Session 2 Audio

Jul 31, 2026 01:06 · 22:17 · English · Whisper Turbo · 3 Locutores
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0:01
S… Speaker 2 (Session 2 Audio)
Hey.
0:01
S… Speaker 3 (Session 2 Audio)
Hello.
0:02
S… Speaker 2 (Session 2 Audio)
Hey Mel,
0:04
S… Speaker 3 (Session 2 Audio)
how are you going?
0:05
S… Speaker 3 (Session 2 Audio)
Oh,
0:05
S… Speaker 3 (Session 2 Audio)
I'm okay.
0:06
S… Speaker 3 (Session 2 Audio)
How are you?
0:06
S… Speaker 3 (Session 2 Audio)
Not too bad,
0:08
S… Speaker 2 (Session 2 Audio)
not too bad for the time of day.
0:10
S… Speaker 1 (Session 2 Audio)
I felt like I started the session last time the same way.
0:13
S… Speaker 1 (Session 2 Audio)
Yeah.
0:13
S… Speaker 3 (Session 2 Audio)
I'm like,
0:14
S… Speaker 1 (Session 2 Audio)
okay, because it just sort of dropped my memory,
0:16
S… Speaker 1 (Session 2 Audio)
which is so funny.
0:16
S… Speaker 2 (Session 2 Audio)
So last time we were talking about the situation that
0:20
S… Speaker 2 (Session 2 Audio)
you're trying to navigate at work.
0:22
S… Speaker 1 (Session 2 Audio)
Yes.
0:23
S… Speaker 2 (Session 2 Audio)
How is that going for you now?
0:24
S… Speaker 1 (Session 2 Audio)
I've actually been reflecting on a few things that I said in that session.
0:28
S… Speaker 1 (Session 2 Audio)
And I was thinking about how,
0:30
S… Speaker 1 (Session 2 Audio)
I think there was an instance where I said,
0:34
S… Speaker 1 (Session 2 Audio)
like,
0:38
S… Speaker 1 (Session 2 Audio)
I think I used the words they're not on my level.
0:40
S… Speaker 1 (Session 2 Audio)
And I think it was really not nice to say.
0:43
S… Speaker 1 (Session 2 Audio)
And I didn't mean it in a way where...
0:46
S… Speaker 1 (Session 2 Audio)
where, or maybe I was thinking that,
0:48
S… Speaker 1 (Session 2 Audio)
I didn't mean it to say that in a way that I'm in a
0:52
S… Speaker 1 (Session 2 Audio)
higher, like I'm more intellectual or whatever it is.
0:55
S… Speaker 2 (Session 2 Audio)
No, that's,
0:56
S… Speaker 3 (Session 2 Audio)
interestingly,
0:57
S… Speaker 2 (Session 2 Audio)
that's not how I took that.
0:58
S… Speaker 2 (Session 2 Audio)
And I just want to reassure you that these sessions are not about...
1:03
S… Speaker 2 (Session 2 Audio)
you know, how you're portraying yourself or themselves or anything.
1:06
S… Speaker 2 (Session 2 Audio)
There's no judgment there at all.
1:07
S… Speaker 2 (Session 2 Audio)
And this is for you to process the whole situation.
1:11
S… Speaker 2 (Session 2 Audio)
And I love the fact that you're self -reflective.
1:13
S… Speaker 2 (Session 2 Audio)
That's really encouraging.
1:15
S… Speaker 2 (Session 2 Audio)
So,
1:17
S… Speaker 2 (Session 2 Audio)
you know, don't worry so much about that.
1:19
S… Speaker 2 (Session 2 Audio)
I mean, you're obviously...
1:21
S… Speaker 2 (Session 2 Audio)
coming from a different background so this is and that's how I
1:25
S… Speaker 2 (Session 2 Audio)
took when you said they're not at my level yeah I took it from they're not coming from my perspective
1:29
S… Speaker 2 (Session 2 Audio)
yes I'm sorry if I misunderstood you but that's how I interpret
1:34
S… Speaker 1 (Session 2 Audio)
it yeah yeah no that's good I think it was just me more thinking oh no I hope I haven't
1:38
S… Speaker 1 (Session 2 Audio)
a crumb across in that way to make it sound as though like I'm
1:42
S… Speaker 1 (Session 2 Audio)
belittling someone or belittling them it's not at all in the case like that it's
1:46
S… Speaker 1 (Session 2 Audio)
just it is a completely different perspective yeah um even if you did
1:50
S… Speaker 2 (Session 2 Audio)
If that was your intention,
1:51
S… Speaker 2 (Session 2 Audio)
there's no judgment here anyway.
1:53
S… Speaker 3 (Session 2 Audio)
Yeah,
1:54
S… Speaker 3 (Session 2 Audio)
yeah. No,
1:54
S… Speaker 1 (Session 2 Audio)
it definitely wasn't.
1:55
S… Speaker 1 (Session 2 Audio)
But what's happened since is that...
1:58
S… Speaker 1 (Session 2 Audio)
So I mentioned to you,
1:59
S… Speaker 1 (Session 2 Audio)
like, this manager sort of,
2:01
S… Speaker 1 (Session 2 Audio)
I feel, is my manager is a bit sort of protective of her.
2:03
S… Speaker 1 (Session 2 Audio)
She's going to call her up on her behaviours and all of this kind of stuff.
2:06
S… Speaker 1 (Session 2 Audio)
And I've had her staff members come to me because they felt safe with me.
