AIRBNB JOSH MASTER

Jun 30, 2026 18:20 · 24:56 · English · Whisper Turbo · 2 Speakers
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0:05
S… Speaker 1 (AIRBNB JOSH MASTER)
Hello.
0:05
S… Speaker 1 (AIRBNB JOSH MASTER)
Hello Josh,
0:09
S… Speaker 1 (AIRBNB JOSH MASTER)
this is
0:13
S… Speaker 2 (AIRBNB JOSH MASTER)
Leon speaking.
0:16
S… Speaker 1 (AIRBNB JOSH MASTER)
I
0:22
S… Speaker 1 (AIRBNB JOSH MASTER)
allow you
0:28
S… Speaker 2 (AIRBNB JOSH MASTER)
to proceed, yes.
1:04
S… Speaker 1 (AIRBNB JOSH MASTER)
Thank you very much.
1:02
S… Speaker 1 (AIRBNB JOSH MASTER)
I just want to start off first,
1:05
S… Speaker 1 (AIRBNB JOSH MASTER)
just to confirm that the listing that we are
1:09
S… Speaker 1 (AIRBNB JOSH MASTER)
pertaining to is the one that is located in Tumab,
1:14
S… Speaker 1 (AIRBNB JOSH MASTER)
Yalao, Senegal?
1:15
S… Speaker 2 (AIRBNB JOSH MASTER)
Correct.
1:16
S… Speaker 1 (AIRBNB JOSH MASTER)
That's correct.
1:17
S… Speaker 1 (AIRBNB JOSH MASTER)
Alright,
1:18
S… Speaker 1 (AIRBNB JOSH MASTER)
thank you.
1:19
S… Speaker 1 (AIRBNB JOSH MASTER)
And your reservation would start on July 1st and will end up until
1:23
S… Speaker 1 (AIRBNB JOSH MASTER)
July 5th.
1:24
S… Speaker 1 (AIRBNB JOSH MASTER)
Thank you very
1:28
S… Speaker 1 (AIRBNB JOSH MASTER)
much.
1:29
S… Speaker 1 (AIRBNB JOSH MASTER)
And seeing that you would like to report this,
1:31
S… Speaker 1 (AIRBNB JOSH MASTER)
I do want to understand that you would
1:37
S… Speaker 1 (AIRBNB JOSH MASTER)
like to proceed with this reservation moving forward.
1:40
S… Speaker 1 (AIRBNB JOSH MASTER)
Is that correct?
1:41
S… Speaker 2 (AIRBNB JOSH MASTER)
Initially,
1:43
S… Speaker 2 (AIRBNB JOSH MASTER)
I wanted to proceed with this reservation,
1:46
S… Speaker 2 (AIRBNB JOSH MASTER)
but upon seeing the information I've seen today and
1:51
S… Speaker 2 (AIRBNB JOSH MASTER)
the lack of response from the host,
1:53
S… Speaker 2 (AIRBNB JOSH MASTER)
I no longer want to proceed.
1:57
S… Speaker 2 (AIRBNB JOSH MASTER)
Something is seriously wrong with this listing.
2:00
S… Speaker 2 (AIRBNB JOSH MASTER)
And I can summarize it in one sentence.
2:04
S… Speaker 2 (AIRBNB JOSH MASTER)
I booked a private space for 20 days.
2:08
S… Speaker 2 (AIRBNB JOSH MASTER)
The host is simultaneously advertising the same property
2:12
S… Speaker 2 (AIRBNB JOSH MASTER)
as an individual bedroom on a second listing on Airbnb.
2:17
S… Speaker 2 (AIRBNB JOSH MASTER)
And that second listing states that there's no locks on the bedroom doors
2:21
S… Speaker 2 (AIRBNB JOSH MASTER)
and that the property is shared,
2:22
S… Speaker 2 (AIRBNB JOSH MASTER)
which it did not say on the original booking that I paid for.
2:26
S… Speaker 2 (AIRBNB JOSH MASTER)
I did not book a shared house with unlockable rooms.
