Session 1 First Half Audio

Jul 31, 2026 05:03 · 21:18 · English · Whisper Turbo · 2 Àwọn Àkọ́lé
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0:03
S… Speaker 2 (Session 1 First Half Audio)
Hi Melissa,
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S… Speaker 1 (Session 1 First Half Audio)
how are you?
0:04
S… Speaker 2 (Session 1 First Half Audio)
Hello,
0:05
S… Speaker 1 (Session 1 First Half Audio)
I'm okay.
0:06
S… Speaker 2 (Session 1 First Half Audio)
Oh, that's great.
0:08
S… Speaker 2 (Session 1 First Half Audio)
It was really great to meet you last session and,
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S… Speaker 2 (Session 1 First Half Audio)
you know, just really nice to get to know you and everything about you.
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S… Speaker 2 (Session 1 First Half Audio)
I'm so glad you came back today for our next session.
0:18
S… Speaker 2 (Session 1 First Half Audio)
So what's been going on with you?
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S… Speaker 1 (Session 1 First Half Audio)
Well,
0:22
S… Speaker 1 (Session 1 First Half Audio)
sort of similar situation,
0:23
S… Speaker 1 (Session 1 First Half Audio)
still stuff at work.
0:25
S… Speaker 1 (Session 1 First Half Audio)
So basically...
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S… Speaker 1 (Session 1 First Half Audio)
I work with a bunch of managers and myself who report
0:32
S… Speaker 1 (Session 1 First Half Audio)
to our manager.
0:33
S… Speaker 2 (Session 1 First Half Audio)
Right.
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S… Speaker 1 (Session 1 First Half Audio)
And the other two managers are okay
0:38
S… Speaker 1 (Session 1 First Half Audio)
and they seem to have,
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S… Speaker 1 (Session 1 First Half Audio)
you know, their stuff sort of organized because,
0:42
S… Speaker 1 (Session 1 First Half Audio)
as I mentioned before,
0:43
S… Speaker 1 (Session 1 First Half Audio)
like I work with...
0:45
S… Speaker 1 (Session 1 First Half Audio)
Three different managers who basically take care of three different types of cohorts.
0:49
S… Speaker 1 (Session 1 First Half Audio)
So one of them takes care of the men's section,
0:51
S… Speaker 1 (Session 1 First Half Audio)
one of them takes care of the women's section.
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S… Speaker 1 (Session 1 First Half Audio)
The other one is for youth.
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S… Speaker 1 (Session 1 First Half Audio)
And the men's and the women's managers
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S… Speaker 1 (Session 1 First Half Audio)
seem to have their stuff down pat.
1:00
S… Speaker 1 (Session 1 First Half Audio)
They don't seem to have any issues.
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S… Speaker 1 (Session 1 First Half Audio)
Their staff seem to be fine and everything like that.
1:03
S… Speaker 1 (Session 1 First Half Audio)
It's just the one...
1:05
S… Speaker 1 (Session 1 First Half Audio)
No,
1:07
S… Speaker 1 (Session 1 First Half Audio)
sorry, it's the youth one.
1:08
S… Speaker 1 (Session 1 First Half Audio)
The youth manager seems to be fine.
1:10
S… Speaker 1 (Session 1 First Half Audio)
The men's one seems to be fine.
1:12
S… Speaker 1 (Session 1 First Half Audio)
It's just the women's one who...
1:15
S… Speaker 1 (Session 1 First Half Audio)
who just,
1:15
S… Speaker 1 (Session 1 First Half Audio)
there seems to be sort of like a lot of issues in that area.
1:19
S… Speaker 1 (Session 1 First Half Audio)
I've had a lot of her staff come to me confidentially because I don't feel like they can
1:23
S… Speaker 1 (Session 1 First Half Audio)
go to her about stuff.
1:24
S… Speaker 1 (Session 1 First Half Audio)
And then they've made complaints and I've
1:29
S… Speaker 1 (Session 1 First Half Audio)
raised it to my manager who,
1:30
S… Speaker 1 (Session 1 First Half Audio)
again, all of us report to my manager.
1:33
S… Speaker 1 (Session 1 First Half Audio)
But it seems to be as though my manager is
1:37
S… Speaker 1 (Session 1 First Half Audio)
shielding her or like protecting her
1:41
S… Speaker 1 (Session 1 First Half Audio)
lack of...
1:44
S… Speaker 1 (Session 1 First Half Audio)
or her inability and effectiveness of the work she does.
1:47
S… Speaker 1 (Session 1 First Half Audio)
And she's been in the role for like four years.
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S… Speaker 1 (Session 1 First Half Audio)
And the fact that she hasn't done,
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S… Speaker 1 (Session 1 First Half Audio)
like, for example,
1:54
S… Speaker 1 (Session 1 First Half Audio)
at this sort of,
1:56
S… Speaker 1 (Session 1 First Half Audio)
like, refuge, they're meant to have,
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S… Speaker 1 (Session 1 First Half Audio)
like, an operations manual.
1:58
S… Speaker 1 (Session 1 First Half Audio)
Right.
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S… Speaker 1 (Session 1 First Half Audio)
Where, you know,
2:00
S… Speaker 1 (Session 1 First Half Audio)
if staff need to,
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S… Speaker 1 (Session 1 First Half Audio)
like, understand the procedural policy,
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S… Speaker 1 (Session 1 First Half Audio)
that should be in place.
2:04
S… Speaker 1 (Session 1 First Half Audio)
There's a draft that's been there since,
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S… Speaker 1 (Session 1 First Half Audio)
like, 2019.
2:07
S… Speaker 2 (Session 1 First Half Audio)
Right,
2:08
S… Speaker 1 (Session 1 First Half Audio)
OK. And she's been the manager there for four years.
2:10
S… Speaker 1 (Session 1 First Half Audio)
Why isn't this updated?
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S… Speaker 2 (Session 1 First Half Audio)
OK.
