Session 2 Audio

0:01

S… Speaker 2 (Session 2 Audio)

Hey.

0:01

S… Speaker 3 (Session 2 Audio)

Hello.

0:02

S… Speaker 2 (Session 2 Audio)

Hey Mel,

0:04

S… Speaker 3 (Session 2 Audio)

how are you going?

0:05

S… Speaker 3 (Session 2 Audio)

Oh,

0:05

S… Speaker 3 (Session 2 Audio)

I'm okay.

0:06

S… Speaker 3 (Session 2 Audio)

How are you?

0:06

S… Speaker 3 (Session 2 Audio)

Not too bad,

0:08

S… Speaker 2 (Session 2 Audio)

not too bad for the time of day.

0:10

S… Speaker 1 (Session 2 Audio)

I felt like I started the session last time the same way.

0:13

S… Speaker 1 (Session 2 Audio)

Yeah.

0:13

S… Speaker 3 (Session 2 Audio)

I'm like,

0:14

S… Speaker 1 (Session 2 Audio)

okay, because it just sort of dropped my memory,

0:16

S… Speaker 1 (Session 2 Audio)

which is so funny.

0:16

S… Speaker 2 (Session 2 Audio)

So last time we were talking about the situation that

0:20

S… Speaker 2 (Session 2 Audio)

you're trying to navigate at work.

0:22

S… Speaker 1 (Session 2 Audio)

Yes.

0:23

S… Speaker 2 (Session 2 Audio)

How is that going for you now?

0:24

S… Speaker 1 (Session 2 Audio)

I've actually been reflecting on a few things that I said in that session.

0:28

S… Speaker 1 (Session 2 Audio)

And I was thinking about how,

0:30

S… Speaker 1 (Session 2 Audio)

I think there was an instance where I said,

0:34

S… Speaker 1 (Session 2 Audio)

like,

0:38

S… Speaker 1 (Session 2 Audio)

I think I used the words they're not on my level.

0:40

S… Speaker 1 (Session 2 Audio)

And I think it was really not nice to say.

0:43

S… Speaker 1 (Session 2 Audio)

And I didn't mean it in a way where...

0:46

S… Speaker 1 (Session 2 Audio)

where, or maybe I was thinking that,

0:48

S… Speaker 1 (Session 2 Audio)

I didn't mean it to say that in a way that I'm in a

0:52

S… Speaker 1 (Session 2 Audio)

higher, like I'm more intellectual or whatever it is.

0:55

S… Speaker 2 (Session 2 Audio)

No, that's,

0:56

S… Speaker 3 (Session 2 Audio)

interestingly,

0:57

S… Speaker 2 (Session 2 Audio)

that's not how I took that.

0:58

S… Speaker 2 (Session 2 Audio)

And I just want to reassure you that these sessions are not about...

1:03

S… Speaker 2 (Session 2 Audio)

you know, how you're portraying yourself or themselves or anything.

1:06

S… Speaker 2 (Session 2 Audio)

There's no judgment there at all.

1:07

S… Speaker 2 (Session 2 Audio)

And this is for you to process the whole situation.

1:11

S… Speaker 2 (Session 2 Audio)

And I love the fact that you're self -reflective.

1:13

S… Speaker 2 (Session 2 Audio)

That's really encouraging.

1:15

S… Speaker 2 (Session 2 Audio)

So,

1:17

S… Speaker 2 (Session 2 Audio)

you know, don't worry so much about that.

1:19

S… Speaker 2 (Session 2 Audio)

I mean, you're obviously...

1:21

S… Speaker 2 (Session 2 Audio)

coming from a different background so this is and that's how I

1:25

S… Speaker 2 (Session 2 Audio)

took when you said they're not at my level yeah I took it from they're not coming from my perspective

1:29

S… Speaker 2 (Session 2 Audio)

yes I'm sorry if I misunderstood you but that's how I interpret

1:34

S… Speaker 1 (Session 2 Audio)

it yeah yeah no that's good I think it was just me more thinking oh no I hope I haven't

1:38

S… Speaker 1 (Session 2 Audio)

a crumb across in that way to make it sound as though like I'm

1:42

S… Speaker 1 (Session 2 Audio)

belittling someone or belittling them it's not at all in the case like that it's

1:46

S… Speaker 1 (Session 2 Audio)

just it is a completely different perspective yeah um even if you did

1:50

S… Speaker 2 (Session 2 Audio)

If that was your intention,

1:51

S… Speaker 2 (Session 2 Audio)

there's no judgment here anyway.

1:53

S… Speaker 3 (Session 2 Audio)

Yeah,

1:54

S… Speaker 3 (Session 2 Audio)

yeah. No,

1:54

S… Speaker 1 (Session 2 Audio)

it definitely wasn't.

1:55

S… Speaker 1 (Session 2 Audio)

But what's happened since is that...

1:58

S… Speaker 1 (Session 2 Audio)

So I mentioned to you,

1:59

S… Speaker 1 (Session 2 Audio)

like, this manager sort of,

2:01

S… Speaker 1 (Session 2 Audio)

I feel, is my manager is a bit sort of protective of her.

2:03

S… Speaker 1 (Session 2 Audio)

She's going to call her up on her behaviours and all of this kind of stuff.

2:06

S… Speaker 1 (Session 2 Audio)

And I've had her staff members come to me because they felt safe with me.

2:09

S… Speaker 1 (Session 2 Audio)

Since then,

2:10

S… Speaker 1 (Session 2 Audio)

I've actually had another staff member that...

