1779726065057

May 25, 2026 16:21 · 3:41 · English · Whisper Turbo · 3 Àwọn Àkọ́lé

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S… Speaker 1 (1779726065057)

Is there anything that anybody else would like to say as part

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S… Speaker 1 (1779726065057)

of this conversation before I sort of wrap up?

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S… Speaker 1 (1779726065057)

Any last thoughts that people have for each other or anything that

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S… Speaker 1 (1779726065057)

people would like to say?

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S… Speaker 2 (1779726065057)

I would like to say something.

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S… Speaker 3 (1779726065057)

Okay.

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S… Speaker 1 (1779726065057)

Ivy?

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S… Speaker 3 (1779726065057)

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S… Speaker 2 (1779726065057)

would like to say that I know how challenging the last number

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S… Speaker 2 (1779726065057)

of months have been for Olivia as well as for you.

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S… Speaker 2 (1779726065057)

Olivia

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S… Speaker 2 (1779726065057)

is an honored part.

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S… Speaker 2 (1779726065057)

of our community.

0:41

S… Speaker 2 (1779726065057)

From day one she made

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S… Speaker 2 (1779726065057)

friends and was an active participant

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S… Speaker 2 (1779726065057)

in all activities and social

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S… Speaker 2 (1779726065057)

gatherings and I look forward to

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S… Speaker 2 (1779726065057)

continuing to have her as an active part

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S… Speaker 3 (1779726065057)

of our community.

1:03

S… Speaker 2 (1779726065057)

If I could roll back the

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S… Speaker 2 (1779726065057)

clock I would and undo the pain and suffering

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S… Speaker 2 (1779726065057)

that I know that you have had.

1:15

S… Speaker 2 (1779726065057)

I look forward to participating in

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S… Speaker 2 (1779726065057)

reevaluating the care plan every six months.

1:23

S… Speaker 2 (1779726065057)

We will do this with being a

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S… Speaker 2 (1779726065057)

full partner with you to ensure that your mother is

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S… Speaker 2 (1779726065057)

receiving the best care.

1:32

S… Speaker 2 (1779726065057)

I really look forward to

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S… Speaker 2 (1779726065057)

having her come across to the assisted living facility and

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S… Speaker 2 (1779726065057)

join in.

1:43

S… Speaker 2 (1779726065057)

as often as she would like.

1:44

S… Speaker 2 (1779726065057)

I think that it's a positive for her as well as

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S… Speaker 2 (1779726065057)

the community on both sides.

1:50

S… Speaker 2 (1779726065057)

And I just want you to know that thank

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S… Speaker 1 (1779726065057)

you.

1:55

S… Speaker 2 (1779726065057)

I appreciate you.

1:58

S… Speaker 2 (1779726065057)

I appreciate your mother.

2:00

S… Speaker 2 (1779726065057)

And I look forward to us

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S… Speaker 2 (1779726065057)

coming together and working together to provide

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S… Speaker 2 (1779726065057)

your mother with the best care possible.

2:13

S… Speaker 1 (1779726065057)

Ivy's comments represent a post -negotiation partial apology.

2:18

S… Speaker 1 (1779726065057)

Notice,

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S… Speaker 1 (1779726065057)

first and foremost,

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S… Speaker 1 (1779726065057)

how she's presented with the opportunity to address the Garcia family with

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S… Speaker 1 (1779726065057)

closing comments.

2:25

S… Speaker 1 (1779726065057)

Ivy can take this moment in a number of different directions.

2:28

S… Speaker 1 (1779726065057)

She leans into the table,

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S… Speaker 1 (1779726065057)

her expression earnest,

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S… Speaker 1 (1779726065057)

her word choice deliberate.

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S… Speaker 1 (1779726065057)

And what is her message?

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S… Speaker 1 (1779726065057)

She enjoys having Mrs.

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S… Speaker 1 (1779726065057)

Garcia at Golden Acres and is looking forward to reintegrating her in life

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S… Speaker 1 (1779726065057)

at Golden Acres?

2:42

S… Speaker 1 (1779726065057)

Yet what was notably absent?

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S… Speaker 1 (1779726065057)

Did anyone hear the words,

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S… Speaker 1 (1779726065057)

I apologize,

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S… Speaker 1 (1779726065057)

or I'm sorry?

2:50

S… Speaker 1 (1779726065057)

Ivy got close when she told the Garcias she would roll back the clock if

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S… Speaker 1 (1779726065057)

she could just to avoid the pain.

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S… Speaker 1 (1779726065057)

At best,

2:56

S… Speaker 1 (1779726065057)

Ivy's comments represented a well -intended partial apology.

3:00

S… Speaker 1 (1779726065057)

Yet notably absent was a full apology.

3:03

S… Speaker 1 (1779726065057)

I deliberately chose not to coach Ivy in anticipation of

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S… Speaker 1 (1779726065057)

this moment because I sensed she was not up to the challenge of making a full apology.

3:12

S… Speaker 1 (1779726065057)

Might I have done it differently if I could?

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S… Speaker 1 (1779726065057)

If I could have anticipated her specific message being what it was?

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S… Speaker 1 (1779726065057)

Perhaps.

3:18

S… Speaker 1 (1779726065057)

Don't misunderstand.

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S… Speaker 1 (1779726065057)

The message itself was fine.

3:22

S… Speaker 1 (1779726065057)

But look at the Garcia's benign response.

3:25

S… Speaker 1 (1779726065057)

This message barely moved the needle.

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S… Speaker 1 (1779726065057)

If Ivy was capable of delivering a different message,

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S… Speaker 1 (1779726065057)

meaning a more sincere and complete apology,

3:34

S… Speaker 1 (1779726065057)

she would have struck an entirely different chord.

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