2:09
S… Speaker 1 (Session 2 Audio)
Since then,
2:10
S… Speaker 1 (Session 2 Audio)
I've actually had another staff member that...
2:14
S… Speaker 1 (Session 2 Audio)
I'm just trying to think what day was she messaged me.
2:16
S… Speaker 1 (Session 2 Audio)
I had a message.
2:21
S… Speaker 1 (Session 2 Audio)
I can't remember,
2:22
S… Speaker 1 (Session 2 Audio)
but it was sometime during the week.
2:25
S… Speaker 1 (Session 2 Audio)
And it was after hours.
2:28
S… Speaker 1 (Session 2 Audio)
So not in business hours,
2:29
S… Speaker 1 (Session 2 Audio)
because her working hours are late.
2:32
S… Speaker 1 (Session 2 Audio)
She needs to stay with the youth in the refuge.
2:34
S… Speaker 1 (Session 2 Audio)
And she works like,
2:37
S… Speaker 1 (Session 2 Audio)
you know, could be like eight till whatever.
2:39
S… Speaker 1 (Session 2 Audio)
At night time,
2:40
S… Speaker 1 (Session 2 Audio)
that is.
2:40
S… Speaker 1 (Session 2 Audio)
So she works sort of after hours and she works weekends.
2:44
S… Speaker 1 (Session 2 Audio)
So she messaged me saying,
2:46
S… Speaker 1 (Session 2 Audio)
or emailed me saying,
2:48
S… Speaker 1 (Session 2 Audio)
it was lovely to meet you.
2:49
S… Speaker 1 (Session 2 Audio)
I would like to book a conversation with you.
2:52
S… Speaker 1 (Session 2 Audio)
Like, can we please have a meeting?
2:54
S… Speaker 1 (Session 2 Audio)
I would like it to remain confidential.
3:01
S… Speaker 1 (Session 2 Audio)
you know,
3:02
S… Speaker 1 (Session 2 Audio)
weekends work best for her.
3:06
S… Speaker 1 (Session 2 Audio)
And I said,
3:06
S… Speaker 1 (Session 2 Audio)
yeah, of course we can do that.
3:08
S… Speaker 1 (Session 2 Audio)
And she said that I could delete the calendar
3:12
S… Speaker 1 (Session 2 Audio)
invite afterwards,
3:13
S… Speaker 1 (Session 2 Audio)
which made me think,
3:15
S… Speaker 1 (Session 2 Audio)
wow, okay,
3:16
S… Speaker 1 (Session 2 Audio)
it must be really serious if she's...
3:19
S… Speaker 1 (Session 2 Audio)
thinking in the way by not leaving any trail behind that's
3:23
S… Speaker 1 (Session 2 Audio)
where my thought is so it's obviously providing something in her like
3:27
S… Speaker 1 (Session 2 Audio)
she's she's needed to get this out which is why she's contacted me there yeah um but
3:31
S… Speaker 1 (Session 2 Audio)
she's that sort of scared
3:33
S… Speaker 1 (Session 2 Audio)
in a way that she's telling me to delete it afterwards.
3:37
S… Speaker 1 (Session 2 Audio)
So I basically emailed her back or messaged her back saying,
3:40
S… Speaker 1 (Session 2 Audio)
of course, you know,
3:41
S… Speaker 3 (Session 2 Audio)
I'll meet up with you.
3:42
S… Speaker 1 (Session 2 Audio)
You know,
3:43
S… Speaker 1 (Session 2 Audio)
how about like,
3:44
S… Speaker 1 (Session 2 Audio)
obviously I'm at a workshop.
3:45
S… Speaker 1 (Session 2 Audio)
Let's try to do this on Sunday at like 10 o 'clock or whatever.
3:49
S… Speaker 1 (Session 2 Audio)
So tomorrow basically.
3:50
S… Speaker 1 (Session 2 Audio)
So I don't work these hours,
3:52
S… Speaker 3 (Session 2 Audio)
but I'm obviously,
3:52
S… Speaker 1 (Session 2 Audio)
I go out of my way because I want to make sure that they're okay.
3:56
S… Speaker 1 (Session 2 Audio)
And I know that's probably going out of my,
3:59
S… Speaker 1 (Session 2 Audio)
I mean, it is going out of my boundaries at work.
4:01
S… Speaker 1 (Session 2 Audio)
Absolutely is.
4:02
S… Speaker 1 (Session 2 Audio)
But the problem is,
4:03
S… Speaker 1 (Session 2 Audio)
I feel like,
4:04
S… Speaker 1 (Session 2 Audio)
and I've always said this to my manager,
4:05
S… Speaker 1 (Session 2 Audio)
I need to be flexible to meet these people where they are because they don't work,
4:08
S… Speaker 1 (Session 2 Audio)
some of them don't work working hours.
4:10
S… Speaker 1 (Session 2 Audio)
So if I need to like,
4:12
S… Speaker 1 (Session 2 Audio)
you know, if I'm dosing off here or there,
4:14
S… Speaker 1 (Session 2 Audio)
but they're making up for the hours on the weekends to do that,
4:17
S… Speaker 3 (Session 2 Audio)
do you know what I mean?
4:17
S… Speaker 1 (Session 2 Audio)
Or whatever it is,
4:19
S… Speaker 1 (Session 2 Audio)
even if I'm doing my full hours or whatever,
4:20
S… Speaker 1 (Session 2 Audio)
but also doing this other stuff and the thing is I have to do it.