2:14

S… Speaker 1 (Session 2 Audio)

I'm just trying to think what day was she messaged me.

2:16

S… Speaker 1 (Session 2 Audio)

I had a message.

2:21

S… Speaker 1 (Session 2 Audio)

I can't remember,

2:22

S… Speaker 1 (Session 2 Audio)

but it was sometime during the week.

2:25

S… Speaker 1 (Session 2 Audio)

And it was after hours.

2:28

S… Speaker 1 (Session 2 Audio)

So not in business hours,

2:29

S… Speaker 1 (Session 2 Audio)

because her working hours are late.

2:32

S… Speaker 1 (Session 2 Audio)

She needs to stay with the youth in the refuge.

2:34

S… Speaker 1 (Session 2 Audio)

And she works like,

2:37

S… Speaker 1 (Session 2 Audio)

you know, could be like eight till whatever.

2:39

S… Speaker 1 (Session 2 Audio)

At night time,

2:40

S… Speaker 1 (Session 2 Audio)

that is.

2:40

S… Speaker 1 (Session 2 Audio)

So she works sort of after hours and she works weekends.

2:44

S… Speaker 1 (Session 2 Audio)

So she messaged me saying,

2:46

S… Speaker 1 (Session 2 Audio)

or emailed me saying,

2:48

S… Speaker 1 (Session 2 Audio)

it was lovely to meet you.

2:49

S… Speaker 1 (Session 2 Audio)

I would like to book a conversation with you.

2:52

S… Speaker 1 (Session 2 Audio)

Like, can we please have a meeting?

2:54

S… Speaker 1 (Session 2 Audio)

I would like it to remain confidential.

3:01

S… Speaker 1 (Session 2 Audio)

you know,

3:02

S… Speaker 1 (Session 2 Audio)

weekends work best for her.

3:06

S… Speaker 1 (Session 2 Audio)

And I said,

3:06

S… Speaker 1 (Session 2 Audio)

yeah, of course we can do that.

3:08

S… Speaker 1 (Session 2 Audio)

And she said that I could delete the calendar

3:12

S… Speaker 1 (Session 2 Audio)

invite afterwards,

3:13

S… Speaker 1 (Session 2 Audio)

which made me think,

3:15

S… Speaker 1 (Session 2 Audio)

wow, okay,

3:16

S… Speaker 1 (Session 2 Audio)

it must be really serious if she's...

3:19

S… Speaker 1 (Session 2 Audio)

thinking in the way by not leaving any trail behind that's

3:23

S… Speaker 1 (Session 2 Audio)

where my thought is so it's obviously providing something in her like

3:27

S… Speaker 1 (Session 2 Audio)

she's she's needed to get this out which is why she's contacted me there yeah um but

3:31

S… Speaker 1 (Session 2 Audio)

she's that sort of scared

3:33

S… Speaker 1 (Session 2 Audio)

in a way that she's telling me to delete it afterwards.

3:37

S… Speaker 1 (Session 2 Audio)

So I basically emailed her back or messaged her back saying,

3:40

S… Speaker 1 (Session 2 Audio)

of course, you know,

3:41

S… Speaker 3 (Session 2 Audio)

I'll meet up with you.

3:42

S… Speaker 1 (Session 2 Audio)

You know,

3:43

S… Speaker 1 (Session 2 Audio)

how about like,

3:44

S… Speaker 1 (Session 2 Audio)

obviously I'm at a workshop.

3:45

S… Speaker 1 (Session 2 Audio)

Let's try to do this on Sunday at like 10 o 'clock or whatever.

3:49

S… Speaker 1 (Session 2 Audio)

So tomorrow basically.

3:50

S… Speaker 1 (Session 2 Audio)

So I don't work these hours,

3:52

S… Speaker 3 (Session 2 Audio)

but I'm obviously,

3:52

S… Speaker 1 (Session 2 Audio)

I go out of my way because I want to make sure that they're okay.

3:56

S… Speaker 1 (Session 2 Audio)

And I know that's probably going out of my,

3:59

S… Speaker 1 (Session 2 Audio)

I mean, it is going out of my boundaries at work.

4:01

S… Speaker 1 (Session 2 Audio)

Absolutely is.

4:02

S… Speaker 1 (Session 2 Audio)

But the problem is,

4:03

S… Speaker 1 (Session 2 Audio)

I feel like,

4:04

S… Speaker 1 (Session 2 Audio)

and I've always said this to my manager,

4:05

S… Speaker 1 (Session 2 Audio)

I need to be flexible to meet these people where they are because they don't work,

4:08

S… Speaker 1 (Session 2 Audio)

some of them don't work working hours.

4:10

S… Speaker 1 (Session 2 Audio)

So if I need to like,

4:12

S… Speaker 1 (Session 2 Audio)

you know, if I'm dosing off here or there,

4:14

S… Speaker 1 (Session 2 Audio)

but they're making up for the hours on the weekends to do that,

4:17

S… Speaker 3 (Session 2 Audio)

do you know what I mean?

4:17

S… Speaker 1 (Session 2 Audio)

Or whatever it is,

4:19

S… Speaker 1 (Session 2 Audio)

even if I'm doing my full hours or whatever,

4:20

S… Speaker 1 (Session 2 Audio)

but also doing this other stuff and the thing is I have to do it.

4:24

S… Speaker 1 (Session 2 Audio)

In a sense where,

4:25

S… Speaker 1 (Session 2 Audio)

you know,

4:26

S… Speaker 1 (Session 2 Audio)

I might tell my manager after,

4:28

S… Speaker 1 (Session 2 Audio)

we'll see what happens after this conversation,

4:30

S… Speaker 1 (Session 2 Audio)

what this lady wants to tell me and stuff like that.

