1779726065057
May 25, 2026 16:21
· 3:41
· English
· Whisper Turbo
· 3 Speakers
Henda útgávan er útgivin í dag.
Uppgradering til permanent lagring →
Showing only
0:01
S…
Speaker 1 (1779726065057)
Is there anything that anybody else would like to say as part
0:05
S…
Speaker 1 (1779726065057)
of this conversation before I sort of wrap up?
0:08
S…
Speaker 1 (1779726065057)
Any last thoughts that people have for each other or anything that
0:12
S…
Speaker 1 (1779726065057)
people would like to say?
0:13
S…
Speaker 2 (1779726065057)
I would like to say something.
0:16
S…
Speaker 3 (1779726065057)
Okay.
0:16
S…
Speaker 1 (1779726065057)
Ivy?
0:17
S…
Speaker 3 (1779726065057)
I
0:23
S…
Speaker 2 (1779726065057)
would like to say that I know how challenging the last number
0:27
S…
Speaker 2 (1779726065057)
of months have been for Olivia as well as for you.
0:31
S…
Speaker 2 (1779726065057)
Olivia
0:35
S…
Speaker 2 (1779726065057)
is an honored part.
0:39
S…
Speaker 2 (1779726065057)
of our community.
0:41
S…
Speaker 2 (1779726065057)
From day one she made
0:45
S…
Speaker 2 (1779726065057)
friends and was an active participant
0:49
S…
Speaker 2 (1779726065057)
in all activities and social
0:53
S…
Speaker 2 (1779726065057)
gatherings and I look forward to
0:58
S…
Speaker 2 (1779726065057)
continuing to have her as an active part
1:02
S…
Speaker 3 (1779726065057)
of our community.
1:03
S…
Speaker 2 (1779726065057)
If I could roll back the
1:07
S…
Speaker 2 (1779726065057)
clock I would and undo the pain and suffering
1:12
S…
Speaker 2 (1779726065057)
that I know that you have had.
1:15
S…
Speaker 2 (1779726065057)
I look forward to participating in
1:20
S…
Speaker 2 (1779726065057)
reevaluating the care plan every six months.
1:23
S…
Speaker 2 (1779726065057)
We will do this with being a
1:27
S…
Speaker 2 (1779726065057)
full partner with you to ensure that your mother is
1:31
S…
Speaker 2 (1779726065057)
receiving the best care.
1:32
S…
Speaker 2 (1779726065057)
I really look forward to
1:37
S…
Speaker 2 (1779726065057)
having her come across to the assisted living facility and
1:41
S…
Speaker 2 (1779726065057)
join in.
1:43
S…
Speaker 2 (1779726065057)
as often as she would like.
1:44
S…
Speaker 2 (1779726065057)
I think that it's a positive for her as well as
1:48
S…
Speaker 2 (1779726065057)
the community on both sides.
1:50
S…
Speaker 2 (1779726065057)
And I just want you to know that thank
1:55
S…
Speaker 1 (1779726065057)
you.
1:55
S…
Speaker 2 (1779726065057)
I appreciate you.
1:58
S…
Speaker 2 (1779726065057)
I appreciate your mother.
2:00
S…
Speaker 2 (1779726065057)
And I look forward to us
2:04
S…
Speaker 2 (1779726065057)
coming together and working together to provide
2:08
S…
Speaker 2 (1779726065057)
your mother with the best care possible.
2:13
S…
Speaker 1 (1779726065057)
Ivy's comments represent a post -negotiation partial apology.
2:18
S…
Speaker 1 (1779726065057)
Notice,
2:19
S…
Speaker 1 (1779726065057)
first and foremost,
2:20
S…
Speaker 1 (1779726065057)
how she's presented with the opportunity to address the Garcia family with
2:24
S…
Speaker 1 (1779726065057)
closing comments.
2:25
S…
Speaker 1 (1779726065057)
Ivy can take this moment in a number of different directions.
2:28
S…
Speaker 1 (1779726065057)
She leans into the table,
2:30
S…
Speaker 1 (1779726065057)
her expression earnest,
2:32
S…
Speaker 1 (1779726065057)
her word choice deliberate.
2:33
S…
Speaker 1 (1779726065057)
And what is her message?
2:35
S…
Speaker 1 (1779726065057)
She enjoys having Mrs.
2:37
S…
Speaker 1 (1779726065057)
Garcia at Golden Acres and is looking forward to reintegrating her in life
2:41
S…
Speaker 1 (1779726065057)
at Golden Acres?
2:42
S…
Speaker 1 (1779726065057)
Yet what was notably absent?
2:44
S…
Speaker 1 (1779726065057)
Did anyone hear the words,
2:46
S…
Speaker 1 (1779726065057)
I apologize,
2:47
S…
Speaker 1 (1779726065057)
or I'm sorry?
2:50
S…
Speaker 1 (1779726065057)
Ivy got close when she told the Garcias she would roll back the clock if
2:54
S…
Speaker 1 (1779726065057)
she could just to avoid the pain.
2:55
S…
Speaker 1 (1779726065057)
At best,
2:56
S…
Speaker 1 (1779726065057)
Ivy's comments represented a well -intended partial apology.
3:00
S…
Speaker 1 (1779726065057)
Yet notably absent was a full apology.
3:03
S…
Speaker 1 (1779726065057)
I deliberately chose not to coach Ivy in anticipation of
3:07
S…
Speaker 1 (1779726065057)
this moment because I sensed she was not up to the challenge of making a full apology.
3:12
S…
Speaker 1 (1779726065057)
Might I have done it differently if I could?
3:14
S…
Speaker 1 (1779726065057)
If I could have anticipated her specific message being what it was?
3:17
S…
Speaker 1 (1779726065057)
Perhaps.
3:18
S…
Speaker 1 (1779726065057)
Don't misunderstand.
3:20
S…
Speaker 1 (1779726065057)
The message itself was fine.
3:22
S…
Speaker 1 (1779726065057)
But look at the Garcia's benign response.
3:25
S…
Speaker 1 (1779726065057)
This message barely moved the needle.
3:27
S…
Speaker 1 (1779726065057)
If Ivy was capable of delivering a different message,
3:31
S…
Speaker 1 (1779726065057)
meaning a more sincere and complete apology,
3:34
S…
Speaker 1 (1779726065057)
she would have struck an entirely different chord.
This transcript was generated by AI (automatic speech recognition). May contain errors - check against the original audio for critical use. Politikkur
Samandráttur
Click Summarize to generate an AI summary of this transcript.
Summating...
Spørg AI um hetta transkriptión
Tað er ein spurningur um, hvussu nógvar ferðir ein kann skriva og lesa.