[Cerrato, Alejandra]_127-17702522728_20260420201406(6791)
Apr 20, 2026 20:21
· 7:07
· English
· Whisper Turbo
· 4 Speakers
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0:00
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Speaker 2 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Hello, this is Alejandra with Power Handling. I'm trying to get a hold of Mr. Chris Schaffer. He's available, please. He is gone for the day. Oh, okay. I can try to reach back tomorrow. Do you know what time is better for me to...
0:45
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Speaker 4 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
Go ahead, sorry. Yeah, he's working an inbound schedule. So he comes in at like 1 in the morning, and he's probably gone about 10. Yeah, so you have to catch him early this week. Okay. You guys work Eastern time, right? Yes.
1:07
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Speaker 3 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
Okay, so the reason why I'm calling is because you guys have been using our equipment for some time now, the electric pilot jacks. They're called FX44. And we're doing a very quick check-in to see how the machines have been performing. So if you know anybody else besides Mr. Schaffer that works directly with the equipment, I can talk to them. That way I don't bother Mr. Schaffer so early. Okay. Hold on one second.
1:36
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Speaker 2 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
Sure, thank you. Thank you for calling XPO. With 40 years of best-in-class service... Hello, this is Alejandra with Power Handling. I was just talking to your operator, and I requested to speak with Mr. Chris Schaffer, but she told me that he works...
2:19
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Speaker 3 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
In the morning. Yeah, yeah. So I was telling her that we're just doing a very quick check-in to see how the electric projects that we provide to you guys have been working. Oh, they're working, yeah. Yeah, they've been working great. We haven't had no issues out of them. Oh, okay, perfect. If you have any knowledge in that, do you think you can answer six questions in 60 seconds for me? Maybe. Ask me. I'll let you know. Okay.
2:51
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Speaker 1 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
So, yes, just going to take one little second. I just have to ask you some questions. All right, how many units do you have in your facility? Do you know? Oh, yeah, I'm not going to know. There is somebody that, hold on, let me put you on a brief hold, because Chris Schaefer, he is the service center manager, but there's somebody else over our equipment, and he probably will have a better answer than me and Chris. Oh, okay. Let me put you on hold and see if I can get a hold of him. Sure, thank you. Hello, this is Adam.
4:16
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Speaker 3 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
Hello, Mr. Adam. This is Alejandra with Power Handling. How are you doing, sir? I'm good. How are you? I'm very good. So I was telling your operator that you guys have been using our equipment for some time now, the electric power jacks. And we're doing a very quick check-in to see how the machines have been performing so far. So I just need to ask you six questions in 60 seconds, if that's okay. Okay. Thank you, Mr. Welch.
4:46
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Speaker 3 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
Let's see. All right. How many units do you have at your facility? Do you know? Three. Are any of those broken or not working? No, they're all working. Perfect. Okay. Overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied? Four. Okay. How would you rate the product's durability and build quality also from one to five?
5:23
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Speaker 2 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
Okay. How likely are you to purchase from Power Handling again in the future? Likely. Okay. How likely are you to recommend this product to a colleague? Likely. Okay. And I just have one last question for you, sir. How well did the product meet your expectations?
5:48
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Speaker 1 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
If you can expand a little bit on how your experience has been using the equipment, anything that you would like to highlight about it or something that you would like to change or improve, any feedback would be appreciated. Yeah, so the plastic controller on the tiller is very weak. It is not made well. It's just held in with two bolts, so when they snap inside, it's unusual.
6:18
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Speaker 1 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
So I've had to replace those a couple of times. That would be something I would recommend them upgrading to maybe metal or something. Okay. Other than that, though, it's been fine. Okay, perfect. Yeah, I really appreciate the feedback and understand where you're coming from. I'll definitely write it down to share it with my engineers. Is there anything that you would like to highlight about the equipment or something that you could pick that a machine does well? No, it's...
6:50
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Speaker 3 ([Cerrato, Alejandra]_127-17702522728_20260420201406(6791))
I mean, it does what it's supposed to do. It's good. Okay, perfect. That was great feedback then. Once again, I appreciate the feedback. It really helps us improve our equipment and service, and I appreciate your time. I hope that you have a blessed day, okay? You too. Thanks. All right. Goodbye.
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