC11)
That one was discontinued since the cyber attack.
18:19
S…
Speaker 1 (REC11)
I have seen a lot of people who have always been working for AP because they
18:24
S…
Speaker 1 (REC11)
are using their own email.
18:25
S…
Speaker 1 (REC11)
So
18:30
S…
Speaker 1 (REC11)
it's creditors?
18:30
S…
Speaker 1 (REC11)
Yeah, it's creditors.
19:07
S…
Speaker 1 (REC11)
How are we doing the KPI?
19:17
S…
Speaker 1 (REC11)
Can we do KPS?
19:20
S…
Speaker 1 (REC11)
Can we do KPS?
19:22
S…
Speaker 1 (REC11)
Can we
19:33
S…
Speaker 1 (REC11)
do KPS?
19:42
S…
Speaker 1 (REC11)
I said let's go to Julia.
20:01
S…
Speaker 1 (REC11)
I want to interview you.
20:02
S…
Speaker 1 (REC11)
I want to interview you.
20:03
S…
Speaker 1 (REC11)
I want to interview you.
20:06
S…
Speaker 1 (REC11)
I want to interview you.
20:07
S…
Speaker 1 (REC11)
I want to interview you.
20:08
S…
Speaker 1 (REC11)
I want to interview you.
20:08
S…
Speaker 1 (REC11)
I want to interview you.
20:10
S…
Speaker 1 (REC11)
I want to interview you.
20:13
S…
Speaker 1 (REC11)
I want to interview you.
20:15
S…
Speaker 1 (REC11)
I want to
20:22
S…
Speaker 1 (REC11)
interview
20:28
S…
Speaker 1 (REC11)
you.
20:48
S…
Speaker 1 (REC11)
So I didn't say we're going to discuss the KPR.
20:51
S…
Speaker 1 (REC11)
No,
20:52
S…
Speaker 1 (REC11)
but still it's time.
20:53
S…
Speaker 1 (REC11)
It's not time for KPR.
20:55
S…
Speaker 1 (REC11)
All of this because I got five.
20:56
S…
Speaker 1 (REC11)
Just to the summary
21:00
S…
Speaker 1 (REC11)
and then you go straight to me.
21:02
S…
Speaker 1 (REC11)
I
21:13
S…
Speaker 1 (REC11)
don't know how you...
21:14
S…
Speaker 1 (REC11)
I can't remember the idea of what Moira and the...
21:18
S…
Speaker 1 (REC11)
What Moira and the...
21:20
S…
Speaker 1 (REC11)
That's...
21:22
S…
Speaker 1 (REC11)
That's the...
21:23
S…
Speaker 1 (REC11)
When I want it to be.
21:24
S…
Speaker 1 (REC11)
Who?
21:26
S…
Speaker 1 (REC11)
Uh...
21:40
S…
Speaker 1 (REC11)
Yes, I'm presenting.
21:41
S…
Speaker 1 (REC11)
Some of the questions more.
21:44
S…
Speaker 1 (REC11)
I had come for the month of March 1st,
21:47
S…
Speaker 1 (REC11)
and then this building is about 8787,
21:51
S…
Speaker 1 (REC11)
which includes 9 .58 from 12 .5.
21:53
S…
Speaker 1 (REC11)
It has,
21:55
S…
Speaker 1 (REC11)
I believe it's much restful part to look at any painting,
21:59
S…
Speaker 1 (REC11)
and then the city has died.
22:03
S…
Speaker 1 (REC11)
and projection date,
22:05
S…
Speaker 1 (REC11)
we had 1 .3 % legislation,
22:07
S…
Speaker 1 (REC11)
1 .7%.
22:09
S…
Speaker 1 (REC11)
So,
22:10
S…
Speaker 1 (REC11)
there are 14 in March.
22:12
S…
Speaker 1 (REC11)
It's not the whole thing.
22:15
S…
Speaker 1 (REC11)
Oh,
22:17
S…
Speaker 1 (REC11)
okay.
22:17
S…
Speaker 1 (REC11)
Give executives the money.
22:19
S…
Speaker 1 (REC11)
I can go to the whole thing.
22:24
S…
Speaker 1 (REC11)
oh so okay okay let me understand should i
22:28
S…
Speaker 1 (REC11)
go to the the whole thing look you're sorry did you see moella's presentation she
22:32
S…
Speaker 1 (REC11)
was covering the whole the whole thing the
22:36
S…
Speaker 1 (REC11)
whole year yesterday
22:42
S…
Speaker 1 (REC11)
yes
22:47
S…
Speaker 1 (REC11)
yeah yes okay
23:07
S…
Speaker 1 (REC11)
Yes, I'll be presenting on the year -to -day performance
23:19
S…
Speaker 1 (REC11)
I will be presenting the quality indicators and then so much
23:23
S…
Speaker 1 (REC11)
agency and overview of what has been happening and then identified
23:27
S…
Speaker 1 (REC11)
gaps from that also and then moved to productivity
23:32
S…
Speaker 1 (REC11)
and account as well as identified gaps for them and
23:36
S…
Speaker 1 (REC11)
finance statement and then opportunities for improvement,
23:40
S…
Speaker 1 (REC11)
key achievements and then I will conclude.
23:43
S…
Speaker 1 (REC11)
What
23:53
S…
Speaker 1 (REC11)
is that?
23:59
S…
Speaker 1 (REC11)
Performance for quality indicators.
