AIRBNB JOSH MASTER

0:05

S… Speaker 1 (AIRBNB JOSH MASTER)

Hello.

0:05

S… Speaker 1 (AIRBNB JOSH MASTER)

Hello Josh,

0:09

S… Speaker 1 (AIRBNB JOSH MASTER)

this is

0:13

S… Speaker 2 (AIRBNB JOSH MASTER)

Leon speaking.

0:16

S… Speaker 1 (AIRBNB JOSH MASTER)

I

0:22

S… Speaker 1 (AIRBNB JOSH MASTER)

allow you

0:28

S… Speaker 2 (AIRBNB JOSH MASTER)

to proceed, yes.

1:04

S… Speaker 1 (AIRBNB JOSH MASTER)

Thank you very much.

1:02

S… Speaker 1 (AIRBNB JOSH MASTER)

I just want to start off first,

1:05

S… Speaker 1 (AIRBNB JOSH MASTER)

just to confirm that the listing that we are

1:09

S… Speaker 1 (AIRBNB JOSH MASTER)

pertaining to is the one that is located in Tumab,

1:14

S… Speaker 1 (AIRBNB JOSH MASTER)

Yalao, Senegal?

1:15

S… Speaker 2 (AIRBNB JOSH MASTER)

Correct.

1:16

S… Speaker 1 (AIRBNB JOSH MASTER)

That's correct.

1:17

S… Speaker 1 (AIRBNB JOSH MASTER)

Alright,

1:18

S… Speaker 1 (AIRBNB JOSH MASTER)

thank you.

1:19

S… Speaker 1 (AIRBNB JOSH MASTER)

And your reservation would start on July 1st and will end up until

1:23

S… Speaker 1 (AIRBNB JOSH MASTER)

July 5th.

1:24

S… Speaker 1 (AIRBNB JOSH MASTER)

Thank you very

1:28

S… Speaker 1 (AIRBNB JOSH MASTER)

much.

1:29

S… Speaker 1 (AIRBNB JOSH MASTER)

And seeing that you would like to report this,

1:31

S… Speaker 1 (AIRBNB JOSH MASTER)

I do want to understand that you would

1:37

S… Speaker 1 (AIRBNB JOSH MASTER)

like to proceed with this reservation moving forward.

1:40

S… Speaker 1 (AIRBNB JOSH MASTER)

Is that correct?

1:41

S… Speaker 2 (AIRBNB JOSH MASTER)

Initially,

1:43

S… Speaker 2 (AIRBNB JOSH MASTER)

I wanted to proceed with this reservation,

1:46

S… Speaker 2 (AIRBNB JOSH MASTER)

but upon seeing the information I've seen today and

1:51

S… Speaker 2 (AIRBNB JOSH MASTER)

the lack of response from the host,

1:53

S… Speaker 2 (AIRBNB JOSH MASTER)

I no longer want to proceed.

1:57

S… Speaker 2 (AIRBNB JOSH MASTER)

Something is seriously wrong with this listing.

2:00

S… Speaker 2 (AIRBNB JOSH MASTER)

And I can summarize it in one sentence.

2:04

S… Speaker 2 (AIRBNB JOSH MASTER)

I booked a private space for 20 days.

2:08

S… Speaker 2 (AIRBNB JOSH MASTER)

The host is simultaneously advertising the same property

2:12

S… Speaker 2 (AIRBNB JOSH MASTER)

as an individual bedroom on a second listing on Airbnb.

2:17

S… Speaker 2 (AIRBNB JOSH MASTER)

And that second listing states that there's no locks on the bedroom doors

2:21

S… Speaker 2 (AIRBNB JOSH MASTER)

and that the property is shared,

2:22

S… Speaker 2 (AIRBNB JOSH MASTER)

which it did not say on the original booking that I paid for.

2:26

S… Speaker 2 (AIRBNB JOSH MASTER)

I did not book a shared house with unlockable rooms.

2:29

S… Speaker 2 (AIRBNB JOSH MASTER)

So that misrepresentation of how

2:34

S… Speaker 2 (AIRBNB JOSH MASTER)

the property is,

2:35

S… Speaker 2 (AIRBNB JOSH MASTER)

how it's maintained and its safety is fraudulent.

2:39

S… Speaker 2 (AIRBNB JOSH MASTER)

And that's why I was requesting an air cover claim.

2:42

S… Speaker 2 (AIRBNB JOSH MASTER)

Because at no point until today was I told,

2:45

S… Speaker 2 (AIRBNB JOSH MASTER)

even when I corresponded with them,

2:47

S… Speaker 2 (AIRBNB JOSH MASTER)

that any of this would be happening.

2:49

S… Speaker 2 (AIRBNB JOSH MASTER)

And when I actually asked them in a message to confirm,

2:52

S… Speaker 2 (AIRBNB JOSH MASTER)

politely,

2:54

S… Speaker 2 (AIRBNB JOSH MASTER)

if they could give me some information,

2:55

S… Speaker 2 (AIRBNB JOSH MASTER)

I was met with silence.

2:56

S… Speaker 2 (AIRBNB JOSH MASTER)

And upon doing my own research,

2:58

S… Speaker 2 (AIRBNB JOSH MASTER)

I found all of the things that I stated to your colleague Nadia.

3:05

S… Speaker 2 (AIRBNB JOSH MASTER)

The other thing as well I'd like to point out before we continue is that they

3:09

S… Speaker 2 (AIRBNB JOSH MASTER)

kept asking me to speak to them privately on

3:13

S… Speaker 2 (AIRBNB JOSH MASTER)

WhatsApp. They did not want to keep any correspondence on Airbnb,

3:16

S… Speaker 2 (AIRBNB JOSH MASTER)

which probably makes it harder for you at Airbnb to see what's going

3:21

S… Speaker 1 (AIRBNB JOSH MASTER)

on.

3:28

S… Speaker 2 (AIRBNB JOSH MASTER)

Oh, and the other thing as well.

3:30

S… Speaker 2 (AIRBNB JOSH MASTER)

One other thing as well before we continue.