4:32

S… Speaker 1 (Session 2 Audio)

But I guess the putting me telling you that is that now I've actually had this other staff member

4:36

S… Speaker 1 (Session 2 Audio)

come to me who doesn't report to me,

4:38

S… Speaker 1 (Session 2 Audio)

who knows that she wants to tell me something that obviously sounds serious.

4:41

S… Speaker 1 (Session 2 Audio)

And then I'm thinking in my head,

4:44

S… Speaker 1 (Session 2 Audio)

I'm going to have to go now back to my manager.

4:47

S… Speaker 3 (Session 2 Audio)

Probably afterwards.

4:47

S… Speaker 1 (Session 2 Audio)

Again, we'll see what she brings up.

4:49

S… Speaker 1 (Session 2 Audio)

If she wants me to say something,

4:50

S… Speaker 1 (Session 2 Audio)

if she wants me to action something,

4:52

S… Speaker 1 (Session 2 Audio)

I will absolutely do it.

4:53

S… Speaker 1 (Session 2 Audio)

I'm going to be there for her so I can surely,

4:55

S… Speaker 1 (Session 2 Audio)

you know,

4:56

S… Speaker 1 (Session 2 Audio)

she can have someone listen to her,

4:57

S… Speaker 1 (Session 2 Audio)

which is what she hasn't been having now.

5:00

S… Speaker 1 (Session 2 Audio)

She doesn't have that now.

5:01

S… Speaker 1 (Session 2 Audio)

She has a manager who's quite condescending,

5:03

S… Speaker 1 (Session 2 Audio)

who uses those sort of belittling words and

5:07

S… Speaker 1 (Session 2 Audio)

all that kind of stuff.

5:10

S… Speaker 1 (Session 2 Audio)

So, yeah,

5:11

S… Speaker 1 (Session 2 Audio)

so that's happened in the intro.

5:13

S… Speaker 1 (Session 2 Audio)

Right.

5:13

S… Speaker 2 (Session 2 Audio)

So we're getting lots and lots of facts and lots and lots of stuff that's happening.

5:17

S… Speaker 2 (Session 2 Audio)

I'm just wondering what are the emotions that are coming up for

5:22

S… Speaker 1 (Session 2 Audio)

you? Like,

5:22

S… Speaker 2 (Session 2 Audio)

I mean, I feel like I was a little bit too quick to dismiss

5:26

S… Speaker 2 (Session 2 Audio)

your concern about the language you use,

5:30

S… Speaker 2 (Session 2 Audio)

about I'm on another level.

5:32

S… Speaker 1 (Session 2 Audio)

Oh,

5:34

S… Speaker 1 (Session 2 Audio)

no, you weren't.

5:34

S… Speaker 1 (Session 2 Audio)

It's all right.

5:35

S… Speaker 1 (Session 2 Audio)

It was just me actually needing to get that off my chest because I had reflected in that week.

5:39

S… Speaker 1 (Session 2 Audio)

Right. That we didn't see each other.

5:41

S… Speaker 1 (Session 2 Audio)

And then I just said,

5:42

S… Speaker 1 (Session 2 Audio)

oh, no, I really didn't want it to come that way at all.

5:44

S… Speaker 1 (Session 2 Audio)

Although sometimes I feel like I'm not part of,

5:46

S… Speaker 1 (Session 2 Audio)

you know what I mean?

5:48

S… Speaker 1 (Session 2 Audio)

Like there's sort of a distance between us.

5:49

S… Speaker 1 (Session 2 Audio)

That's what I mean.

5:49

S… Speaker 1 (Session 2 Audio)

I just wanted to reflect on that.

5:52

S… Speaker 2 (Session 2 Audio)

It sounds,

5:53

S… Speaker 2 (Session 2 Audio)

and I might be wrong,

5:55

S… Speaker 2 (Session 2 Audio)

but it sounds like you don't feel like you're connecting with them

5:59

S… Speaker 2 (Session 2 Audio)

as much as you'd like,

6:02

S… Speaker 2 (Session 2 Audio)

like you're on the same page,

6:03

S… Speaker 2 (Session 2 Audio)

you're on the same level.

6:04

S… Speaker 1 (Session 2 Audio)

Well,

6:05

S… Speaker 1 (Session 2 Audio)

in terms of the managers on...

6:08

S… Speaker 1 (Session 2 Audio)

I guess my peers,

6:09

S… Speaker 1 (Session 2 Audio)

people who are,

6:11

S… Speaker 1 (Session 2 Audio)

you know,

6:11

S… Speaker 1 (Session 2 Audio)

we are all on one level and we report to the same manager.

6:15

S… Speaker 1 (Session 2 Audio)

I guess we've known each other for way longer

6:19

S… Speaker 1 (Session 2 Audio)

than I have.

6:20

S… Speaker 1 (Session 2 Audio)

So I'm kind of like the outsider who isn't from that industry.

6:24

S… Speaker 1 (Session 2 Audio)

I've come in here,

6:25

S… Speaker 1 (Session 2 Audio)

I'm learning sort of the ropes.

6:28

S… Speaker 1 (Session 2 Audio)

but I'll always feel like an outsider because I feel like

6:32

S… Speaker 1 (Session 2 Audio)

they also take into the fact that I'm younger than

6:36

S… Speaker 1 (Session 2 Audio)

they are.

