1779720388567
May 25, 2026 14:47
· 1:12
· English
· Whisper Turbo
· 2 කථානායක
මේ පිටපත අද කල් ඉකුත් වෙනවා.
ස්ථිර ගබඩාව සඳහා උසස් →
පෙන්වමින් පමණක්
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Speaker 1 (1779720388567)
Active listening is hard work.
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Speaker 1 (1779720388567)
It's a moment -to -moment battle against an endless parade of mind chatter
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Speaker 1 (1779720388567)
and environmental distractions.
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Speaker 1 (1779720388567)
For both the mediator and everyone else involved,
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Speaker 1 (1779720388567)
it will be necessary to stay focused and listen carefully for both the
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Speaker 1 (1779720388567)
intended message,
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Speaker 1 (1779720388567)
that is,
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Speaker 1 (1779720388567)
the message supported by context and nonverbal cues,
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Speaker 1 (1779720388567)
as well as the content of the words themselves.
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Speaker 1 (1779720388567)
For the listener,
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Speaker 1 (1779720388567)
this may mean taking notes or using active feedback techniques
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Speaker 1 (1779720388567)
to constantly test the quality of the communication.
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Speaker 1 (1779720388567)
For the trained mediator,
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Speaker 1 (1779720388567)
this is challenging enough.
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Speaker 1 (1779720388567)
For the untrained participant,
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Speaker 1 (1779720388567)
simultaneously struggling to be heard and infused with emotion,
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Speaker 1 (1779720388567)
the challenge of effective listening can be daunting.
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Speaker 1 (1779720388567)
Remember,
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Speaker 1 (1779720388567)
as mediators,
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Speaker 1 (1779720388567)
we need to continually support and encourage clear communication.
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Speaker 1 (1779720388567)
And in those moments of strong emotion,
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Speaker 1 (1779720388567)
cross -talk,
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Speaker 2 (1779720388567)
fatigue,
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Speaker 1 (1779720388567)
or other impediments to clear communication,
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Speaker 1 (1779720388567)
it's even more critical to slow down.
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Speaker 1 (1779720388567)
Help the parties reframe the message and generally keep trying until
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Speaker 1 (1779720388567)
it's clear that the intended message has been understood.
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