[Cerrato, Alejandra]_127-19182912011_20260417210415(6242)
Apr 17, 2026 21:11
· 3:14
· English
· Whisper Turbo
· 2 Hátalar
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0:00
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Speaker 2 ([Cerrato, Alejandra]_127-19182912011_20260417210415(6242))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Donna. How can I help you? Hello, this is Alejandra with Power Handling. I am trying to get a hold of Mr. Ryan Brankle, if he's available, please. If he's in his office. Okay. And tell me who you are with again? Yes, Power Handling. Power Handling.
0:45
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Speaker 2 ([Cerrato, Alejandra]_127-19182912011_20260417210415(6242))
Yes. Give me just a minute. Let me see if I can't find him. Okay, thank you. Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments.
1:13
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Speaker 2 ([Cerrato, Alejandra]_127-19182912011_20260417210415(6242))
Everything you need to manage your shipments is at ltl.xto.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips. Thanks, Earl. Hello, sir. This is Alejandra with Power Handling. Sir, we spoke a couple of weeks ago about the electric power jacks that we provide to you guys.
1:41
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Speaker 1 ([Cerrato, Alejandra]_127-19182912011_20260417210415(6242))
and we're just doing a very quick follow-up on the survey that we completed together. You rated our units a 12 out of a 25, and you stated that the machines break easily, and I referred you to tech support, but we just wanted to understand what led you to that rating, and if you can expand a little bit on the feedback that you gave me, or if you would like to change or improve something about the machines. No, so I had
2:11
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Speaker 1 ([Cerrato, Alejandra]_127-19182912011_20260417210415(6242))
and come out and take a look at them. Evidently, you've got to search it for them. Okay. I understand. Is there any additional feedback that you would like to provide to make the experience better? No, not really. I'm good. Okay, sir. Quick question. Did Tech Support contact you after we spoke on the survey? It's been a quick minute. I don't remember. Okay.
2:52
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Speaker 1 ([Cerrato, Alejandra]_127-19182912011_20260417210415(6242))
Do you have any broken units currently, sir? Yes. Okay. I'm going to be emailing them. That way they can reach out and they can help you fix the issue anyway, okay? All right. Okay. Thank you very much, Mr. Branko. I hope that you have a good weekend, okay? You too. Bye-bye.
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