6:37

S… Speaker 1 (Session 2 Audio)

Right.

6:38

S… Speaker 1 (Session 2 Audio)

And,

6:40

S… Speaker 1 (Session 2 Audio)

yeah,

6:41

S… Speaker 1 (Session 2 Audio)

so...

6:43

S… Speaker 2 (Session 2 Audio)

So you just sort of paused then and you sort of looked away and you thought about it and

6:48

S… Speaker 2 (Session 2 Audio)

then you went, yeah.

6:49

S… Speaker 2 (Session 2 Audio)

So what were you thinking in that moment before you went,

6:52

S… Speaker 1 (Session 2 Audio)

yeah? I was thinking,

6:55

S… Speaker 1 (Session 2 Audio)

oh,

6:57

S… Speaker 1 (Session 2 Audio)

I just had the flash in my head of like...

7:00

S… Speaker 1 (Session 2 Audio)

My manager having the interview,

7:03

S… Speaker 1 (Session 2 Audio)

she had an interview with the...

7:05

S… Speaker 1 (Session 2 Audio)

So the staff member,

7:07

S… Speaker 1 (Session 2 Audio)

that's the peer,

7:08

S… Speaker 1 (Session 2 Audio)

who all her staff are coming to me

7:13

S… Speaker 1 (Session 2 Audio)

because I don't feel comfortable going to her.

7:14

S… Speaker 1 (Session 2 Audio)

So let's call her...

7:16

S… Speaker 1 (Session 2 Audio)

Let's call her Jazz.

7:20

S… Speaker 1 (Session 2 Audio)

Okay.

7:21

S… Speaker 1 (Session 2 Audio)

Jazz.

7:22

S… Speaker 1 (Session 2 Audio)

She had to have an interview

7:26

S… Speaker 1 (Session 2 Audio)

because she needed more staff.

7:28

S… Speaker 1 (Session 2 Audio)

Okay.

7:29

S… Speaker 1 (Session 2 Audio)

And my manager...

7:33

S… Speaker 1 (Session 2 Audio)

was in on that interview with her and then they came into the room afterwards and they sort of discussed

7:37

S… Speaker 1 (Session 2 Audio)

or critiqued the client and told me all

7:42

S… Speaker 1 (Session 2 Audio)

about that and sort of like I guess told whoever was in the room afterwards you know what had happened and

7:46

S… Speaker 1 (Session 2 Audio)

I was like how did it go and everything like that and I felt it was really harsh and

7:50

S… Speaker 1 (Session 2 Audio)

critical that they you know the

7:54

S… Speaker 1 (Session 2 Audio)

stuff that they sort of said about the candidate which really I

7:58

S… Speaker 1 (Session 2 Audio)

don't think was relevant to

8:02

S… Speaker 1 (Session 2 Audio)

you know,

8:02

S… Speaker 1 (Session 2 Audio)

like making remarks about her appearance and stuff like that.

8:06

S… Speaker 2 (Session 2 Audio)

So this was for a job interview?

8:07

S… Speaker 1 (Session 2 Audio)

Yes.

8:07

S… Speaker 1 (Session 2 Audio)

And in that flash instance,

8:10

S… Speaker 1 (Session 2 Audio)

I don't know why,

8:12

S… Speaker 1 (Session 2 Audio)

but my thought just went to the fact that my

8:18

S… Speaker 1 (Session 2 Audio)

manager thinking that I'm probably judging her.

8:21

S… Speaker 1 (Session 2 Audio)

Because I always feel like whenever

8:25

S… Speaker 1 (Session 2 Audio)

they're talking about or judging or making funny comments about others,

8:30

S… Speaker 1 (Session 2 Audio)

I feel like whilst no one's verbalising

8:35

S… Speaker 1 (Session 2 Audio)

any of this whatsoever,

8:36

S… Speaker 1 (Session 2 Audio)

there's always incidents where I feel like my managers

8:40

S… Speaker 1 (Session 2 Audio)

eye me to see if I'm judging her and to watch my facial

8:44

S… Speaker 1 (Session 2 Audio)

expression because she knows I would be like,

8:48

S… Speaker 1 (Session 2 Audio)

that's really inappropriate.

8:49

S… Speaker 1 (Session 2 Audio)

Okay,

8:50

S… Speaker 2 (Session 2 Audio)

so you get the sense that they feel like you have a different standard?

8:54

S… Speaker 1 (Session 2 Audio)

Yeah,

8:55

S… Speaker 1 (Session 2 Audio)

and then,

8:56

S… Speaker 1 (Session 2 Audio)

yeah.

8:58

S… Speaker 1 (Session 2 Audio)

So that's...

8:59

S… Speaker 1 (Session 2 Audio)

Work ethics. That's got to be...

9:01

S… Speaker 1 (Session 2 Audio)

Is that a little bit challenging?

9:03

S… Speaker 1 (Session 2 Audio)

It's challenging when you're needing to work with them all.

9:06

S… Speaker 1 (Session 2 Audio)

And I'm thinking about the interview that I...

9:10

S… Speaker 1 (Session 2 Audio)

Not the interview, the meeting that I'm having tomorrow with this lady who I'm

9:16

S… Speaker 1 (Session 2 Audio)

going to try to,

9:16

S… Speaker 1 (Session 2 Audio)

like, you know,

9:17

S… Speaker 1 (Session 2 Audio)

again, we'll see what happens out of this.

9:19

S… Speaker 1 (Session 2 Audio)

And then I'm thinking five steps forward.

