1779720388567
May 25, 2026 14:47
· 1:12
· English
· Whisper Turbo
· 2 Speakers
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Active listening is hard work.
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It's a moment -to -moment battle against an endless parade of mind chatter
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and environmental distractions.
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For both the mediator and everyone else involved,
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it will be necessary to stay focused and listen carefully for both the
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intended message,
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that is,
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the message supported by context and nonverbal cues,
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as well as the content of the words themselves.
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For the listener,
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this may mean taking notes or using active feedback techniques
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to constantly test the quality of the communication.
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For the trained mediator,
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this is challenging enough.
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For the untrained participant,
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simultaneously struggling to be heard and infused with emotion,
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the challenge of effective listening can be daunting.
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Remember,
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as mediators,
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we need to continually support and encourage clear communication.
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And in those moments of strong emotion,
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cross -talk,
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fatigue,
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or other impediments to clear communication,
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it's even more critical to slow down.
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Help the parties reframe the message and generally keep trying until
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it's clear that the intended message has been understood.
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