[Cerrato, Alejandra]_127-15058312263_20260423173817(8629)
Apr 23, 2026 18:11
· 4:30
· English
· Whisper Turbo
· 3 speakers
این رونوشت در 8 روزها
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0:00
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Speaker 1 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. XPO, this is Melissa. How may I help you? Hey, Melissa. Good afternoon. This is Alejandra with Power Handling. I'm trying to get a hold of Mr. Carlos Ortega, if he's available, please. Yeah, let me get him for you. Thank you. All right. Thank you. Thank you for calling XPO. Phone call.
0:35
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Speaker 1 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of...
1:00
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Speaker 2 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
Hey, good afternoon, Mr. Ortega. This is Alejandra with Power Handling. I'm calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how the machines have been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay. Sure, sure. Okay, thank you very much. All right, do you know overall how many units do you have at your facility? We have four.
1:30
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Speaker 2 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
Perfect, okay. Are any of those currently broken or not working? Yes. How many of them? Two of them. Okay. Just for you to know, sir, at the end of this call, I'm going to be referring you to tech support through email. That way they can reach out and see what the issue is for you to get assisted, okay? Okay. Okay.
1:55
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Speaker 2 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
Perfect. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? I guess five while they're working. Okay. How would you rate the product's durability and build quality also from one to five? I guess a four. How likely are you to purchase from power handling again in the future? Probably not very likely.
2:43
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Speaker 3 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
Could you expand a little bit on what that reason would be? That way I can write it down for feedback. I guess just overall price. We bought them specifically for a major account that we incorporated that's exclusive to our company here. No other carriers in the U.S. moved these shipments, and they all call for one.
3:06
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Speaker 3 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
I don't think we're going to be gaining or expending too much on their business here locally. And we bought these specifically for the account. And as per my boss, he said, you know, if these guys break them, we're not going to replace them. So I hate to say that, but unfortunately, yeah, we're probably not. And already they've broken two of them. Oh, okay. Okay, yeah. I got you. Let's see. All right. How likely are you to recommend this product to a colleague, sir? On a scale from one to five, it would be about a four.
3:39
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Speaker 3 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
Okay. I personally think they're pretty neat. I think they work great. I've heard some on the stories of the ones that did break. I've heard some stuff happen that I guess just hasn't happened to me personally using them here on our dock. I'd recommend them for the price for what you get. I think it's actually not too bad. Okay. Perfect. And how well did the product meet your expectations?
4:08
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Speaker 2 ([Cerrato, Alejandra]_127-15058312263_20260423173817(8629))
Just fine. I guess perfectly, actually, whether we're working yet. Okay. Very good. Thank you so much, then. I'm going to be writing everything down, and I will share this information with my engineers and also with tech support. That way you can be assisted. Okay, sir? Okay. Well, sounds good. All right. Goodbye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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