9:22

S… Speaker 1 (Session 2 Audio)

If I need to go to my manager,

9:24

S… Speaker 1 (Session 2 Audio)

what she's going to say about this and how her reaction is going to be and the fact that she

9:28

S… Speaker 1 (Session 2 Audio)

might be in that sort of mode of like

9:32

S… Speaker 1 (Session 2 Audio)

stop raising problems to me,

9:35

S… Speaker 1 (Session 2 Audio)

even though they're problems which she's intentionally,

9:37

S… Speaker 1 (Session 2 Audio)

I feel like,

9:38

S… Speaker 1 (Session 2 Audio)

like doesn't want to know about because I feel like she wants to live in

9:42

S… Speaker 1 (Session 2 Audio)

a bubble when like this is really serious.

9:45

S… Speaker 2 (Session 2 Audio)

So I'm sensing that there's some emotions

9:49

S… Speaker 2 (Session 2 Audio)

like you're starting to get a little bit apprehensive.

9:53

S… Speaker 2 (Session 2 Audio)

and where is this going to lead?

9:55

S… Speaker 1 (Session 2 Audio)

Oh,

9:56

S… Speaker 1 (Session 2 Audio)

I just think five steps ahead always.

10:00

S… Speaker 2 (Session 2 Audio)

Yeah, having said that,

10:01

S… Speaker 2 (Session 2 Audio)

it won't still stop me if I need to do that.

10:04

S… Speaker 1 (Session 2 Audio)

No, I don't think it would, but the feeling is the feeling.

10:06

S… Speaker 1 (Session 2 Audio)

Yeah,

10:07

S… Speaker 2 (Session 2 Audio)

that's exactly right.

10:08

S… Speaker 2 (Session 2 Audio)

The feeling is the feeling.

10:09

S… Speaker 2 (Session 2 Audio)

I am feeling apprehensive about it.

10:11

S… Speaker 2 (Session 2 Audio)

Not apprehensive about the meaning,

10:13

S… Speaker 2 (Session 2 Audio)

about potential instances where I'm going to have this again.

10:17

S… Speaker 2 (Session 2 Audio)

And I bring it up in the most factual terms that this is a situation

10:21

S… Speaker 2 (Session 2 Audio)

here, you know.

10:24

S… Speaker 2 (Session 2 Audio)

And I try and tell her the patterns of things that,

10:27

S… Speaker 2 (Session 2 Audio)

you know, we can see this here and we can see this there and stuff.

10:30

S… Speaker 2 (Session 2 Audio)

I feel like it's just probably from her side.

10:33

S… Speaker 2 (Session 2 Audio)

Yeah,

10:37

S… Speaker 2 (Session 2 Audio)

it's just like I used the analogy last week of the tightrope.

10:41

S… Speaker 2 (Session 2 Audio)

It's like balancing that.

10:42

S… Speaker 2 (Session 2 Audio)

So I'm predicting the balancing act again,

10:44

S… Speaker 2 (Session 2 Audio)

basically.

10:45

S… Speaker 1 (Session 2 Audio)

Okay.

10:45

S… Speaker 1 (Session 2 Audio)

So how are you managing that?

10:49

S… Speaker 1 (Session 2 Audio)

like in yourself like in my last session

10:54

S… Speaker 1 (Session 2 Audio)

you were very much like and i don't think the fire is diminished but

10:58

S… Speaker 1 (Session 2 Audio)

there was definitely that fire that passion to get this fixed to get this done to get something

11:02

S… Speaker 1 (Session 2 Audio)

changed yeah and i don't think the fire is diminished yet i'm also

11:06

S… Speaker 1 (Session 2 Audio)

hearing um a little bit of maybe not

11:10

S… Speaker 1 (Session 2 Audio)

apprehension but that i've got to do this again like yeah

11:14

S… Speaker 2 (Session 2 Audio)

yeah yeah well i i also think it's it's probably more of like um

11:21

S… Speaker 2 (Session 2 Audio)

like what's she gonna say to me this

11:25

S… Speaker 2 (Session 2 Audio)

time what's the excuse gonna be this time around and

11:29

S… Speaker 2 (Session 2 Audio)

then a little bit of like hesitancy in me in like

11:34

S… Speaker 2 (Session 2 Audio)

shit she's gonna think that I'm like unraveling all these freaking

11:38

S… Speaker 2 (Session 2 Audio)

things which really should have been sorted out like before.

11:41

S… Speaker 2 (Session 2 Audio)

They're minefields.

11:42

S… Speaker 2 (Session 2 Audio)

That's what they are.

11:43

S… Speaker 1 (Session 2 Audio)

They're minefields.

11:44

S… Speaker 1 (Session 2 Audio)

They're minefields.

11:46

S… Speaker 2 (Session 2 Audio)

That's how I visualise it.

11:47

S… Speaker 2 (Session 2 Audio)

It's just come to me now.

11:48

S… Speaker 2 (Session 2 Audio)

They're like potential minefields that have been undiscovered because it's

11:53

S… Speaker 2 (Session 2 Audio)

just been a brush over.

11:54

S… Speaker 1 (Session 2 Audio)

I like you really animated that then.

11:57

S… Speaker 1 (Session 2 Audio)

Like this is the minefield and it's been brushed over.

12:00

S… Speaker 1 (Session 2 Audio)

Yes.

12:01

S… Speaker 1 (Session 2 Audio)

And it's like you're really...

12:05

S… Speaker 1 (Session 2 Audio)

there's so many things that could go wrong with this.

12:07

S… Speaker 1 (Session 2 Audio)

I'm like, is this going to be accepted in the way that I want it to be portrayed?