2:29
S… Speaker 2 (AIRBNB JOSH MASTER)
So that misrepresentation of how
2:34
S… Speaker 2 (AIRBNB JOSH MASTER)
the property is,
2:35
S… Speaker 2 (AIRBNB JOSH MASTER)
how it's maintained and its safety is fraudulent.
2:39
S… Speaker 2 (AIRBNB JOSH MASTER)
And that's why I was requesting an air cover claim.
2:42
S… Speaker 2 (AIRBNB JOSH MASTER)
Because at no point until today was I told,
2:45
S… Speaker 2 (AIRBNB JOSH MASTER)
even when I corresponded with them,
2:47
S… Speaker 2 (AIRBNB JOSH MASTER)
that any of this would be happening.
2:49
S… Speaker 2 (AIRBNB JOSH MASTER)
And when I actually asked them in a message to confirm,
2:52
S… Speaker 2 (AIRBNB JOSH MASTER)
politely,
2:54
S… Speaker 2 (AIRBNB JOSH MASTER)
if they could give me some information,
2:55
S… Speaker 2 (AIRBNB JOSH MASTER)
I was met with silence.
2:56
S… Speaker 2 (AIRBNB JOSH MASTER)
And upon doing my own research,
2:58
S… Speaker 2 (AIRBNB JOSH MASTER)
I found all of the things that I stated to your colleague Nadia.
3:05
S… Speaker 2 (AIRBNB JOSH MASTER)
The other thing as well I'd like to point out before we continue is that they
3:09
S… Speaker 2 (AIRBNB JOSH MASTER)
kept asking me to speak to them privately on
3:13
S… Speaker 2 (AIRBNB JOSH MASTER)
WhatsApp. They did not want to keep any correspondence on Airbnb,
3:16
S… Speaker 2 (AIRBNB JOSH MASTER)
which probably makes it harder for you at Airbnb to see what's going
3:21
S… Speaker 1 (AIRBNB JOSH MASTER)
on.
3:28
S… Speaker 2 (AIRBNB JOSH MASTER)
Oh, and the other thing as well.
3:30
S… Speaker 2 (AIRBNB JOSH MASTER)
One other thing as well before we continue.
3:32
S… Speaker 2 (AIRBNB JOSH MASTER)
On the second listing,
3:33
S… Speaker 2 (AIRBNB JOSH MASTER)
it states that if you pay them additional money for maintenance,
3:37
S… Speaker 2 (AIRBNB JOSH MASTER)
then you can have access to the pool.
3:40
S… Speaker 2 (AIRBNB JOSH MASTER)
And this has been confirmed
3:44
S… Speaker 2 (AIRBNB JOSH MASTER)
by listings across multiple platforms about the same property,
3:48
S… Speaker 2 (AIRBNB JOSH MASTER)
the same people.
3:50
S… Speaker 2 (AIRBNB JOSH MASTER)
very strange behavior and they're even paying for people
3:55
S… Speaker 2 (AIRBNB JOSH MASTER)
to put positive reviews online their colleagues or their friends
4:00
S… Speaker 2 (AIRBNB JOSH MASTER)
So we have a big problem here.
4:01
S… Speaker 2 (AIRBNB JOSH MASTER)
And to be honest,
4:04
S… Speaker 2 (AIRBNB JOSH MASTER)
I'm extremely annoyed,
4:05
S… Speaker 2 (AIRBNB JOSH MASTER)
but I'm trying to just talk with you and try and resolve this issue
4:09
S… Speaker 2 (AIRBNB JOSH MASTER)
together.
4:10
S… Speaker 2 (AIRBNB JOSH MASTER)
Because right now,
4:12
S… Speaker 2 (AIRBNB JOSH MASTER)
my trip is not happening.
4:13
S… Speaker 2 (AIRBNB JOSH MASTER)
I have to restructure this entire holiday,
4:17
S… Speaker 2 (AIRBNB JOSH MASTER)
if at all,
4:18
S… Speaker 2 (AIRBNB JOSH MASTER)
because this is very,
4:20
S… Speaker 2 (AIRBNB JOSH MASTER)
very strange once you look into it.
