c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5

Jul 11, 2026 18:37 · 1:00:37 · English · Whisper Turbo · 4 Speakers
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Lærarabókin
Showing only
0:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Hi, if you record your name and reason for calling,
0:03
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'll see if this person is available.
0:04
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Hi Avi,
0:07
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
this is Robert calling from Magentic Line.
0:10
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Just wondering if you're still available to take the call or scheduled call.
0:14
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I have the link in a shared chat if you're
0:18
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
able to take it.
0:19
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Otherwise,
0:20
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'll hold for another minute.
0:21
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Please
0:27
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
stay on the line.
0:28
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Hello.
0:40
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Hi Avi,
0:42
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
this is Robert calling from Magentic Line.
0:44
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
How are you?
0:45
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Hey, good.
0:45
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
How you doing?
0:46
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh,
0:46
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
good, sir.
0:47
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I saw you had scheduled in some time for this evening.
0:50
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Is this still a good time to connect?
0:51
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah.
0:52
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah.
0:53
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Do you want to,
0:54
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I mean, I have some stuff I can show you.
0:56
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Like, is it good to have it on Google Meets or which?
1:01
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
A phone call,
1:02
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'm more interested in just figuring out how your program works
1:07
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and who you guys are.
1:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
1:09
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
sure.
1:10
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
No worries.
1:10
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
We can just have it over the phone call.
1:12
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
No worries at all.
1:13
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Before I probably go into this,
1:17
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'd just kind of like to know a bit about you,
1:20
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
your business,
1:22
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
what made you click on the links.
1:28
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I can tell you all that.
1:30
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I just want to know roughly what's your company's name and what you
1:34
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
guys do, and then I'll go from there.
1:37
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
1:38
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
sure. So,
1:39
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Agentec Line is a company,
1:40
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
so we're like a SaaS platform provider.
1:44
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So we are aimed at the industry in the automotive industry.
1:48
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
We provide kind of a lot of like agentic workflows in
1:52
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
terms of voice agents for inbound,
1:54
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
outbound,
1:55
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
build up systems like around your CRM.
1:58
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
We do a lot of integration,
2:00
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
predictive analytics.
2:01
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Okay.
2:01
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I think I was interested in your AIs.
2:08
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
uh receptionist yeah yeah absolutely so that's yeah that's one of the many
2:12
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
things we do and we do that really well um we have an inbound outbound agent
2:16
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that we plug in to uh you know your actual system so
2:20
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like it's purpose built for yours and we use the we use it we leverage
2:24
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
the frontier models so like we use the latest models like claude
2:29
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and open ai and that so that you get like a very sophisticated voice receptionist
2:33
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
um curious have you used one before
2:37
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, I think I've used your model.
2:39
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Is it the one where you sign up and you get it in the email right away?
2:43
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
2:44
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
have you tried it out?
2:46
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
2:47
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I think it was the lady or something.
2:49
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, exactly.
2:50
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
You can make it whatever you like,
2:52
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
but what were your thoughts on it?
2:54
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I think it could work as
2:59
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
long as...
3:03
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
But no,
3:03
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I think it's something I would want to take a bet
3:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
on or something.
3:09
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
3:10
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
no, absolutely.
3:11
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Like, I mean,
3:11
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
again,
3:12
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
this thing is like really like custom made for your shop,
3:16
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like specifically,
3:17
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you know,
3:18
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
putting in like the knowledge that.
3:20
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So it works 24 -7 or something?
3:22
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, 24 -7.
3:24
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
It can work.
3:25
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
It can take inbound calls.
3:27
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And also,
3:28
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
if it's something where it's of interest,
3:30
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it can do outbound calls too.
3:32
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So a lot of our customers leverage that capability for
3:36
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
reactivation,
3:37
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
for specifically the client services after a
3:41
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
multipoint inspection or a diagnostic.
3:43
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So that's a capability that a lot of customers
3:47
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like using as well.
3:55
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Have you tried any receptionist or voice receptionist before?
4:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
No,
4:01
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
this would be a first.
4:03
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, absolutely.