2:12
S… Speaker 1 (Session 1 First Half Audio)
And basically staff are just,
2:14
S… Speaker 1 (Session 1 First Half Audio)
you know,
2:14
S… Speaker 1 (Session 1 First Half Audio)
they're sitting there and I use this sort of analogy with her that...
2:18
S… Speaker 1 (Session 1 First Half Audio)
they're like floating in an ocean with no life prompts because they're looking at
2:22
S… Speaker 1 (Session 1 First Half Audio)
a draft document which don't have specific clear guidelines on how to act
2:26
S… Speaker 1 (Session 1 First Half Audio)
in this situation if someone presents and they're under the influence or whatever it
2:30
S… Speaker 1 (Session 1 First Half Audio)
is.
2:30
S… Speaker 2 (Session 1 First Half Audio)
Right, okay.
2:31
S… Speaker 1 (Session 1 First Half Audio)
And there have been lots of complaints.
2:33
S… Speaker 1 (Session 1 First Half Audio)
I've had meetings with the staff
2:38
S… Speaker 1 (Session 1 First Half Audio)
who came to me who wanted to speak to me confidentially about
2:42
S… Speaker 1 (Session 1 First Half Audio)
the situation because they felt comfortable with me.
2:45
S… Speaker 1 (Session 1 First Half Audio)
And then I said to my manager,
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S… Speaker 1 (Session 1 First Half Audio)
you need to sit in here because I felt like she was so removed from
2:50
S… Speaker 1 (Session 1 First Half Audio)
the situation that she didn't understand what was going on on the ground.
2:52
S… Speaker 1 (Session 1 First Half Audio)
She gives all of us autonomy to do whatever
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S… Speaker 1 (Session 1 First Half Audio)
we want to do.
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S… Speaker 1 (Session 1 First Half Audio)
She believes and trusts that we're doing the right thing,
3:00
S… Speaker 1 (Session 1 First Half Audio)
which me and the other two are doing okay.
3:04
S… Speaker 1 (Session 1 First Half Audio)
But it's the other one in the women's refuge,
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S… Speaker 1 (Session 1 First Half Audio)
this manager,
3:08
S… Speaker 1 (Session 1 First Half Audio)
who basically...
3:12
S… Speaker 1 (Session 1 First Half Audio)
Needs help and support,
3:14
S… Speaker 1 (Session 1 First Half Audio)
which I don't think she realises.
3:16
S… Speaker 1 (Session 1 First Half Audio)
And I don't think she noticed until I brought it to
3:20
S… Speaker 1 (Session 1 First Half Audio)
lie, until people started speaking up.
3:22
S… Speaker 1 (Session 1 First Half Audio)
People would just leave work and,
3:24
S… Speaker 1 (Session 1 First Half Audio)
like, leave the organisation because they just felt like Jasmine's
3:28
S… Speaker 1 (Session 1 First Half Audio)
her name. She was a blocker.
3:29
S… Speaker 1 (Session 1 First Half Audio)
She was inexperienced.
3:30
S… Speaker 1 (Session 1 First Half Audio)
She talked down to staff and,
3:33
S… Speaker 1 (Session 1 First Half Audio)
you know,
3:35
S… Speaker 1 (Session 1 First Half Audio)
like,
3:35
S… Speaker 1 (Session 1 First Half Audio)
for example, you know,
3:36
S… Speaker 1 (Session 1 First Half Audio)
like, she just put stuff back on them and belittled them.
3:41
S… Speaker 2 (Session 1 First Half Audio)
A bit passive aggressive,
3:43
S… Speaker 2 (Session 1 First Half Audio)
would you say?
3:43
S… Speaker 1 (Session 1 First Half Audio)
No, even more like literally saying,
3:45
S… Speaker 1 (Session 1 First Half Audio)
oh, don't you have,
3:47
S… Speaker 1 (Session 1 First Half Audio)
you know, I thought you were more experienced than this.
3:49
S… Speaker 1 (Session 1 First Half Audio)
Like literally actually say to them stuff like that,
3:52
S… Speaker 1 (Session 1 First Half Audio)
proper belittling of stuff,
3:53
S… Speaker 1 (Session 1 First Half Audio)
which is highly inappropriate.
3:55
S… Speaker 1 (Session 1 First Half Audio)
And it's like the main thing is
3:59
S… Speaker 1 (Session 1 First Half Audio)
that there's a lot of safety and risk issues around this is what
4:03
S… Speaker 1 (Session 1 First Half Audio)
I see it as being.
4:05
S… Speaker 1 (Session 1 First Half Audio)
And this is what the people on the ground are saying to me is that there's a big...
4:11
S… Speaker 1 (Session 1 First Half Audio)
vulnerability and open area in the fact that we aren't providing staff
4:16
S… Speaker 1 (Session 1 First Half Audio)
safety basically.
4:18
S… Speaker 2 (Session 1 First Half Audio)
Because they're like frontline workers really aren't they?
4:20
S… Speaker 1 (Session 1 First Half Audio)
Frontline workers open to massive risk and we don't have any black and white guidelines
4:24
S… Speaker 1 (Session 1 First Half Audio)
on what to do in this situation.
4:25
S… Speaker 1 (Session 1 First Half Audio)
So we've had verbals and oh this is what to do in this situation by the
4:29
S… Speaker 1 (Session 1 First Half Audio)
way and I keep reiterating to my manager it needs to be a black and white.
4:33
S… Speaker 1 (Session 1 First Half Audio)
This operations manual should have been done.
4:36
S… Speaker 1 (Session 1 First Half Audio)
Four years ago when she started.
4:38
S… Speaker 2 (Session 1 First Half Audio)
Is this the same scene that you were telling me about before?
4:41
S… Speaker 1 (Session 1 First Half Audio)
Yes.
4:42
S… Speaker 2 (Session 1 First Half Audio)
Where you were trying to make it really friendly and warm and everything you
4:46
S… Speaker 2 (Session 1 First Half Audio)
tried to do, she kind of blocked?
4:47
S… Speaker 1 (Session 1 First Half Audio)
Well,
4:48
S… Speaker 1 (Session 1 First Half Audio)
she was just more of,
4:50
S… Speaker 1 (Session 1 First Half Audio)
she saw me as a threat.