4:22
S… Speaker 1 (AIRBNB JOSH MASTER)
That's
4:30
S… Speaker 1 (AIRBNB JOSH MASTER)
all for now.
4:31
S… Speaker 2 (AIRBNB JOSH MASTER)
I'll let you speak.
4:34
S… Speaker 1 (AIRBNB JOSH MASTER)
Thank you very much.
4:35
S… Speaker 1 (AIRBNB JOSH MASTER)
So we're going to address all of the points one by
4:39
S… Speaker 1 (AIRBNB JOSH MASTER)
one and I do appreciate you for providing additional insight that
4:44
S… Speaker 1 (AIRBNB JOSH MASTER)
is not being discussed in writing.
4:49
S… Speaker 1 (AIRBNB JOSH MASTER)
So let's talk about first the representation
4:53
S… Speaker 1 (AIRBNB JOSH MASTER)
of the misrepresentation of the misrepresentation.
5:00
S… Speaker 1 (AIRBNB JOSH MASTER)
I actually have both these things here on my
5:04
S… Speaker 1 (AIRBNB JOSH MASTER)
end, the one that you have booked and the one that is being described
5:08
S… Speaker 1 (AIRBNB JOSH MASTER)
as a room with
5:13
S… Speaker 1 (AIRBNB JOSH MASTER)
a shared common space.
5:15
S… Speaker 1 (AIRBNB JOSH MASTER)
Now, Airbnb doesn't necessarily organize
5:23
S… Speaker 1 (AIRBNB JOSH MASTER)
this.
5:24
S… Speaker 1 (AIRBNB JOSH MASTER)
Airbnb does allow to book
5:29
S… Speaker 1 (AIRBNB JOSH MASTER)
the place either by the whole property itself or
5:33
S… Speaker 1 (AIRBNB JOSH MASTER)
by rooms.
5:35
S… Speaker 1 (AIRBNB JOSH MASTER)
in a separate listing.
5:37
S… Speaker 1 (AIRBNB JOSH MASTER)
Because Airbnb has a feature
5:41
S… Speaker 1 (AIRBNB JOSH MASTER)
where if you,
5:42
S… Speaker 1 (AIRBNB JOSH MASTER)
for example,
5:43
S… Speaker 1 (AIRBNB JOSH MASTER)
if you book the home property,
5:44
S… Speaker 1 (AIRBNB JOSH MASTER)
then the other listing will be automatic and the conditions on
5:48
S… Speaker 1 (AIRBNB JOSH MASTER)
the other listing that would only allow us to
5:53
S… Speaker 1 (AIRBNB JOSH MASTER)
book rooms on the same property that would be blocked or
5:57
S… Speaker 1 (AIRBNB JOSH MASTER)
vice versa.
5:58
S… Speaker 1 (AIRBNB JOSH MASTER)
Or let's say if one of the rooms on the
6:03
S… Speaker 1 (AIRBNB JOSH MASTER)
property has been booked for this specific maintenance.
6:25
S… Speaker 2 (AIRBNB JOSH MASTER)
But that's the issue.
6:27
S… Speaker 2 (AIRBNB JOSH MASTER)
It's not blocked on the other listing.
6:30
S… Speaker 2 (AIRBNB JOSH MASTER)
I checked myself and I put it in the pictures in the support
6:35
S… Speaker 2 (AIRBNB JOSH MASTER)
chat because I thought to myself maybe this is a mistake.
6:38
S… Speaker 2 (AIRBNB JOSH MASTER)
And when you see on the additional listings,
6:41
S… Speaker 2 (AIRBNB JOSH MASTER)
because there's actually three listings really,
6:44
S… Speaker 2 (AIRBNB JOSH MASTER)
because you have the earth house listing,
6:47
S… Speaker 2 (AIRBNB JOSH MASTER)
the one that we went for.
6:48
S… Speaker 2 (AIRBNB JOSH MASTER)
You have like the similar name,
6:50
S… Speaker 2 (AIRBNB JOSH MASTER)
but like the scenic listing.
