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May 12, 2026 12:21 · 30:57 · English · Whisper Turbo · 5 ໄມໂຄຣໂຟນ
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0:01
S… Speaker 3 (REC5)
I don't know if I've answered,
0:02
S… Speaker 3 (REC5)
but I'll check the section that you're talking about.
0:05
S… Speaker 5 (REC5)
Okay.
0:05
S… Speaker 5 (REC5)
So long if they have something from the doctor,
0:09
S… Speaker 5 (REC5)
then it can be acceptable that they may expect from something or
0:13
S… Speaker 5 (REC5)
whatever that could be indicated on the data.
0:16
S… Speaker 3 (REC5)
Anything that is indicated on a
0:20
S… Speaker 3 (REC5)
doctor's note,
0:21
S… Speaker 3 (REC5)
please refer to me so that I can talk with sister Helga,
0:24
S… Speaker 3 (REC5)
I can also lay us with Sam Lam as well.
0:27
S… Speaker 3 (REC5)
So that they know we are looking at them,
0:30
S… Speaker 3 (REC5)
we are watching them.
0:31
S… Speaker 1 (REC5)
Thank you.
1:07
S… Speaker 4 (REC5)
For staff that want to be promoted,
1:10
S… Speaker 4 (REC5)
are there any internal processes that they can follow?
1:15
S… Speaker 4 (REC5)
For instance,
1:18
S… Speaker 4 (REC5)
if the one is an LTE,
1:20
S… Speaker 4 (REC5)
one technician wants to move to an LTE,
1:23
S… Speaker 4 (REC5)
two. Are there internal processes that they can follow?
1:27
S… Speaker 3 (REC5)
I'm not sure about that.
1:30
S… Speaker 3 (REC5)
I'll have to...
1:35
S… Speaker 3 (REC5)
But with your experienced colleagues,
1:37
S… Speaker 3 (REC5)
maybe you can assist.
1:38
S… Speaker 1 (REC5)
No, it's not.
1:39
S… Speaker 5 (REC5)
Look at the police and apply.
1:43
S… Speaker 1 (REC5)
Or they
1:53
S… Speaker 3 (REC5)
can score for us at least in their own research.
2:34
S… Speaker 1 (REC5)
These are
2:40
S… Speaker 2 (REC5)
the items that we will be discussing.
2:43
S… Speaker 2 (REC5)
So
2:52
S… Speaker 2 (REC5)
this
2:57
S… Speaker 2 (REC5)
is just a summary.
3:00
S… Speaker 2 (REC5)
The overall EQA performance for the business unit,
3:04
S… Speaker 2 (REC5)
NHLS 93%,
3:07
S… Speaker 2 (REC5)
non -NHLS 92%.
3:09
S… Speaker 2 (REC5)
Saners audit schedules for all accredited labs and then we
3:13
S… Speaker 2 (REC5)
have four labs that achieved initial Saners in
3:18
S… Speaker 2 (REC5)
the previous financial year and then audits
3:22
S… Speaker 1 (REC5)
also were scheduled
3:27
S… Speaker 2 (REC5)
in the labs.
3:29
S… Speaker 2 (REC5)
And then we also had quality compliance for seven labs that were scheduled
3:34
S… Speaker 2 (REC5)
and three labs prepared for all.
3:37
S… Speaker 1 (REC5)
So
3:41
S… Speaker 2 (REC5)
here is the EQA performance for NHLS.
3:45
S… Speaker 2 (REC5)
As you can see,
3:48
S… Speaker 2 (REC5)
not all the labs achieved overall performance.
3:52
S… Speaker 2 (REC5)
We have two labs
4:00
S… Speaker 2 (REC5)
that did not make to 90.
4:06
S… Speaker 2 (REC5)
We've got the overall of 89 and 88.
4:10
S… Speaker 2 (REC5)
So I will discuss this in the next slide.
4:14
S… Speaker 1 (REC5)
What is the expectation of this?
4:17
S… Speaker 2 (REC5)
That's 95%.
4:19
S… Speaker 1 (REC5)
Yes,
4:20
S… Speaker 2 (REC5)
that's why
4:25
S… Speaker 2 (REC5)
I'm saying I will discuss it in the next slide.
4:27
S… Speaker 2 (REC5)
We have four labs that
4:31
S… Speaker 2 (REC5)
achieve 95 % and above.
4:34
S… Speaker 2 (REC5)
That is only 33 % for NHLS.
