00 - Downloads - DS300236
Jun 19, 2026 18:10
· 1:06:05
· English
· Whisper Large V3
· 8 Konekte
Transkript sa a ekspire nan 24 jou.
Ajoutè pou depo perpétuel →
Montre sèlman
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Testing, one,
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two, three.
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Testing,
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one, two, three.
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Testing,
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one, two, three.
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Testing,
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one, two, three.
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Can we turn this up a little?
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What do you mean,
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turn it up?
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The volume,
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so it counts more volume.
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Oh, no,
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it's fixed.
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Okay.
0:18
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The meeting
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link is invalid.
0:28
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It's in what?
0:30
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The meeting link is invalid.
0:33
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That's what it says.
0:35
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Testing,
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testing.
2:53
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Speaker 4 (00 - Downloads - DS300236)
Ready
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to go, huh?
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Yeah.
5:20
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That's okay.
7:03
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This is technology at its best.
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You're driving and you're able to still do business,
7:11
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right?
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That's
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what I meant.
7:18
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That's
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all right.
7:31
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No rush.
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So,
7:32
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the...
7:35
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What I would like to do is I'm going to interview you,
7:38
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and my style of interview is just two friends talking,
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nothing more.
7:42
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And I'm only going to share what
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you share with me to Ed and to Jerry,
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no one else.
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And then I'm going to write it up and I'm going to send it to you to give to your children.
7:56
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But I will never show it to anyone
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else.
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That will be up to you if you want to do that.
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Okay?
8:05
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Sounds good.
8:07
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So,
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all the books that I've written,
8:12
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I've always,
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as I told you when we met,
8:15
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I was always looking for the
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special things that were important to the person telling
8:24
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the story,
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meaning you.
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I call them gems,
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but they're the kind of things that you normally don't share.
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Maybe you share it with your wife,
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your family,
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your children,
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but nobody else.
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All what you share is only going to be
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able to explain to Ed a little bit more
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who you are so that when you come together for the film,
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it's going to be like two old friends talking.
8:56
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We were going to bring to you today,
8:59
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Ed has a copy of his interview,
9:02
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but we're going to email it to Kevin.
9:06
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He'll give it to you,
9:07
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and then we'll drop by,
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or the next time we see you,
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we'll drop by a written copy,
9:14
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and you can use that however you wish.
9:16
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Okay?
9:17
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All right.
9:20
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So,
9:21
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let me just start by
9:25
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saying, okay,
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please.
9:32
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Let me...
9:33
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So,
9:39
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do me a favor and share a
9:43
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little bit about your childhood.
9:46
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In other words,
9:48
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where did you grow up?
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What did you do?
9:50
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Who was your best friend?
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And the name of your favorite dog.
9:54
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Or, you know,
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something that you remember forever.
10:00
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Right? That's
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a good city
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called Baroda.
10:20
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It's
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where it's located.
10:32
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So
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I did the schooling,
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graduate.
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My
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childhood's been fun.
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Siblings.
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Hers and two brothers.
11:00
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So it's always been...
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Wow.
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It was a very successful
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contractor.
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Completely broke.
11:37
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She ran a
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successful business
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person I could think of.
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How she managed.
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Your mom?
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The entire family.
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Yeah, that's great.
12:00
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Go ahead.
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I didn't mean to interrupt,
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but I thought that's a great story.
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That's a gem,
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you know?
12:08
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Yeah, because,
12:09
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you know,
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Dad
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was successful where he was in
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India in those days.
12:28
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He was a tough -notch successful individual.
12:31
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Then he went from tuning a car to riding a bicycle.
12:34
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So I've seen all those things,
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partners and people and all
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these things. I think that he basically went into
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the
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educations.
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everything we can so we can stand course.
13:08
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Did you live
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in the country or the city?
13:14
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It was a city.
13:17
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It's
13:21
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a city.
13:21
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It's considered to be a very good
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city, industrial,
13:27
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because that's where most of the industrial
13:31
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are in the city.
13:33
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It's a
13:43
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city where everybody wants to be a business person.
13:46
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Oh, yeah?
13:47
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Did you...
13:49
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When you were going to school...
13:52
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Did you learn English or did you have two languages?
13:56
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Yeah,
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no, we learned,
13:59
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we were going to school in the native language called Gujarati there.
14:03
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Okay.
14:03
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And the second language was Hindi,
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which is a national language.