6:52
S… Speaker 2 (AIRBNB JOSH MASTER)
And then you have the bedroom listing.
6:53
S… Speaker 2 (AIRBNB JOSH MASTER)
So let's just even be kind and say the first two are the same.
6:57
S… Speaker 2 (AIRBNB JOSH MASTER)
On the bedroom listing,
6:59
S… Speaker 2 (AIRBNB JOSH MASTER)
the whole month of July is available.
7:01
S… Speaker 2 (AIRBNB JOSH MASTER)
Well,
7:02
S… Speaker 2 (AIRBNB JOSH MASTER)
on the listing that we paid for,
7:04
S… Speaker 2 (AIRBNB JOSH MASTER)
it's blocked out,
7:05
S… Speaker 2 (AIRBNB JOSH MASTER)
as you said.
7:05
S… Speaker 2 (AIRBNB JOSH MASTER)
So it's...
7:07
S… Speaker 2 (AIRBNB JOSH MASTER)
They've somehow listed the same space and
7:11
S… Speaker 2 (AIRBNB JOSH MASTER)
bypassed this feature.
7:14
S… Speaker 2 (AIRBNB JOSH MASTER)
I'm not sure how they've managed to do that.
7:17
S… Speaker 2 (AIRBNB JOSH MASTER)
That was when I realized something was wrong.
7:19
S… Speaker 2 (AIRBNB JOSH MASTER)
And it was when I read the reviews from others and I thought,
7:22
S… Speaker 2 (AIRBNB JOSH MASTER)
this is strange.
7:24
S… Speaker 2 (AIRBNB JOSH MASTER)
The reviews either say that this place is amazing and the staff
7:28
S… Speaker 2 (AIRBNB JOSH MASTER)
are amazing and everything is great,
7:30
S… Speaker 2 (AIRBNB JOSH MASTER)
or it's the exact opposite.
7:32
S… Speaker 2 (AIRBNB JOSH MASTER)
It's just one or the other.
7:33
S… Speaker 2 (AIRBNB JOSH MASTER)
It didn't seem realistic,
7:34
S… Speaker 2 (AIRBNB JOSH MASTER)
so I thought, okay,
7:35
S… Speaker 2 (AIRBNB JOSH MASTER)
let me look into it a bit further.
7:38
S… Speaker 2 (AIRBNB JOSH MASTER)
And then I just stumbled upon this listing.
7:40
S… Speaker 2 (AIRBNB JOSH MASTER)
I wasn't even aware that it was there initially when I first
7:44
S… Speaker 2 (AIRBNB JOSH MASTER)
booked. But when you look at the reviews,
7:46
S… Speaker 2 (AIRBNB JOSH MASTER)
you can see some people mentioning that there was another
7:50
S… Speaker 2 (AIRBNB JOSH MASTER)
bedroom that they stayed in and they didn't have access to the pool or the terrace.
7:54
S… Speaker 2 (AIRBNB JOSH MASTER)
And I thought, he doesn't say that on the listing we've paid for.
7:58
S… Speaker 2 (AIRBNB JOSH MASTER)
But now you can see it.
8:00
S… Speaker 2 (AIRBNB JOSH MASTER)
If you actually look at the two listings,
8:02
S… Speaker 2 (AIRBNB JOSH MASTER)
you can see it.
8:03
S… Speaker 2 (AIRBNB JOSH MASTER)
And there's only one.
8:13
S… Speaker 1 (AIRBNB JOSH MASTER)
this other this thing the one that is being just the one that
8:17
S… Speaker 1 (AIRBNB JOSH MASTER)
has been that has stated that there is a shared common
8:22
S… Speaker 1 (AIRBNB JOSH MASTER)
space that there is a shared common space
8:26
S… Speaker 1 (AIRBNB JOSH MASTER)
um that which there are not blocked from
8:31
S… Speaker 1 (AIRBNB JOSH MASTER)
july 1st up until the 28th so that's a great catch um thank
8:35
S… Speaker 1 (AIRBNB JOSH MASTER)
you very much for informing me that no problem so well yeah we
8:39
S… Speaker 1 (AIRBNB JOSH MASTER)
would need to i would need rather to look into this and we
8:43
S… Speaker 1 (AIRBNB JOSH MASTER)
need to confirm if
8:46
S… Speaker 1 (AIRBNB JOSH MASTER)
If there would be an issue in regards to how the space
8:51
S… Speaker 1 (AIRBNB JOSH MASTER)
is being shared or how the arrangement
8:56
S… Speaker 1 (AIRBNB JOSH MASTER)
when it comes to the listing is.