4:24
S… Speaker 1 (Session 2 Audio)
In a sense where,
4:25
S… Speaker 1 (Session 2 Audio)
you know,
4:26
S… Speaker 1 (Session 2 Audio)
I might tell my manager after,
4:28
S… Speaker 1 (Session 2 Audio)
we'll see what happens after this conversation,
4:30
S… Speaker 1 (Session 2 Audio)
what this lady wants to tell me and stuff like that.
4:32
S… Speaker 1 (Session 2 Audio)
But I guess the putting me telling you that is that now I've actually had this other staff member
4:36
S… Speaker 1 (Session 2 Audio)
come to me who doesn't report to me,
4:38
S… Speaker 1 (Session 2 Audio)
who knows that she wants to tell me something that obviously sounds serious.
4:41
S… Speaker 1 (Session 2 Audio)
And then I'm thinking in my head,
4:44
S… Speaker 1 (Session 2 Audio)
I'm going to have to go now back to my manager.
4:47
S… Speaker 3 (Session 2 Audio)
Probably afterwards.
4:47
S… Speaker 1 (Session 2 Audio)
Again, we'll see what she brings up.
4:49
S… Speaker 1 (Session 2 Audio)
If she wants me to say something,
4:50
S… Speaker 1 (Session 2 Audio)
if she wants me to action something,
4:52
S… Speaker 1 (Session 2 Audio)
I will absolutely do it.
4:53
S… Speaker 1 (Session 2 Audio)
I'm going to be there for her so I can surely,
4:55
S… Speaker 1 (Session 2 Audio)
you know,
4:56
S… Speaker 1 (Session 2 Audio)
she can have someone listen to her,
4:57
S… Speaker 1 (Session 2 Audio)
which is what she hasn't been having now.
5:00
S… Speaker 1 (Session 2 Audio)
She doesn't have that now.
5:01
S… Speaker 1 (Session 2 Audio)
She has a manager who's quite condescending,
5:03
S… Speaker 1 (Session 2 Audio)
who uses those sort of belittling words and
5:07
S… Speaker 1 (Session 2 Audio)
all that kind of stuff.
5:10
S… Speaker 1 (Session 2 Audio)
So, yeah,
5:11
S… Speaker 1 (Session 2 Audio)
so that's happened in the intro.
5:13
S… Speaker 1 (Session 2 Audio)
Right.
5:13
S… Speaker 2 (Session 2 Audio)
So we're getting lots and lots of facts and lots and lots of stuff that's happening.
5:17
S… Speaker 2 (Session 2 Audio)
I'm just wondering what are the emotions that are coming up for
5:22
S… Speaker 1 (Session 2 Audio)
you? Like,
5:22
S… Speaker 2 (Session 2 Audio)
I mean, I feel like I was a little bit too quick to dismiss
5:26
S… Speaker 2 (Session 2 Audio)
your concern about the language you use,
5:30
S… Speaker 2 (Session 2 Audio)
about I'm on another level.
5:32
S… Speaker 1 (Session 2 Audio)
Oh,
5:34
S… Speaker 1 (Session 2 Audio)
no, you weren't.
5:34
S… Speaker 1 (Session 2 Audio)
It's all right.
5:35
S… Speaker 1 (Session 2 Audio)
It was just me actually needing to get that off my chest because I had reflected in that week.
5:39
S… Speaker 1 (Session 2 Audio)
Right. That we didn't see each other.
5:41
S… Speaker 1 (Session 2 Audio)
And then I just said,
5:42
S… Speaker 1 (Session 2 Audio)
oh, no, I really didn't want it to come that way at all.
5:44
S… Speaker 1 (Session 2 Audio)
Although sometimes I feel like I'm not part of,
5:46
S… Speaker 1 (Session 2 Audio)
you know what I mean?
5:48
S… Speaker 1 (Session 2 Audio)
Like there's sort of a distance between us.
5:49
S… Speaker 1 (Session 2 Audio)
That's what I mean.
5:49
S… Speaker 1 (Session 2 Audio)
I just wanted to reflect on that.
5:52
S… Speaker 2 (Session 2 Audio)
It sounds,
5:53
S… Speaker 2 (Session 2 Audio)
and I might be wrong,
5:55
S… Speaker 2 (Session 2 Audio)
but it sounds like you don't feel like you're connecting with them
5:59
S… Speaker 2 (Session 2 Audio)
as much as you'd like,
6:02
S… Speaker 2 (Session 2 Audio)
like you're on the same page,
6:03
S… Speaker 2 (Session 2 Audio)
you're on the same level.
6:04
S… Speaker 1 (Session 2 Audio)
Well,
6:05
S… Speaker 1 (Session 2 Audio)
in terms of the managers on...
6:08
S… Speaker 1 (Session 2 Audio)
I guess my peers,
6:09
S… Speaker 1 (Session 2 Audio)
people who are,
6:11
S… Speaker 1 (Session 2 Audio)
you know,
6:11
S… Speaker 1 (Session 2 Audio)
we are all on one level and we report to the same manager.
6:15
S… Speaker 1 (Session 2 Audio)
I guess we've known each other for way longer
6:19
S… Speaker 1 (Session 2 Audio)
than I have.
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S… Speaker 1 (Session 2 Audio)
So I'm kind of like the outsider who isn't from that industry.
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S… Speaker 1 (Session 2 Audio)
I've come in here,
6:25
S… Speaker 1 (Session 2 Audio)
I'm learning sort of the ropes.
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S… Speaker 1 (Session 2 Audio)
but I'll always feel like an outsider because I feel like
6:32
S… Speaker 1 (Session 2 Audio)
they also take into the fact that I'm younger than
6:36
S… Speaker 1 (Session 2 Audio)
they are.