4:37
S… Speaker 2 (REC5)
and then 10 labs achieved 90 % and about 30 %
4:42
S… Speaker 2 (REC5)
so these are the labs,
4:45
S… Speaker 2 (REC5)
the two labs,
4:45
S… Speaker 2 (REC5)
these are the labs that did not
4:49
S… Speaker 2 (REC5)
achieve the 90 % overall EQA performance unsatisfactory
4:54
S… Speaker 2 (REC5)
because of poor performing analyses and no returns in
4:59
S… Speaker 1 (REC5)
December
5:01
S… Speaker 1 (REC5)
The RPR also was discontinued for
5:06
S… Speaker 1 (REC5)
it was not evaluated because the rotator is non -functional.
5:10
S… Speaker 1 (REC5)
And then Ghelexbank overall EQA poor performance
5:14
S… Speaker 1 (REC5)
was due to poor performing analyses and a no
5:18
S… Speaker 1 (REC5)
return in July.
5:19
S… Speaker 1 (REC5)
Morphology poor performance contributed
5:23
S… Speaker 1 (REC5)
to a decline in overall EQA performance for
5:27
S… Speaker 1 (REC5)
most labs.
5:59
S… Speaker 1 (REC5)
I think here it's only four labs that achieved 95 %
6:03
S… Speaker 3 (REC5)
in the world.
6:14
S… Speaker 2 (REC5)
Only a few achieved above 25%.
6:17
S… Speaker 2 (REC5)
That is why I wanted to say your observation,
6:20
S… Speaker 2 (REC5)
don't necessarily have to be specific
6:25
S… Speaker 3 (REC5)
to work together.
6:26
S… Speaker 2 (REC5)
That the common problem,
6:29
S… Speaker 2 (REC5)
the common challenge that students need to be addressed.
6:32
S… Speaker 2 (REC5)
And so that we do things that make
6:37
S… Speaker 3 (REC5)
sense
6:42
S… Speaker 2 (REC5)
to normal.
6:42
S… Speaker 3 (REC5)
But
6:47
S… Speaker 2 (REC5)
what was the problem?
7:00
S… Speaker 1 (REC5)
I think more than three months or five months.
7:03
S… Speaker 1 (REC5)
And then another thing with these labs is about,
7:07
S… Speaker 1 (REC5)
I think,
7:08
S… Speaker 1 (REC5)
the analytes like your ESR.
7:10
S… Speaker 1 (REC5)
If your ESR possesses one analyte,
7:12
S… Speaker 1 (REC5)
if it's greater than three estimates,
7:15
S… Speaker 1 (REC5)
it doesn't.
7:15
S… Speaker 1 (REC5)
And then for all these labs,
7:18
S… Speaker 1 (REC5)
the full performance is,
7:20
S… Speaker 1 (REC5)
and also
7:28
S… Speaker 1 (REC5)
the other thing is the non -retains in the labs.
7:30
S… Speaker 3 (REC5)
The
7:35
S… Speaker 1 (REC5)
non -retain again is your sleep.
7:42
S… Speaker 2 (REC5)
Yeah, but you can look at Tepong.
7:45
S… Speaker 3 (REC5)
I think Tepong
7:49
S… Speaker 2 (REC5)
is about the best.
7:50
S… Speaker 2 (REC5)
Then the question would be how
7:55
S… Speaker 2 (REC5)
they might need to achieve success.
7:57
S… Speaker 3 (REC5)
You know,
7:59
S… Speaker 1 (REC5)
another thing that I think contributes to this is Tepong has got
8:03
S… Speaker 1 (REC5)
a big scope.
8:04
S… Speaker 1 (REC5)
So if you have 500,
8:08
S… Speaker 1 (REC5)
they will cover for the ones that were less.
8:11
S… Speaker 2 (REC5)
But then one will see,
8:15
S… Speaker 2 (REC5)
but look at the scale.
8:23
S… Speaker 1 (REC5)
No, I'm saying even if they have,
8:27
S… Speaker 1 (REC5)
you see like you have your
8:34
S… Speaker 1 (REC5)
95 because I mean for different months it's
8:39
S… Speaker 1 (REC5)
above 90 because of that school and the small labs you find
8:43
S… Speaker 1 (REC5)
they've got only for a particular month they're only submitted 30
8:47
S… Speaker 1 (REC5)
and then out of that 31 is a zero.
8:58
S… Speaker 1 (REC5)
and then another thing,
9:00
S… Speaker 1 (REC5)
there was a month where most of the labs did not perform
9:04
S… Speaker 1 (REC5)
for the RPR.