24:01
S…
Speaker 1 (REC11)
We had,
24:03
S…
Speaker 1 (REC11)
for PTS,
24:03
S…
Speaker 1 (REC11)
we had challenges the first two months,
24:06
S…
Speaker 1 (REC11)
which was April and May,
24:07
S…
Speaker 1 (REC11)
where we did not perform well,
24:10
S…
Speaker 1 (REC11)
and then also in July.
24:11
S…
Speaker 1 (REC11)
So for May,
24:12
S…
Speaker 1 (REC11)
it was because of the one -man potential that we had for BTP PCR.
24:16
S…
Speaker 1 (REC11)
And then May,
24:18
S…
Speaker 1 (REC11)
there was the poor performance that was identified
24:22
S…
Speaker 1 (REC11)
as well as for July.
24:24
S…
Speaker 1 (REC11)
From there...
24:27
S…
Speaker 1 (REC11)
performance was acceptable and the year -to -date average
24:33
S…
Speaker 1 (REC11)
of 50 years was 95 % which is an improvement
24:37
S…
Speaker 1 (REC11)
compared to the previous year and because of the complaints we...
24:50
S…
Speaker 1 (REC11)
And what happened in April,
24:52
S…
Speaker 1 (REC11)
May,
24:53
S…
Speaker 1 (REC11)
and May, and what are you going to do to create?
24:56
S…
Speaker 1 (REC11)
This was the challenge.
25:02
S…
Speaker 1 (REC11)
We had for April,
25:03
S…
Speaker 1 (REC11)
we did do,
25:04
S…
Speaker 1 (REC11)
we had been struggling with the nine returns for the previous financial
25:08
S…
Speaker 1 (REC11)
year, so out to April.
25:10
S…
Speaker 1 (REC11)
So from April we did take,
25:12
S…
Speaker 1 (REC11)
actually,
25:13
S…
Speaker 1 (REC11)
because we had about more than nine million returns
25:17
S…
Speaker 1 (REC11)
for the previous financial year.
25:19
S…
Speaker 1 (REC11)
So we,
25:20
S…
Speaker 1 (REC11)
to address this,
25:21
S…
Speaker 1 (REC11)
we have to implement the GPT -55,
25:25
S…
Speaker 1 (REC11)
the continuing improvement role we identified.
25:29
S…
Speaker 1 (REC11)
what our challenges are with the learning terms.
25:33
S…
Speaker 1 (REC11)
So we then just had part of collective action with
25:37
S…
Speaker 1 (REC11)
the assistance from the QAC.
25:40
S…
Speaker 1 (REC11)
Then we took a calendar,
25:42
S…
Speaker 1 (REC11)
a whole year calendar section from 19 December.
25:46
S…
Speaker 1 (REC11)
Then we put in all the PTS that
25:51
S…
Speaker 1 (REC11)
we have for them from PASPA and HLS.
25:53
S…
Speaker 1 (REC11)
And then we...
25:56
S…
Speaker 1 (REC11)
put them on the calendar and then giving them like a
26:00
S…
Speaker 1 (REC11)
few days like about four days to five days for the exact closing
26:04
S…
Speaker 1 (REC11)
date and then we put that date on the calendar so that every
26:09
S…
Speaker 1 (REC11)
month when we do and we do a course and we're taking the dates on the calendar and
26:13
S…
Speaker 1 (REC11)
then instead of taking the exact date that is on
26:17
S…
Speaker 1 (REC11)
the
26:19
S…
Speaker 1 (REC11)
So that really assisted us.
26:21
S…
Speaker 1 (REC11)
And then on top of that university command,
26:23
S…
Speaker 1 (REC11)
we have a active notice spot
26:27
S…
Speaker 1 (REC11)
in the map.
26:28
S…
Speaker 1 (REC11)
So whatever that is true that we know,
26:30
S…
Speaker 1 (REC11)
we put it on the notice spot and then on the specific basis...
26:34
S…
Speaker 1 (REC11)
I will turn with QMD to see why these PQAs
26:39
S…
Speaker 1 (REC11)
are due that are on the calendar,
26:42
S…
Speaker 1 (REC11)
I mean,
26:42
S…
Speaker 1 (REC11)
on the notice board and then post them
26:47
S…
Speaker 1 (REC11)
on the WhatsApp group for technical staff that these PQAs are due this
26:51
S…
Speaker 1 (REC11)
week and then we monitor.
26:55
S…
Speaker 1 (REC11)
I also made it apparent that we are all
26:59
S…
Speaker 1 (REC11)
understanding that those days that we have...
27:03
S…
Speaker 1 (REC11)
come up with as the dates for the PTS,
27:06
S…
Speaker 1 (REC11)
as the actual dates.
27:07
S…
Speaker 1 (REC11)
So, everybody should think that they are just dates,
27:10
S…
Speaker 1 (REC11)
we still have the actual dates.
27:12
S…
Speaker 1 (REC11)
So, if we raise those dates,
27:13
S…
Speaker 1 (REC11)
we actually have a 9 -10.
27:15
S…
Speaker 1 (REC11)
And if we have 9 -10,
27:17
S…
Speaker 1 (REC11)
we will deal with the accordingly.
27:19
S…
Speaker 1 (REC11)
So, that's how we have to do it.
27:21
S…
Speaker 1 (REC11)
And so,
27:23
S…
Speaker 1 (REC11)
from there, we never missed the PTS submission.
27:28
S…
Speaker 1 (REC11)
And then in May,
27:29
S…
Speaker 1 (REC11)
it was a failure.
27:31
S…
Speaker 1 (REC11)
We had,
27:32
S…
Speaker 1 (REC11)
what was this?
27:36
S…
Speaker 1 (REC11)
We had a,
27:38
S…
Speaker 1 (REC11)
it was,
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