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S… Speaker 1 (Session 2 Audio)
Right.
6:38
S… Speaker 1 (Session 2 Audio)
And,
6:40
S… Speaker 1 (Session 2 Audio)
yeah,
6:41
S… Speaker 1 (Session 2 Audio)
so...
6:43
S… Speaker 2 (Session 2 Audio)
So you just sort of paused then and you sort of looked away and you thought about it and
6:48
S… Speaker 2 (Session 2 Audio)
then you went, yeah.
6:49
S… Speaker 2 (Session 2 Audio)
So what were you thinking in that moment before you went,
6:52
S… Speaker 1 (Session 2 Audio)
yeah? I was thinking,
6:55
S… Speaker 1 (Session 2 Audio)
oh,
6:57
S… Speaker 1 (Session 2 Audio)
I just had the flash in my head of like...
7:00
S… Speaker 1 (Session 2 Audio)
My manager having the interview,
7:03
S… Speaker 1 (Session 2 Audio)
she had an interview with the...
7:05
S… Speaker 1 (Session 2 Audio)
So the staff member,
7:07
S… Speaker 1 (Session 2 Audio)
that's the peer,
7:08
S… Speaker 1 (Session 2 Audio)
who all her staff are coming to me
7:13
S… Speaker 1 (Session 2 Audio)
because I don't feel comfortable going to her.
7:14
S… Speaker 1 (Session 2 Audio)
So let's call her...
7:16
S… Speaker 1 (Session 2 Audio)
Let's call her Jazz.
7:20
S… Speaker 1 (Session 2 Audio)
Okay.
7:21
S… Speaker 1 (Session 2 Audio)
Jazz.
7:22
S… Speaker 1 (Session 2 Audio)
She had to have an interview
7:26
S… Speaker 1 (Session 2 Audio)
because she needed more staff.
7:28
S… Speaker 1 (Session 2 Audio)
Okay.
7:29
S… Speaker 1 (Session 2 Audio)
And my manager...
7:33
S… Speaker 1 (Session 2 Audio)
was in on that interview with her and then they came into the room afterwards and they sort of discussed
7:37
S… Speaker 1 (Session 2 Audio)
or critiqued the client and told me all
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S… Speaker 1 (Session 2 Audio)
about that and sort of like I guess told whoever was in the room afterwards you know what had happened and
7:46
S… Speaker 1 (Session 2 Audio)
I was like how did it go and everything like that and I felt it was really harsh and
7:50
S… Speaker 1 (Session 2 Audio)
critical that they you know the
7:54
S… Speaker 1 (Session 2 Audio)
stuff that they sort of said about the candidate which really I
7:58
S… Speaker 1 (Session 2 Audio)
don't think was relevant to
8:02
S… Speaker 1 (Session 2 Audio)
you know,
8:02
S… Speaker 1 (Session 2 Audio)
like making remarks about her appearance and stuff like that.
8:06
S… Speaker 2 (Session 2 Audio)
So this was for a job interview?
8:07
S… Speaker 1 (Session 2 Audio)
Yes.
8:07
S… Speaker 1 (Session 2 Audio)
And in that flash instance,
8:10
S… Speaker 1 (Session 2 Audio)
I don't know why,
8:12
S… Speaker 1 (Session 2 Audio)
but my thought just went to the fact that my
8:18
S… Speaker 1 (Session 2 Audio)
manager thinking that I'm probably judging her.
8:21
S… Speaker 1 (Session 2 Audio)
Because I always feel like whenever
8:25
S… Speaker 1 (Session 2 Audio)
they're talking about or judging or making funny comments about others,
8:30
S… Speaker 1 (Session 2 Audio)
I feel like whilst no one's verbalising
8:35
S… Speaker 1 (Session 2 Audio)
any of this whatsoever,
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S… Speaker 1 (Session 2 Audio)
there's always incidents where I feel like my managers
8:40
S… Speaker 1 (Session 2 Audio)
eye me to see if I'm judging her and to watch my facial
8:44
S… Speaker 1 (Session 2 Audio)
expression because she knows I would be like,
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S… Speaker 1 (Session 2 Audio)
that's really inappropriate.
8:49
S… Speaker 1 (Session 2 Audio)
Okay,
8:50
S… Speaker 2 (Session 2 Audio)
so you get the sense that they feel like you have a different standard?
8:54
S… Speaker 1 (Session 2 Audio)
Yeah,
8:55
S… Speaker 1 (Session 2 Audio)
and then,
8:56
S… Speaker 1 (Session 2 Audio)
yeah.
8:58
S… Speaker 1 (Session 2 Audio)
So that's...
8:59
S… Speaker 1 (Session 2 Audio)
Work ethics. That's got to be...
9:01
S… Speaker 1 (Session 2 Audio)
Is that a little bit challenging?
9:03
S… Speaker 1 (Session 2 Audio)
It's challenging when you're needing to work with them all.
9:06
S… Speaker 1 (Session 2 Audio)
And I'm thinking about the interview that I...
9:10
S… Speaker 1 (Session 2 Audio)
Not the interview, the meeting that I'm having tomorrow with this lady who I'm
9:16
S… Speaker 1 (Session 2 Audio)
going to try to,
9:16
S… Speaker 1 (Session 2 Audio)
like, you know,
9:17
S… Speaker 1 (Session 2 Audio)
again, we'll see what happens out of this.
9:19
S… Speaker 1 (Session 2 Audio)
And then I'm thinking five steps forward.