9:28
S… Speaker 1 (REC5)
You need to communicate with the PT scheme,
9:30
S… Speaker 1 (REC5)
but if you enroll,
9:32
S… Speaker 1 (REC5)
they will just indicate,
9:34
S… Speaker 1 (REC5)
let's say for example,
9:36
S… Speaker 3 (REC5)
how to stop.
9:37
S… Speaker 1 (REC5)
That's not going to be a knowledge and it's going to be to
9:42
S… Speaker 1 (REC5)
say, not an agent or something.
9:43
S… Speaker 1 (REC5)
But with the records,
9:47
S… Speaker 1 (REC5)
even if you have reasons to say,
9:49
S… Speaker 1 (REC5)
I do not speak,
9:50
S… Speaker 3 (REC5)
that's a knowledge.
9:53
S… Speaker 2 (REC5)
Okay, now we're finished with Vika,
9:56
S… Speaker 2 (REC5)
but it is an info,
9:57
S… Speaker 3 (REC5)
and it's fine.
9:58
S… Speaker 2 (REC5)
See you soon.
10:11
S… Speaker 1 (REC5)
We did look at the problem was
10:15
S… Speaker 1 (REC5)
the FEC.
10:16
S… Speaker 1 (REC5)
We looked into the problem
10:21
S… Speaker 1 (REC5)
because this was done before.
10:24
S… Speaker 1 (REC5)
I don't know what happened to the lab.
10:26
S… Speaker 1 (REC5)
They went back to their own whatever way of
10:30
S… Speaker 1 (REC5)
doing things,
10:31
S… Speaker 1 (REC5)
but it was addressed.
10:33
S… Speaker 1 (REC5)
before we just completed and then we went back again.
10:36
S… Speaker 1 (REC5)
They did not achieve,
10:38
S… Speaker 1 (REC5)
but now it has improved.
10:40
S… Speaker 1 (REC5)
Well,
10:45
S… Speaker 1 (REC5)
yeah, it's oversight.
10:47
S… Speaker 1 (REC5)
It's just as she said.
10:49
S… Speaker 1 (REC5)
The matter was there in the hematology department.
10:52
S… Speaker 1 (REC5)
It was corrected.
10:54
S… Speaker 1 (REC5)
And somehow,
10:56
S… Speaker 1 (REC5)
I think the first
11:01
S… Speaker 1 (REC5)
person to do it wrong and then everybody else followed.
11:04
S… Speaker 1 (REC5)
the wrong way of doing things and it affected the hematology
11:09
S… Speaker 1 (REC5)
performance.
11:10
S… Speaker 1 (REC5)
That was in the second quarter.
11:12
S… Speaker 1 (REC5)
The first quarter it was performance on the
11:16
S… Speaker 1 (REC5)
chemistry instrument where we were struggling to procure
11:21
S… Speaker 1 (REC5)
the dry tip.
11:22
S… Speaker 1 (REC5)
It also cared for three months.
11:25
S… Speaker 1 (REC5)
We had issues with the supplier procurement
11:30
S… Speaker 1 (REC5)
and whatever so it went on for three months.
11:34
S… Speaker 1 (REC5)
For those months, chemistry did not perform.
11:42
S… Speaker 1 (REC5)
I think even if we do,
11:44
S… Speaker 1 (REC5)
one of the mistakes we did say,
11:46
S… Speaker 1 (REC5)
even if we did engage the supplier and they would
11:50
S… Speaker 1 (REC5)
take longer to troubleshoot this over the phone and
11:55
S… Speaker 1 (REC5)
time would lapse,
11:56
S… Speaker 1 (REC5)
I think maybe we would have to find a way to ensure that
12:00
S… Speaker 1 (REC5)
when we communicate it becomes a prompt,
12:02
S… Speaker 1 (REC5)
corrective action that is put in place.
12:05
S… Speaker 1 (REC5)
And to work hematology,
12:08
S… Speaker 1 (REC5)
then there's no way we're going to repeat.
12:10
S… Speaker 1 (REC5)
that is safe.
12:12
S… Speaker 1 (REC5)
Can I
12:16
S… Speaker 1 (REC5)
just add on what that teacher said?
12:18
S… Speaker 1 (REC5)
I also advise labs not to set dual issues where
12:22
S… Speaker 1 (REC5)
they cannot access with the supplier.
12:24
S… Speaker 1 (REC5)
They need to communicate with them.
12:26
S… Speaker 1 (REC5)
Like if the teacher is not a problem,
12:29
S… Speaker 1 (REC5)
check with your peers.
12:30
S… Speaker 1 (REC5)
You can have the same problem.
12:41
S… Speaker 1 (REC5)
So our main performance was
12:45
S… Speaker 1 (REC5)
morphology and chemistry.