8:58
S… Speaker 1 (AIRBNB JOSH MASTER)
But that's a great catch.
9:00
S… Speaker 1 (AIRBNB JOSH MASTER)
And if we indeed confirm that the book will
9:05
S… Speaker 1 (AIRBNB JOSH MASTER)
coincide to the listing,
9:07
S… Speaker 1 (AIRBNB JOSH MASTER)
to the other listing,
9:09
S… Speaker 1 (AIRBNB JOSH MASTER)
there would be a huge conflict.
9:12
S… Speaker 2 (AIRBNB JOSH MASTER)
But that's the point.
9:14
S… Speaker 2 (AIRBNB JOSH MASTER)
If you look on the second listing,
9:17
S… Speaker 2 (AIRBNB JOSH MASTER)
that's the point.
9:20
S… Speaker 2 (AIRBNB JOSH MASTER)
But the point is that if you look at the listing itself,
9:23
S… Speaker 2 (AIRBNB JOSH MASTER)
it tells you there's going to be a conflict.
9:24
S… Speaker 2 (AIRBNB JOSH MASTER)
Because one,
9:25
S… Speaker 2 (AIRBNB JOSH MASTER)
it doesn't tell you that the
9:32
S… Speaker 2 (AIRBNB JOSH MASTER)
properties are divided in any way.
9:35
S… Speaker 2 (AIRBNB JOSH MASTER)
That it's very clearly listed.
9:37
S… Speaker 2 (AIRBNB JOSH MASTER)
I asked them to confirm.
9:38
S… Speaker 2 (AIRBNB JOSH MASTER)
They did not confirm.
9:40
S… Speaker 2 (AIRBNB JOSH MASTER)
Two,
9:41
S… Speaker 2 (AIRBNB JOSH MASTER)
on that second listing,
9:43
S… Speaker 2 (AIRBNB JOSH MASTER)
it clearly states that there's no locks on the bedroom doors.
9:47
S… Speaker 2 (AIRBNB JOSH MASTER)
So that means that if somebody is staying in that space...
9:50
S… Speaker 2 (AIRBNB JOSH MASTER)
They're just going to be moving around that space and both
9:55
S… Speaker 2 (AIRBNB JOSH MASTER)
their safety and our safety is at risk because there's somebody
9:59
S… Speaker 2 (AIRBNB JOSH MASTER)
or...
10:00
S… Speaker 1 (AIRBNB JOSH MASTER)
more than one individual staying beneath us in an unlocked
10:04
S… Speaker 1 (AIRBNB JOSH MASTER)
space, which is very strange as well.
10:07
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't understand what that means and why they decided to list
10:11
S… Speaker 1 (AIRBNB JOSH MASTER)
that. On the original listing that we paid for,
10:14
S… Speaker 1 (AIRBNB JOSH MASTER)
it does not state that shared occupancy is actually happening.
10:18
S… Speaker 1 (AIRBNB JOSH MASTER)
There's no indication of that.
10:20
S… Speaker 1 (AIRBNB JOSH MASTER)
And with no locks,
10:24
S… Speaker 1 (AIRBNB JOSH MASTER)
with shared occupancy being listed...
10:27
S… Speaker 1 (AIRBNB JOSH MASTER)
Where is the trust and safety here?
10:29
S… Speaker 1 (AIRBNB JOSH MASTER)
Because I'm supposed to be going here with my wife to just have a relaxing holiday.
10:33
S… Speaker 1 (AIRBNB JOSH MASTER)
And at any point,
10:35
S… Speaker 1 (AIRBNB JOSH MASTER)
somebody could be staying beneath us and it's not separated.