4:04
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And kind of understanding what is your business,
4:09
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
what are you kind of experiencing today?
4:11
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Are you kind of experiencing that kind of high volume?
4:14
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
4:15
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
the shop has been there for 50 years,
4:18
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
so we get a lot of calls.
4:20
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'm not able to capitalize on every call,
4:22
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and it becomes overwhelming for service riders over time.
4:28
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it falls off and yeah there's nothing that it pretty much
4:32
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
turns into trash over time so yeah no no that makes sense and
4:36
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
is it just one shop you have uh of yours multiple i think apparently i
4:41
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
have two shops got it got it and where are you based just sort of curiously uh
4:45
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
california awesome we're in california um northern
4:49
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
california and uh shop is going to be in auburn
4:53
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
okay cool nice and are both shops are they like geographically like right next to each other
4:57
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
are they like close no no
5:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
They're going to be about 100 mile difference.
5:02
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Okay.
5:03
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Okay.
5:03
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So there's no like,
5:04
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah, sometimes we've had customers that kind of have like,
5:06
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
there might be within like a 10 mile radius or whatever.
5:08
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So they kind of like...
5:09
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
No, 100 mile radius.
5:11
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah.
5:11
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
No worries.
5:11
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
No worries.
5:12
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And like, are you the day -to -day operator?
5:14
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Like, do you go between them or are you just kind of an overseer?
5:16
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
What's kind of...
5:17
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Overseer.
5:18
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Got it.
5:20
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And how many like service riders do you have like on both shops?
5:23
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Two. Two each?
5:26
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Two each, yes.
5:27
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Got it, got it.
5:28
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So, yeah, if you have two,
5:30
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that means you probably are getting a lot of volume.
5:33
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And what kind of,
5:34
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I mean, do you have a ballpark in terms of,
5:36
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, how many calls you actually are getting?
5:38
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I want to say
5:42
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
anything from,
5:44
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
in 24 hours,
5:47
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
probably anywhere between 10 to 50 calls.
5:50
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
10 to 50 calls per shot
5:55
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
per day?
5:57
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
In 24 hours?
5:58
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Well, no,
6:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that's kind of wrong.
6:01
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So we're probably getting probably 30,
6:05
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
40 calls per day.
6:06
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And,
6:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah.
6:11
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And after 8 to 5,
6:14
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
we're not able to receive anything.
6:15
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
It goes to voicemail,
6:16
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and most of them are already told.
6:17
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah.
6:18
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Do you have any insights?
6:21
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Do you have any insights to the kind of calls that you're missing
6:25
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
after hours and that?
6:27
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
What was that?
6:28
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Do you have any insights into seeing how many calls come in after the
6:32
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
hours, like after 5 p .m.?
6:34
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh, yeah.
6:35
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I mean, I would love to see,
6:36
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
but I mean,
6:37
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'm sure whatever we get daytime,
6:39
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
also people are still calling.
6:43
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And if they figure out they can call the
6:47
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
AI receptionist after 5,
6:50
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'm sure something would click there.
6:53
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
6:54
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
no worries.
6:56
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and how many like so of the 30 40 calls um how many
7:00
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
of them do you think are missed during the day with uh do your service
7:04
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
writers do they kind of yeah probably
7:10
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
20 to 30 percent that makes
7:15
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
sense oh yeah
7:16
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
so yeah and you have like probably six to nine calls maybe
7:20
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
ballpark at least yeah and 24 hours missing and
7:25
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
or those are could be turning into clients or or
7:29
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
were never receiving that call because it was after
7:33
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
hours and it went straight to voicemail got us um and
7:38
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
in terms of like so like these are obviously two different shops not like sharing
7:42
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
the same customer base you have like a
7:44
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Do you have an idea of the volume of customers you have on
7:48
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
your database?
7:49
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Is that 1 ,000,
7:51
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
10 ,000 each?
7:52
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Well,
7:54
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yearly customer,
7:56
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
probably between,
8:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I want to say,
8:04
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
1 ,500 to 2 ,000 per shop.
8:07
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
8:08
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that's a decent amount.