12:46
S… Speaker 1 (REC5)
And we had noted later that the water that
12:50
S… Speaker 1 (REC5)
we were utilizing to constitute the chemistry was probably
12:55
S… Speaker 1 (REC5)
contributing to the poor performance.
12:59
S… Speaker 1 (REC5)
Another one is we then bought water.
13:03
S… Speaker 1 (REC5)
We are buying water now.
13:05
S… Speaker 1 (REC5)
And then another one...
13:15
S… Speaker 1 (REC5)
So,
13:16
S… Speaker 1 (REC5)
to me speak that every Monday
13:20
S… Speaker 1 (REC5)
there is a person that checks whether all the employees are
13:24
S… Speaker 1 (REC5)
submitted.
13:24
S… Speaker 1 (REC5)
So,
13:26
S… Speaker 1 (REC5)
and then another one in chemistry was
13:31
S… Speaker 1 (REC5)
we recently added expanded
13:36
S… Speaker 1 (REC5)
school.
13:36
S… Speaker 1 (REC5)
So, there was also a...
13:39
S… Speaker 1 (REC5)
a price change without us being informed about this at
13:43
S… Speaker 1 (REC5)
the time.
13:44
S… Speaker 1 (REC5)
So,
13:45
S… Speaker 1 (REC5)
I was interested in getting the judgment regarding
13:49
S… Speaker 1 (REC5)
that, to say if there's any price change,
13:52
S… Speaker 1 (REC5)
particularly with iron.
13:55
S… Speaker 1 (REC5)
and they will just change without multiplying us.
13:59
S… Speaker 1 (REC5)
We wait for the stop and then we do follow -ups only then later
14:03
S… Speaker 1 (REC5)
that we have that they change.
14:05
S… Speaker 1 (REC5)
So it also affected our industry and
14:09
S… Speaker 1 (REC5)
performance.
14:10
S… Speaker 1 (REC5)
So now we give them a list.
14:14
S… Speaker 1 (REC5)
When we see
14:18
S… Speaker 1 (REC5)
that the queue has been created and it has gone to them,
14:21
S… Speaker 1 (REC5)
we then do a follow -up.
14:34
S… Speaker 1 (REC5)
Okay,
14:34
S… Speaker 1 (REC5)
for NHLS,
14:35
S… Speaker 1 (REC5)
these are the labs with no retains.
14:38
S… Speaker 1 (REC5)
These are addressed
14:45
S… Speaker 1 (REC5)
with some of the labs where mitigation
14:50
S… Speaker 1 (REC5)
or action was taken.
14:53
S… Speaker 1 (REC5)
So a lab like Poch,
14:55
S… Speaker 1 (REC5)
they only had content at the beginning of the financial.
15:00
S… Speaker 1 (REC5)
because there was
15:05
S… Speaker 1 (REC5)
an action that was put in place and corrected.
15:07
S… Speaker 1 (REC5)
They never had an only time.
15:09
S… Speaker 1 (REC5)
No,
15:11
S… Speaker 1 (REC5)
let's tell guys,
15:12
S… Speaker 1 (REC5)
please.
15:13
S… Speaker 1 (REC5)
It must be zero day.
15:14
S… Speaker 1 (REC5)
None of the labs must be zero.
15:18
S… Speaker 1 (REC5)
None of the labs must be attended.
15:19
S… Speaker 1 (REC5)
Okay,
15:23
S… Speaker 1 (REC5)
this is PQA performance non -NHLS.
15:26
S… Speaker 1 (REC5)
We still have labs.
15:29
S… Speaker 1 (REC5)
In fact,
15:30
S… Speaker 1 (REC5)
in the...
15:33
S… Speaker 1 (REC5)
Non -NHLS,
15:34
S… Speaker 1 (REC5)
only two labs got 95
15:39
S… Speaker 1 (REC5)
% and above.
15:40
S… Speaker 1 (REC5)
That is Moses Guadani and Rassemble.
15:42
S… Speaker 1 (REC5)
Most of the
15:46
S… Speaker 1 (REC5)
labs did not achieve.
15:50
S… Speaker 1 (REC5)
We
15:56
S… Speaker 1 (REC5)
had two labs achieved 95%,
15:58
S… Speaker 1 (REC5)
that is only 16%.
15:59
S… Speaker 1 (REC5)
And then 11 labs achieved 90 % and above,
16:03
S… Speaker 1 (REC5)
that is 92%.
16:04
S… Speaker 1 (REC5)
We still had no returns in different labs.