12:11

S… Speaker 1 (Session 2 Audio)

I don't want to be looked at as a troublemaker.

12:14

S… Speaker 1 (Session 2 Audio)

I want to be looked at as someone who's a problem solver.

12:16

S… Speaker 1 (Session 2 Audio)

Which,

12:17

S… Speaker 2 (Session 2 Audio)

the funny thing is,

12:19

S… Speaker 2 (Session 2 Audio)

I think in a way she knows that.

12:20

S… Speaker 2 (Session 2 Audio)

She knows I'm very solution -focused and very driven to get the best outcomes for

12:24

S… Speaker 2 (Session 2 Audio)

everyone in this situation.

12:25

S… Speaker 2 (Session 2 Audio)

I actually think the issue is with her hesitation

12:30

S… Speaker 2 (Session 2 Audio)

or like...

12:32

S… Speaker 2 (Session 2 Audio)

her limitations in her inability to have those conversations.

12:36

S… Speaker 2 (Session 2 Audio)

And I feel like it's me managing her uncomfortability.

12:41

S… Speaker 1 (Session 2 Audio)

Okay.

12:41

S… Speaker 2 (Session 2 Audio)

That's what it is.

12:42

S… Speaker 1 (Session 2 Audio)

Right.

12:42

S… Speaker 2 (Session 2 Audio)

And that's the apprehension.

12:46

S… Speaker 1 (Session 2 Audio)

Yeah.

12:46

S… Speaker 2 (Session 2 Audio)

I'm happy to have the conversation where she...

12:50

S… Speaker 2 (Session 2 Audio)

I just know how she's going to act in that.

12:54

S… Speaker 2 (Session 2 Audio)

And I know she's going to look down and be like...

12:57

S… Speaker 2 (Session 2 Audio)

I get your point.

12:58

S… Speaker 2 (Session 2 Audio)

Or,

12:58

S… Speaker 1 (Session 2 Audio)

you know what I mean?

12:59

S… Speaker 1 (Session 2 Audio)

You feel that she's just going to give you a token.

13:02

S… Speaker 2 (Session 2 Audio)

It will be the acknowledgement,

13:04

S… Speaker 2 (Session 2 Audio)

but I think it's her way she responds.

13:07

S… Speaker 2 (Session 2 Audio)

So I'm sure she'll go away.

13:09

S… Speaker 2 (Session 2 Audio)

And if I say to her,

13:10

S… Speaker 2 (Session 2 Audio)

we need to meet with this lady now,

13:12

S… Speaker 2 (Session 2 Audio)

like we have to do it in the next two weeks,

13:14

S… Speaker 2 (Session 2 Audio)

she will do it because I will hold her accountable to do it.

13:17

S… Speaker 2 (Session 2 Audio)

And we will have those meetings.

13:18

S… Speaker 2 (Session 2 Audio)

We've had it before in the past where people have said,

13:21

S… Speaker 2 (Session 2 Audio)

well,

13:21

S… Speaker 2 (Session 2 Audio)

I'm like, no, you need to hear this for yourself from your words.

13:24

S… Speaker 2 (Session 2 Audio)

Because it's only when they hear it from their words can she take the seriousness of the situation,

13:28

S… Speaker 2 (Session 2 Audio)

you know what I mean,

13:29

S… Speaker 2 (Session 2 Audio)

as it is.

13:30

S… Speaker 2 (Session 2 Audio)

I mean, she can get it from me,

13:32

S… Speaker 2 (Session 2 Audio)

but it's never the same as when someone's telling you something to your face.

13:36

S… Speaker 2 (Session 2 Audio)

Do you know what I mean?

13:36

S… Speaker 1 (Session 2 Audio)

When it's coming from a staff member.

13:38

S… Speaker 1 (Session 2 Audio)

For sure.

13:39

S… Speaker 2 (Session 2 Audio)

You know, it's that other level.

13:41

S… Speaker 1 (Session 2 Audio)

That emotional experience.

13:43

S… Speaker 2 (Session 2 Audio)

Absolutely.

13:44

S… Speaker 1 (Session 2 Audio)

Yeah.

13:44

S… Speaker 2 (Session 2 Audio)

The verbatim from the person it's coming from.

13:47

S… Speaker 1 (Session 2 Audio)

Yeah.

13:48

S… Speaker 1 (Session 2 Audio)

So there's a lot.

13:51

S… Speaker 1 (Session 2 Audio)

To me,

13:53

S… Speaker 1 (Session 2 Audio)

it feels a little bit like it's just all happening and I'm just...

13:57

S… Speaker 1 (Session 2 Audio)

You're not feeling overwhelmed by it all.

14:00

S… Speaker 1 (Session 2 Audio)

Like, it does sound like you're juggling an awful lot.

14:02

S… Speaker 2 (Session 2 Audio)

It feels like,

14:03

S… Speaker 2 (Session 2 Audio)

honestly, like I have another assignment to do.

14:05

S… Speaker 1 (Session 2 Audio)

Yeah?

14:06

S… Speaker 1 (Session 2 Audio)

Wow.

14:06

S… Speaker 1 (Session 2 Audio)

Like,

14:07

S… Speaker 2 (Session 2 Audio)

seriously, it does.

14:08

S… Speaker 2 (Session 2 Audio)

It feels like...

14:11

S… Speaker 2 (Session 2 Audio)

So I had the other staff members come to me during Christmas time.

14:15

S… Speaker 2 (Session 2 Audio)

Those two of them came to me about this issue.