4:52
S… Speaker 1 (Session 1 First Half Audio)
She saw me as a threat coming and taking over because she didn't think of
4:56
S… Speaker 1 (Session 1 First Half Audio)
this stuff beforehand.
4:57
S… Speaker 1 (Session 1 First Half Audio)
She doesn't see that,
4:58
S… Speaker 1 (Session 1 First Half Audio)
you know, she...
5:00
S… Speaker 1 (Session 1 First Half Audio)
Like, why are people coming to me with this?
5:01
S… Speaker 1 (Session 1 First Half Audio)
And actually,
5:02
S… Speaker 1 (Session 1 First Half Audio)
she doesn't even know that so much of her staff came to me.
5:05
S… Speaker 1 (Session 1 First Half Audio)
Because otherwise,
5:07
S… Speaker 1 (Session 1 First Half Audio)
she'll think it's a personal attack on her.
5:09
S… Speaker 2 (Session 1 First Half Audio)
Right.
5:10
S… Speaker 2 (Session 1 First Half Audio)
So you're kind of like the meat in the sandwich.
5:12
S… Speaker 2 (Session 1 First Half Audio)
You're the one right in the middle,
5:13
S… Speaker 2 (Session 1 First Half Audio)
seeing all this side,
5:15
S… Speaker 2 (Session 1 First Half Audio)
and you're trying to get someone to listen.
5:18
S… Speaker 1 (Session 1 First Half Audio)
Yes.
5:19
S… Speaker 1 (Session 1 First Half Audio)
And the thing is,
5:20
S… Speaker 1 (Session 1 First Half Audio)
it's kind of like not overstepping my boundaries of where I can tell her what to do in this
5:24
S… Speaker 1 (Session 1 First Half Audio)
situation,
5:25
S… Speaker 1 (Session 1 First Half Audio)
but going to my manager.
5:27
S… Speaker 1 (Session 1 First Half Audio)
But also then not shaming my manager for not actually saying that why
5:31
S… Speaker 1 (Session 1 First Half Audio)
do we have this not in place?
5:33
S… Speaker 1 (Session 1 First Half Audio)
How is the fact that none of this is here and you're meant to be oversight
5:37
S… Speaker 1 (Session 1 First Half Audio)
on this?
5:37
S… Speaker 2 (Session 1 First Half Audio)
Wow,
5:38
S… Speaker 1 (Session 1 First Half Audio)
that's going to be frustrating.
5:39
S… Speaker 1 (Session 1 First Half Audio)
It's like walking on a tightrope
5:43
S… Speaker 1 (Session 1 First Half Audio)
where I'm like needing to not shame my manager.
5:48
S… Speaker 1 (Session 1 First Half Audio)
because she really should have been onto this because now so many things have exploded
5:52
S… Speaker 1 (Session 1 First Half Audio)
and incidences have happened where children have been put at risk and,
5:56
S… Speaker 1 (Session 1 First Half Audio)
like, really bad stuff.
5:57
S… Speaker 1 (Session 1 First Half Audio)
But the thing is,
5:59
S… Speaker 1 (Session 1 First Half Audio)
this could have all been prevented if there was oversight to begin with,
6:02
S… Speaker 1 (Session 1 First Half Audio)
if we actually had an audit of do we have stuff in play.
6:05
S… Speaker 2 (Session 1 First Half Audio)
Yeah, yeah,
6:06
S… Speaker 1 (Session 1 First Half Audio)
yeah.
6:07
S… Speaker 1 (Session 1 First Half Audio)
And...
6:09
S… Speaker 1 (Session 1 First Half Audio)
And it's interesting because the staff who initially came to me,
6:12
S… Speaker 1 (Session 1 First Half Audio)
one of them has now left.
6:13
S… Speaker 1 (Session 1 First Half Audio)
She and I suggested to her go in like the whistleblower line.
6:17
S… Speaker 2 (Session 1 First Half Audio)
Right.
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S… Speaker 1 (Session 1 First Half Audio)
And speak up about it.
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S… Speaker 1 (Session 1 First Half Audio)
Which actually, the funny thing is,
6:20
S… Speaker 1 (Session 1 First Half Audio)
my manager actually mentioned to one of the other ladies,
6:22
S… Speaker 1 (Session 1 First Half Audio)
here are the avenues,
6:23
S… Speaker 1 (Session 1 First Half Audio)
you've got to make a complaint,
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S… Speaker 1 (Session 1 First Half Audio)
go to the whistleblower line.
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S… Speaker 1 (Session 1 First Half Audio)
She left.
6:27
S… Speaker 1 (Session 1 First Half Audio)
And when she got to,
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S… Speaker 1 (Session 1 First Half Audio)
she put all her thingy in the whistleblower information.
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S… Speaker 1 (Session 1 First Half Audio)
She used my name as a reference.
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S… Speaker 1 (Session 1 First Half Audio)
I said, I'm Morgan Malcolm.
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S… Speaker 1 (Session 1 First Half Audio)
You know what I mean?
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S… Speaker 1 (Session 1 First Half Audio)
I know what's been going on.
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S… Speaker 1 (Session 1 First Half Audio)
Use my name.
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S… Speaker 1 (Session 1 First Half Audio)
And then after all of that,
6:40
S… Speaker 1 (Session 1 First Half Audio)
they looked at it for two days.
6:42
S… Speaker 1 (Session 1 First Half Audio)
And the whistleblower is meant to be separate from the actual organisation.
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S… Speaker 1 (Session 1 First Half Audio)
They wrote back an email.
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S… Speaker 1 (Session 1 First Half Audio)
The lady didn't even have the hide to call her and said...
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S… Speaker 1 (Session 1 First Half Audio)
We've spoken to,
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S… Speaker 1 (Session 1 First Half Audio)
you know, WHNS and,
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S… Speaker 1 (Session 1 First Half Audio)
you know,
6:56
S… Speaker 1 (Session 1 First Half Audio)
which is basically,
6:57
S… Speaker 1 (Session 1 First Half Audio)
you know, workplace whatever,
6:58
S… Speaker 1 (Session 1 First Half Audio)
health and safety,
6:59
S… Speaker 1 (Session 1 First Half Audio)
whatever, as well as,
7:00
S… Speaker 1 (Session 1 First Half Audio)
like, my manager and whatever.