16:10
S… Speaker 1 (REC5)
That is Joe Morolo,
16:11
S… Speaker 1 (REC5)
Reds,
16:12
S… Speaker 1 (REC5)
Jalex Band,
16:13
S… Speaker 1 (REC5)
Maffigan and Levuruzzi.
16:14
S… Speaker 1 (REC5)
So with Levuruzzi,
16:19
S… Speaker 1 (REC5)
the no -returns,
16:20
S… Speaker 1 (REC5)
what we picked up with the acting manager is
16:25
S… Speaker 1 (REC5)
they have a lot of party schemes.
16:26
S… Speaker 1 (REC5)
The ones I've never heard of.
16:31
S… Speaker 1 (REC5)
Yes,
16:33
S… Speaker 1 (REC5)
so what the manager said,
16:35
S… Speaker 1 (REC5)
she's going to...
16:37
S… Speaker 1 (REC5)
look into all these things and see how she can reduce the number
16:41
S… Speaker 1 (REC5)
of 50 skins.
16:42
S… Speaker 1 (REC5)
Because I think it's one of the reasons why they were forgetting to
16:46
S… Speaker 1 (REC5)
submit.
16:47
S… Speaker 1 (REC5)
Because it's a lot.
16:48
S… Speaker 1 (REC5)
I don't know why they let it be.
16:50
S… Speaker 1 (REC5)
And
16:56
S… Speaker 1 (REC5)
then SANA's assessment.
16:57
S… Speaker 1 (REC5)
All the labs were assessed.
17:06
S… Speaker 1 (REC5)
The picture I'm seeing here is not impressive and
17:11
S… Speaker 1 (REC5)
one of the country is exactly those non
17:16
S… Speaker 1 (REC5)
-tests in some places.
17:17
S… Speaker 1 (REC5)
And this picture is the
17:22
S… Speaker 1 (REC5)
next test on the outcomes.
17:29
S… Speaker 1 (REC5)
So I don't know
17:51
S… Speaker 1 (REC5)
I don't know what you can do
17:55
S… Speaker 1 (REC5)
to enjoy your future.
17:59
S… Speaker 1 (REC5)
In some instances you find that somebody says,
18:02
S… Speaker 1 (REC5)
no, there was no danger.
18:03
S… Speaker 1 (REC5)
The question would be,
18:04
S… Speaker 1 (REC5)
why do you wait until the last minute?
18:07
S… Speaker 1 (REC5)
I don't know,
18:09
S… Speaker 1 (REC5)
sometimes,
18:12
S… Speaker 1 (REC5)
I think some of these things,
18:13
S… Speaker 1 (REC5)
I think these chemists,
18:15
S… Speaker 1 (REC5)
they say that where they give you 12 samples,
18:17
S… Speaker 1 (REC5)
is it?
18:18
S… Speaker 1 (REC5)
Yeah,
18:19
S… Speaker 1 (REC5)
they give you 12 samples.
18:24
S… Speaker 1 (REC5)
You must be vigilant to say,
18:26
S… Speaker 1 (REC5)
no man, I'm no man.
18:27
S… Speaker 1 (REC5)
And chances are about to delay success even
18:32
S… Speaker 1 (REC5)
in my orders.
18:33
S… Speaker 1 (REC5)
And while I'm still healthy,
18:36
S… Speaker 1 (REC5)
I'm not really just leaving for my injury.
18:40
S… Speaker 1 (REC5)
That's where you avoid,
18:41
S… Speaker 1 (REC5)
you avoid your amount of tests.
18:44
S… Speaker 1 (REC5)
So there's no excuse or something.
18:51
S… Speaker 1 (REC5)
In some of the labs that had no retains before,
18:54
S… Speaker 1 (REC5)
we implemented monitoring systems in the lab.
18:59
S… Speaker 1 (REC5)
That is,
18:59
S… Speaker 1 (REC5)
when you look at the schedule,
19:02
S… Speaker 1 (REC5)
your EQA schedule,
19:04
S… Speaker 1 (REC5)
you put your days before,
19:06
S… Speaker 1 (REC5)
like maybe five days before submission,
19:09
S… Speaker 1 (REC5)
and then before the five days,
19:11
S… Speaker 1 (REC5)
then somebody else will have to go and check.
19:13
S… Speaker 1 (REC5)
Because most of the labs are checking after the closing day.
19:17
S… Speaker 1 (REC5)
It's not helpful.
19:18
S… Speaker 1 (REC5)
But if you do your checks before the closing day,
19:21
S… Speaker 1 (REC5)
then you can avoid no checks.
19:24
S… Speaker 1 (REC5)
So it's working in some of the labs that are implementing.