8:13
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Do you, like,
8:14
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
some of the other things we kind of help customers discover,
8:18
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Avi, as well,
8:19
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
is, like, you know,
8:20
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, churn rates.
8:21
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Like, do you have, like,
8:22
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
do you kind of see,
8:23
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, customers,
8:24
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, churning often or do you have any invisibility
8:28
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
into that?
8:29
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
What do you mean?
8:32
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So like,
8:32
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I mean,
8:33
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
they might come for like a first visit,
8:35
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
right? And then you kind of like,
8:37
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you know, maybe they do like a multi -point inspection or whatever.
8:39
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh,
8:40
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah. That's probably not as fast,
8:44
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
not as much as we wanted to.
8:46
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
We're more focused on reaching
8:50
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
back to old customers and expanding to new customers.
8:53
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
In terms of expanding
8:57
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
to new customers,
8:58
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
how are you doing that today?
8:59
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Currently just marketing,
9:03
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
social media.
9:08
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
got yeah so like you and like the your shop management system what
9:13
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
are you using today is that like i know there's plenty that do marketing as well but what
9:17
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
are you using mitchell one oh mitchell oh yeah perfect and
9:23
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
is that used in both shops um yes and
9:27
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
then uh one of them also uses napa tracks oh cool
9:31
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah i'm familiar are you are you using the full uh you're
9:36
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
using napa crm as well right for the for your in for your inventory and that
9:40
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
um
9:44
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
CRM stuff,
9:45
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I think I'm using Mitchell one,
9:47
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and just the shop system is
9:53
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Napa.
9:53
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
That makes sense.
10:00
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
In terms of, like,
10:00
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
having something like this in,
10:02
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, what would be kind of,
10:05
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I suppose,
10:06
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you know, if you had the wave of magic moan or whatever,
10:10
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, what would be kind of the ideal kind of scenario for you?
10:13
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'd like to kind of understand what,
10:15
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, you know, the customer's end goal is like,
10:17
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and we kind of work backwards from that.
10:19
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Ideal scenario for me would be a
10:23
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
very high rate closing ratio of turning calls into
10:27
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
appointments.
10:30
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah so like even if you got like that for example like the six to
10:34
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
nine missed calls like um i know you said even if you could give me yeah
10:38
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
even if you could give me one or two three call appointments out of that that
10:42
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that that would make a big difference yeah no no it makes sense
10:46
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and like in terms of like so you're an auto repair shop right what's your average
10:51
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
ticket uh price do you have a guesstimate
10:55
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
For transmission shop,
10:56
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it's about $13 .50.
10:58
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
$13 .50.
10:59
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh, yeah,
10:59
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
no, that's, yeah,
11:00
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
even one job would absolutely,
11:02
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah,
11:03
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
be massive.
11:03
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And that's for one shop and the other shop,
11:06
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
is it similar or is it kind of?
11:07
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
No,
11:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
the other shop,
11:09
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it does a little bit of everything,
11:12
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
but average ticket nowadays probably also similar or
11:17
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
if not higher.
11:17
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Got it.
11:23
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And just in terms of the volume that your shop can
11:27
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
do, how many bays do you have?
11:30
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Six.
11:32
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Six in one shop?
11:34
S… Speaker 3 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah.
11:35
S… Speaker 3 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And in the other one,
11:36
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
is it similar?
11:37
S… Speaker 3 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
11:39
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it's very similar.
11:39
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Okay, cool.
11:40
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So you've sent the volume.
11:42
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Do you mind me asking,
11:43
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Avi,
11:44
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
what's the revenue you're doing today in terms of either
11:48
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
shop? Revenue...
11:51
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Give or take about boat shops.
11:54
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I mean, one,
11:55
S… Speaker 3 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I'm building,
11:57
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
rebuilding the transmission one from ground up.
12:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
That one used to do 80 ,000 when I purchased
12:04
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it. It did pretty much 80
12:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
to 120 average.
12:09
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Per month?
12:12
S… Speaker 3 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
12:13
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
per month.
12:14
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And that was pretty much...
12:19
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
they were not offering a lot of services that we're currently offering
12:23
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
now.
