[Cerrato, Alejandra]_127-17804747036_20260417185503(6155)
Apr 17, 2026 19:01
· 5:42
· English
· Whisper Turbo
· 3 Mga Speaker
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0:00
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Speaker 3 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Hey, good afternoon. This is Alejandra with Power Handling.
0:25
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Speaker 2 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Ma'am, I'm calling this facility because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how the machines have been performing. I just want to know who is the person that is in charge or works directly with the equipment. That way they can give me some information about that. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence.
0:57
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Speaker 3 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind. Please hold while I try to connect you. XPO, wrong speed.
1:27
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Speaker 2 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Hey, good afternoon, Mr. Ron. This is Alejandra with Power Handling. I'm calling because your facility has been using our electric power jacks for some time now. They're called FX44. Yeah, and we're doing a very quick check-in to see how the machines have been performing. So I just need to ask you six questions in 60 seconds, if that's okay. Sure. Okay, thank you. May I please know what's your last name, Mr. Ron? Ben B. Okay.
1:59
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Speaker 1 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Thank you. All right, how many units do you have overall at your facility? We have three here. Perfect, okay. Are any of those broken or not working? Sorry, you cut out there. I'm sorry, are any of those currently broken or not working? No, they're currently all working now. Okay, very good. We've had issues with, so the first one we had issues, I think there was like a loose wire or something. The second one we had.
2:34
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Speaker 1 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
There was an issue with the throttle. Either it didn't come with the screws mounted in the top or they had backed out and the mounts that the screws went into broke off. So it caused the handle to be loose and the rattled around and it broke a few wires and we had to order a new one actually. Oh really? Okay.
3:04
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Speaker 2 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
So you've been assisted by tech support already? We were dealing with Rand. I think his name's Rand Wilson. Yes, Mr. Rand, yes. Yeah. Okay, perfect. I'm glad that you've been assisted then. Thank you for letting me know, and I'm going to write everything that you just told me down, okay? Okay. Okay, sir. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied?
3:33
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Speaker 1 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Besides the problem with the throttle, I believe our drivers have been satisfied with them. They use them every day. So I'd say a three. Okay, good. How would you rate the product's durability and build quality also from one to five? Just explain on the second one we got, there was an issue with the quality of the throttle, right? So I'd say as well. Okay.
4:07
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Speaker 1 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Would you say four or three? Three. How likely are you to purchase from power handling again in the future? Purchasing isn't up to me. I believe we have enough here, but I believe they would purchase from power handling again. Okay, sounds good. How likely are you to recommend this product to a colleague? Yeah, I would definitely recommend it. Thank you very much.
4:44
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Speaker 1 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Okay, I just have one last question, sir. How well did the product meet your expectations? Is that a one to five question? Yeah, and also you can expand a little bit on any feedback that you would like to provide. Well, I don't use them personally, so I don't know. I can't expect that. I'd say three as well. Like I say, the drivers seem happy with them. Okay.
5:19
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Speaker 2 ([Cerrato, Alejandra]_127-17804747036_20260417185503(6155))
Okay, perfect. I really appreciate the transparent feedback and all the details that you provided me, sir. It really helps us improve our equipment and service. I'm going to be sharing it with my engineers. And don't hesitate to reach out to Rand if you need further assistance in the future, okay? Okay, sounds good. Thank you so much. Okay, sir. Thank you. Have a blessed day. Goodbye.
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