14:17

S… Speaker 2 (Session 2 Audio)

Midway through maybe March,

14:19

S… Speaker 2 (Session 2 Audio)

there was another staff member complaining about some other

14:23

S… Speaker 2 (Session 2 Audio)

stuff about her and whatever.

14:24

S… Speaker 2 (Session 2 Audio)

And I've been talking with her about it.

14:27

S… Speaker 2 (Session 2 Audio)

And these people are at different locations,

14:29

S… Speaker 2 (Session 2 Audio)

so they're different refuges.

14:30

S… Speaker 2 (Session 2 Audio)

And now another person's come to me who...

14:35

S… Speaker 2 (Session 2 Audio)

You know,

14:36

S… Speaker 2 (Session 2 Audio)

it's just sort of spaced out over nearly a span of a year,

14:40

S… Speaker 1 (Session 2 Audio)

actually.

14:40

S… Speaker 1 (Session 2 Audio)

Yeah, that's what I was going to say.

14:41

S… Speaker 1 (Session 2 Audio)

This has been going on for quite a few months now.

14:44

S… Speaker 2 (Session 2 Audio)

Yeah,

14:45

S… Speaker 2 (Session 2 Audio)

or at least seven or eight months.

14:46

S… Speaker 2 (Session 2 Audio)

So,

14:49

S… Speaker 1 (Session 2 Audio)

yeah. So I can see it's taking a little bit of a toll.

14:53

S… Speaker 2 (Session 2 Audio)

I just want things

14:57

S… Speaker 1 (Session 2 Audio)

fast.

14:58

S… Speaker 1 (Session 2 Audio)

You want things?

15:00

S… Speaker 2 (Session 2 Audio)

fixed because people are.

15:02

S… Speaker 1 (Session 2 Audio)

It just impacts time.

15:04

S… Speaker 1 (Session 2 Audio)

It impacts resources on people.

15:06

S… Speaker 1 (Session 2 Audio)

If you get turnover because of staff,

15:08

S… Speaker 1 (Session 2 Audio)

because I deal with outcomes of

15:13

S… Speaker 1 (Session 2 Audio)

clients or residents

15:17

S… Speaker 1 (Session 2 Audio)

in the service,

15:18

S… Speaker 1 (Session 2 Audio)

staff impact on client outcomes.

15:22

S… Speaker 1 (Session 2 Audio)

If staff do not feel safe in their environment,

15:24

S… Speaker 1 (Session 2 Audio)

it will have a knock -on effect.

15:26

S… Speaker 1 (Session 2 Audio)

And I take that stuff really seriously.

15:30

S… Speaker 2 (Session 2 Audio)

And I think you also take seriously that the

15:35

S… Speaker 2 (Session 2 Audio)

staff members are safe.

15:37

S… Speaker 2 (Session 2 Audio)

Yeah,

15:37

S… Speaker 1 (Session 2 Audio)

absolutely.

15:38

S… Speaker 2 (Session 2 Audio)

And they feel supported.

15:39

S… Speaker 1 (Session 2 Audio)

Yeah.

15:41

S… Speaker 2 (Session 2 Audio)

So it's that you have that really heightened awareness

15:45

S… Speaker 2 (Session 2 Audio)

of justice.

15:46

S… Speaker 1 (Session 2 Audio)

Yes.

15:47

S… Speaker 2 (Session 2 Audio)

And saying this.

15:48

S… Speaker 1 (Session 2 Audio)

And making sure people are heard.

15:50

S… Speaker 1 (Session 2 Audio)

Absolutely they need to be heard.

15:52

S… Speaker 1 (Session 2 Audio)

Yeah.

15:53

S… Speaker 1 (Session 2 Audio)

Not just residents for their experiences.

15:56

S… Speaker 1 (Session 2 Audio)

Staff experiences absolutely matter.

15:58

S… Speaker 1 (Session 2 Audio)

You know,

15:58

S… Speaker 1 (Session 2 Audio)

you can't have like a staff,

16:02

S… Speaker 1 (Session 2 Audio)

you know,

16:03

S… Speaker 1 (Session 2 Audio)

wide survey that they do of satisfaction of,

16:06

S… Speaker 1 (Session 2 Audio)

you know, the organisation and then don't take that seriously.

16:09

S… Speaker 2 (Session 2 Audio)

No, what's the point of doing?

16:11

S… Speaker 1 (Session 2 Audio)

Exactly right.

16:12

S… Speaker 1 (Session 2 Audio)

Yeah.

16:12

S… Speaker 1 (Session 2 Audio)

And then wonder why your results are low,

16:15

S… Speaker 1 (Session 2 Audio)

you know?

16:16

S… Speaker 1 (Session 2 Audio)

Yeah.

16:17

S… Speaker 1 (Session 2 Audio)

Hello.

16:17

S… Speaker 2 (Session 2 Audio)

Let's have a look at what we actually did.

16:20

S… Speaker 2 (Session 2 Audio)

What is this telling us?

16:21

S… Speaker 1 (Session 2 Audio)

Yeah.

16:22

S… Speaker 1 (Session 2 Audio)

Yeah.

16:23

S… Speaker 2 (Session 2 Audio)

So you're not a sort of tokenism,

16:25

S… Speaker 2 (Session 2 Audio)

you're about...

16:25

S… Speaker 1 (Session 2 Audio)

No, I'm like action,

16:27

S… Speaker 1 (Session 2 Audio)

live action.

16:28

S… Speaker 2 (Session 2 Audio)

Yeah.

