MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh

Apr 08, 2026 07:28 · 7:57 · English · Whisper Turbo · 2 Høyttalere

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Welcome to the session on Behavioural Impact of Information Systems.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Objective. In this session, we will understand about the Behavioural Impact of Information Systems.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Introduction. Behavioural impact influence employee behaviour and attitudes.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Impact. User adoption and system usage. Affect job satisfaction and engagement.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Increase or decrease stress levels. Necessitate ongoing training and development.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Transform overall work environment and culture.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Example. An organisation implements a new information system to streamline operations.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

This change influences employee behaviour by encouraging the adoption of new technologies

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

and impacting their job satisfaction and engagement.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

For instance, employees who initially resisted the change eventually adapted and appreciated

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

the efficiency the new system brought to their daily task.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

User adoption. User adoption encourage acceptance of new systems, overcome resistance to change,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

provide user-friendly interfaces, ensure continuous user support, implement effective change management,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

measure user adoption rates, and feedback.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Example. A company rolling out a new CRM system faced initial resistance from its sales team.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

By providing comprehensive training sessions and demonstrating the benefits of the new system,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

such as easier customer data management and better sales tracking,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

the company encouraged acceptance and increased user adoption rates.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Example. In a financial services firm, automating routine tasks such as data entry allowed employees to

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

focus on more strategic activities, such as analysing market trends and developing client strategies.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

This shift not only improved job efficiency, but also enhanced job satisfaction by reducing monotonous work.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Employee engagement. Employee engagement promote collaborative and communication,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

encourage participation in decision-making, support team-building activities,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

foster a culture of continuous improvement, foster a culture of continuous improvement,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

recognize and reward employee contributions, enhance work-life balance.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Example. A tech company introduced collaborative tools like Slack and Trello to faster communication

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

and teamwork among employees. This motivate encouraged participation in decision-making process,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

supported team-building activities, and ultimately enhanced overall employee engagement.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Stress levels. Stress levels reduce stress through automation, provide tools for better workload management,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

enable flexible work arrangements, offer training and support resources, monitor and address employee stress,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

promote a healthy work environment. Example. A healthcare organization implemented an electronic health record,

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EHR system to streamline patient data management. This reduced the administrative burden on healthcare providers,

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lowering stress levels and allowing them to focus more on patient care. Additionally, the system provided tools for better workload management,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

and flexible work arrangements. Training and development. Training and development provide continuous learning opportunities,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

support skill development and career growth, implement comprehensive training programs,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

encourage self-paced and e-learning options, facilitate knowledge sharing and mentorship,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

measure training effectiveness and impact. Example. A multinational corporation invested in an ongoing training program to support the implementation of new enterprise resource planning ERP system.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Employees Bar offers self-paced e-learning options and mentorship opportunities to develop new skills,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

resulting in improved career growth and job satisfaction. Work environment. Work environment create a collaborative work culture,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

promotes transparency and open communication, support remote and hybrid work models,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

exchange physical and digital work spaces, exchange physical and digital work spaces, encourage innovation and creativity,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

ensure alignment with organizational values. Example. The company embraced a hybrid work model supported by digital collaboration tools,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

promoting a more flexible and inclusive work environment. This change enhanced physical and digital work spaces,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

increased innovation, increased innovation and ensured alignment with organizational values.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Innovation and change management. Innovation and change management.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Innovation and change management improve internal communication channels. Engaged real-time collaboration tool supports cross-functional team interactions,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

enhance information sharing and transparency, foster a culture of open dialogue, utilize social media and collaboration platforms. Example.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

An automotive company introduced a new information system to manage its supply chain more effectively.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

By enhancing internal communication channel and supporting cross-functional team interactions,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

the company fostered a culture of open dialogue and innovation. This facilitated smoother change management

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

and adaptation to new technologies. Challenges and considerations. Address resistance to technology,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

balance automation with human touch, balance automation with human touch, ensure data privacy and security, manage implementation

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

and training costs, navigate organizational culture shift, measure behavioral impact on performance.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Example. A retail company faced challenges when implementing a new point-of-sale POS system due to employee resistance

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

and concerns and concerns about data privacy. By addressing these issues through effective change management, balancing automation with human interaction and ensuring robust data security measures,

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

the company successfully navigated the organizational cultural shift. Now, let us break for questions.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

What is the key factor in user adoption of new systems?

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Option A. Resistance. Option B. Efficiency. Option C. Support. Option D. Cost.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

The correct answer is Option C. Support.

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S… Speaker 1 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Summary. In this session, we have understood about the behavioral impact of information systems.

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S… Speaker 2 (MBA_IM_unit 2_week 4_seq4_Behavioural impact_Mahesh)

Happy learning. Thank you.

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