Quality And Coaching Demo
Speaker
Bab
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0:00Bab 1: Hey, team. 174s · Speaker 1
Hey, team. It's Nick. I run Partner Solution Engineering here at Cresta, and today I'm going to do a quick walkthrough of our quality management and coaching product, which sits as part of our larger Cresta platform. So the audience for thi…
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2:55Bab 2: It can be sales behaviors. 302s · Speaker 2
It can be sales behaviors. It can even be customer indicators on the customer side, and the goal is to build up desired and undesired behaviors, put those into a scorecard that controls waiting and desired outcome, and use that scorecard to…
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7:57Bab 3: performers based off of that performance score and see all the details of how my agent is performing based off of my targets. 218s · Speaker 1
performers based off of that performance score and see all the details of how my agent is performing based off of my targets. So in this case, Olivia has the lowest performance score. We can see some of the reasons why. So she often doesn't…
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11:36Bab 4: Appreciate everyone. 4s · Speaker 2
Appreciate everyone. Let me know if you have any questions. Please feel free to reach out. Thank you and have a good day.