14:08
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It's like an elective was Hindi.
14:10
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Like here we have a Spanish elective like
14:14
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that.
14:15
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And so English was,
14:17
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we didn't start learning English until
14:21
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we got into the high school.
14:23
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Yeah.
14:28
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speaking English was not speaking English
14:35
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in this country.
14:37
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Well,
14:37
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that's terrific because you speak really good English.
14:41
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So,
14:42
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when you're going to high school
14:46
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or school,
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was it hard or was it easy?
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Because,
14:51
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for instance, for me,
14:52
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school was always hard.
15:49
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Would you say that you always
15:53
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wanted to do something good for other people as well?
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to move forward.
16:32
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That's exactly my same philosophy.
16:34
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So when you're going through
16:38
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school, did you play sports or did you study?
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Yes, I played sports more than I needed to study.
16:47
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Played in the streets,
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the neighbors or in the school.
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Everything else,
16:54
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sports was very near to me.
16:56
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I played a lot of cricket,
16:57
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played soccer.
16:59
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Wow.
16:59
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Sports
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that I used to play marbles.
17:07
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Yes, yes,
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I remember.
17:09
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That agates.
17:11
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Yeah, sports.
17:11
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Yeah.
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That's what we have.
17:15
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So my parents would have to pull me up.
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Study now.
17:23
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We didn't have any of this electronics gadget
17:28
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to kick you out.
17:31
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Hey, get out of here.
17:31
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Go play outside.
17:32
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Come back.
17:32
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Right,
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exactly.
17:35
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Exactly.
17:36
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As you were going through school,
17:40
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where you were playing soccer,
17:44
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in your mind,
17:45
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Did you have an idea of where you wanted to go in life
17:50
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at that time?
18:32
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Okay.
18:33
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So when your dad had his problems,
18:36
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am I correct,
18:37
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your mom sort of took over.
18:39
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And so then she
18:44
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nurtured the family along.
18:47
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And what was the thing,
18:50
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do you remember,
18:51
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when your mother said,
18:53
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we're going to America?
18:55
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Actually,
18:57
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that was my dad.
18:58
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My dad had to make
19:03
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ends meet in those days.
19:04
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Sure.
19:13
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Wow.
19:14
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Did
19:52
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your
19:59
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mother come...
20:04
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Was that the first time you ever flew in an airplane?
20:07
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Oh yeah,
20:09
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first time I ever saw it.
20:10
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That was exciting,
20:13
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right?
20:13
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It was very exciting,
20:15
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it was...
20:16
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Scary?
20:17
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It was very scary,
20:18
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it was nervous.
20:19
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Yes,
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yes.
20:22
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Really?
20:28
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Wow,
20:31
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that's great.
20:37
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How long did it take?
20:38
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12 hours to come?
20:40
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No,
20:41
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actually it took hours.
20:42
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Wow.
20:44
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Because we had a year,
20:55
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so it was on journey time.
20:57
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So when you,
21:00
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did you fly into San Francisco?
21:02
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We flew into San Francisco,
21:04
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yes.
21:04
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So,
21:05
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did you have good feelings,
21:09
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bad feelings,
21:10
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or medium families when you left India?
21:14
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And then when you saw San Francisco for the first
21:18
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Speaker 1 (00 - Downloads - DS300236)
time out of the window,
21:19
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Speaker 1 (00 - Downloads - DS300236)
what did you think?
22:10
S…
Speaker 1 (00 - Downloads - DS300236)
Were you sad about leaving India or not?
22:13
S…
Speaker 1 (00 - Downloads - DS300236)
No.
22:14
S…
Speaker 1 (00 - Downloads - DS300236)
Were you excited about coming to America?
22:17
S…
Speaker 3 (00 - Downloads - DS300236)
Very excited to come to America because I knew there's nothing
22:22
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Speaker 3 (00 - Downloads - DS300236)
I could do in India with my education.
22:24
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Speaker 1 (00 - Downloads - DS300236)
Okay.
22:25
S…
Speaker 3 (00 - Downloads - DS300236)
So did
22:29
S…
Speaker 1 (00 - Downloads - DS300236)
you and the family move in with your uncle or did your mom get
22:33
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Speaker 1 (00 - Downloads - DS300236)
a place?
