[Cerrato, Alejandra]_127-16152561554_20260421151611(7088)
Apr 21, 2026 15:20
· 3:56
· English
· Whisper Turbo
· 2 Puheenvuorot
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0:00
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Speaker 1 ([Cerrato, Alejandra]_127-16152561554_20260421151611(7088))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. XPO, this is Leah. How can I help you? Hey, Leah. Good morning. This is On Hydra with Power Handling. I was just talking to Keisha, and she transferred me to Mr. Matthew Woodmeyer, sorry. But I was placed cold, and I'm not sure if he's available for a quick call or not.
0:47
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Speaker 1 ([Cerrato, Alejandra]_127-16152561554_20260421151611(7088))
Thank you for holding. Please continue to stay on the line. Hey, good morning, sir. This is Alejandra with Power Handling. I am calling because your facility has been using our equipment for some time now, and we're doing a very quick check-in to see how the machines have been performing.
1:09
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Speaker 1 ([Cerrato, Alejandra]_127-16152561554_20260421151611(7088))
So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay. No. I'm sorry? No. Go ahead. Oh, okay. Thank you. Yes, sir. Overall, how many units do you have at your facility? Five. Okay. Are any of those broken or not working? Not right now. Okay, perfect.
1:42
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Speaker 1 ([Cerrato, Alejandra]_127-16152561554_20260421151611(7088))
Overall, how satisfied are you with the product from 1 to 5, 1 being not satisfied and 5 being very satisfied? I would say 3. Okay. How would you rate the product's durability and build quality also from 1 to 5? 3. Okay. How likely are you to purchase from power handling again in the future? 4. Okay. How likely are you to recommend this product to a colleague? 3.
2:21
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Speaker 1 ([Cerrato, Alejandra]_127-16152561554_20260421151611(7088))
Okay, perfect. And I just have one last question for you, sir. How well did the product meet your expectation? And if you can expand a little bit on how your experience has been using the equipment, if you could highlight anything about the machines that they do well, or what would you change or improve about the equipment? Okay, so what we would improve is the handles. The handles, the wiring and the handles seem to get loose frequently after about...
2:52
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Speaker 2 ([Cerrato, Alejandra]_127-16152561554_20260421151611(7088))
three to six months of use so we have replaced the handles on all of them multiple times there's a sheet of metal around the back uh wheel you know the the not the drive wheel but the stair wheel what's also the drive wheel and that sheet of metal if it barely touches anything bends in and starts rubbing on the tire so it's better to
3:12
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Speaker 2 ([Cerrato, Alejandra]_127-16152561554_20260421151611(7088))
not put that on there at all. I know you're trying to protect it, but it's not put on there. It'd also be nice if the tire wasn't as soft and was a little bit harder because we're not pallet jacking, you know, on rocks. Most of these things should be used on flat concrete, so a harder rubber would work better. Yeah, yeah. Okay. Okay, yeah. I will be writing it down, and I will share that information with my engineers. Anything else that you would like to share feedback on?
3:42
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Speaker 1 ([Cerrato, Alejandra]_127-16152561554_20260421151611(7088))
Nope, that's about it. Okay, perfect. I really appreciate your feedback. It really helps us improve our equipment and service. And I appreciate your time as well, Mr. Whitmire. I hope that you have a blessed day, okay? You too. All right, goodbye. Bye.
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