19:29
S… Speaker 1 (REC5)
It's four years now.
19:30
S… Speaker 1 (REC5)
Can you tell me about that?
19:31
S… Speaker 1 (REC5)
No,
19:32
S… Speaker 1 (REC5)
it's not.
19:34
S… Speaker 1 (REC5)
You know,
19:34
S… Speaker 1 (REC5)
like I'm saying,
19:35
S… Speaker 1 (REC5)
there are labs that we implemented.
19:37
S… Speaker 1 (REC5)
But some implemented,
19:39
S… Speaker 1 (REC5)
but they are not monitoring.
19:41
S… Speaker 1 (REC5)
They're not monitoring what they implemented.
19:43
S… Speaker 1 (REC5)
That's why it's coming up.
19:45
S… Speaker 1 (REC5)
Please,
19:49
S… Speaker 1 (REC5)
please,
19:51
S… Speaker 1 (REC5)
do not make my lab difficult.
19:55
S… Speaker 1 (REC5)
Because I would be forced to take that instruction.
20:01
S… Speaker 2 (REC5)
and I don't want to find myself in a situation where I am now and to
20:06
S… Speaker 2 (REC5)
discipline my leader for something that can be avoided.
20:09
S… Speaker 2 (REC5)
Actually please let us,
20:13
S… Speaker 2 (REC5)
by all means,
20:14
S… Speaker 2 (REC5)
capture the truth,
20:15
S… Speaker 2 (REC5)
ask me about it.
20:18
S… Speaker 2 (REC5)
Let us avoid it.
20:19
S… Speaker 2 (REC5)
Because I can tell you for free,
20:21
S… Speaker 2 (REC5)
I am going to be...
20:26
S… Speaker 2 (REC5)
I expected to answer to this.
20:27
S… Speaker 2 (REC5)
You can imagine I'm going to answer when I'm going to tell that I'm going to
20:31
S… Speaker 2 (REC5)
impress. I'm not there,
20:35
S… Speaker 2 (REC5)
it's the manager who is there,
20:36
S… Speaker 2 (REC5)
but I'm going to have to answer.
20:37
S… Speaker 2 (REC5)
I'm going to have to take the blame.
20:39
S… Speaker 2 (REC5)
So please please tell us when to get our
20:43
S… Speaker 1 (REC5)
research.
20:43
S… Speaker 2 (REC5)
Thank you.
20:45
S… Speaker 1 (REC5)
Sona's
20:49
S… Speaker 2 (REC5)
assessments.
20:50
S… Speaker 1 (REC5)
We had Sona's audits for all the labs that has
20:54
S… Speaker 1 (REC5)
completed the initial labs that went through
20:58
S… Speaker 1 (REC5)
initial.
20:59
S… Speaker 1 (REC5)
MCs were raised,
21:01
S… Speaker 1 (REC5)
all submitted,
21:02
S… Speaker 1 (REC5)
and then we had trades in
21:06
S… Speaker 1 (REC5)
all the left except for Helixpan,
21:08
S… Speaker 1 (REC5)
7 .3 is trading.
21:11
S… Speaker 1 (REC5)
And then if you look at all the audits that we have for the financial
21:15
S… Speaker 1 (REC5)
aid, 7 .3 is still trading.
21:19
S… Speaker 2 (REC5)
But the problem
21:24
S… Speaker 1 (REC5)
here is...
21:29
S… Speaker 1 (REC5)
Every time after an audit when we have 7 .3 as a trend,
21:33
S… Speaker 1 (REC5)
I normally advise the lab to look at the clause,
21:37
S… Speaker 1 (REC5)
the whole clause.
21:38
S… Speaker 1 (REC5)
Because at times when they raise an NC to say maybe
21:42
S… Speaker 1 (REC5)
there's no EQA corrective action,
21:45
S… Speaker 1 (REC5)
they only look at EQA corrective action.
21:48
S… Speaker 1 (REC5)
And then they address the EQA gap.
21:50
S… Speaker 1 (REC5)
Then the next time when the audit comes is now IQC.
21:54
S… Speaker 1 (REC5)
But if they look at...
21:57
S… Speaker 1 (REC5)
all the subpluses within the 7 .3,
22:01
S… Speaker 1 (REC5)
then they'll be able to address this.
22:04
S… Speaker 1 (REC5)
But what I've put in place now is,
22:07
S… Speaker 1 (REC5)
I've started I think sometime in February,
22:09
S… Speaker 1 (REC5)
we had a meeting with all the labs.