22:34
S…
Speaker 2 (00 - Downloads - DS300236)
No,
22:35
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Speaker 3 (00 - Downloads - DS300236)
so actually my...
22:37
S…
Speaker 3 (00 - Downloads - DS300236)
My uncle owned a little motel,
22:38
S…
Speaker 3 (00 - Downloads - DS300236)
like 10 units motel,
22:40
S…
Speaker 3 (00 - Downloads - DS300236)
you know, in those days,
22:41
S…
Speaker 3 (00 - Downloads - DS300236)
small town motel.
22:42
S…
Speaker 3 (00 - Downloads - DS300236)
So my brother was managing for my uncle,
22:45
S…
Speaker 3 (00 - Downloads - DS300236)
so I moved in with my brother.
22:46
S…
Speaker 3 (00 - Downloads - DS300236)
And each motel had their kind
22:50
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Speaker 3 (00 - Downloads - DS300236)
of apartments in it.
22:52
S…
Speaker 1 (00 - Downloads - DS300236)
Yes, yes.
22:52
S…
Speaker 3 (00 - Downloads - DS300236)
Where your office and your living room and kitchen small,
22:56
S…
Speaker 3 (00 - Downloads - DS300236)
I think it was about,
22:57
S…
Speaker 3 (00 - Downloads - DS300236)
I would probably say about 400 square feet total living space.
23:02
S…
Speaker 3 (00 - Downloads - DS300236)
That's where we moved in with him.
23:04
S…
Speaker 1 (00 - Downloads - DS300236)
Do you remember the name of the motel?
23:07
S…
Speaker 2 (00 - Downloads - DS300236)
Yeah,
23:08
S…
Speaker 3 (00 - Downloads - DS300236)
it was Fifth Avenue Motel.
23:10
S…
Speaker 1 (00 - Downloads - DS300236)
Great name.
23:12
S…
Speaker 3 (00 - Downloads - DS300236)
Fifth Avenue Motel.
23:14
S…
Speaker 3 (00 - Downloads - DS300236)
It wasn't new.
23:15
S…
Speaker 1 (00 - Downloads - DS300236)
Oh, yeah.
23:15
S…
Speaker 3 (00 - Downloads - DS300236)
And it was in Redwood City.
23:18
S…
Speaker 3 (00 - Downloads - DS300236)
It's where I moved in.
23:19
S…
Speaker 3 (00 - Downloads - DS300236)
And so kind of because
23:28
S…
Speaker 3 (00 - Downloads - DS300236)
he was managing.
23:29
S…
Speaker 3 (00 - Downloads - DS300236)
He had a full -time job,
23:30
S…
Speaker 3 (00 - Downloads - DS300236)
mechanical designer.
23:33
S…
Speaker 3 (00 - Downloads - DS300236)
But his wife would manage my sister
23:37
S…
Speaker 3 (00 - Downloads - DS300236)
-in -law the motel in the day.
23:39
S…
Speaker 3 (00 - Downloads - DS300236)
Cleaning
23:45
S…
Speaker 3 (00 - Downloads - DS300236)
the rooms while I went out and everything else.
23:55
S…
Speaker 1 (00 - Downloads - DS300236)
When you arrived in
23:59
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Speaker 1 (00 - Downloads - DS300236)
San Francisco,
24:00
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Speaker 1 (00 - Downloads - DS300236)
did you speak any English at all?
24:02
S…
Speaker 2 (00 - Downloads - DS300236)
No.
24:04
S…
Speaker 1 (00 - Downloads - DS300236)
Wow.
24:05
S…
Speaker 2 (00 - Downloads - DS300236)
Wow.
24:05
S…
Speaker 2 (00 - Downloads - DS300236)
Yeah.
24:06
S…
Speaker 3 (00 - Downloads - DS300236)
It was kind of
24:11
S…
Speaker 3 (00 - Downloads - DS300236)
ABC and all the stuff,
24:12
S…
Speaker 3 (00 - Downloads - DS300236)
fundamentals,
24:13
S…
Speaker 3 (00 - Downloads - DS300236)
but speaking English was not something that I was
24:18
S…
Speaker 3 (00 - Downloads - DS300236)
able to do.
24:18
S…
Speaker 3 (00 - Downloads - DS300236)
Who taught you?
24:22
S…
Speaker 3 (00 - Downloads - DS300236)
The school.