7:03
S… Speaker 1 (Session 1 First Half Audio)
They're satisfied that everything's in place and on the ground and
7:07
S… Speaker 1 (Session 1 First Half Audio)
we're here now that you've moved on and good luck in your job.
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S… Speaker 1 (Session 1 First Half Audio)
That was the...
7:12
S… Speaker 1 (Session 1 First Half Audio)
Wow.
7:13
S… Speaker 1 (Session 1 First Half Audio)
That was literally the investigation.
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S… Speaker 1 (Session 1 First Half Audio)
They didn't have the courtesy to call her.
7:21
S… Speaker 2 (Session 1 First Half Audio)
To get an actual statement.
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S… Speaker 1 (Session 1 First Half Audio)
To actually say,
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S… Speaker 1 (Session 1 First Half Audio)
let me hear your side of the story,
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S… Speaker 1 (Session 1 First Half Audio)
other than the fact that whatever she wrote,
7:27
S… Speaker 1 (Session 1 First Half Audio)
nothing whatsoever.
7:29
S… Speaker 1 (Session 1 First Half Audio)
And I thought, oh,
7:29
S… Speaker 1 (Session 1 First Half Audio)
my God, that is the most negligent thing I have ever seen in my entire life,
7:33
S… Speaker 1 (Session 1 First Half Audio)
particularly from a whistleblower with me.
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S… Speaker 1 (Session 1 First Half Audio)
How is anyone going to want to speak up about this?
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S… Speaker 1 (Session 1 First Half Audio)
Mind you,
7:38
S… Speaker 1 (Session 1 First Half Audio)
nothing is still in place on the ground.
7:40
S… Speaker 1 (Session 1 First Half Audio)
I had a meeting with my manager yesterday saying,
7:43
S… Speaker 1 (Session 1 First Half Audio)
oh, no, the other guy,
7:44
S… Speaker 1 (Session 1 First Half Audio)
a couple of days ago,
7:45
S… Speaker 1 (Session 1 First Half Audio)
telling her,
7:46
S… Speaker 1 (Session 1 First Half Audio)
here's what's outstanding on here,
7:47
S… Speaker 1 (Session 1 First Half Audio)
and basically saying to her,
7:52
S… Speaker 1 (Session 1 First Half Audio)
I'm concerned that Jasmine has,
7:57
S… Speaker 1 (Session 1 First Half Audio)
you know,
7:59
S… Speaker 1 (Session 1 First Half Audio)
with her basically management...
8:02
S… Speaker 1 (Session 1 First Half Audio)
How do I frame this?
8:03
S… Speaker 1 (Session 1 First Half Audio)
But basically, I'll just tell you not as how I said it to her.
8:06
S… Speaker 2 (Session 1 First Half Audio)
Oh, that's fine.
8:06
S… Speaker 1 (Session 1 First Half Audio)
I have an issue with...
8:09
S… Speaker 1 (Session 1 First Half Audio)
I'm concerned that she isn't going to get this done in time.
8:12
S… Speaker 1 (Session 1 First Half Audio)
She had a deadline of putting this operations manual together after we discovered it
8:16
S… Speaker 1 (Session 1 First Half Audio)
wasn't done in January.
8:18
S… Speaker 1 (Session 1 First Half Audio)
My manager gave it to the end of 30th of June.
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S… Speaker 1 (Session 1 First Half Audio)
We're now in July.
8:23
S… Speaker 1 (Session 1 First Half Audio)
And I said to her,
8:24
S… Speaker 1 (Session 1 First Half Audio)
when are we going to get this done?
8:25
S… Speaker 1 (Session 1 First Half Audio)
She's saying, oh,
8:26
S… Speaker 1 (Session 1 First Half Audio)
it's a 70 -page document,
8:27
S… Speaker 1 (Session 1 First Half Audio)
90 -page document,
8:28
S… Speaker 1 (Session 1 First Half Audio)
Melissa.
8:29
S… Speaker 1 (Session 1 First Half Audio)
You know,
8:31
S… Speaker 1 (Session 1 First Half Audio)
it's probably not going to get done until,
8:33
S… Speaker 1 (Session 1 First Half Audio)
you know, I'll push it until the end of July.
8:35
S… Speaker 1 (Session 1 First Half Audio)
And then I said to my manager again,
8:36
S… Speaker 1 (Session 1 First Half Audio)
Because she sits in the office,
8:38
S… Speaker 1 (Session 1 First Half Audio)
I know that she gets distracted a lot.
8:40
S… Speaker 1 (Session 1 First Half Audio)
I don't think she realises that she needs to actually time block this stuff.
8:44
S… Speaker 1 (Session 1 First Half Audio)
She needs to book herself into a room somewhere away from everyone where she
8:48
S… Speaker 1 (Session 1 First Half Audio)
needs to focus on this.
8:49
S… Speaker 1 (Session 1 First Half Audio)
This is a massive high priority.
8:50
S… Speaker 1 (Session 1 First Half Audio)
Like, I can't emphasise this enough.
8:52
S… Speaker 1 (Session 1 First Half Audio)
Staff are running like anything can
8:57
S… Speaker 1 (Session 1 First Half Audio)
happen at any moment and they don't know what to do.
8:59
S… Speaker 1 (Session 1 First Half Audio)
And verbals are not doing it.
9:00
S… Speaker 1 (Session 1 First Half Audio)
They need clear instructions.
