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    ಅಧ್ಯಾಯ 1: When you go in to a mediation, the first moment is critical. 48s · Speaker 1

    When you go in to a mediation, the first moment is critical. And you've got to be able to develop a connection with these people right out of the blocks. And what has always given me comfort to do that is the mantra, treat these people as t…