24:25
S…
Speaker 3 (00 - Downloads - DS300236)
Of course,
24:28
S…
Speaker 3 (00 - Downloads - DS300236)
I went to 16
24:34
S…
Speaker 3 (00 - Downloads - DS300236)
and a half years old,
24:35
S…
Speaker 3 (00 - Downloads - DS300236)
17 years old at the time,
24:37
S…
Speaker 3 (00 - Downloads - DS300236)
almost so.
24:39
S…
Speaker 3 (00 - Downloads - DS300236)
into the supposed to be senior but because of the they put
24:44
S…
Speaker 3 (00 - Downloads - DS300236)
me in junior but after six months they moved me to
24:48
S…
Speaker 3 (00 - Downloads - DS300236)
senior because the subject so wow
24:55
S…
Speaker 3 (00 - Downloads - DS300236)
then what we were studying in in india so algebra
25:09
S…
Speaker 2 (00 - Downloads - DS300236)
Wow.
25:11
S…
Speaker 2 (00 - Downloads - DS300236)
Wow.
25:13
S…
Speaker 2 (00 - Downloads - DS300236)
Yeah.
25:29
S…
Speaker 2 (00 - Downloads - DS300236)
Yeah.
25:58
S…
Speaker 1 (00 - Downloads - DS300236)
When you came here and you moved in to the hotel,
26:02
S…
Speaker 1 (00 - Downloads - DS300236)
did you meet American friends
26:07
S…
Speaker 1 (00 - Downloads - DS300236)
or did you have friends from India that you hung around
26:11
S…
Speaker 1 (00 - Downloads - DS300236)
with?
26:12
S…
Speaker 2 (00 - Downloads - DS300236)
Yeah, no,
26:13
S…
Speaker 2 (00 - Downloads - DS300236)
I had no friends in the few six,
26:17
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Speaker 2 (00 - Downloads - DS300236)
seven months.
26:18
S…
Speaker 2 (00 - Downloads - DS300236)
Then when I was in school,
26:19
S…
Speaker 2 (00 - Downloads - DS300236)
I started making friends there.
26:21
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Speaker 2 (00 - Downloads - DS300236)
So
26:31
S…
Speaker 2 (00 - Downloads - DS300236)
that's how I learned how to speak English.
26:33
S…
Speaker 2 (00 - Downloads - DS300236)
I
26:39
S…
Speaker 2 (00 - Downloads - DS300236)
became more focused on things that I needed to do.
26:42
S…
Speaker 1 (00 - Downloads - DS300236)
Probably because you were excited.
26:44
S…
Speaker 2 (00 - Downloads - DS300236)
I think that this is an opportunity.
26:48
S…
Speaker 2 (00 - Downloads - DS300236)
Right.
26:51
S…
Speaker 2 (00 - Downloads - DS300236)
So when you
26:58
S…
Speaker 1 (00 - Downloads - DS300236)
went to school,
27:00
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Speaker 1 (00 - Downloads - DS300236)
did you have a best friend that you hung out with,
27:03
S…
Speaker 1 (00 - Downloads - DS300236)
or do you still have that friend today?
27:07
S…
Speaker 2 (00 - Downloads - DS300236)
You know, unfortunately,
27:08
S…
Speaker 2 (00 - Downloads - DS300236)
I don't.
27:09
S…
Speaker 2 (00 - Downloads - DS300236)
I was so shy because of the barrier of language.
27:12
S…
Speaker 2 (00 - Downloads - DS300236)
So it was very difficult to hang out and just do that.
27:16
S…
Speaker 2 (00 - Downloads - DS300236)
So I was always kind of a very shy,
27:17
S…
Speaker 2 (00 - Downloads - DS300236)
shy student or shy person because of knowing
27:22
S…
Speaker 2 (00 - Downloads - DS300236)
that I will have a hard time communicating and stuff like this.
27:26
S…
Speaker 2 (00 - Downloads - DS300236)
So I wasn't
27:31
S…
Speaker 1 (00 - Downloads - DS300236)
getting it.
27:32
S…
Speaker 2 (00 - Downloads - DS300236)
I had other
27:37
S…
Speaker 2 (00 - Downloads - DS300236)
students in the same school spoke my language in English.
27:41
S…
Speaker 2 (00 - Downloads - DS300236)
Every time they would get stuck explaining to me,
27:44
S…
Speaker 2 (00 - Downloads - DS300236)
they would...