22:11
S… Speaker 1 (REC5)
We were looking at all the agencies from different labs,
22:15
S… Speaker 1 (REC5)
discussing these agencies.
22:17
S… Speaker 1 (REC5)
But again,
22:19
S… Speaker 1 (REC5)
I think we also need to look at the
22:23
S… Speaker 1 (REC5)
7 .3.
22:24
S… Speaker 1 (REC5)
with all the labs to see how we can address this,
22:27
S… Speaker 1 (REC5)
to do a targeting training.
22:30
S… Speaker 2 (REC5)
When it
22:34
S… Speaker 2 (REC5)
comes to performance of the Q &A,
22:38
S… Speaker 2 (REC5)
you definitely do it.
22:39
S… Speaker 2 (REC5)
When you can't decide,
22:43
S… Speaker 2 (REC5)
it's the other way of life.
22:46
S… Speaker 2 (REC5)
Okay,
22:49
S… Speaker 1 (REC5)
this
22:56
S… Speaker 1 (REC5)
is prisoners.
22:57
S… Speaker 1 (REC5)
We also had 7
23:01
S… Speaker 1 (REC5)
.3 training.
23:05
S… Speaker 1 (REC5)
6 .6 and 8 .7,
23:07
S… Speaker 1 (REC5)
but these were addressed after these holidays.
23:10
S… Speaker 1 (REC5)
That's why it has improved with the Sanas.
23:14
S… Speaker 1 (REC5)
Like in Helix,
23:16
S… Speaker 1 (REC5)
when you see the 7 .3 trend,
23:19
S… Speaker 1 (REC5)
but when it came to Sanas,
23:23
S… Speaker 1 (REC5)
there was no 7 .3.
23:24
S… Speaker 1 (REC5)
It improved.
23:25
S… Speaker 1 (REC5)
This
23:29
S… Speaker 1 (REC5)
is the accreditation readiness.
23:33
S… Speaker 1 (REC5)
17 MCs raised or subverted 100 % yet.
23:37
S… Speaker 1 (REC5)
7 .3 observed.
23:38
S… Speaker 1 (REC5)
Corrective action was training done on the GPL 392 and
23:43
S… Speaker 1 (REC5)
393.
23:44
S… Speaker 1 (REC5)
Proper root cause analysis done.
23:46
S… Speaker 1 (REC5)
Effectiveness of corrective action reviewed as effective.
23:51
S… Speaker 1 (REC5)
Moses got done.
23:54
S… Speaker 1 (REC5)
They had 7 .3,
23:56
S… Speaker 1 (REC5)
6 .6 and 8 .7 as trends.
23:59
S… Speaker 1 (REC5)
It was about EQA and IQC reagents
24:04
S… Speaker 1 (REC5)
ending.
24:05
S… Speaker 1 (REC5)
monitoring of agencies.
24:07
S… Speaker 1 (REC5)
So the same thing happened.
24:09
S… Speaker 1 (REC5)
There were interventions that went
24:14
S… Speaker 1 (REC5)
noted.
24:14
S… Speaker 1 (REC5)
This
24:23
S… Speaker 1 (REC5)
is just about the three labs that are still preparing for free
24:28
S… Speaker 1 (REC5)
signers with Domuruzzi.
24:31
S… Speaker 1 (REC5)
The original QA manager has visited the lab to assess
24:35
S… Speaker 1 (REC5)
readiness.
24:36
S… Speaker 1 (REC5)
They had the audit in July 2025 and
24:41
S… Speaker 1 (REC5)
also again in February,
24:42
S… Speaker 1 (REC5)
all the ANCs are closed.
24:44
S… Speaker 1 (REC5)
We're still assisting,
24:50
S… Speaker 1 (REC5)
trying to get the lab ready,
24:54
S… Speaker 1 (REC5)
but we have issues here and there.
25:00
S… Speaker 1 (REC5)
I think the peer will address that.
25:01
S… Speaker 1 (REC5)
Then Khamiesa to prepare
25:07
S… Speaker 1 (REC5)
lab for prisoners by scheduling audits,
25:10
S… Speaker 1 (REC5)
meetings and trainings,
25:12
S… Speaker 1 (REC5)
visit the lab.
25:14
S… Speaker 1 (REC5)
They did very well in their QCA.
25:17
S… Speaker 1 (REC5)
They achieved 95 .4.
25:21
S… Speaker 1 (REC5)
We have meetings with the labs and are visiting the
25:25
S… Speaker 1 (REC5)
labs, the lab to ensure that they are ready.
25:30
S… Speaker 1 (REC5)
And then this goes also to Bolgarenstakt.
