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0:52 2 发言者 1 章次章次 18 分部分会议

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章章章章章章次章第一章章第一章 1: When you go in to a mediation, the first moment is critical. 48s · Speaker 1

When you go in to a mediation, the first moment is critical. And you've got to be able to develop a connection with these people right out of the blocks. And what has always given me comfort to do that is the mantra, treat these people as t…