10:39
S… Speaker 1 (AIRBNB JOSH MASTER)
We don't know when or when they're coming in and out.
10:43
S… Speaker 1 (AIRBNB JOSH MASTER)
They don't have a lock,
10:44
S… Speaker 1 (AIRBNB JOSH MASTER)
which means that their door can and will be accessible to
10:48
S… Speaker 1 (AIRBNB JOSH MASTER)
people from the outside and them coming into it.
10:51
S… Speaker 1 (AIRBNB JOSH MASTER)
Where is the safety in all of this?
10:54
S… Speaker 1 (AIRBNB JOSH MASTER)
It doesn't make sense to me at all.
10:59
S… Speaker 1 (AIRBNB JOSH MASTER)
to go ahead and do that because this is beyond the point of um buyer's
11:03
S… Speaker 1 (AIRBNB JOSH MASTER)
remorse like this is actually quite fraudulent because if they had put all this stuff on
11:07
S… Speaker 1 (AIRBNB JOSH MASTER)
there then you could say okay well you know you should have read the the
11:12
S… Speaker 1 (AIRBNB JOSH MASTER)
listing but it's not there and then they're not saying it to you at airbnb either and
11:16
S… Speaker 1 (AIRBNB JOSH MASTER)
when you dig into the reviews and you dig into the hosts you see some
11:20
S… Speaker 1 (AIRBNB JOSH MASTER)
very strange um documented history as well of
11:25
S… Speaker 1 (AIRBNB JOSH MASTER)
People coming into the property unannounced,
11:27
S… Speaker 1 (AIRBNB JOSH MASTER)
including the hosts.
11:29
S… Speaker 1 (AIRBNB JOSH MASTER)
People being harassed by the hosts.
11:31
S… Speaker 1 (AIRBNB JOSH MASTER)
People being asked.
11:34
S… Speaker 1 (AIRBNB JOSH MASTER)
One person wrote a review saying that they spent over 1 ,000 euros additionally
11:39
S… Speaker 1 (AIRBNB JOSH MASTER)
giving them money on top of whatever they paid.
11:42
S… Speaker 1 (AIRBNB JOSH MASTER)
Their pets going into the terrace
11:47
S… Speaker 1 (AIRBNB JOSH MASTER)
space, by the pool space,
11:48
S… Speaker 1 (AIRBNB JOSH MASTER)
urinating on the space.
11:50
S… Speaker 1 (AIRBNB JOSH MASTER)
They're leaving their items in a cluttered area,
11:53
S… Speaker 1 (AIRBNB JOSH MASTER)
around the pool area,
11:55
S… Speaker 1 (AIRBNB JOSH MASTER)
and in the basement area.
11:56
S… Speaker 1 (AIRBNB JOSH MASTER)
It doesn't sound good,
11:58
S… Speaker 1 (AIRBNB JOSH MASTER)
my friend,
11:59
S… Speaker 1 (AIRBNB JOSH MASTER)
to be honest with you.
12:00
S… Speaker 1 (AIRBNB JOSH MASTER)
It really doesn't.
12:01
S… Speaker 1 (AIRBNB JOSH MASTER)
The more I read,
12:03
S… Speaker 1 (AIRBNB JOSH MASTER)
the more I was concerned that this is a scam,
12:06
S… Speaker 1 (AIRBNB JOSH MASTER)
basically.
12:07
S… Speaker 1 (AIRBNB JOSH MASTER)
And I'm not seeing anything otherwise to
12:11
S… Speaker 1 (AIRBNB JOSH MASTER)
say otherwise,
12:11
S… Speaker 1 (AIRBNB JOSH MASTER)
just by the fact that there's multiple people saying
12:15
S… Speaker 1 (AIRBNB JOSH MASTER)
this from different countries.
12:18
S… Speaker 1 (AIRBNB JOSH MASTER)
Different experiences.