27:45
S…
Speaker 2 (00 - Downloads - DS300236)
on the PA system would call this guy,
27:47
S…
Speaker 2 (00 - Downloads - DS300236)
Sanjeev,
27:48
S…
Speaker 2 (00 - Downloads - DS300236)
and he would come to the class and translate some of
27:52
S…
Speaker 1 (00 - Downloads - DS300236)
the things.
27:53
S…
Speaker 1 (00 - Downloads - DS300236)
Was that a cousin?
27:55
S…
Speaker 2 (00 - Downloads - DS300236)
What
28:00
S…
Speaker 1 (00 - Downloads - DS300236)
was his name?
28:02
S…
Speaker 2 (00 - Downloads - DS300236)
His name is Sanjeev.
28:04
S…
Speaker 1 (00 - Downloads - DS300236)
Sanjeev,
28:04
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Speaker 1 (00 - Downloads - DS300236)
okay.
28:05
S…
Speaker 1 (00 - Downloads - DS300236)
So then you
28:10
S…
Speaker 1 (00 - Downloads - DS300236)
had just mentioned,
28:11
S…
Speaker 1 (00 - Downloads - DS300236)
and I'm asking the question,
28:13
S…
Speaker 1 (00 - Downloads - DS300236)
do you got a part -time job at a coffee shop?
28:18
S…
Speaker 2 (00 - Downloads - DS300236)
I used to work...
28:19
S…
Speaker 1 (00 - Downloads - DS300236)
Was that your first job?
28:21
S…
Speaker 2 (00 - Downloads - DS300236)
First job as
28:25
S…
Speaker 2 (00 - Downloads - DS300236)
a busboy.
28:25
S…
Speaker 1 (00 - Downloads - DS300236)
Okay.
28:26
S…
Speaker 1 (00 - Downloads - DS300236)
Close to home?
28:28
S…
Speaker 2 (00 - Downloads - DS300236)
Close to home,
28:31
S…
Speaker 2 (00 - Downloads - DS300236)
ride a bike.
28:32
S…
Speaker 1 (00 - Downloads - DS300236)
Okay.
28:33
S…
Speaker 2 (00 - Downloads - DS300236)
Work,
28:35
S…
Speaker 2 (00 - Downloads - DS300236)
I used to ride a bike to school at least
28:39
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Speaker 2 (00 - Downloads - DS300236)
four or five miles every day.
28:40
S…
Speaker 1 (00 - Downloads - DS300236)
Really?
28:41
S…
Speaker 2 (00 - Downloads - DS300236)
Oh,
28:42
S…
Speaker 1 (00 - Downloads - DS300236)
today or before?
28:43
S…
Speaker 1 (00 - Downloads - DS300236)
Do you...
28:46
S…
Speaker 2 (00 - Downloads - DS300236)
I see.
28:51
S…
Speaker 1 (00 - Downloads - DS300236)
Okay.
28:52
S…
Speaker 1 (00 - Downloads - DS300236)
So you don't ride a bike today?
28:55
S…
Speaker 2 (00 - Downloads - DS300236)
Bike,
28:57
S…
Speaker 2 (00 - Downloads - DS300236)
but it's stationary.
28:58
S…
Speaker 2 (00 - Downloads - DS300236)
Okay.
29:00
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Speaker 1 (00 - Downloads - DS300236)
What was the name of that little coffee shop?
29:03
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Speaker 1 (00 - Downloads - DS300236)
Do you remember?
29:03
S…
Speaker 2 (00 - Downloads - DS300236)
Oh,
29:05
S…
Speaker 2 (00 - Downloads - DS300236)
my God.
29:06
S…
Speaker 2 (00 - Downloads - DS300236)
That's
29:10
S…
Speaker 1 (00 - Downloads - DS300236)
okay. So how long after that first
29:14
S…
Speaker 1 (00 - Downloads - DS300236)
job did you move up in the world,
29:17
S…
Speaker 1 (00 - Downloads - DS300236)
if that's the right word,
29:18
S…
Speaker 1 (00 - Downloads - DS300236)
and got a job at Jack in the Box?
29:21
S…
Speaker 2 (00 - Downloads - DS300236)
Yeah,
29:22
S…
Speaker 2 (00 - Downloads - DS300236)
so in 84,
29:23
S…
Speaker 2 (00 - Downloads - DS300236)
in the Box on Fifth Avenue,
29:28
S…
Speaker 2 (00 - Downloads - DS300236)
about two blocks away.
