1779728265827
May 25, 2026 16:58
· 2:18
· English
· Whisper Turbo
· 2 ໄມໂຄຣໂຟນ
ບົດບັນທຶກນີ້ຈະໝົດອາຍຸໃນມື້ນີ້.
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Speaker 2 (1779728265827)
A conflict summary sheet is a simple but powerful tool.
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Speaker 2 (1779728265827)
Developed from factual information,
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Speaker 2 (1779728265827)
culled from pre -mediation conferences,
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Speaker 2 (1779728265827)
and submissions by the parties,
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Speaker 2 (1779728265827)
it forces the mediator to synthesize that which he should know,
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Speaker 2 (1779728265827)
while also identifying missing or incomplete information.
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Speaker 2 (1779728265827)
It literally draws a diagram of the relationship between parties
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Speaker 2 (1779728265827)
in dispute, while providing important clues about how to structure the mediation
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Speaker 1 (1779728265827)
process itself.
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Speaker 1 (1779728265827)
Properly done,
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Speaker 2 (1779728265827)
the conflict summary sheet should instill a sense of confidence born
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Speaker 2 (1779728265827)
of fluency with the details giving rise to the dispute,
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Speaker 2 (1779728265827)
knowing that the parties will have little patience for an unprepared mediator or
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Speaker 2 (1779728265827)
one who needs to come up to speed during the opening session.
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Speaker 2 (1779728265827)
Perhaps most important,
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Speaker 2 (1779728265827)
the summary sheet will free the mediator to attend to everything taking place
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Speaker 1 (1779728265827)
in the room.
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Speaker 1 (1779728265827)
Again,
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Speaker 2 (1779728265827)
we know that the majority of communication is nonverbal.
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Speaker 2 (1779728265827)
Can a mediator really afford to be so focused on note -taking and document
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Speaker 2 (1779728265827)
review that he or she is blind to those important moments
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Speaker 2 (1779728265827)
playing out around the table?
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Speaker 2 (1779728265827)
Once I was in an opening session,
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Speaker 2 (1779728265827)
armed with a conflict summary sheet and observing all that was going
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Speaker 1 (1779728265827)
on in the room around me.
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Speaker 2 (1779728265827)
The case involved a young mother who'd been pushing a baby in a baby stroller when
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Speaker 2 (1779728265827)
a delivery truck cut a corner too sharply and caught the baby carriage in
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Speaker 2 (1779728265827)
its rear bumper and dragged the carriage several hundred yards before stopping.
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Speaker 1 (1779728265827)
Miraculously,
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Speaker 1 (1779728265827)
the baby survived,
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Speaker 2 (1779728265827)
suffering only abrasions,
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Speaker 2 (1779728265827)
but her mother, understandably,
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Speaker 1 (1779728265827)
was an emotional wreck,
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Speaker 2 (1779728265827)
suffering from recurring nightmares and bouts of depression.
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Speaker 2 (1779728265827)
During the opening session,
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Speaker 2 (1779728265827)
all the attorneys and insurance professionals in the room were focused on the plaintiff's
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Speaker 2 (1779728265827)
attorney and his opening presentation.
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Speaker 2 (1779728265827)
They were busy taking notes and preparing their rebuttal remarks.
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Speaker 2 (1779728265827)
Nobody but me,
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Speaker 2 (1779728265827)
it seemed, was paying attention to the mother,
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Speaker 1 (1779728265827)
who,
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Speaker 2 (1779728265827)
as she was forced to relive the horrific moments of the accident,
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Speaker 2 (1779728265827)
began hyperventilating.
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Speaker 1 (1779728265827)
Fortunately,
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Speaker 2 (1779728265827)
when I saw her eyes roll back in her head and she started to lose consciousness,
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Speaker 2 (1779728265827)
I was able to break her fall before she hit the floor.
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Speaker 2 (1779728265827)
Now, not every moment you observe in openings will be so dramatic,
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Speaker 1 (1779728265827)
but in their own way,
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Speaker 2 (1779728265827)
they will be equally important.
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