12:23
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And on top of that,
12:26
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah, there was a lot of pretty much changes
12:31
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that needed to happen.
12:32
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And for the last two years,
12:34
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I purchased a shop in November 2024.
12:37
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So ever since then,
12:40
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I've been making changes.
12:41
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And last month was $70 ,000.
12:44
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Before that,
12:45
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I just rehired the whole staff.
12:49
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
The staff before that that I had six months
12:53
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
ago was pretty much getting me to the shits.
12:58
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
They weren't taking me forward.
13:01
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
They were taking me backwards every day.
13:03
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So all that is done,
13:07
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
lessons learned,
13:07
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and now I'm just looking for expansion where
13:12
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I can pretty much secure the sales I had before and
13:16
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
exceed those because
13:19
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
the systems I have are bigger and better today.
13:21
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, no,
13:22
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that's cool.
13:23
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So that makes a lot of sense.
13:24
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So like what the kind of your primary shop that you have since,
13:28
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
well,
13:28
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
previous to 24,
13:30
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it's up to kind of approaching to 120.
13:32
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And this one I was doing 70K,
13:34
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
the one you got last November,
13:36
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
2024.
13:36
S… Speaker 3 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
13:38
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
the main shop that used to do 80 to 120,
13:42
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you won't believe it,
13:44
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it dropped to like 25 ,000 a month.
13:46
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
No way.
13:46
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
It dropped.
13:47
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah.
13:48
S… Speaker 3 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
13:49
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
it went down from $80 ,000 to $120
13:53
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
,000 to $20 ,000,
13:55
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
$25 ,000 a month.
13:56
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
How did that happen?
13:58
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Freaking the service rider,
14:02
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
not closing anything,
14:04
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and burning every phone
14:09
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
call, and then blaming it on the customer.
14:11
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And pretty much,
14:13
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah, then once that was fixed,
14:16
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
then it was...
14:17
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
employment situation that needed to be figured out.
14:20
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So now I have the employment situation figured
14:25
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
out.
14:25
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I have a pool of 200 applicants,
14:29
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
which I can find at least top three,
14:32
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
four, five best people that I could get whatever
14:36
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I need done.
14:37
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And on top of that,
14:39
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I have two service writers.
14:41
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
and one is just calling old customers and calling
14:45
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
fleet accounts okay and uh and the other one is used to
14:50
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
about 12 cars a day god no cool what's like i
14:54
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
mean i'm just curious like those californians a bit different right but uh like do you
14:58
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
have like a range in terms of
15:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
salaries that your service writers are getting it's cute i'm just curious to know what
15:05
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
was that the kind of the salary ranges are they like standard salary ranges
15:09
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
uh for the service writers that you're giving today oh yeah it's uh yeah i would say it's
15:13
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
pretty standard party if not more than standard yeah no
15:20
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
cool i'm just like okay i'm just curious
15:23
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
You said you are based in auto shops.
15:26
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
What do you think is standard for California?
15:29
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I was going to say that you're probably paying them around
15:33
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
the 68 ,000 mark.
15:35
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
What is it?
15:38
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Hourly -wise.
15:39
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh,
15:40
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
hourly -wise.
15:41
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh, God, what's that?
15:42
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
That's 25,
15:44
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
20 bucks an hour.
15:46
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, you're pretty close.
15:48
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
One is at 30 and the other one is at 27.
15:52
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
The one that's at 30 has about 25,
15:55
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
30 years of experience.
15:57
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
It's pretty sharp.
15:58
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And because of that guy,
16:00
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I did 70 ,000 from 20 ,000.
16:02
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Nice.
16:03
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And when he's not working,
16:04
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you're pretty much,
16:05
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you're probably feeling it.
16:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh, yeah,
16:08
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
no. When he wasn't there,
16:11
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I had that other guy that was pretty much,
16:13
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
which took the shop from 100 to 20.
16:17
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
16:18
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah,
16:18
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Jesus.
16:19
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh, man.
16:20
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
16:21
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
all the shit I had to go through,
16:23
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
only I can imagine.