29:29
S…
Speaker 2 (00 - Downloads - DS300236)
So as I got settled down,
29:31
S…
Speaker 2 (00 - Downloads - DS300236)
you know, a couple of years,
29:32
S…
Speaker 2 (00 - Downloads - DS300236)
I said, you know,
29:33
S…
Speaker 2 (00 - Downloads - DS300236)
let me get a job there at night because I thought I had some time.
29:48
S…
Speaker 2 (00 - Downloads - DS300236)
Yeah.
29:49
S…
Speaker 2 (00 - Downloads - DS300236)
Really?
29:50
S…
Speaker 2 (00 - Downloads - DS300236)
That
29:54
S…
Speaker 1 (00 - Downloads - DS300236)
was the first time you started making tacos?
30:01
S…
Speaker 1 (00 - Downloads - DS300236)
Beginning of 84 is when I got a job.
30:03
S…
Speaker 1 (00 - Downloads - DS300236)
So 83 I applied,
30:04
S…
Speaker 1 (00 - Downloads - DS300236)
I got a job in 84.
30:06
S…
Speaker 1 (00 - Downloads - DS300236)
Friday,
30:09
S…
Speaker 1 (00 - Downloads - DS300236)
Saturday night working 8 o 'clock,
30:10
S…
Speaker 1 (00 - Downloads - DS300236)
9 to 4 in the morning.
30:11
S…
Speaker 2 (00 - Downloads - DS300236)
That's my routine.
30:13
S…
Speaker 1 (00 - Downloads - DS300236)
Friday, Saturday working jack -in -the -box 8 to 4.
30:16
S…
Speaker 1 (00 - Downloads - DS300236)
Get up at 8 o 'clock to go to a coffee shop on
30:20
S…
Speaker 1 (00 - Downloads - DS300236)
Saturday and Sunday.
30:21
S…
Speaker 1 (00 - Downloads - DS300236)
And 8 to 3 to 7 I
30:25
S…
Speaker 1 (00 - Downloads - DS300236)
used to go work at this video rental place that my brother's
30:29
S…
Speaker 1 (00 - Downloads - DS300236)
friend owned.
30:31
S…
Speaker 1 (00 - Downloads - DS300236)
So I used to work four to five hours there.
30:33
S…
Speaker 1 (00 - Downloads - DS300236)
So I used to work 40 hours or more in three days.
30:36
S…
Speaker 2 (00 - Downloads - DS300236)
Wow.
30:37
S…
Speaker 1 (00 - Downloads - DS300236)
Two days,
30:37
S…
Speaker 1 (00 - Downloads - DS300236)
basically.
30:38
S…
Speaker 1 (00 - Downloads - DS300236)
Two or three days.
30:39
S…
Speaker 2 (00 - Downloads - DS300236)
But did you,
30:41
S…
Speaker 3 (00 - Downloads - DS300236)
when you went to Jack in the Box,
30:44
S…
Speaker 3 (00 - Downloads - DS300236)
did you expect to get a job or were you surprised
30:48
S…
Speaker 3 (00 - Downloads - DS300236)
when they offered you the job?
30:50
S…
Speaker 2 (00 - Downloads - DS300236)
No,
30:51
S…
Speaker 1 (00 - Downloads - DS300236)
so I had a friend that I used to go to school with.
30:55
S…
Speaker 1 (00 - Downloads - DS300236)
His brother was a manager at Jack in the Box.
30:58
S…
Speaker 3 (00 - Downloads - DS300236)
Well, that helps.
30:58
S…
Speaker 1 (00 - Downloads - DS300236)
So he recommended,
31:01
S…
Speaker 1 (00 - Downloads - DS300236)
hey.
31:03
S…
Speaker 1 (00 - Downloads - DS300236)
You can recommend to go and apply for Jack in the Box.
31:06
S…
Speaker 1 (00 - Downloads - DS300236)
And he told the managers that,
31:08
S…
Speaker 1 (00 - Downloads - DS300236)
hey, I'm coming for a job.
31:10
S…
Speaker 1 (00 - Downloads - DS300236)
Because that's how I thought I'm going to go to Jack in the Box,
31:13
S…
Speaker 1 (00 - Downloads - DS300236)
because he was already a manager.