25:34
S… Speaker 1 (REC5)
We also have audits and then
25:39
S… Speaker 1 (REC5)
meetings.
25:39
S… Speaker 1 (REC5)
And then again the RQA
25:44
S… Speaker 1 (REC5)
visited the lab.
25:46
S… Speaker 1 (REC5)
Because the RQA has to visit the lab twice before we can apply for prisoners.
25:51
S… Speaker 1 (REC5)
I think she has already visited twice.
25:54
S… Speaker 1 (REC5)
She visited once.
25:56
S… Speaker 1 (REC5)
She's coming.
25:57
S… Speaker 2 (REC5)
Yes,
25:57
S… Speaker 2 (REC5)
in May.
26:03
S… Speaker 1 (REC5)
Okay, these are the proposals.
26:04
S… Speaker 3 (REC5)
So sorry, she visited once.
26:06
S… Speaker 3 (REC5)
Remember
26:14
S… Speaker 3 (REC5)
when we said the first visit,
26:16
S… Speaker 3 (REC5)
or is she going to apply for prisoners during
26:20
S… Speaker 3 (REC5)
the second?
26:21
S… Speaker 1 (REC5)
After the second visit,
26:23
S… Speaker 1 (REC5)
she will apply.
26:24
S… Speaker 1 (REC5)
But my papa was saying she's coming the first week of
26:28
S… Speaker 1 (REC5)
May. Yeah,
26:29
S… Speaker 2 (REC5)
she's supposed to give us a date for May.
26:33
S… Speaker 2 (REC5)
but she said that somewhere I think she is saving MIM
26:38
S… Speaker 2 (REC5)
in university tasks so she wouldn't be able
26:42
S… Speaker 2 (REC5)
to come so that she wouldn't even save her book
27:08
S… Speaker 3 (REC5)
Those MCs,
27:08
S… Speaker 3 (REC5)
they are scaring me,
27:10
S… Speaker 3 (REC5)
they are concerning.
27:11
S… Speaker 3 (REC5)
Because if you don't have such MCs,
27:14
S… Speaker 3 (REC5)
such as a supplier,
27:17
S… Speaker 3 (REC5)
whatever the case,
27:17
S… Speaker 3 (REC5)
it sounds loose pretty much.
27:19
S… Speaker 3 (REC5)
It is concerning.
27:21
S… Speaker 3 (REC5)
So, it looks like the
27:25
S… Speaker 3 (REC5)
lady there,
27:26
S… Speaker 3 (REC5)
she is not getting enough from either you,
27:30
S… Speaker 3 (REC5)
or the
27:35
S… Speaker 3 (REC5)
two that are going to be able to assist.
27:41
S… Speaker 2 (REC5)
Yeah, the MCs that she raised,
27:45
S… Speaker 2 (REC5)
because some of the things like the ISO certificate,
27:48
S… Speaker 2 (REC5)
I had them,
27:49
S… Speaker 2 (REC5)
but they were not there at Volmaran start.
27:53
S… Speaker 2 (REC5)
So she raised an MC based on that.
27:56
S… Speaker 2 (REC5)
The training,
27:58
S… Speaker 2 (REC5)
we had continuous training,
27:59
S… Speaker 2 (REC5)
because initially they didn't have the initial training.
28:03
S… Speaker 2 (REC5)
She raised an MC saying...
28:05
S… Speaker 2 (REC5)
they need to have an initial.
28:07
S… Speaker 2 (REC5)
So I must go and check the training SOP
28:12
S… Speaker 2 (REC5)
on how the initial must be done.
28:14
S… Speaker 2 (REC5)
So she raised an MC based on some of the
28:18
S… Speaker 2 (REC5)
MCs that I can remember.
28:25
S… Speaker 2 (REC5)
And then,
28:25
S… Speaker 2 (REC5)
like the initial training,
28:27
S… Speaker 2 (REC5)
we have continuous because when we were doing the QAC audit,
28:33
S… Speaker 2 (REC5)
they didn't have trainings at all.
28:36
S… Speaker 2 (REC5)
Then we did those trainings and then I think there was an NC also that was
28:40
S… Speaker 2 (REC5)
raised on one of the staff for not having the training.
28:43
S… Speaker 2 (REC5)
I think it was a flag.
28:44
S… Speaker 3 (REC5)
It says if a staff does not have the initial training,
28:49
S… Speaker 1 (REC5)
they do the continuous.
28:51
S… Speaker 2 (REC5)
Yeah, she raised those things because I wasn't
28:55
S… Speaker 1 (REC5)
sure.
28:55
S… Speaker 2 (REC5)
So I said,

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