3:32

S… Speaker 2 (AIRBNB JOSH MASTER)

On the second listing,

3:33

S… Speaker 2 (AIRBNB JOSH MASTER)

it states that if you pay them additional money for maintenance,

3:37

S… Speaker 2 (AIRBNB JOSH MASTER)

then you can have access to the pool.

3:40

S… Speaker 2 (AIRBNB JOSH MASTER)

And this has been confirmed

3:44

S… Speaker 2 (AIRBNB JOSH MASTER)

by listings across multiple platforms about the same property,

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S… Speaker 2 (AIRBNB JOSH MASTER)

the same people.

3:50

S… Speaker 2 (AIRBNB JOSH MASTER)

very strange behavior and they're even paying for people

3:55

S… Speaker 2 (AIRBNB JOSH MASTER)

to put positive reviews online their colleagues or their friends

4:00

S… Speaker 2 (AIRBNB JOSH MASTER)

So we have a big problem here.

4:01

S… Speaker 2 (AIRBNB JOSH MASTER)

And to be honest,

4:04

S… Speaker 2 (AIRBNB JOSH MASTER)

I'm extremely annoyed,

4:05

S… Speaker 2 (AIRBNB JOSH MASTER)

but I'm trying to just talk with you and try and resolve this issue

4:09

S… Speaker 2 (AIRBNB JOSH MASTER)

together.

4:10

S… Speaker 2 (AIRBNB JOSH MASTER)

Because right now,

4:12

S… Speaker 2 (AIRBNB JOSH MASTER)

my trip is not happening.

4:13

S… Speaker 2 (AIRBNB JOSH MASTER)

I have to restructure this entire holiday,

4:17

S… Speaker 2 (AIRBNB JOSH MASTER)

if at all,

4:18

S… Speaker 2 (AIRBNB JOSH MASTER)

because this is very,

4:20

S… Speaker 2 (AIRBNB JOSH MASTER)

very strange once you look into it.

4:22

S… Speaker 1 (AIRBNB JOSH MASTER)

That's

4:30

S… Speaker 1 (AIRBNB JOSH MASTER)

all for now.

4:31

S… Speaker 2 (AIRBNB JOSH MASTER)

I'll let you speak.

4:34

S… Speaker 1 (AIRBNB JOSH MASTER)

Thank you very much.

4:35

S… Speaker 1 (AIRBNB JOSH MASTER)

So we're going to address all of the points one by

4:39

S… Speaker 1 (AIRBNB JOSH MASTER)

one and I do appreciate you for providing additional insight that

4:44

S… Speaker 1 (AIRBNB JOSH MASTER)

is not being discussed in writing.

4:49

S… Speaker 1 (AIRBNB JOSH MASTER)

So let's talk about first the representation

4:53

S… Speaker 1 (AIRBNB JOSH MASTER)

of the misrepresentation of the misrepresentation.

5:00

S… Speaker 1 (AIRBNB JOSH MASTER)

I actually have both these things here on my

5:04

S… Speaker 1 (AIRBNB JOSH MASTER)

end, the one that you have booked and the one that is being described

5:08

S… Speaker 1 (AIRBNB JOSH MASTER)

as a room with

5:13

S… Speaker 1 (AIRBNB JOSH MASTER)

a shared common space.

5:15

S… Speaker 1 (AIRBNB JOSH MASTER)

Now, Airbnb doesn't necessarily organize

5:23

S… Speaker 1 (AIRBNB JOSH MASTER)

this.

5:24

S… Speaker 1 (AIRBNB JOSH MASTER)

Airbnb does allow to book

5:29

S… Speaker 1 (AIRBNB JOSH MASTER)

the place either by the whole property itself or

5:33

S… Speaker 1 (AIRBNB JOSH MASTER)

by rooms.

5:35

S… Speaker 1 (AIRBNB JOSH MASTER)

in a separate listing.

5:37

S… Speaker 1 (AIRBNB JOSH MASTER)

Because Airbnb has a feature

5:41

S… Speaker 1 (AIRBNB JOSH MASTER)

where if you,

5:42

S… Speaker 1 (AIRBNB JOSH MASTER)

for example,

5:43

S… Speaker 1 (AIRBNB JOSH MASTER)

if you book the home property,

5:44

S… Speaker 1 (AIRBNB JOSH MASTER)

then the other listing will be automatic and the conditions on

5:48

S… Speaker 1 (AIRBNB JOSH MASTER)

the other listing that would only allow us to

5:53

S… Speaker 1 (AIRBNB JOSH MASTER)

book rooms on the same property that would be blocked or

5:57

S… Speaker 1 (AIRBNB JOSH MASTER)

vice versa.

5:58

S… Speaker 1 (AIRBNB JOSH MASTER)

Or let's say if one of the rooms on the

6:03

S… Speaker 1 (AIRBNB JOSH MASTER)

property has been booked for this specific maintenance.

6:25

S… Speaker 2 (AIRBNB JOSH MASTER)

But that's the issue.

6:27

S… Speaker 2 (AIRBNB JOSH MASTER)

It's not blocked on the other listing.

6:30

S… Speaker 2 (AIRBNB JOSH MASTER)

I checked myself and I put it in the pictures in the support

6:35

S… Speaker 2 (AIRBNB JOSH MASTER)

chat because I thought to myself maybe this is a mistake.

6:38

S… Speaker 2 (AIRBNB JOSH MASTER)

And when you see on the additional listings,

6:41

S… Speaker 2 (AIRBNB JOSH MASTER)

because there's actually three listings really,

6:44

S… Speaker 2 (AIRBNB JOSH MASTER)

because you have the earth house listing,

6:47

S… Speaker 2 (AIRBNB JOSH MASTER)

the one that we went for.

6:48

S… Speaker 2 (AIRBNB JOSH MASTER)

You have like the similar name,

6:50

S… Speaker 2 (AIRBNB JOSH MASTER)

but like the scenic listing.

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S… Speaker 2 (AIRBNB JOSH MASTER)

And then you have the bedroom listing.

6:53

S… Speaker 2 (AIRBNB JOSH MASTER)

So let's just even be kind and say the first two are the same.

