GV Hà Nguyễn

The transcript describes a meeting between Phúc, a student in a new design research group, and an unnamed professor, who is teaching English at the University of Lan. Phúc seeks to interview the professor as part of his research, asking about her teaching experience and the proficiency of first-year students in using Microsoft Office tools. The professor discusses the challenges her students face with Microsoft Form and other software, and explains that while students have a good grasp of the language, they struggle with formatting and structure, which can lead to lower scores on academic and professional assignments. The professor attributes this to the students' lack of proficiency in using these tools, which she believes is due to the change in learning environment from primary school to university.