1779727619675

0:52 2 Luidsprekere 1 Hoofstukke 18 Groepeamount in units (real)
Volgrote Transmitte Soektog almal

Luidsprekere

Hoofstukke

  1. 0:00
    Hoofstuk 1: When you go in to a mediation, the first moment is critical. 48s · Speaker 1

    When you go in to a mediation, the first moment is critical. And you've got to be able to develop a connection with these people right out of the blocks. And what has always given me comfort to do that is the mantra, treat these people as t…