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0:52 2 Mga Speaker 1 Mga Kabanata 18 segment
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    Kabanata 1: When you go in to a mediation, the first moment is critical. 48s · Speaker 1

    When you go in to a mediation, the first moment is critical. And you've got to be able to develop a connection with these people right out of the blocks. And what has always given me comfort to do that is the mantra, treat these people as t…