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스피커

• Speaker 1 0:00
• Speaker 2 0:18

1. 0:00

   장 1: When you go in to a mediation, the first moment is critical. 48s · Speaker 1

   When you go in to a mediation, the first moment is critical. And you've got to be able to develop a connection with these people right out of the blocks. And what has always given me comfort to do that is the mantra, treat these people as t…