16:31

S… Speaker 2 (Session 2 Audio)

Well, you kind of remind me of an action figure.

16:33

S… Speaker 2 (Session 2 Audio)

I'm like...

16:35

S… Speaker 1 (Session 2 Audio)

Oh, well,

16:36

S… Speaker 2 (Session 2 Audio)

you know,

16:37

S… Speaker 2 (Session 2 Audio)

in a really good way,

16:40

S… Speaker 2 (Session 2 Audio)

in a really good way.

16:40

S… Speaker 2 (Session 2 Audio)

Like, you know,

16:41

S… Speaker 2 (Session 2 Audio)

the superhero that comes in and,

16:43

S… Speaker 2 (Session 2 Audio)

you know,

16:44

S… Speaker 2 (Session 2 Audio)

there's a problem here.

16:45

S… Speaker 2 (Session 2 Audio)

I want to help you fix this.

16:47

S… Speaker 2 (Session 2 Audio)

I want to help protect people.

16:49

S… Speaker 2 (Session 2 Audio)

I want this to be the best experience for all the stakeholders,

16:52

S… Speaker 2 (Session 2 Audio)

not just our clients.

16:54

S… Speaker 2 (Session 2 Audio)

And you're quite right.

16:55

S… Speaker 2 (Session 2 Audio)

If the staff are happy,

16:57

S… Speaker 2 (Session 2 Audio)

then they will create a much more calmer environment.

17:01

S… Speaker 2 (Session 2 Audio)

They'll also be able to deal a lot better with your clients.

17:05

S… Speaker 1 (Session 2 Audio)

Yes,

17:05

S… Speaker 1 (Session 2 Audio)

that's right.

17:06

S… Speaker 2 (Session 2 Audio)

So you took a really big sigh there.

17:08

S… Speaker 1 (Session 2 Audio)

Because I just thought about the

17:13

S… Speaker 1 (Session 2 Audio)

time.

17:13

S… Speaker 1 (Session 2 Audio)

And like,

17:15

S… Speaker 1 (Session 2 Audio)

I wish I could

17:19

S… Speaker 1 (Session 2 Audio)

hurry it up.

17:20

S… Speaker 1 (Session 2 Audio)

You know what I mean?

17:21

S… Speaker 1 (Session 2 Audio)

I want to see stuff done like yesterday.

17:23

S… Speaker 1 (Session 2 Audio)

Actually,

17:24

S… Speaker 1 (Session 2 Audio)

it should have been done years ago.

17:25

S… Speaker 1 (Session 2 Audio)

Do you know what I mean?

17:26

S… Speaker 1 (Session 2 Audio)

Like having stuff done,

17:27

S… Speaker 1 (Session 2 Audio)

it should have been done years ago.

17:28

S… Speaker 1 (Session 2 Audio)

This stuff should have really been raised years ago.

17:30

S… Speaker 1 (Session 2 Audio)

The fact that it hasn't,

17:32

S… Speaker 1 (Session 2 Audio)

I've had to basically pick up all these pieces unexpectedly

17:38

S… Speaker 1 (Session 2 Audio)

because they weren't addressed.

17:41

S… Speaker 2 (Session 2 Audio)

Yeah.

17:42

S… Speaker 1 (Session 2 Audio)

So, yeah.

17:44

S… Speaker 1 (Session 2 Audio)

And I know that it can't happen

17:48

S… Speaker 1 (Session 2 Audio)

fast.

17:49

S… Speaker 1 (Session 2 Audio)

Which then is a bit annoying.

17:50

S… Speaker 1 (Session 2 Audio)

Alright,

17:51

S… Speaker 2 (Session 2 Audio)

so what is it like to sort of sit in that annoyance or frustration?

17:55

S… Speaker 1 (Session 2 Audio)

I

18:01

S… Speaker 1 (Session 2 Audio)

just want to keep moving.

18:02

S… Speaker 1 (Session 2 Audio)

We don't have time to wait.

18:04

S… Speaker 2 (Session 2 Audio)

So is it difficult

18:08

S… Speaker 2 (Session 2 Audio)

to just sit?

18:09

S… Speaker 1 (Session 2 Audio)

Yeah,

18:10

S… Speaker 1 (Session 2 Audio)

yeah,

18:11

S… Speaker 1 (Session 2 Audio)

it is.

18:11

S… Speaker 1 (Session 2 Audio)

It is difficult because time is of the essence.

18:14

S… Speaker 1 (Session 2 Audio)

Every minute,

18:17

S… Speaker 1 (Session 2 Audio)

every day forward is like,

18:19

S… Speaker 1 (Session 2 Audio)

you know,

18:19

S… Speaker 1 (Session 2 Audio)

another minute we've lost in life.

18:21

S… Speaker 1 (Session 2 Audio)

Do you know what I mean?

18:23

S… Speaker 1 (Session 2 Audio)

Yes.

18:23

S… Speaker 1 (Session 2 Audio)

Another moment where a staff member could basically leave.

18:26

S… Speaker 1 (Session 2 Audio)

Right.

18:27

S… Speaker 1 (Session 2 Audio)

Because of an unhappy environment.

18:29

S… Speaker 1 (Session 2 Audio)

So it's just how

18:33

S… Speaker 1 (Session 2 Audio)

it is.

18:33

S… Speaker 1 (Session 2 Audio)

Yeah.

18:34

S… Speaker 1 (Session 2 Audio)

So it's a bit,

18:35

S… Speaker 1 (Session 2 Audio)

yeah, and I don't like the thought of that.

Session 2 Audio

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