12:19
S… Speaker 1 (AIRBNB JOSH MASTER)
And I also saw that they are paying people to
12:24
S… Speaker 1 (AIRBNB JOSH MASTER)
put listings up that are positive,
12:25
S… Speaker 1 (AIRBNB JOSH MASTER)
which, again,
12:27
S… Speaker 1 (AIRBNB JOSH MASTER)
you know, I'm not looking for this.
12:29
S… Speaker 1 (AIRBNB JOSH MASTER)
It's what people are actually saying.
12:31
S… Speaker 1 (AIRBNB JOSH MASTER)
And that's very concerning as well,
12:34
S… Speaker 1 (AIRBNB JOSH MASTER)
because that means that if you put that all together,
12:36
S… Speaker 1 (AIRBNB JOSH MASTER)
you can bypass all of these checks that are placed
12:40
S… Speaker 1 (AIRBNB JOSH MASTER)
to avoid this from happening.
12:42
S… Speaker 1 (AIRBNB JOSH MASTER)
Okay,
12:54
S… Speaker 1 (AIRBNB JOSH MASTER)
so the main issues...
13:04
S… Speaker 1 (AIRBNB JOSH MASTER)
So what happened was this,
13:05
S… Speaker 1 (AIRBNB JOSH MASTER)
just to answer this.
13:06
S… Speaker 1 (AIRBNB JOSH MASTER)
So when I didn't get a response from them,
13:08
S… Speaker 1 (AIRBNB JOSH MASTER)
I just decided to see a
13:13
S… Speaker 1 (AIRBNB JOSH MASTER)
little bit more information.
13:15
S… Speaker 1 (AIRBNB JOSH MASTER)
And then I found that they were listing the name of the property differently
13:20
S… Speaker 1 (AIRBNB JOSH MASTER)
on other platforms.
13:21
S… Speaker 1 (AIRBNB JOSH MASTER)
So if you go on Google Reviews,
13:23
S… Speaker 1 (AIRBNB JOSH MASTER)
if you go on TripAdvisor,
13:25
S… Speaker 1 (AIRBNB JOSH MASTER)
for example,
13:26
S… Speaker 1 (AIRBNB JOSH MASTER)
or Booking or whatnot,
13:27
S… Speaker 1 (AIRBNB JOSH MASTER)
it has a different name to the name.
13:29
S… Speaker 1 (AIRBNB JOSH MASTER)
They have their own website as well.
13:31
S… Speaker 1 (AIRBNB JOSH MASTER)
That was how I first saw it,
13:33
S… Speaker 1 (AIRBNB JOSH MASTER)
is that one of the pictures has a picture of a drawing with a number
13:37
S… Speaker 1 (AIRBNB JOSH MASTER)
and the website to the property,
13:39
S… Speaker 1 (AIRBNB JOSH MASTER)
and they have a video.
13:41
S… Speaker 1 (AIRBNB JOSH MASTER)
flashy videos shows them coming from the sea going towards the house
13:45
S… Speaker 1 (AIRBNB JOSH MASTER)
so i was like okay let me just see if i can find some more information
13:49
S… Speaker 1 (AIRBNB JOSH MASTER)
because no one's responding to me and that's where i started to see and multiple
13:53
S… Speaker 1 (AIRBNB JOSH MASTER)
people were stating that um they were paying people to write reviews so
13:58
S… Speaker 1 (AIRBNB JOSH MASTER)
i was like right when you go on the platforms that this is not
14:02
S… Speaker 1 (AIRBNB JOSH MASTER)
happening
14:03
S… Speaker 1 (AIRBNB JOSH MASTER)
you see all of the things that I later see on the Airbnb listing.
14:07
S… Speaker 1 (AIRBNB JOSH MASTER)
So that's where I first saw that there was another space that they were renting out to
14:11
S… Speaker 1 (AIRBNB JOSH MASTER)
people and that they were asking people for money.