9:22
S… Speaker 1 (Session 2 Audio)
If I need to go to my manager,
9:24
S… Speaker 1 (Session 2 Audio)
what she's going to say about this and how her reaction is going to be and the fact that she
9:28
S… Speaker 1 (Session 2 Audio)
might be in that sort of mode of like
9:32
S… Speaker 1 (Session 2 Audio)
stop raising problems to me,
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S… Speaker 1 (Session 2 Audio)
even though they're problems which she's intentionally,
9:37
S… Speaker 1 (Session 2 Audio)
I feel like,
9:38
S… Speaker 1 (Session 2 Audio)
like doesn't want to know about because I feel like she wants to live in
9:42
S… Speaker 1 (Session 2 Audio)
a bubble when like this is really serious.
9:45
S… Speaker 2 (Session 2 Audio)
So I'm sensing that there's some emotions
9:49
S… Speaker 2 (Session 2 Audio)
like you're starting to get a little bit apprehensive.
9:53
S… Speaker 2 (Session 2 Audio)
and where is this going to lead?
9:55
S… Speaker 1 (Session 2 Audio)
Oh,
9:56
S… Speaker 1 (Session 2 Audio)
I just think five steps ahead always.
10:00
S… Speaker 2 (Session 2 Audio)
Yeah, having said that,
10:01
S… Speaker 2 (Session 2 Audio)
it won't still stop me if I need to do that.
10:04
S… Speaker 1 (Session 2 Audio)
No, I don't think it would, but the feeling is the feeling.
10:06
S… Speaker 1 (Session 2 Audio)
Yeah,
10:07
S… Speaker 2 (Session 2 Audio)
that's exactly right.
10:08
S… Speaker 2 (Session 2 Audio)
The feeling is the feeling.
10:09
S… Speaker 2 (Session 2 Audio)
I am feeling apprehensive about it.
10:11
S… Speaker 2 (Session 2 Audio)
Not apprehensive about the meaning,
10:13
S… Speaker 2 (Session 2 Audio)
about potential instances where I'm going to have this again.
10:17
S… Speaker 2 (Session 2 Audio)
And I bring it up in the most factual terms that this is a situation
10:21
S… Speaker 2 (Session 2 Audio)
here, you know.
10:24
S… Speaker 2 (Session 2 Audio)
And I try and tell her the patterns of things that,
10:27
S… Speaker 2 (Session 2 Audio)
you know, we can see this here and we can see this there and stuff.
10:30
S… Speaker 2 (Session 2 Audio)
I feel like it's just probably from her side.
10:33
S… Speaker 2 (Session 2 Audio)
Yeah,
10:37
S… Speaker 2 (Session 2 Audio)
it's just like I used the analogy last week of the tightrope.
10:41
S… Speaker 2 (Session 2 Audio)
It's like balancing that.
10:42
S… Speaker 2 (Session 2 Audio)
So I'm predicting the balancing act again,
10:44
S… Speaker 2 (Session 2 Audio)
basically.
10:45
S… Speaker 1 (Session 2 Audio)
Okay.
10:45
S… Speaker 1 (Session 2 Audio)
So how are you managing that?
10:49
S… Speaker 1 (Session 2 Audio)
like in yourself like in my last session
10:54
S… Speaker 1 (Session 2 Audio)
you were very much like and i don't think the fire is diminished but
10:58
S… Speaker 1 (Session 2 Audio)
there was definitely that fire that passion to get this fixed to get this done to get something
11:02
S… Speaker 1 (Session 2 Audio)
changed yeah and i don't think the fire is diminished yet i'm also
11:06
S… Speaker 1 (Session 2 Audio)
hearing um a little bit of maybe not
11:10
S… Speaker 1 (Session 2 Audio)
apprehension but that i've got to do this again like yeah
11:14
S… Speaker 2 (Session 2 Audio)
yeah yeah well i i also think it's it's probably more of like um
11:21
S… Speaker 2 (Session 2 Audio)
like what's she gonna say to me this
11:25
S… Speaker 2 (Session 2 Audio)
time what's the excuse gonna be this time around and
11:29
S… Speaker 2 (Session 2 Audio)
then a little bit of like hesitancy in me in like
11:34
S… Speaker 2 (Session 2 Audio)
shit she's gonna think that I'm like unraveling all these freaking
11:38
S… Speaker 2 (Session 2 Audio)
things which really should have been sorted out like before.
11:41
S… Speaker 2 (Session 2 Audio)
They're minefields.
11:42
S… Speaker 2 (Session 2 Audio)
That's what they are.
11:43
S… Speaker 1 (Session 2 Audio)
They're minefields.
11:44
S… Speaker 1 (Session 2 Audio)
They're minefields.
11:46
S… Speaker 2 (Session 2 Audio)
That's how I visualise it.
11:47
S… Speaker 2 (Session 2 Audio)
It's just come to me now.
11:48
S… Speaker 2 (Session 2 Audio)
They're like potential minefields that have been undiscovered because it's
11:53
S… Speaker 2 (Session 2 Audio)
just been a brush over.
11:54
S… Speaker 1 (Session 2 Audio)
I like you really animated that then.
11:57
S… Speaker 1 (Session 2 Audio)
Like this is the minefield and it's been brushed over.
12:00
S… Speaker 1 (Session 2 Audio)
Yes.
12:01
S… Speaker 1 (Session 2 Audio)
And it's like you're really...
12:05
S… Speaker 1 (Session 2 Audio)
there's so many things that could go wrong with this.