9:02
S… Speaker 2 (Session 1 First Half Audio)
Well,
9:03
S… Speaker 2 (Session 1 First Half Audio)
I can imagine in that front line,
9:07
S… Speaker 2 (Session 1 First Half Audio)
situation things are happening really quickly yes and the document becomes like
9:11
S… Speaker 2 (Session 1 First Half Audio)
a lifeline like something physical I can read I can focus on it's in clear black
9:15
S… Speaker 1 (Session 1 First Half Audio)
and white here are the instructions you know if someone comes at me call the police
9:19
S… Speaker 1 (Session 1 First Half Audio)
or whatever it is yeah yeah yeah and um it's also a
9:23
S… Speaker 1 (Session 1 First Half Audio)
protection because yes absolutely it protects them as well it's not just a hearsay
9:28
S… Speaker 1 (Session 1 First Half Audio)
of like
9:28
S… Speaker 1 (Session 1 First Half Audio)
Oh, you know,
9:29
S… Speaker 1 (Session 1 First Half Audio)
here's what my manager told me because then the manager can go back saying,
9:32
S… Speaker 1 (Session 1 First Half Audio)
well, we didn't say that or whatever it was.
9:34
S… Speaker 1 (Session 1 First Half Audio)
It needs to be in writing.
9:35
S… Speaker 1 (Session 1 First Half Audio)
And I've been...
9:38
S… Speaker 1 (Session 1 First Half Audio)
advocating for them really like doing it's not even my role to
9:42
S… Speaker 1 (Session 1 First Half Audio)
kind of like be doing this but I'm kind of like I've tied it in with my responsibilities of
9:46
S… Speaker 1 (Session 1 First Half Audio)
like making sure that staff experiences so my my
9:51
S… Speaker 1 (Session 1 First Half Audio)
role is to basically ensure that outcomes I guess from every aspect it delivered
9:55
S… Speaker 1 (Session 1 First Half Audio)
particularly for the customer but in order for us to get outcomes for the customer
10:00
S… Speaker 1 (Session 1 First Half Audio)
Everyone plays a role in that.
10:01
S… Speaker 2 (Session 1 First Half Audio)
Staff.
10:02
S… Speaker 1 (Session 1 First Half Audio)
Staff are not satisfied.
10:05
S… Speaker 1 (Session 1 First Half Audio)
If we don't have everything for the staff,
10:06
S… Speaker 1 (Session 1 First Half Audio)
that means in terms of safety,
10:08
S… Speaker 1 (Session 1 First Half Audio)
security, what they need to do,
10:09
S… Speaker 1 (Session 1 First Half Audio)
their role and everything like that,
10:10
S… Speaker 1 (Session 1 First Half Audio)
it's going to impact on outcomes for customers.
10:13
S… Speaker 1 (Session 1 First Half Audio)
So I'm looking at this very holistically.
10:15
S… Speaker 1 (Session 1 First Half Audio)
And for me,
10:17
S… Speaker 1 (Session 1 First Half Audio)
that's a massive issue right now.
10:18
S… Speaker 1 (Session 1 First Half Audio)
And,
10:20
S… Speaker 1 (Session 1 First Half Audio)
you know,
10:21
S… Speaker 1 (Session 1 First Half Audio)
like,
10:22
S… Speaker 1 (Session 1 First Half Audio)
when I said to her...
10:27
S… Speaker 1 (Session 1 First Half Audio)
You know, I don't know how great her time management skills are and
10:32
S… Speaker 1 (Session 1 First Half Audio)
was really sort of emphasising that in the way that I'm sort of saying it now,
10:35
S… Speaker 1 (Session 1 First Half Audio)
like being sort of like serious,
10:36
S… Speaker 1 (Session 1 First Half Audio)
but also like not basically trying
10:40
S… Speaker 1 (Session 1 First Half Audio)
to shame her in this way.
10:41
S… Speaker 2 (Session 1 First Half Audio)
Yeah.
10:42
S… Speaker 2 (Session 1 First Half Audio)
Saying perhaps,
10:43
S… Speaker 1 (Session 1 First Half Audio)
you know,
10:44
S… Speaker 2 (Session 1 First Half Audio)
yeah,
10:45
S… Speaker 1 (Session 1 First Half Audio)
but also kind of like being stern.
10:47
S… Speaker 1 (Session 1 First Half Audio)
She just said to me,
10:49
S… Speaker 1 (Session 1 First Half Audio)
I get your point.
10:50
S… Speaker 1 (Session 1 First Half Audio)
Yeah,
10:51
S… Speaker 1 (Session 1 First Half Audio)
I get your point.
10:52
S… Speaker 1 (Session 1 First Half Audio)
And then just.
10:54
S… Speaker 1 (Session 1 First Half Audio)
Kind of like,
10:55
S… Speaker 1 (Session 1 First Half Audio)
not brushed it off,
10:56
S… Speaker 1 (Session 1 First Half Audio)
but I know that she has an issue with having,
10:58
S… Speaker 1 (Session 1 First Half Audio)
she doesn't like conflict.
11:01
S… Speaker 2 (Session 1 First Half Audio)
Yeah, doesn't like confrontation.
11:03
S… Speaker 1 (Session 1 First Half Audio)
Doesn't like confrontation,
11:04
S… Speaker 1 (Session 1 First Half Audio)
whereas I am,
11:05
S… Speaker 1 (Session 1 First Half Audio)
I'm happy with confrontation.
11:07
S… Speaker 1 (Session 1 First Half Audio)
Yeah.
11:07
S… Speaker 1 (Session 1 First Half Audio)
Very well,
11:08
S… Speaker 1 (Session 1 First Half Audio)
especially if it's like for fighting for people who don't have a voice.
11:12
S… Speaker 2 (Session 1 First Half Audio)
You have a very high sense of injustice.
11:14
S… Speaker 2 (Session 1 First Half Audio)
You don't,
11:15
S… Speaker 2 (Session 1 First Half Audio)
I can really say that.
11:18
S… Speaker 1 (Session 1 First Half Audio)
And someone needs to speak to them because they've had a blocker with their manager.
11:21
S… Speaker 1 (Session 1 First Half Audio)
I mean, there's a power imbalance there.
11:23
S… Speaker 1 (Session 1 First Half Audio)
No one wants to go and get a manager.