6:57

S… Speaker 2 (AIRBNB JOSH MASTER)

On the bedroom listing,

6:59

S… Speaker 2 (AIRBNB JOSH MASTER)

the whole month of July is available.

7:01

S… Speaker 2 (AIRBNB JOSH MASTER)

Well,

7:02

S… Speaker 2 (AIRBNB JOSH MASTER)

on the listing that we paid for,

7:04

S… Speaker 2 (AIRBNB JOSH MASTER)

it's blocked out,

7:05

S… Speaker 2 (AIRBNB JOSH MASTER)

as you said.

7:05

S… Speaker 2 (AIRBNB JOSH MASTER)

So it's...

7:07

S… Speaker 2 (AIRBNB JOSH MASTER)

They've somehow listed the same space and

7:11

S… Speaker 2 (AIRBNB JOSH MASTER)

bypassed this feature.

7:14

S… Speaker 2 (AIRBNB JOSH MASTER)

I'm not sure how they've managed to do that.

7:17

S… Speaker 2 (AIRBNB JOSH MASTER)

That was when I realized something was wrong.

7:19

S… Speaker 2 (AIRBNB JOSH MASTER)

And it was when I read the reviews from others and I thought,

7:22

S… Speaker 2 (AIRBNB JOSH MASTER)

this is strange.

7:24

S… Speaker 2 (AIRBNB JOSH MASTER)

The reviews either say that this place is amazing and the staff

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S… Speaker 2 (AIRBNB JOSH MASTER)

are amazing and everything is great,

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S… Speaker 2 (AIRBNB JOSH MASTER)

or it's the exact opposite.

7:32

S… Speaker 2 (AIRBNB JOSH MASTER)

It's just one or the other.

7:33

S… Speaker 2 (AIRBNB JOSH MASTER)

It didn't seem realistic,

7:34

S… Speaker 2 (AIRBNB JOSH MASTER)

so I thought, okay,

7:35

S… Speaker 2 (AIRBNB JOSH MASTER)

let me look into it a bit further.

7:38

S… Speaker 2 (AIRBNB JOSH MASTER)

And then I just stumbled upon this listing.

7:40

S… Speaker 2 (AIRBNB JOSH MASTER)

I wasn't even aware that it was there initially when I first

7:44

S… Speaker 2 (AIRBNB JOSH MASTER)

booked. But when you look at the reviews,

7:46

S… Speaker 2 (AIRBNB JOSH MASTER)

you can see some people mentioning that there was another

7:50

S… Speaker 2 (AIRBNB JOSH MASTER)

bedroom that they stayed in and they didn't have access to the pool or the terrace.

7:54

S… Speaker 2 (AIRBNB JOSH MASTER)

And I thought, he doesn't say that on the listing we've paid for.

7:58

S… Speaker 2 (AIRBNB JOSH MASTER)

But now you can see it.

8:00

S… Speaker 2 (AIRBNB JOSH MASTER)

If you actually look at the two listings,

8:02

S… Speaker 2 (AIRBNB JOSH MASTER)

you can see it.

8:03

S… Speaker 2 (AIRBNB JOSH MASTER)

And there's only one.

8:13

S… Speaker 1 (AIRBNB JOSH MASTER)

this other this thing the one that is being just the one that

8:17

S… Speaker 1 (AIRBNB JOSH MASTER)

has been that has stated that there is a shared common

8:22

S… Speaker 1 (AIRBNB JOSH MASTER)

space that there is a shared common space

8:26

S… Speaker 1 (AIRBNB JOSH MASTER)

um that which there are not blocked from

8:31

S… Speaker 1 (AIRBNB JOSH MASTER)

july 1st up until the 28th so that's a great catch um thank

8:35

S… Speaker 1 (AIRBNB JOSH MASTER)

you very much for informing me that no problem so well yeah we

8:39

S… Speaker 1 (AIRBNB JOSH MASTER)

would need to i would need rather to look into this and we

8:43

S… Speaker 1 (AIRBNB JOSH MASTER)

need to confirm if

8:46

S… Speaker 1 (AIRBNB JOSH MASTER)

If there would be an issue in regards to how the space

8:51

S… Speaker 1 (AIRBNB JOSH MASTER)

is being shared or how the arrangement

8:56

S… Speaker 1 (AIRBNB JOSH MASTER)

when it comes to the listing is.

8:58

S… Speaker 1 (AIRBNB JOSH MASTER)

But that's a great catch.

9:00

S… Speaker 1 (AIRBNB JOSH MASTER)

And if we indeed confirm that the book will

9:05

S… Speaker 1 (AIRBNB JOSH MASTER)

coincide to the listing,

9:07

S… Speaker 1 (AIRBNB JOSH MASTER)

to the other listing,

9:09

S… Speaker 1 (AIRBNB JOSH MASTER)

there would be a huge conflict.

9:12

S… Speaker 2 (AIRBNB JOSH MASTER)

But that's the point.

9:14

S… Speaker 2 (AIRBNB JOSH MASTER)

If you look on the second listing,

9:17

S… Speaker 2 (AIRBNB JOSH MASTER)

that's the point.

9:20

S… Speaker 2 (AIRBNB JOSH MASTER)

But the point is that if you look at the listing itself,

9:23

S… Speaker 2 (AIRBNB JOSH MASTER)

it tells you there's going to be a conflict.

9:24

S… Speaker 2 (AIRBNB JOSH MASTER)

Because one,

9:25

S… Speaker 2 (AIRBNB JOSH MASTER)

it doesn't tell you that the

9:32

S… Speaker 2 (AIRBNB JOSH MASTER)

properties are divided in any way.

9:35

S… Speaker 2 (AIRBNB JOSH MASTER)

That it's very clearly listed.

9:37

S… Speaker 2 (AIRBNB JOSH MASTER)

I asked them to confirm.

9:38

S… Speaker 2 (AIRBNB JOSH MASTER)

They did not confirm.