12:07
S… Speaker 1 (Session 2 Audio)
I'm like, is this going to be accepted in the way that I want it to be portrayed?
12:11
S… Speaker 1 (Session 2 Audio)
I don't want to be looked at as a troublemaker.
12:14
S… Speaker 1 (Session 2 Audio)
I want to be looked at as someone who's a problem solver.
12:16
S… Speaker 1 (Session 2 Audio)
Which,
12:17
S… Speaker 2 (Session 2 Audio)
the funny thing is,
12:19
S… Speaker 2 (Session 2 Audio)
I think in a way she knows that.
12:20
S… Speaker 2 (Session 2 Audio)
She knows I'm very solution -focused and very driven to get the best outcomes for
12:24
S… Speaker 2 (Session 2 Audio)
everyone in this situation.
12:25
S… Speaker 2 (Session 2 Audio)
I actually think the issue is with her hesitation
12:30
S… Speaker 2 (Session 2 Audio)
or like...
12:32
S… Speaker 2 (Session 2 Audio)
her limitations in her inability to have those conversations.
12:36
S… Speaker 2 (Session 2 Audio)
And I feel like it's me managing her uncomfortability.
12:41
S… Speaker 1 (Session 2 Audio)
Okay.
12:41
S… Speaker 2 (Session 2 Audio)
That's what it is.
12:42
S… Speaker 1 (Session 2 Audio)
Right.
12:42
S… Speaker 2 (Session 2 Audio)
And that's the apprehension.
12:46
S… Speaker 1 (Session 2 Audio)
Yeah.
12:46
S… Speaker 2 (Session 2 Audio)
I'm happy to have the conversation where she...
12:50
S… Speaker 2 (Session 2 Audio)
I just know how she's going to act in that.
12:54
S… Speaker 2 (Session 2 Audio)
And I know she's going to look down and be like...
12:57
S… Speaker 2 (Session 2 Audio)
I get your point.
12:58
S… Speaker 2 (Session 2 Audio)
Or,
12:58
S… Speaker 1 (Session 2 Audio)
you know what I mean?
12:59
S… Speaker 1 (Session 2 Audio)
You feel that she's just going to give you a token.
13:02
S… Speaker 2 (Session 2 Audio)
It will be the acknowledgement,
13:04
S… Speaker 2 (Session 2 Audio)
but I think it's her way she responds.
13:07
S… Speaker 2 (Session 2 Audio)
So I'm sure she'll go away.
13:09
S… Speaker 2 (Session 2 Audio)
And if I say to her,
13:10
S… Speaker 2 (Session 2 Audio)
we need to meet with this lady now,
13:12
S… Speaker 2 (Session 2 Audio)
like we have to do it in the next two weeks,
13:14
S… Speaker 2 (Session 2 Audio)
she will do it because I will hold her accountable to do it.
13:17
S… Speaker 2 (Session 2 Audio)
And we will have those meetings.
13:18
S… Speaker 2 (Session 2 Audio)
We've had it before in the past where people have said,
13:21
S… Speaker 2 (Session 2 Audio)
well,
13:21
S… Speaker 2 (Session 2 Audio)
I'm like, no, you need to hear this for yourself from your words.
13:24
S… Speaker 2 (Session 2 Audio)
Because it's only when they hear it from their words can she take the seriousness of the situation,
13:28
S… Speaker 2 (Session 2 Audio)
you know what I mean,
13:29
S… Speaker 2 (Session 2 Audio)
as it is.
13:30
S… Speaker 2 (Session 2 Audio)
I mean, she can get it from me,
13:32
S… Speaker 2 (Session 2 Audio)
but it's never the same as when someone's telling you something to your face.
13:36
S… Speaker 2 (Session 2 Audio)
Do you know what I mean?
13:36
S… Speaker 1 (Session 2 Audio)
When it's coming from a staff member.
13:38
S… Speaker 1 (Session 2 Audio)
For sure.
13:39
S… Speaker 2 (Session 2 Audio)
You know, it's that other level.
13:41
S… Speaker 1 (Session 2 Audio)
That emotional experience.
13:43
S… Speaker 2 (Session 2 Audio)
Absolutely.
13:44
S… Speaker 1 (Session 2 Audio)
Yeah.
13:44
S… Speaker 2 (Session 2 Audio)
The verbatim from the person it's coming from.
13:47
S… Speaker 1 (Session 2 Audio)
Yeah.
13:48
S… Speaker 1 (Session 2 Audio)
So there's a lot.
13:51
S… Speaker 1 (Session 2 Audio)
To me,
13:53
S… Speaker 1 (Session 2 Audio)
it feels a little bit like it's just all happening and I'm just...
13:57
S… Speaker 1 (Session 2 Audio)
You're not feeling overwhelmed by it all.
14:00
S… Speaker 1 (Session 2 Audio)
Like, it does sound like you're juggling an awful lot.
14:02
S… Speaker 2 (Session 2 Audio)
It feels like,
14:03
S… Speaker 2 (Session 2 Audio)
honestly, like I have another assignment to do.
14:05
S… Speaker 1 (Session 2 Audio)
Yeah?
14:06
S… Speaker 1 (Session 2 Audio)
Wow.
14:06
S… Speaker 1 (Session 2 Audio)
Like,
14:07
S… Speaker 2 (Session 2 Audio)
seriously, it does.
14:08
S… Speaker 2 (Session 2 Audio)
It feels like...
14:11
S… Speaker 2 (Session 2 Audio)
So I had the other staff members come to me during Christmas time.
14:15
S… Speaker 2 (Session 2 Audio)
Those two of them came to me about this issue.