11:24
S… Speaker 1 (Session 1 First Half Audio)
So they've come to me and said,
11:26
S… Speaker 1 (Session 1 First Half Audio)
I'm absolutely going to challenge my manager in that situation,
11:28
S… Speaker 1 (Session 1 First Half Audio)
even though it's still like a tightrope for me.
11:30
S… Speaker 1 (Session 1 First Half Audio)
Because I've only been in there for like a year.
11:32
S… Speaker 2 (Session 1 First Half Audio)
Wow.
11:33
S… Speaker 1 (Session 1 First Half Audio)
And they've all had relationships for like eight years.
11:37
S… Speaker 1 (Session 1 First Half Audio)
They've all got their sort of clicks and stuff.
11:39
S… Speaker 2 (Session 1 First Half Audio)
So you're like the new kid still?
11:41
S… Speaker 1 (Session 1 First Half Audio)
I'm completely the new kid on the block.
11:43
S… Speaker 2 (Session 1 First Half Audio)
I noticed when you were talking before.
11:47
S… Speaker 2 (Session 1 First Half Audio)
that when you said like you know they don't have these things in place
11:51
S… Speaker 2 (Session 1 First Half Audio)
and then something goes wrong and you immediately held yourself oh
11:55
S… Speaker 2 (Session 1 First Half Audio)
did i okay so what what are you feeling when
11:59
S… Speaker 2 (Session 1 First Half Audio)
you're doing that what do you think is i feel like um i
12:04
S… Speaker 1 (Session 1 First Half Audio)
always go with my hands i think it's a european thing as well um
12:09
S… Speaker 1 (Session 1 First Half Audio)
maybe because i'm always a fighter with things but i just feel like someone needs to fight in
12:13
S… Speaker 1 (Session 1 First Half Audio)
this situation and that it's just a sense of urgency
12:17
S… Speaker 1 (Session 1 First Half Audio)
Like, I can't emphasise how important and urgent this is.
12:20
S… Speaker 1 (Session 1 First Half Audio)
And I've come from a background where I wasn't working in this type of environment,
12:23
S… Speaker 1 (Session 1 First Half Audio)
but from a very corporate environment where we
12:27
S… Speaker 1 (Session 1 First Half Audio)
were very risk adverse.
12:29
S… Speaker 1 (Session 1 First Half Audio)
Very risk adverse.
12:31
S… Speaker 1 (Session 1 First Half Audio)
I've grown up.
12:32
S… Speaker 1 (Session 1 First Half Audio)
It's just been built in me.
12:35
S… Speaker 2 (Session 1 First Half Audio)
Yeah, yeah.
12:36
S… Speaker 1 (Session 1 First Half Audio)
And now I've come into this sort of laxed,
12:38
S… Speaker 1 (Session 1 First Half Audio)
really sort of casual...
12:41
S… Speaker 1 (Session 1 First Half Audio)
seemingly environment where we actually have even more of a high risk
12:45
S… Speaker 2 (Session 1 First Half Audio)
yeah with vulnerable people that are really getting seriously vulnerable
12:50
S… Speaker 1 (Session 1 First Half Audio)
people you know with unbelievable mental health issues psychosis
12:54
S… Speaker 1 (Session 1 First Half Audio)
schizophrenia like all of this type of stuff happening homelessness dv
12:59
S… Speaker 1 (Session 1 First Half Audio)
yeah so much dv um and you'd think
13:03
S… Speaker 1 (Session 1 First Half Audio)
in that environment it would be even more risk averse and high level of
13:07
S… Speaker 1 (Session 1 First Half Audio)
stuff but it's it's it's not in this sort of
13:10
S… Speaker 1 (Session 1 First Half Audio)
cohort of you know with this manager and stuff and I relate that to
13:14
S… Speaker 1 (Session 1 First Half Audio)
the fact that she herself had issues going on when she was younger and
13:19
S… Speaker 1 (Session 1 First Half Audio)
it has actually impacted her ability her view
13:23
S… Speaker 1 (Session 1 First Half Audio)
of risk and safety is completely opposite of what a
13:28
S… Speaker 1 (Session 1 First Half Audio)
normal person's risk and safety would be
13:31
S… Speaker 1 (Session 1 First Half Audio)
So she had abuse,
13:34
S… Speaker 1 (Session 1 First Half Audio)
she had,
13:34
S… Speaker 1 (Session 1 First Half Audio)
you know,
13:35
S… Speaker 1 (Session 1 First Half Audio)
sexual stuff happen to her and stuff.
13:37
S… Speaker 1 (Session 1 First Half Audio)
And I know that she hasn't been to a therapist because she's told me she's never been to a therapist.
13:41
S… Speaker 1 (Session 1 First Half Audio)
So she believes and sees when people are telling her,
13:44
S… Speaker 1 (Session 1 First Half Audio)
I don't feel safe and this isn't a risk.
13:47
S… Speaker 1 (Session 1 First Half Audio)
She sees that as being,
13:49
S… Speaker 1 (Session 1 First Half Audio)
that's nothing.
13:50
S… Speaker 1 (Session 1 First Half Audio)
And her persona is to toughen up.
13:53
S… Speaker 1 (Session 1 First Half Audio)
But that's not how you act in this relationship and in this way because
13:57
S… Speaker 1 (Session 1 First Half Audio)
you're shunning the worker and you're listening to them.
14:00
S… Speaker 1 (Session 1 First Half Audio)
They're screaming out saying,
14:01
S… Speaker 1 (Session 1 First Half Audio)
I don't feel safe,
14:02
S… Speaker 1 (Session 1 First Half Audio)
I don't feel safe,
14:03
S… Speaker 1 (Session 1 First Half Audio)
you know,
14:04
S… Speaker 1 (Session 1 First Half Audio)
at work and all this stuff,
14:06
S… Speaker 1 (Session 1 First Half Audio)
and she's completely ignoring them.
14:07
S… Speaker 2 (Session 1 First Half Audio)
Because it's a different idea of safety.
14:10
S… Speaker 2 (Session 1 First Half Audio)
Her idea of safety is someone actually going to be down the door with a baseball bat
14:14
S… Speaker 1 (Session 1 First Half Audio)
or whatever.