9:40

S… Speaker 2 (AIRBNB JOSH MASTER)

Two,

9:41

S… Speaker 2 (AIRBNB JOSH MASTER)

on that second listing,

9:43

S… Speaker 2 (AIRBNB JOSH MASTER)

it clearly states that there's no locks on the bedroom doors.

9:47

S… Speaker 2 (AIRBNB JOSH MASTER)

So that means that if somebody is staying in that space...

9:50

S… Speaker 2 (AIRBNB JOSH MASTER)

They're just going to be moving around that space and both

9:55

S… Speaker 2 (AIRBNB JOSH MASTER)

their safety and our safety is at risk because there's somebody

9:59

S… Speaker 2 (AIRBNB JOSH MASTER)

or...

10:00

S… Speaker 1 (AIRBNB JOSH MASTER)

more than one individual staying beneath us in an unlocked

10:04

S… Speaker 1 (AIRBNB JOSH MASTER)

space, which is very strange as well.

10:07

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't understand what that means and why they decided to list

10:11

S… Speaker 1 (AIRBNB JOSH MASTER)

that. On the original listing that we paid for,

10:14

S… Speaker 1 (AIRBNB JOSH MASTER)

it does not state that shared occupancy is actually happening.

10:18

S… Speaker 1 (AIRBNB JOSH MASTER)

There's no indication of that.

10:20

S… Speaker 1 (AIRBNB JOSH MASTER)

And with no locks,

10:24

S… Speaker 1 (AIRBNB JOSH MASTER)

with shared occupancy being listed...

10:27

S… Speaker 1 (AIRBNB JOSH MASTER)

Where is the trust and safety here?

10:29

S… Speaker 1 (AIRBNB JOSH MASTER)

Because I'm supposed to be going here with my wife to just have a relaxing holiday.

10:33

S… Speaker 1 (AIRBNB JOSH MASTER)

And at any point,

10:35

S… Speaker 1 (AIRBNB JOSH MASTER)

somebody could be staying beneath us and it's not separated.

10:39

S… Speaker 1 (AIRBNB JOSH MASTER)

We don't know when or when they're coming in and out.

10:43

S… Speaker 1 (AIRBNB JOSH MASTER)

They don't have a lock,

10:44

S… Speaker 1 (AIRBNB JOSH MASTER)

which means that their door can and will be accessible to

10:48

S… Speaker 1 (AIRBNB JOSH MASTER)

people from the outside and them coming into it.

10:51

S… Speaker 1 (AIRBNB JOSH MASTER)

Where is the safety in all of this?

10:54

S… Speaker 1 (AIRBNB JOSH MASTER)

It doesn't make sense to me at all.

10:59

S… Speaker 1 (AIRBNB JOSH MASTER)

to go ahead and do that because this is beyond the point of um buyer's

11:03

S… Speaker 1 (AIRBNB JOSH MASTER)

remorse like this is actually quite fraudulent because if they had put all this stuff on

11:07

S… Speaker 1 (AIRBNB JOSH MASTER)

there then you could say okay well you know you should have read the the

11:12

S… Speaker 1 (AIRBNB JOSH MASTER)

listing but it's not there and then they're not saying it to you at airbnb either and

11:16

S… Speaker 1 (AIRBNB JOSH MASTER)

when you dig into the reviews and you dig into the hosts you see some

11:20

S… Speaker 1 (AIRBNB JOSH MASTER)

very strange um documented history as well of

11:25

S… Speaker 1 (AIRBNB JOSH MASTER)

People coming into the property unannounced,

11:27

S… Speaker 1 (AIRBNB JOSH MASTER)

including the hosts.

11:29

S… Speaker 1 (AIRBNB JOSH MASTER)

People being harassed by the hosts.

11:31

S… Speaker 1 (AIRBNB JOSH MASTER)

People being asked.

11:34

S… Speaker 1 (AIRBNB JOSH MASTER)

One person wrote a review saying that they spent over 1 ,000 euros additionally

11:39

S… Speaker 1 (AIRBNB JOSH MASTER)

giving them money on top of whatever they paid.

11:42

S… Speaker 1 (AIRBNB JOSH MASTER)

Their pets going into the terrace

11:47

S… Speaker 1 (AIRBNB JOSH MASTER)

space, by the pool space,

11:48

S… Speaker 1 (AIRBNB JOSH MASTER)

urinating on the space.

11:50

S… Speaker 1 (AIRBNB JOSH MASTER)

They're leaving their items in a cluttered area,

11:53

S… Speaker 1 (AIRBNB JOSH MASTER)

around the pool area,

11:55

S… Speaker 1 (AIRBNB JOSH MASTER)

and in the basement area.

11:56

S… Speaker 1 (AIRBNB JOSH MASTER)

It doesn't sound good,

11:58

S… Speaker 1 (AIRBNB JOSH MASTER)

my friend,

11:59

S… Speaker 1 (AIRBNB JOSH MASTER)

to be honest with you.

12:00

S… Speaker 1 (AIRBNB JOSH MASTER)

It really doesn't.

12:01

S… Speaker 1 (AIRBNB JOSH MASTER)

The more I read,

12:03

S… Speaker 1 (AIRBNB JOSH MASTER)

the more I was concerned that this is a scam,

12:06

S… Speaker 1 (AIRBNB JOSH MASTER)

basically.

12:07

S… Speaker 1 (AIRBNB JOSH MASTER)

And I'm not seeing anything otherwise to

12:11

S… Speaker 1 (AIRBNB JOSH MASTER)

say otherwise,

12:11

S… Speaker 1 (AIRBNB JOSH MASTER)

just by the fact that there's multiple people saying

12:15

S… Speaker 1 (AIRBNB JOSH MASTER)

this from different countries.

12:18

S… Speaker 1 (AIRBNB JOSH MASTER)

Different experiences.

12:19

S… Speaker 1 (AIRBNB JOSH MASTER)

And I also saw that they are paying people to

12:24

S… Speaker 1 (AIRBNB JOSH MASTER)

put listings up that are positive,

12:25

S… Speaker 1 (AIRBNB JOSH MASTER)

which, again,

12:27

S… Speaker 1 (AIRBNB JOSH MASTER)

you know, I'm not looking for this.