14:17
S… Speaker 2 (Session 2 Audio)
Midway through maybe March,
14:19
S… Speaker 2 (Session 2 Audio)
there was another staff member complaining about some other
14:23
S… Speaker 2 (Session 2 Audio)
stuff about her and whatever.
14:24
S… Speaker 2 (Session 2 Audio)
And I've been talking with her about it.
14:27
S… Speaker 2 (Session 2 Audio)
And these people are at different locations,
14:29
S… Speaker 2 (Session 2 Audio)
so they're different refuges.
14:30
S… Speaker 2 (Session 2 Audio)
And now another person's come to me who...
14:35
S… Speaker 2 (Session 2 Audio)
You know,
14:36
S… Speaker 2 (Session 2 Audio)
it's just sort of spaced out over nearly a span of a year,
14:40
S… Speaker 1 (Session 2 Audio)
actually.
14:40
S… Speaker 1 (Session 2 Audio)
Yeah, that's what I was going to say.
14:41
S… Speaker 1 (Session 2 Audio)
This has been going on for quite a few months now.
14:44
S… Speaker 2 (Session 2 Audio)
Yeah,
14:45
S… Speaker 2 (Session 2 Audio)
or at least seven or eight months.
14:46
S… Speaker 2 (Session 2 Audio)
So,
14:49
S… Speaker 1 (Session 2 Audio)
yeah. So I can see it's taking a little bit of a toll.
14:53
S… Speaker 2 (Session 2 Audio)
I just want things
14:57
S… Speaker 1 (Session 2 Audio)
fast.
14:58
S… Speaker 1 (Session 2 Audio)
You want things?
15:00
S… Speaker 2 (Session 2 Audio)
fixed because people are.
15:02
S… Speaker 1 (Session 2 Audio)
It just impacts time.
15:04
S… Speaker 1 (Session 2 Audio)
It impacts resources on people.
15:06
S… Speaker 1 (Session 2 Audio)
If you get turnover because of staff,
15:08
S… Speaker 1 (Session 2 Audio)
because I deal with outcomes of
15:13
S… Speaker 1 (Session 2 Audio)
clients or residents
15:17
S… Speaker 1 (Session 2 Audio)
in the service,
15:18
S… Speaker 1 (Session 2 Audio)
staff impact on client outcomes.
15:22
S… Speaker 1 (Session 2 Audio)
If staff do not feel safe in their environment,
15:24
S… Speaker 1 (Session 2 Audio)
it will have a knock -on effect.
15:26
S… Speaker 1 (Session 2 Audio)
And I take that stuff really seriously.
15:30
S… Speaker 2 (Session 2 Audio)
And I think you also take seriously that the
15:35
S… Speaker 2 (Session 2 Audio)
staff members are safe.
15:37
S… Speaker 2 (Session 2 Audio)
Yeah,
15:37
S… Speaker 1 (Session 2 Audio)
absolutely.
15:38
S… Speaker 2 (Session 2 Audio)
And they feel supported.
15:39
S… Speaker 1 (Session 2 Audio)
Yeah.
15:41
S… Speaker 2 (Session 2 Audio)
So it's that you have that really heightened awareness
15:45
S… Speaker 2 (Session 2 Audio)
of justice.
15:46
S… Speaker 1 (Session 2 Audio)
Yes.
15:47
S… Speaker 2 (Session 2 Audio)
And saying this.
15:48
S… Speaker 1 (Session 2 Audio)
And making sure people are heard.
15:50
S… Speaker 1 (Session 2 Audio)
Absolutely they need to be heard.
15:52
S… Speaker 1 (Session 2 Audio)
Yeah.
15:53
S… Speaker 1 (Session 2 Audio)
Not just residents for their experiences.
15:56
S… Speaker 1 (Session 2 Audio)
Staff experiences absolutely matter.
15:58
S… Speaker 1 (Session 2 Audio)
You know,
15:58
S… Speaker 1 (Session 2 Audio)
you can't have like a staff,
16:02
S… Speaker 1 (Session 2 Audio)
you know,
16:03
S… Speaker 1 (Session 2 Audio)
wide survey that they do of satisfaction of,
16:06
S… Speaker 1 (Session 2 Audio)
you know, the organisation and then don't take that seriously.
16:09
S… Speaker 2 (Session 2 Audio)
No, what's the point of doing?
16:11
S… Speaker 1 (Session 2 Audio)
Exactly right.
16:12
S… Speaker 1 (Session 2 Audio)
Yeah.
16:12
S… Speaker 1 (Session 2 Audio)
And then wonder why your results are low,
16:15
S… Speaker 1 (Session 2 Audio)
you know?
16:16
S… Speaker 1 (Session 2 Audio)
Yeah.
16:17
S… Speaker 1 (Session 2 Audio)
Hello.
16:17
S… Speaker 2 (Session 2 Audio)
Let's have a look at what we actually did.
16:20
S… Speaker 2 (Session 2 Audio)
What is this telling us?
16:21
S… Speaker 1 (Session 2 Audio)
Yeah.
16:22
S… Speaker 1 (Session 2 Audio)
Yeah.
16:23
S… Speaker 2 (Session 2 Audio)
So you're not a sort of tokenism,
16:25
S… Speaker 2 (Session 2 Audio)
you're about...
16:25
S… Speaker 1 (Session 2 Audio)
No, I'm like action,
16:27
S… Speaker 1 (Session 2 Audio)
live action.
16:28
S… Speaker 2 (Session 2 Audio)
Yeah.