14:14
S… Speaker 2 (Session 1 First Half Audio)
Yes. I'm just over -exaggerating.
14:16
S… Speaker 2 (Session 1 First Half Audio)
But even still,
14:17
S… Speaker 1 (Session 1 First Half Audio)
in that instance,
14:18
S… Speaker 2 (Session 1 First Half Audio)
she would still...
14:19
S… Speaker 2 (Session 1 First Half Audio)
That's not how people should work.
14:20
S… Speaker 2 (Session 1 First Half Audio)
You know what I mean?
14:21
S… Speaker 1 (Session 1 First Half Audio)
It's just mind -boggling.
14:24
S… Speaker 1 (Session 1 First Half Audio)
And, yeah,
14:26
S… Speaker 1 (Session 1 First Half Audio)
and then I feel like my managers...
14:31
S… Speaker 1 (Session 1 First Half Audio)
safeguarding her in a way by like maybe
14:36
S… Speaker 1 (Session 1 First Half Audio)
it's maybe it's I feel like maybe I am shaming her in a way not
14:41
S… Speaker 1 (Session 1 First Half Audio)
intentionally but to show that why the hell hasn't this been looked at
14:45
S… Speaker 1 (Session 1 First Half Audio)
and sorted she needs desperate coaching and she took on my
14:49
S… Speaker 1 (Session 1 First Half Audio)
feedback and I know she took on my feedback because she started to use that language that I was saying
14:54
S… Speaker 1 (Session 1 First Half Audio)
in her words when she was describing it because
14:58
S… Speaker 1 (Session 1 First Half Audio)
I initially said for example
15:00
S… Speaker 1 (Session 1 First Half Audio)
I think she was coaching.
15:01
S… Speaker 1 (Session 1 First Half Audio)
She then started to do coaching with her.
15:03
S… Speaker 1 (Session 1 First Half Audio)
And then...
15:06
S… Speaker 1 (Session 1 First Half Audio)
She also said to her,
15:07
S… Speaker 1 (Session 1 First Half Audio)
you know, you can't force anyone to get a therapist,
15:10
S… Speaker 1 (Session 1 First Half Audio)
obviously.
15:10
S… Speaker 1 (Session 1 First Half Audio)
But I think now she's,
15:12
S… Speaker 1 (Session 1 First Half Audio)
I think now she might be like speaking to the EPA or whatever it is,
15:16
S… Speaker 1 (Session 1 First Half Audio)
like, you know, the workplace,
15:17
S… Speaker 1 (Session 1 First Half Audio)
whatever, and getting stuff herself to sort of help her.
15:19
S… Speaker 1 (Session 1 First Half Audio)
Great.
15:20
S… Speaker 1 (Session 1 First Half Audio)
So I can see,
15:20
S… Speaker 1 (Session 1 First Half Audio)
like, I feel like that's sort of like small wins.
15:22
S… Speaker 1 (Session 1 First Half Audio)
But in a way,
15:24
S… Speaker 1 (Session 1 First Half Audio)
my manager's the one to sort of give people a chance in things.
15:26
S… Speaker 1 (Session 1 First Half Audio)
And that's great.
15:28
S… Speaker 1 (Session 1 First Half Audio)
She gave me a chance in the role when this wasn't my industry.
15:30
S… Speaker 2 (Session 1 First Half Audio)
Yeah.
15:31
S… Speaker 1 (Session 1 First Half Audio)
But I'm very well adaptable to my role.
15:33
S… Speaker 2 (Session 1 First Half Audio)
Yeah.
15:34
S… Speaker 1 (Session 1 First Half Audio)
And I, you know what I mean?
15:36
S… Speaker 1 (Session 1 First Half Audio)
Like, I'm also very,
15:38
S… Speaker 1 (Session 1 First Half Audio)
I have a really high work ethic.
15:39
S… Speaker 2 (Session 1 First Half Audio)
Yeah.
15:40
S… Speaker 1 (Session 1 First Half Audio)
I'm not a laxed person.
15:41
S… Speaker 1 (Session 1 First Half Audio)
I take everything in life seriously,
15:43
S… Speaker 1 (Session 1 First Half Audio)
including my work.
15:44
S… Speaker 2 (Session 1 First Half Audio)
And I get the sense of very self -reflective.
15:47
S… Speaker 1 (Session 1 First Half Audio)
Yes.
15:48
S… Speaker 1 (Session 1 First Half Audio)
Well,
15:48
S… Speaker 1 (Session 1 First Half Audio)
yeah.
15:49
S… Speaker 1 (Session 1 First Half Audio)
I'm a lot in my head,
15:51
S… Speaker 1 (Session 1 First Half Audio)
that's for sure.
15:51
S… Speaker 1 (Session 1 First Half Audio)
Yeah. But I just,
15:55
S… Speaker 1 (Session 1 First Half Audio)
I just,
15:57
S… Speaker 1 (Session 1 First Half Audio)
I think what's eating me is the fact that...
16:02
S… Speaker 1 (Session 1 First Half Audio)
She can't have these serious conversations and it's too delicate for her to have these serious
16:06
S… Speaker 1 (Session 1 First Half Audio)
conversations with this manager who she obviously knows and gave her a chance
16:11
S… Speaker 1 (Session 1 First Half Audio)
with.
16:11
S… Speaker 1 (Session 1 First Half Audio)
But I'm also shaming her and on her back with like,
16:14
S… Speaker 1 (Session 1 First Half Audio)
how is this not done?
16:16
S… Speaker 1 (Session 1 First Half Audio)
And like screaming because they're not screaming,
16:19
S… Speaker 1 (Session 1 First Half Audio)
but like really keep pushing.
16:21
S… Speaker 1 (Session 1 First Half Audio)
You know,
16:22
S… Speaker 1 (Session 1 First Half Audio)
we need to get this in place.
16:23
S… Speaker 1 (Session 1 First Half Audio)
We need to get this in place.