12:29

S… Speaker 1 (AIRBNB JOSH MASTER)

It's what people are actually saying.

12:31

S… Speaker 1 (AIRBNB JOSH MASTER)

And that's very concerning as well,

12:34

S… Speaker 1 (AIRBNB JOSH MASTER)

because that means that if you put that all together,

12:36

S… Speaker 1 (AIRBNB JOSH MASTER)

you can bypass all of these checks that are placed

12:40

S… Speaker 1 (AIRBNB JOSH MASTER)

to avoid this from happening.

12:42

S… Speaker 1 (AIRBNB JOSH MASTER)

Okay,

12:54

S… Speaker 1 (AIRBNB JOSH MASTER)

so the main issues...

13:04

S… Speaker 1 (AIRBNB JOSH MASTER)

So what happened was this,

13:05

S… Speaker 1 (AIRBNB JOSH MASTER)

just to answer this.

13:06

S… Speaker 1 (AIRBNB JOSH MASTER)

So when I didn't get a response from them,

13:08

S… Speaker 1 (AIRBNB JOSH MASTER)

I just decided to see a

13:13

S… Speaker 1 (AIRBNB JOSH MASTER)

little bit more information.

13:15

S… Speaker 1 (AIRBNB JOSH MASTER)

And then I found that they were listing the name of the property differently

13:20

S… Speaker 1 (AIRBNB JOSH MASTER)

on other platforms.

13:21

S… Speaker 1 (AIRBNB JOSH MASTER)

So if you go on Google Reviews,

13:23

S… Speaker 1 (AIRBNB JOSH MASTER)

if you go on TripAdvisor,

13:25

S… Speaker 1 (AIRBNB JOSH MASTER)

for example,

13:26

S… Speaker 1 (AIRBNB JOSH MASTER)

or Booking or whatnot,

13:27

S… Speaker 1 (AIRBNB JOSH MASTER)

it has a different name to the name.

13:29

S… Speaker 1 (AIRBNB JOSH MASTER)

They have their own website as well.

13:31

S… Speaker 1 (AIRBNB JOSH MASTER)

That was how I first saw it,

13:33

S… Speaker 1 (AIRBNB JOSH MASTER)

is that one of the pictures has a picture of a drawing with a number

13:37

S… Speaker 1 (AIRBNB JOSH MASTER)

and the website to the property,

13:39

S… Speaker 1 (AIRBNB JOSH MASTER)

and they have a video.

13:41

S… Speaker 1 (AIRBNB JOSH MASTER)

flashy videos shows them coming from the sea going towards the house

13:45

S… Speaker 1 (AIRBNB JOSH MASTER)

so i was like okay let me just see if i can find some more information

13:49

S… Speaker 1 (AIRBNB JOSH MASTER)

because no one's responding to me and that's where i started to see and multiple

13:53

S… Speaker 1 (AIRBNB JOSH MASTER)

people were stating that um they were paying people to write reviews so

13:58

S… Speaker 1 (AIRBNB JOSH MASTER)

i was like right when you go on the platforms that this is not

14:02

S… Speaker 1 (AIRBNB JOSH MASTER)

happening

14:03

S… Speaker 1 (AIRBNB JOSH MASTER)

you see all of the things that I later see on the Airbnb listing.

14:07

S… Speaker 1 (AIRBNB JOSH MASTER)

So that's where I first saw that there was another space that they were renting out to

14:11

S… Speaker 1 (AIRBNB JOSH MASTER)

people and that they were asking people for money.

14:13

S… Speaker 1 (AIRBNB JOSH MASTER)

When you go to the second listing,

14:15

S… Speaker 1 (AIRBNB JOSH MASTER)

it's confirmed that this space exists because it's the second listing on

14:20

S… Speaker 1 (AIRBNB JOSH MASTER)

Airbnb, the bedroom listing,

14:22

S… Speaker 1 (AIRBNB JOSH MASTER)

the listing with no lock,

14:23

S… Speaker 1 (AIRBNB JOSH MASTER)

the listing where it asks you for additional money for maintenance,

14:26

S… Speaker 1 (AIRBNB JOSH MASTER)

which is exactly what the other reviews were saying.

14:29

S… Speaker 1 (AIRBNB JOSH MASTER)

So it actually confirmed what people were saying on other platforms.

14:33

S… Speaker 1 (AIRBNB JOSH MASTER)

It didn't go against it.

14:34

S… Speaker 1 (AIRBNB JOSH MASTER)

And just compare the reviews.

14:37

S… Speaker 1 (AIRBNB JOSH MASTER)

Some of the reviews are just like,

14:38

S… Speaker 1 (AIRBNB JOSH MASTER)

oh, this is a heavenly property.

14:41

S… Speaker 1 (AIRBNB JOSH MASTER)

It's a safe haven.

14:42

S… Speaker 1 (AIRBNB JOSH MASTER)

They're using the same words over and over again.

14:45

S… Speaker 1 (AIRBNB JOSH MASTER)

But in the negative reviews,

14:47

S… Speaker 1 (AIRBNB JOSH MASTER)

people actually addressed that.

14:48

S… Speaker 1 (AIRBNB JOSH MASTER)

They were like,

14:49

S… Speaker 1 (AIRBNB JOSH MASTER)

right, I was told that this place was safe or this place was clean,

14:53

S… Speaker 1 (AIRBNB JOSH MASTER)

etc.

14:53

S… Speaker 1 (AIRBNB JOSH MASTER)

When actually this is what happened.

14:55

S… Speaker 1 (AIRBNB JOSH MASTER)

One person went there with their mother,

14:58

S… Speaker 1 (AIRBNB JOSH MASTER)

had a terrible time.

15:00

S… Speaker 1 (AIRBNB JOSH MASTER)

One person,

15:00

S… Speaker 1 (AIRBNB JOSH MASTER)

like I said,

15:01

S… Speaker 1 (AIRBNB JOSH MASTER)

was asked to pay or paid an extra 1 ,000 euros for maintenance.

