[Cerrato, Alejandra]_127-18585698921_20260421203403(7418)

Apr 21, 2026 20:40 · 5:11 · English · Whisper Turbo · 3 Zvučnici

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0:00

S… Speaker 1 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Tamara. How can I help you? Hey, good afternoon. This is Alejandra with Power Handling. I'm trying to get a hold of Mr. Pablo Martinez, if he's available, please. Yes, let me send you to his office. One quick moment, okay?

0:36

S… Speaker 1 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

All right, thank you very much. Thank you. You're welcome. Thank you for calling XPO. With 40 years of best-in-class service performance, thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Fabian, how may I help you? Hey, good afternoon. This is Mr. Pablo Martinez. Actually, no, my name is Fabian. You need to speak to Pablo. Hang tight, okay?

1:39

S… Speaker 1 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

Yes, sir. Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence.

2:16

S… Speaker 2 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

Hello, Mr. Martinez. This is Alejandra with Power Handling. How are you doing, sir? I'm doing well. How's it going? Everything good. Yeah, so I'm calling because you guys have been using our equipment for some time now, the electric power jacks that are called FX44. And we're doing a very quick check-in to see how the machines have been performing so far. So I just need to ask you six questions in 60 seconds, if that's okay.

2:41

S… Speaker 2 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

Very good. Thank you so much. All right. By any chance, do you know how many units do you have at your facility? Four. Perfect. Are any of those currently broken or not working? No. All right. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? Let's go four. Okay. How would you rate the product's durability and build quality also from one to five? Four. Okay.

3:18

S… Speaker 2 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

How likely are you to purchase from power handling again in the future? 100% sure we will. Okay, that was good. How likely are you to recommend this product to a colleague, sir? Very likely, yeah. Okay. And last question. How well did the product meet your expectation? And if you can expand a little bit on how your experience has been using the equipment, anything that you would like to highlight about it or change or improve?

3:50

S… Speaker 3 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

Any type of feedback would be appreciated. Sorry, go ahead. The only issue we ever had with it is with, I guess, the accelerator to move it, the little red thing to move it, the tab. The two newer models we got, or newer one of the four, we had to replace that ourselves. So we replaced the, what is it called? The accelerator. Yeah. Okay. So that's the only issue we've had with the electrical attack.

4:19

S… Speaker 2 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

All right. Sounds good. Well, I mean, I didn't mean to say it sounds good, but I really appreciate the feedback because it helps us improve our equipment and service and all the details that you're sharing. I'm going to be sharing it with my engineers. That way we can see how can we improve. But were you able to get assistance from our tech support or were you able to fix the issue, sir? We have a technician here on hand and a handyman. He pretty much handles all the equipment, so he took care of it himself.

4:49

S… Speaker 2 ([Cerrato, Alejandra]_127-18585698921_20260421203403(7418))

Oh, okay. Perfect. If you need parts or if you need anything from our end, just remember that we have our own tech support department and we're here to help and anything that you would need assistance with. Okay. Sounds good, ma'am. Thank you. All right. Of course. Thank you so much for your time. I hope that you have a blessed day, sir. Me too, ma'am. Thank you very much. Bye-bye. All right. Bye-bye.

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