[Cerrato, Alejandra]_127-12539262251_20260421193633(7345)
Apr 21, 2026 19:42
· 5:35
· English
· Whisper Turbo
· 4 સ્પીકર
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0:00
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Speaker 1 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Cynthia. How can I help you? Hello, Cynthia. Good afternoon. I'm trying to get a hold of Ms. Debbie while she's available to you. So she is actually gone out on medical leave and won't be back for another six weeks.
0:48
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Speaker 2 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
Can I help you with anything? Well, yeah. Well, first, I hope that Ms. Welsh gets better soon. And we're calling because you guys have been using our electric power jacks for some time now. They're called FX44. And we're just doing a very quick check-in to see how the machines are being performing. So I can't speak with anybody else besides Ms. Welsh that has...
1:15
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Speaker 1 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
Oh, wow, sorry. That has any knowledge on the equipment and somebody who can provide me feedback on it. All right, so that is going to be something I'll have to get you to our manager for. So hold on just a moment, okay? Okay, sure. What's his name? His name is Isaiah. Oh, okay, perfect. All right, hold on just a moment. Sure, thank you. Thank you for...
1:46
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Speaker 3 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips.
2:14
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Speaker 3 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
And if you're a web-registered user, you can count on personalized rate quotes and pickup requests, shipment summary and manifest reports, online invoice payment, and more. Visit us today at ltl.xpo.com. With one of the largest LTL networks in North America, our service extends to Canada, Mexico, Puerto Rico.
2:44
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Speaker 2 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
Hello, sir. This is Alejandra with Power Handling. We spoke a couple of weeks ago, and I was just requesting some feedback on how the equipment that we provide to you guys has been performing, but we were not able to complete the survey together. Do you have 60 seconds for me to ask you six questions? Yes. Okay, thank you. Okay, so...
3:10
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Speaker 2 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
I just want to start by mentioning that the equipment that we provide are the electric jacks. They are called FX44. Do you know how many units do you have at your facility? Two. Okay. Are any of those currently not working or broken? No. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? No, there's two, four. Okay.
3:47
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Speaker 4 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
How would you rate the product's durability and build quality also from 1 to 5? I mean, we use them pretty heavily, so they go through it. Very good. Okay, how likely are you to purchase from power handling again in the future? If we needed them, we would just go through the same process and purchase in the same way, so we'll see you guys again. Okay, sounds good. How likely are you to recommend this product to a company? I like them.
4:24
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Speaker 4 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
I have one last question for you, sir. How well did the product met your expectations? And if you can expand a little bit on how the experience has been using the machines, or if there's anything that you would like to highlight, change, or improve about the machines, would be appreciated. Any type of feedback. I think overall they're good quality machines that do what they're supposed to do. The drivers here that use them. Other than that, I don't really have anything too much. There's not really been too many things around them.
5:00
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Speaker 2 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
Okay, that sounds good, and we're very happy that the equipment is performing as expected at your facility. If you would have to pick one thing that the equipment does well, what would it be? Do you think it would be its weight capacity or its ergonomics, its size? I'd say its size. Okay, very good.
5:23
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Speaker 2 ([Cerrato, Alejandra]_127-12539262251_20260421193633(7345))
No, I really appreciate the feedback, sir. It really helps us improve our equipment and service, and I also appreciate your time as well, and I hope that you have a blessed week, okay? All right, you too. Thank you. All right, of course. Goodbye.
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