16:24
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah.
16:24
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And do you,
16:25
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, I mean,
16:26
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
obviously,
16:26
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, he's burning the phone.
16:28
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Do you have,
16:29
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, visibility of those,
16:31
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, transcripts and that?
16:34
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
uh what do you mean like you mean like is you know the way like recordings or whatever
16:39
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like you know do you have any like are you able to see like what oh for false yeah
16:43
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
no i don't i i need to upgrade my phone
16:47
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
where it gives me that option do you any phone that you
16:51
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
recommend um that
16:54
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I was going to say,
16:55
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that's part and parcel where you get
16:59
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that visit.
17:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
With the agent,
17:01
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you can see how it performs and you can look at the transcripts and you
17:05
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
can get signals,
17:06
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
right? I mean,
17:07
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you can look at trends.
17:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Maybe customers are asking for different types of work,
17:11
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
right? Yeah,
17:13
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I would like to do that,
17:14
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
but the thing is,
17:15
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I don't know what...
17:17
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
uh cell phone brand or what what model i need
17:22
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
to get for me to get those options yeah well like
17:26
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like um with with the software that we use like i mean i
17:30
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
mean with the agent you're going to see that and and you know it's not like it wouldn't be
17:34
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like uh it wouldn't be difficult to show you how it looks as well okay
17:40
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
so
17:42
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you guys do the the call recording exactly yeah
17:46
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
so like i mean you can literally you know you can literally ask like a normal human question
17:50
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like hey like how is the how is like jordan my voice
17:54
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
receptionist how is how is he performed today and you can
17:58
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
literally come back just ask a question and he'll come back like oh jordan's
18:02
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
answered 12 calls today
18:04
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
booked 10 calls.
18:05
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Two calls were just asking about pricing,
18:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
but Jordan suggested X,
18:10
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Y, and Z.
18:11
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And if another scenario,
18:15
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
if they're, let's say,
18:16
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
an angry customer,
18:17
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Jordan can escalate it to a human,
18:20
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
to a service writer,
18:21
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
so that it can handle it.
18:22
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So you're not going to get it trying to handle stuff that it's
18:26
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
not supposed to handle,
18:27
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
if that makes sense.
18:28
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, that's what I was worried about.
18:31
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Mainly just...
18:33
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
The AI tripping out and just
18:37
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
getting stuck and getting cornered by a human and the humans taking advantage
18:41
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
of it and using that as leverage to freaking get,
18:44
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you know.
18:45
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Absolutely,
18:47
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
yeah. Because that's,
18:48
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, I don't know if you're using,
18:49
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, there's other customers we've had,
18:51
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
right? They've been using,
18:52
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, tools like RingCentral or NixTibia and,
18:55
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, one of the guys,
18:56
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
he's actually in California as well.
18:57
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
He runs,
18:58
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, Midas shops and he was just telling me,
19:00
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like...
19:01
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, like the AI basically like,
19:03
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you know, gave a price on like transmissions.
19:05
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
It was like, said it was like 280 bucks.
19:08
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And they were just like,
19:09
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
this is like a,
19:10
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
this is a 12,
19:11
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
1500 minimum,
19:13
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
minimum,
19:14
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
like, you know, like job.
19:15
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And they were just like,
19:17
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
well, I mean,
19:17
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
they were,
19:18
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
they came in, they were like,
19:19
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
they were pissed.
19:20
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
And next thing,
19:21
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
they kind of had to eat the crow.
19:24
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Oh, wow.
19:25
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So you're telling me that the customer said your machine.
19:29
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, exactly.
19:30
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Exactly.
19:31
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah,
19:32
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that's a nightmare.
19:33
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah.
19:34
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Freaking oil change is not even $280
19:39
S… Speaker 2 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
in these days,
19:40
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you know.
19:40
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
Yeah, man,
19:41
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
that's 100%.
19:43
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
That's exactly it.
19:44
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
So that's why,
19:45
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
you know, he's like,
19:46
S… Speaker 1 (c5c267e5-ae3f-4fa8-b79c-9d49cb89bad5)
I need something.

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