15:05

S… Speaker 1 (AIRBNB JOSH MASTER)

It's all this strange stuff,

15:07

S… Speaker 1 (AIRBNB JOSH MASTER)

and I just think, right,

15:08

S… Speaker 1 (AIRBNB JOSH MASTER)

the only consistent thing happening here is that there's a problem.

15:12

S… Speaker 1 (AIRBNB JOSH MASTER)

It's not like they're actually saying that,

15:15

S… Speaker 1 (AIRBNB JOSH MASTER)

okay, this doesn't exist.

15:17

S… Speaker 1 (AIRBNB JOSH MASTER)

This listing exists as a second property.

15:20

S… Speaker 1 (AIRBNB JOSH MASTER)

So they've somehow found a way to...

15:25

S… Speaker 1 (AIRBNB JOSH MASTER)

to list the same place twice on Airbnb without making

15:29

S… Speaker 1 (AIRBNB JOSH MASTER)

it clear that these two listings are connected,

15:30

S… Speaker 1 (AIRBNB JOSH MASTER)

which is not fair,

15:32

S… Speaker 1 (AIRBNB JOSH MASTER)

actually, because I didn't actually see this originally when I first booked.

15:36

S… Speaker 1 (AIRBNB JOSH MASTER)

I just saw the one that I paid for.

15:38

S… Speaker 1 (AIRBNB JOSH MASTER)

Subsequently,

15:39

S… Speaker 1 (AIRBNB JOSH MASTER)

this other listing has come up for the month of July,

15:42

S… Speaker 1 (AIRBNB JOSH MASTER)

which I don't know if this was done recently.

15:46

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't know if it was booked out,

15:47

S… Speaker 1 (AIRBNB JOSH MASTER)

and that's why I didn't see it,

15:49

S… Speaker 1 (AIRBNB JOSH MASTER)

but it's there now.

15:55

S… Speaker 1 (AIRBNB JOSH MASTER)

Unfortunately, it's one house,

15:56

S… Speaker 1 (AIRBNB JOSH MASTER)

so it's almost certain that we're going to be crossing paths

16:00

S… Speaker 1 (AIRBNB JOSH MASTER)

with whoever,

16:01

S… Speaker 1 (AIRBNB JOSH MASTER)

be it the owner,

16:02

S… Speaker 1 (AIRBNB JOSH MASTER)

other people that rent.

16:04

S… Speaker 1 (AIRBNB JOSH MASTER)

It's a shared occupancy,

16:06

S… Speaker 1 (AIRBNB JOSH MASTER)

it's not a private space,

16:07

S… Speaker 1 (AIRBNB JOSH MASTER)

which is what we paid for.

16:26

S… Speaker 1 (AIRBNB JOSH MASTER)

Yeah, exactly.

16:27

S… Speaker 2 (AIRBNB JOSH MASTER)

Exactly.

16:33

S… Speaker 1 (AIRBNB JOSH MASTER)

It doesn't say it,

16:37

S… Speaker 1 (AIRBNB JOSH MASTER)

but the second listing on Airbnb confirms it because

16:41

S… Speaker 1 (AIRBNB JOSH MASTER)

it's one address.

16:42

S… Speaker 1 (AIRBNB JOSH MASTER)

So there's no way that this can happen.

16:45

S… Speaker 1 (AIRBNB JOSH MASTER)

And if you look at the way the property is listed...

16:49

S… Speaker 1 (AIRBNB JOSH MASTER)

The second space is right by the access to the beach.

16:53

S… Speaker 1 (AIRBNB JOSH MASTER)

It's right by the access to the pool.

16:55

S… Speaker 1 (AIRBNB JOSH MASTER)

So you are quite literally unable to avoid each other.

16:59

S… Speaker 1 (AIRBNB JOSH MASTER)

One way or another,

17:00

S… Speaker 1 (AIRBNB JOSH MASTER)

people are going to meet in that area,

17:04

S… Speaker 1 (AIRBNB JOSH MASTER)

the common area,

17:05

S… Speaker 1 (AIRBNB JOSH MASTER)

or going towards the beach.

17:06

S… Speaker 1 (AIRBNB JOSH MASTER)

So again...

17:12

S… Speaker 1 (AIRBNB JOSH MASTER)

we paid for it's not what they advertised as you can see that's why i asked for a

17:16

S… Speaker 1 (AIRBNB JOSH MASTER)

refund because i was like wait this is far beyond just a couple of errors

17:20

S… Speaker 1 (AIRBNB JOSH MASTER)

here like you know it's not like an air conditioning unit that's not there or something

17:24

S… Speaker 1 (AIRBNB JOSH MASTER)

like that it's a fully fledged listing and that's

17:28

S… Speaker 1 (AIRBNB JOSH MASTER)

fraud basically you're not allowed to do that i know you're not allowed to do that

17:32

S… Speaker 1 (AIRBNB JOSH MASTER)

so

17:35

S… Speaker 1 (AIRBNB JOSH MASTER)

Somebody needs to do something about that from the Airbnb side because they're taking advantage of

17:39

S… Speaker 1 (AIRBNB JOSH MASTER)

your platform as well to do this.

17:41

S… Speaker 1 (AIRBNB JOSH MASTER)

It sounds like they've been doing it for a while as well,

17:43

S… Speaker 1 (AIRBNB JOSH MASTER)

judging from the reviews.

17:45

S… Speaker 1 (AIRBNB JOSH MASTER)

But somehow they found a way to avoid it so far.

17:49

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't know how you would know more than me because you're on the other end of the system.

17:53

S… Speaker 1 (AIRBNB JOSH MASTER)

Just look at the information I've sent you.

17:57

S… Speaker 1 (AIRBNB JOSH MASTER)

It's all there.

17:58

S… Speaker 1 (AIRBNB JOSH MASTER)

And it's worse,

17:59

S… Speaker 1 (AIRBNB JOSH MASTER)

by the way.

18:00

S… Speaker 1 (AIRBNB JOSH MASTER)

I just didn't want to send everything.