16:24
S… Speaker 1 (Session 1 First Half Audio)
So I'm just really like,
16:27
S… Speaker 1 (Session 1 First Half Audio)
I don't know.
16:29
S… Speaker 1 (Session 1 First Half Audio)
I just don't understand how this has been like this.
16:32
S… Speaker 1 (Session 1 First Half Audio)
Yeah, I can see.
16:33
S… Speaker 2 (Session 1 First Half Audio)
So you've got a few emotions churning around in there.
16:36
S… Speaker 2 (Session 1 First Half Audio)
I get the sense you're really about,
16:39
S… Speaker 2 (Session 1 First Half Audio)
you don't like injustice.
16:41
S… Speaker 2 (Session 1 First Half Audio)
You have a strong sense of being the protector.
16:44
S… Speaker 2 (Session 1 First Half Audio)
You like to make sure everybody's safe and calm and
16:48
S… Speaker 2 (Session 1 First Half Audio)
heard and validated.
16:50
S… Speaker 1 (Session 1 First Half Audio)
Yes,
16:52
S… Speaker 1 (Session 1 First Half Audio)
for sure.
16:53
S… Speaker 2 (Session 1 First Half Audio)
Really great.
16:53
S… Speaker 2 (Session 1 First Half Audio)
But then you've got this other layer of frustration and...
16:58
S… Speaker 2 (Session 1 First Half Audio)
I don't have the power to do this,
17:00
S… Speaker 2 (Session 1 First Half Audio)
but someone else does.
17:01
S… Speaker 2 (Session 1 First Half Audio)
Why are we not pushing this?
17:03
S… Speaker 1 (Session 1 First Half Audio)
Yeah.
17:04
S… Speaker 2 (Session 1 First Half Audio)
So that then leads to more frustration.
17:07
S… Speaker 1 (Session 1 First Half Audio)
Yeah.
17:07
S… Speaker 2 (Session 1 First Half Audio)
So how are you dealing with that sense of frustration?
17:11
S… Speaker 2 (Session 1 First Half Audio)
I don't know if we're at anger,
17:14
S… Speaker 2 (Session 1 First Half Audio)
but there's definitely that sense.
17:15
S… Speaker 1 (Session 1 First Half Audio)
No, no, no.
17:16
S… Speaker 1 (Session 1 First Half Audio)
It's not anger.
17:17
S… Speaker 1 (Session 1 First Half Audio)
It's kind of like,
17:18
S… Speaker 1 (Session 1 First Half Audio)
I don't know,
17:20
S… Speaker 1 (Session 1 First Half Audio)
like I said, I think a lot.
17:21
S… Speaker 1 (Session 1 First Half Audio)
And I just,
17:22
S… Speaker 1 (Session 1 First Half Audio)
the way that I analyse how things are happening,
17:24
S… Speaker 1 (Session 1 First Half Audio)
I mean, like, I know how things are happening,
17:26
S… Speaker 1 (Session 1 First Half Audio)
but...
17:27
S… Speaker 1 (Session 1 First Half Audio)
The way that I analyse this behaviour is from my manager.
17:30
S… Speaker 1 (Session 1 First Half Audio)
Maybe she's just been so casually
17:34
S… Speaker 1 (Session 1 First Half Audio)
in her role because she's been there for like 20 years.
17:36
S… Speaker 1 (Session 1 First Half Audio)
On Monday,
17:38
S… Speaker 1 (Session 1 First Half Audio)
she said to me, it was like 20 years,
17:40
S… Speaker 1 (Session 1 First Half Audio)
her anniversary.
17:40
S… Speaker 1 (Session 1 First Half Audio)
Sometimes when you sit in a role too much,
17:43
S… Speaker 1 (Session 1 First Half Audio)
you get so casual and relaxed with it that you have an inability to see
17:47
S… Speaker 1 (Session 1 First Half Audio)
the sort of things that are on the ground where someone new coming into you can spot everything
17:51
S… Speaker 1 (Session 1 First Half Audio)
on a microscopic level.
17:56
S… Speaker 1 (Session 1 First Half Audio)
And, you know,
17:57
S… Speaker 1 (Session 1 First Half Audio)
just,
17:59
S… Speaker 1 (Session 1 First Half Audio)
yeah.
17:59
S… Speaker 2 (Session 1 First Half Audio)
And you've got these people who I assume are quite emotional coming to you.
18:02
S… Speaker 1 (Session 1 First Half Audio)
They are.
18:03
S… Speaker 1 (Session 1 First Half Audio)
And I,
18:03
S… Speaker 1 (Session 1 First Half Audio)
because then I take my role really seriously and their stuff
18:08
S… Speaker 1 (Session 1 First Half Audio)
I carry because I want to get back to them.
18:11
S… Speaker 1 (Session 1 First Half Audio)
I want to action their stuff.
18:13
S… Speaker 1 (Session 1 First Half Audio)
I want to make sure that we've got timelines in.
18:15
S… Speaker 1 (Session 1 First Half Audio)
So my next catch up with my manager in two weeks,
18:17
S… Speaker 1 (Session 1 First Half Audio)
somebody will be like, have we sent out that email?
18:19
S… Speaker 1 (Session 1 First Half Audio)
I said to her,
18:20
S… Speaker 1 (Session 1 First Half Audio)
you need to put something in writing.
18:21
S… Speaker 1 (Session 1 First Half Audio)
In an email,
18:22
S… Speaker 1 (Session 1 First Half Audio)
in lieu of not having the operations manual finalised because we know
18:26
S… Speaker 1 (Session 1 First Half Audio)
that this manager hasn't done it,
18:28
S… Speaker 1 (Session 1 First Half Audio)
in lieu of the fact that we need to have an AOD,
18:31
S… Speaker 1 (Session 1 First Half Audio)
alcohol and drug policy,
18:32
S… Speaker 1 (Session 1 First Half Audio)
in place for what we do when we have someone who comes and
18:36
S… Speaker 1 (Session 1 First Half Audio)
we need to evict them,
18:37
S… Speaker 1 (Session 1 First Half Audio)
in lieu of not having that out,

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