16:31
S… Speaker 2 (Session 2 Audio)
Well, you kind of remind me of an action figure.
16:33
S… Speaker 2 (Session 2 Audio)
I'm like...
16:35
S… Speaker 1 (Session 2 Audio)
Oh, well,
16:36
S… Speaker 2 (Session 2 Audio)
you know,
16:37
S… Speaker 2 (Session 2 Audio)
in a really good way,
16:40
S… Speaker 2 (Session 2 Audio)
in a really good way.
16:40
S… Speaker 2 (Session 2 Audio)
Like, you know,
16:41
S… Speaker 2 (Session 2 Audio)
the superhero that comes in and,
16:43
S… Speaker 2 (Session 2 Audio)
you know,
16:44
S… Speaker 2 (Session 2 Audio)
there's a problem here.
16:45
S… Speaker 2 (Session 2 Audio)
I want to help you fix this.
16:47
S… Speaker 2 (Session 2 Audio)
I want to help protect people.
16:49
S… Speaker 2 (Session 2 Audio)
I want this to be the best experience for all the stakeholders,
16:52
S… Speaker 2 (Session 2 Audio)
not just our clients.
16:54
S… Speaker 2 (Session 2 Audio)
And you're quite right.
16:55
S… Speaker 2 (Session 2 Audio)
If the staff are happy,
16:57
S… Speaker 2 (Session 2 Audio)
then they will create a much more calmer environment.
17:01
S… Speaker 2 (Session 2 Audio)
They'll also be able to deal a lot better with your clients.
17:05
S… Speaker 1 (Session 2 Audio)
Yes,
17:05
S… Speaker 1 (Session 2 Audio)
that's right.
17:06
S… Speaker 2 (Session 2 Audio)
So you took a really big sigh there.
17:08
S… Speaker 1 (Session 2 Audio)
Because I just thought about the
17:13
S… Speaker 1 (Session 2 Audio)
time.
17:13
S… Speaker 1 (Session 2 Audio)
And like,
17:15
S… Speaker 1 (Session 2 Audio)
I wish I could
17:19
S… Speaker 1 (Session 2 Audio)
hurry it up.
17:20
S… Speaker 1 (Session 2 Audio)
You know what I mean?
17:21
S… Speaker 1 (Session 2 Audio)
I want to see stuff done like yesterday.
17:23
S… Speaker 1 (Session 2 Audio)
Actually,
17:24
S… Speaker 1 (Session 2 Audio)
it should have been done years ago.
17:25
S… Speaker 1 (Session 2 Audio)
Do you know what I mean?
17:26
S… Speaker 1 (Session 2 Audio)
Like having stuff done,
17:27
S… Speaker 1 (Session 2 Audio)
it should have been done years ago.
17:28
S… Speaker 1 (Session 2 Audio)
This stuff should have really been raised years ago.
17:30
S… Speaker 1 (Session 2 Audio)
The fact that it hasn't,
17:32
S… Speaker 1 (Session 2 Audio)
I've had to basically pick up all these pieces unexpectedly
17:38
S… Speaker 1 (Session 2 Audio)
because they weren't addressed.
17:41
S… Speaker 2 (Session 2 Audio)
Yeah.
17:42
S… Speaker 1 (Session 2 Audio)
So, yeah.
17:44
S… Speaker 1 (Session 2 Audio)
And I know that it can't happen
17:48
S… Speaker 1 (Session 2 Audio)
fast.
17:49
S… Speaker 1 (Session 2 Audio)
Which then is a bit annoying.
17:50
S… Speaker 1 (Session 2 Audio)
Alright,
17:51
S… Speaker 2 (Session 2 Audio)
so what is it like to sort of sit in that annoyance or frustration?
17:55
S… Speaker 1 (Session 2 Audio)
I
18:01
S… Speaker 1 (Session 2 Audio)
just want to keep moving.
18:02
S… Speaker 1 (Session 2 Audio)
We don't have time to wait.
18:04
S… Speaker 2 (Session 2 Audio)
So is it difficult
18:08
S… Speaker 2 (Session 2 Audio)
to just sit?
18:09
S… Speaker 1 (Session 2 Audio)
Yeah,
18:10
S… Speaker 1 (Session 2 Audio)
yeah,
18:11
S… Speaker 1 (Session 2 Audio)
it is.
18:11
S… Speaker 1 (Session 2 Audio)
It is difficult because time is of the essence.
18:14
S… Speaker 1 (Session 2 Audio)
Every minute,
18:17
S… Speaker 1 (Session 2 Audio)
every day forward is like,
18:19
S… Speaker 1 (Session 2 Audio)
you know,
18:19
S… Speaker 1 (Session 2 Audio)
another minute we've lost in life.
18:21
S… Speaker 1 (Session 2 Audio)
Do you know what I mean?
18:23
S… Speaker 1 (Session 2 Audio)
Yes.
18:23
S… Speaker 1 (Session 2 Audio)
Another moment where a staff member could basically leave.
18:26
S… Speaker 1 (Session 2 Audio)
Right.
18:27
S… Speaker 1 (Session 2 Audio)
Because of an unhappy environment.
18:29
S… Speaker 1 (Session 2 Audio)
So it's just how
18:33
S… Speaker 1 (Session 2 Audio)
it is.
18:33
S… Speaker 1 (Session 2 Audio)
Yeah.
18:34
S… Speaker 1 (Session 2 Audio)
So it's a bit,
18:35
S… Speaker 1 (Session 2 Audio)
yeah, and I don't like the thought of that.

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