18:01

S… Speaker 1 (AIRBNB JOSH MASTER)

But when you read those websites and you link it to your

18:05

S… Speaker 1 (AIRBNB JOSH MASTER)

own listings,

18:06

S… Speaker 1 (AIRBNB JOSH MASTER)

you see the problem.

18:07

S… Speaker 1 (AIRBNB JOSH MASTER)

It's very,

18:08

S… Speaker 1 (AIRBNB JOSH MASTER)

very clear at that point.

18:09

S… Speaker 1 (AIRBNB JOSH MASTER)

Yeah.

18:13

S… Speaker 1 (AIRBNB JOSH MASTER)

I didn't book a house with unlockable

18:17

S… Speaker 1 (AIRBNB JOSH MASTER)

rooms.

18:18

S… Speaker 1 (AIRBNB JOSH MASTER)

That's the main issue.

18:20

S… Speaker 1 (AIRBNB JOSH MASTER)

The exclusivity is misrepresentation.

18:23

S… Speaker 1 (AIRBNB JOSH MASTER)

That's it.

18:24

S… Speaker 1 (AIRBNB JOSH MASTER)

How can I feel safe in a house where

18:28

S… Speaker 1 (AIRBNB JOSH MASTER)

someone can come in?

18:30

S… Speaker 1 (AIRBNB JOSH MASTER)

without my knowing and it's unlocked as well i don't

18:35

S… Speaker 1 (AIRBNB JOSH MASTER)

understand what i'm supposed to do with that um i think

18:40

S… Speaker 1 (AIRBNB JOSH MASTER)

there's a lot of problems there there's a lot of problems there and the fact that they refuse

18:44

S… Speaker 1 (AIRBNB JOSH MASTER)

to answer my questions as well which were pretty simple

18:48

S… Speaker 1 (AIRBNB JOSH MASTER)

to be honest i just asked them to confirm if it was shared or not or whatnot

18:52

S… Speaker 1 (AIRBNB JOSH MASTER)

after reading this stuff to maybe work out a

18:56

S… Speaker 1 (AIRBNB JOSH MASTER)

solution but nothing

19:07

S… Speaker 2 (AIRBNB JOSH MASTER)

is that you have mentioned states that um for example there is not there

19:11

S… Speaker 2 (AIRBNB JOSH MASTER)

is not there is the earthen is non -existent

19:15

S… Speaker 2 (AIRBNB JOSH MASTER)

um i did look i did look at the this thing it's

19:19

S… Speaker 2 (AIRBNB JOSH MASTER)

okay it does the um because it hasn't listed the earthen as an amenities

19:24

S… Speaker 2 (AIRBNB JOSH MASTER)

that is not the in regards of our air cover policy

19:28

S… Speaker 2 (AIRBNB JOSH MASTER)

but then again seeing that the host hasn't responded to

19:33

S… Speaker 2 (AIRBNB JOSH MASTER)

the reservation

19:38

S… Speaker 2 (AIRBNB JOSH MASTER)

that would be our basis in the meantime also given the fact

19:42

S… Speaker 2 (AIRBNB JOSH MASTER)

that it has been state or it has been clearly stated

19:46

S… Speaker 2 (AIRBNB JOSH MASTER)

that this thing would be on your own private property

19:50

S… Speaker 2 (AIRBNB JOSH MASTER)

or should be private then um of course i will

19:55

S… Speaker 2 (AIRBNB JOSH MASTER)

look into that as well

20:06

S… Speaker 1 (AIRBNB JOSH MASTER)

I can show you another thing that it says as well,

20:08

S… Speaker 1 (AIRBNB JOSH MASTER)

just to further make it worse.

20:10

S… Speaker 1 (AIRBNB JOSH MASTER)

The second listing has no kitchen,

20:12

S… Speaker 1 (AIRBNB JOSH MASTER)

has no cooking facilities,

20:15

S… Speaker 1 (AIRBNB JOSH MASTER)

which would further suggest that it's at the bottom of the

20:19

S… Speaker 1 (AIRBNB JOSH MASTER)

house. Because the kitchen,

20:21

S… Speaker 1 (AIRBNB JOSH MASTER)

there's only one kitchen area.

20:23

S… Speaker 1 (AIRBNB JOSH MASTER)

It's clearly shown on the videos,

20:24

S… Speaker 1 (AIRBNB JOSH MASTER)

clearly shown on the pictures,

20:26

S… Speaker 1 (AIRBNB JOSH MASTER)

which would be on the upstairs floor,

20:28

S… Speaker 1 (AIRBNB JOSH MASTER)

like the main floor.

20:29

S… Speaker 1 (AIRBNB JOSH MASTER)

That corroborates the fact that it's the same space that's listed twice.

20:35

S… Speaker 1 (AIRBNB JOSH MASTER)

Yeah, you also have no kitchen access in your other listing.

20:38

S… Speaker 1 (AIRBNB JOSH MASTER)

Yeah,

20:41

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't think we

20:45

S… Speaker 1 (AIRBNB JOSH MASTER)

can proceed with this.

20:46

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't think anybody should,

20:47

S… Speaker 1 (AIRBNB JOSH MASTER)

to be honest with you,

20:48

S… Speaker 1 (AIRBNB JOSH MASTER)

until this is clarified.

20:49

S… Speaker 1 (AIRBNB JOSH MASTER)

And I think this listing should be fraudulent.

20:54

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't see whatever way else to call

20:59

S… Speaker 1 (AIRBNB JOSH MASTER)

it other than fraudulent.

21:01

S… Speaker 1 (AIRBNB JOSH MASTER)

I also don't want to be harassed by my host.

21:04

S… Speaker 1 (AIRBNB JOSH MASTER)

I mean, if he's known to just turn up whenever he wants and ask

21:09

S… Speaker 1 (AIRBNB JOSH MASTER)

people for money,

21:09

S… Speaker 1 (AIRBNB JOSH MASTER)

I really don't want to do that either.

21:14

S… Speaker 1 (AIRBNB JOSH MASTER)

That wasn't the point of this trip.

