1779727619675
May 25, 2026 16:47
· 0:52
· English
· Whisper Turbo
· 2 Cynhadledd
Mae'r trosglwyddiad hwn yn darfod heddiw.
Uwchraddio i storfa barhaol →
Dangos yn Unig
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When you go in to a mediation,
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the first moment
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is critical.
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And you've got to be able to develop a connection with
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these people right out of the blocks.
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And what has always given me comfort to do that is
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the mantra,
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treat these people as though they're guests in
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my home.
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So I want them to feel comfortable.
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I want them to know that I'm going to take good care of them and that if anything
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goes wrong,
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I'm going to be there to catch their wine glass before it hits the
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white rug.
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And if I fall
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back on that mantra,
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it gives me terrific comfort going
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in.
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