31:14
S…
Speaker 1 (00 - Downloads - DS300236)
So I applied for it.
31:16
S…
Speaker 1 (00 - Downloads - DS300236)
And I told him at the end,
31:20
S…
Speaker 1 (00 - Downloads - DS300236)
are you going to give me a job or not?
31:21
S…
Speaker 1 (00 - Downloads - DS300236)
I said, yeah.
31:22
S…
Speaker 1 (00 - Downloads - DS300236)
I guess somebody didn't show up that day.
31:24
S…
Speaker 1 (00 - Downloads - DS300236)
OK, here's your uniform start.
31:25
S…
Speaker 3 (00 - Downloads - DS300236)
That's good.
31:27
S…
Speaker 3 (00 - Downloads - DS300236)
That happens a lot.
31:29
S…
Speaker 3 (00 - Downloads - DS300236)
So am I correct?
31:32
S…
Speaker 3 (00 - Downloads - DS300236)
Did you like Jack in the Box?
31:55
S…
Speaker 2 (00 - Downloads - DS300236)
Wow.
31:55
S…
Speaker 1 (00 - Downloads - DS300236)
It
32:00
S…
Speaker 1 (00 - Downloads - DS300236)
wasn't then.
32:02
S…
Speaker 1 (00 - Downloads - DS300236)
Wow.
32:14
S…
Speaker 1 (00 - Downloads - DS300236)
So
32:22
S…
Speaker 3 (00 - Downloads - DS300236)
he had a gun,
32:22
S…
Speaker 1 (00 - Downloads - DS300236)
huh? Wow.
33:26
S…
Speaker 2 (00 - Downloads - DS300236)
Do you think,
33:28
S…
Speaker 3 (00 - Downloads - DS300236)
Anil,
33:29
S…
Speaker 3 (00 - Downloads - DS300236)
do you think that was because of your love for customer service?
33:32
S…
Speaker 3 (00 - Downloads - DS300236)
Besides the food?
33:35
S…
Speaker 1 (00 - Downloads - DS300236)
Yeah,
33:36
S…
Speaker 1 (00 - Downloads - DS300236)
besides the food.
33:37
S…
Speaker 2 (00 - Downloads - DS300236)
I just loved what I was doing.
33:38
S…
Speaker 1 (00 - Downloads - DS300236)
It was a job.
33:42
S…
Speaker 1 (00 - Downloads - DS300236)
It was more like I was looking forward to go to work,
33:45
S…
Speaker 1 (00 - Downloads - DS300236)
enjoying with the people and the workers,
33:49
S…
Speaker 1 (00 - Downloads - DS300236)
and I was just having fun.
33:51
S…
Speaker 3 (00 - Downloads - DS300236)
You know,
33:52
S…
Speaker 3 (00 - Downloads - DS300236)
I think Ed has told me the same thing about
33:56
S…
Speaker 3 (00 - Downloads - DS300236)
the way he feels as what you've just shared.
34:00
S…
Speaker 3 (00 - Downloads - DS300236)
So I think you have that in common.
34:02
S…
Speaker 2 (00 - Downloads - DS300236)
It's the food,
34:03
S…
Speaker 3 (00 - Downloads - DS300236)
but it's also loving what you're doing and interacting with the people.
34:08
S…
Speaker 2 (00 - Downloads - DS300236)
Yes.
34:09
S…
Speaker 3 (00 - Downloads - DS300236)
And you know, I don't think,
34:10
S…
Speaker 3 (00 - Downloads - DS300236)
to me,
34:11
S…
Speaker 3 (00 - Downloads - DS300236)
that businesses teach their employees
34:16
S…
Speaker 3 (00 - Downloads - DS300236)
good customer service anymore.
34:18
S…
Speaker 2 (00 - Downloads - DS300236)
No,
34:19
S…
Speaker 1 (00 - Downloads - DS300236)
I think they do the
34:38
S…
Speaker 1 (00 - Downloads - DS300236)
minimum they can.
34:39
S…
Speaker 1 (00 - Downloads - DS300236)
I don't see,
34:40
S…
Speaker 1 (00 - Downloads - DS300236)
very hard to see anybody taking extra steps.
34:42
S…
Speaker 1 (00 - Downloads - DS300236)
And the people who do take extra steps,
34:46
S…
Speaker 1 (00 - Downloads - DS300236)
they move up.
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