21:16

S… Speaker 1 (AIRBNB JOSH MASTER)

So yeah,

21:18

S… Speaker 1 (AIRBNB JOSH MASTER)

that's why I'm requesting the refund under the air

21:22

S… Speaker 1 (AIRBNB JOSH MASTER)

cover because there's too many problems here.

21:25

S… Speaker 1 (AIRBNB JOSH MASTER)

I've used Airbnb before.

21:27

S… Speaker 1 (AIRBNB JOSH MASTER)

I've never had this amount of,

21:30

S… Speaker 1 (AIRBNB JOSH MASTER)

nothing close to this,

21:31

S… Speaker 1 (AIRBNB JOSH MASTER)

to be honest.

21:31

S… Speaker 1 (AIRBNB JOSH MASTER)

Nothing close to this.

22:05

S… Speaker 2 (AIRBNB JOSH MASTER)

the host would not respond to the messages on the air

22:09

S… Speaker 2 (AIRBNB JOSH MASTER)

on the airbnb platform which cover

22:13

S… Speaker 2 (AIRBNB JOSH MASTER)

states that if the reservation

22:19

S… Speaker 2 (AIRBNB JOSH MASTER)

is within did not

22:25

S… Speaker 2 (AIRBNB JOSH MASTER)

respond within 24 hours we decide that we

22:29

S… Speaker 2 (AIRBNB JOSH MASTER)

can have this reservation canceled with the full refund now

22:33

S… Speaker 2 (AIRBNB JOSH MASTER)

i do now doesn't mean that i don't recognize

22:38

S… Speaker 2 (AIRBNB JOSH MASTER)

what we have reported here on my head and you will make sure

22:42

S… Speaker 1 (AIRBNB JOSH MASTER)

that

22:57

S… Speaker 1 (AIRBNB JOSH MASTER)

Thank you.

22:58

S… Speaker 1 (AIRBNB JOSH MASTER)

The problem is that,

23:00

S… Speaker 1 (AIRBNB JOSH MASTER)

and the reason why I was requesting it now is because we arrive

23:04

S… Speaker 1 (AIRBNB JOSH MASTER)

at half past 12 in the morning,

23:08

S… Speaker 1 (AIRBNB JOSH MASTER)

20 to 1 in the morning.

23:10

S… Speaker 1 (AIRBNB JOSH MASTER)

So the first question I was asking them was,

23:12

S… Speaker 1 (AIRBNB JOSH MASTER)

you know, can you confirm that someone is going to,

23:14

S… Speaker 1 (AIRBNB JOSH MASTER)

the driver is going to arrive at the airport and

23:18

S… Speaker 1 (AIRBNB JOSH MASTER)

who's going to be providing the keys?

23:20

S… Speaker 1 (AIRBNB JOSH MASTER)

So that's how the conversation started.

23:22

S… Speaker 1 (AIRBNB JOSH MASTER)

And it's just been silenced from there.

23:25

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't see where the trust and safety comes in at this point.

23:29

S… Speaker 1 (AIRBNB JOSH MASTER)

I mean, if we wait until we go there and it's one o 'clock in

23:33

S… Speaker 1 (AIRBNB JOSH MASTER)

the morning, half past one in the morning and come out of the airport.

23:36

S… Speaker 1 (AIRBNB JOSH MASTER)

We have no clarity as to what the property looks like or anything of that

23:40

S… Speaker 1 (AIRBNB JOSH MASTER)

nature.

23:40

S… Speaker 1 (AIRBNB JOSH MASTER)

This could end up in a very terrible way.

23:43

S… Speaker 1 (AIRBNB JOSH MASTER)

That's why I was like,

23:44

S… Speaker 1 (AIRBNB JOSH MASTER)

okay, there's enough red flags.

23:46

S… Speaker 1 (AIRBNB JOSH MASTER)

Can we just perhaps rearrange this somehow,

23:50

S… Speaker 1 (AIRBNB JOSH MASTER)

like go somewhere else or have a refund?

23:52

S… Speaker 1 (AIRBNB JOSH MASTER)

Because I don't think this is going to change personally.

23:55

S… Speaker 1 (AIRBNB JOSH MASTER)

Just the fact that they're listing the space as available is enough for me

23:59

S… Speaker 1 (AIRBNB JOSH MASTER)

to say it's not going to change in the next three days or so.

24:03

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't see how that's possible.

24:07

S… Speaker 1 (AIRBNB JOSH MASTER)

They just have their service,

24:08

S… Speaker 1 (AIRBNB JOSH MASTER)

their routine that they're doing here.

24:10

S… Speaker 1 (AIRBNB JOSH MASTER)

I thought it would be better to contact you now and raise

24:15

S… Speaker 1 (AIRBNB JOSH MASTER)

my concerns of safety and the fact that I just don't trust the hosts here,

24:19

S… Speaker 1 (AIRBNB JOSH MASTER)

the property owners,

24:20

S… Speaker 1 (AIRBNB JOSH MASTER)

in our

24:26

S… Speaker 1 (AIRBNB JOSH MASTER)

space.

24:26

S… Speaker 1 (AIRBNB JOSH MASTER)

It's not

24:30

S… Speaker 1 (AIRBNB JOSH MASTER)

direct enough.

24:31

S… Speaker 1 (AIRBNB JOSH MASTER)

It's not clear enough what's happening.

24:33

S… Speaker 1 (AIRBNB JOSH MASTER)

All the while when I was looking at it,

24:35

S… Speaker 1 (AIRBNB JOSH MASTER)

I was like, I don't know what's happening here anymore.

24:39

S… Speaker 1 (AIRBNB JOSH MASTER)

I thought it was a space within a view.

24:42

S… Speaker 1 (AIRBNB JOSH MASTER)

And now I'm not sure what it is.

24:45

S… Speaker 1 (AIRBNB JOSH MASTER)

I don't know if it's a place where...

24:49

S… Speaker 1 (AIRBNB JOSH MASTER)

me and the owner are going to be having dinner or there's going to be other guests there

24:53

S… Speaker 1 (AIRBNB JOSH MASTER)

I've no idea anymore

AIRBNB JOSH MASTER

Yhteenveto

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