1779723516455
May 25, 2026 15:38
· 1:30
· English
· Whisper Turbo
· 2 वक्ता
यो प्रतिलिपि आज म्याद समाप्त हुन्छ ।
स्थायी भण्डारणका लागि स्तरबृद्धि गर्नुहोस् →
देखाउँदै मात्र
0:00
S…
Speaker 1 (1779723516455)
I once mediated a number of cases for a national product manufacturer who
0:04
S…
Speaker 1 (1779723516455)
took very seriously claims that a customer or other family member had been
0:08
S…
Speaker 1 (1779723516455)
injured using his client's product.
0:10
S…
Speaker 1 (1779723516455)
At the beginning of each mediation,
0:13
S…
Speaker 1 (1779723516455)
a corporate representative,
0:14
S…
Speaker 1 (1779723516455)
usually from the legal department or a lead engineer,
0:17
S…
Speaker 1 (1779723516455)
would start by addressing the injured party and or his family.
0:21
S…
Speaker 1 (1779723516455)
The apology typically went something like this.
0:24
S…
Speaker 1 (1779723516455)
While we will undoubtedly have a disagreement today over the cause
0:28
S…
Speaker 1 (1779723516455)
of this accident.
0:29
S…
Speaker 1 (1779723516455)
I just want you to know that I've worked for this company for over 30 years and
0:33
S…
Speaker 1 (1779723516455)
we are in business to make products to help,
0:35
S…
Speaker 2 (1779723516455)
not hurt people.
0:36
S…
Speaker 1 (1779723516455)
When accidents do occur,
0:38
S…
Speaker 1 (1779723516455)
we want you to know we use them as opportunities to re -examine whether we're
0:42
S…
Speaker 1 (1779723516455)
doing everything possible to ensure product safety.
0:45
S…
Speaker 1 (1779723516455)
Yet, above all else,
0:47
S…
Speaker 1 (1779723516455)
we all have families and we never want to see anyone hurt using
0:51
S…
Speaker 2 (1779723516455)
our products.
0:52
S…
Speaker 1 (1779723516455)
Speaking on behalf of everyone at the company,
0:55
S…
Speaker 1 (1779723516455)
we're sorry you've been injured and we promise to work hard today
0:59
S…
Speaker 1 (1779723516455)
to try and resolve this matter by mutual agreement.
1:02
S…
Speaker 1 (1779723516455)
There were many times I saw this type of apology
1:06
S…
Speaker 1 (1779723516455)
used effectively by corporate defendants.
1:08
S…
Speaker 1 (1779723516455)
When offered,
1:09
S…
Speaker 1 (1779723516455)
you could discern a palpable shift in the level of tension and anger
1:13
S…
Speaker 1 (1779723516455)
in the room, paving the way for a more productive exchange.
1:17
S…
Speaker 1 (1779723516455)
While I've often debated the strategic use of apologies,
1:21
S…
Speaker 1 (1779723516455)
particularly by corporate defendants,
1:23
S…
Speaker 1 (1779723516455)
I've come to the conclusion that there still is a place for apology
1:27
S…
Speaker 1 (1779723516455)
in negotiation.
यो प्रतिलिपि AI (स्वचालित वक्तव्य पहिचान) द्वारा उत्पन्न गरिएको थियो । त्रुटि समावेश गर्न सक्छ - महत्वपूर्ण प्रयोगका लागि मौलिक अडियोसँग रुजु गर्नुहोस् । AI नीति
सारांश
यो लिखितको AI सारांश उत्पन्न गर्न सारांश गर्नुहोस् क्लिक गर्नुहोस् ।
सारांश गर्दैछ...
यो प्रतिलिपि बारे AI सोध्नुहोस्
यो transcript बारेमा केही सोध्नुहोस् - एआई सम्बन्धित खण्डहरू र जवाफ पाउनुहुनेछ.