14:13
S… Speaker 1 (AIRBNB JOSH MASTER)
When you go to the second listing,
14:15
S… Speaker 1 (AIRBNB JOSH MASTER)
it's confirmed that this space exists because it's the second listing on
14:20
S… Speaker 1 (AIRBNB JOSH MASTER)
Airbnb, the bedroom listing,
14:22
S… Speaker 1 (AIRBNB JOSH MASTER)
the listing with no lock,
14:23
S… Speaker 1 (AIRBNB JOSH MASTER)
the listing where it asks you for additional money for maintenance,
14:26
S… Speaker 1 (AIRBNB JOSH MASTER)
which is exactly what the other reviews were saying.
14:29
S… Speaker 1 (AIRBNB JOSH MASTER)
So it actually confirmed what people were saying on other platforms.
14:33
S… Speaker 1 (AIRBNB JOSH MASTER)
It didn't go against it.
14:34
S… Speaker 1 (AIRBNB JOSH MASTER)
And just compare the reviews.
14:37
S… Speaker 1 (AIRBNB JOSH MASTER)
Some of the reviews are just like,
14:38
S… Speaker 1 (AIRBNB JOSH MASTER)
oh, this is a heavenly property.
14:41
S… Speaker 1 (AIRBNB JOSH MASTER)
It's a safe haven.
14:42
S… Speaker 1 (AIRBNB JOSH MASTER)
They're using the same words over and over again.
14:45
S… Speaker 1 (AIRBNB JOSH MASTER)
But in the negative reviews,
14:47
S… Speaker 1 (AIRBNB JOSH MASTER)
people actually addressed that.
14:48
S… Speaker 1 (AIRBNB JOSH MASTER)
They were like,
14:49
S… Speaker 1 (AIRBNB JOSH MASTER)
right, I was told that this place was safe or this place was clean,
14:53
S… Speaker 1 (AIRBNB JOSH MASTER)
etc.
14:53
S… Speaker 1 (AIRBNB JOSH MASTER)
When actually this is what happened.
14:55
S… Speaker 1 (AIRBNB JOSH MASTER)
One person went there with their mother,
14:58
S… Speaker 1 (AIRBNB JOSH MASTER)
had a terrible time.
15:00
S… Speaker 1 (AIRBNB JOSH MASTER)
One person,
15:00
S… Speaker 1 (AIRBNB JOSH MASTER)
like I said,
15:01
S… Speaker 1 (AIRBNB JOSH MASTER)
was asked to pay or paid an extra 1 ,000 euros for maintenance.
15:05
S… Speaker 1 (AIRBNB JOSH MASTER)
It's all this strange stuff,
15:07
S… Speaker 1 (AIRBNB JOSH MASTER)
and I just think, right,
15:08
S… Speaker 1 (AIRBNB JOSH MASTER)
the only consistent thing happening here is that there's a problem.
15:12
S… Speaker 1 (AIRBNB JOSH MASTER)
It's not like they're actually saying that,
15:15
S… Speaker 1 (AIRBNB JOSH MASTER)
okay, this doesn't exist.
15:17
S… Speaker 1 (AIRBNB JOSH MASTER)
This listing exists as a second property.
15:20
S… Speaker 1 (AIRBNB JOSH MASTER)
So they've somehow found a way to...
15:25
S… Speaker 1 (AIRBNB JOSH MASTER)
to list the same place twice on Airbnb without making
15:29
S… Speaker 1 (AIRBNB JOSH MASTER)
it clear that these two listings are connected,
15:30
S… Speaker 1 (AIRBNB JOSH MASTER)
which is not fair,
15:32
S… Speaker 1 (AIRBNB JOSH MASTER)
actually, because I didn't actually see this originally when I first booked.
15:36
S… Speaker 1 (AIRBNB JOSH MASTER)
I just saw the one that I paid for.
15:38
S… Speaker 1 (AIRBNB JOSH MASTER)
Subsequently,
15:39
S… Speaker 1 (AIRBNB JOSH MASTER)
this other listing has come up for the month of July,
15:42
S… Speaker 1 (AIRBNB JOSH MASTER)
which I don't know if this was done recently.
15:46
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't know if it was booked out,
15:47
S… Speaker 1 (AIRBNB JOSH MASTER)
and that's why I didn't see it,
15:49
S… Speaker 1 (AIRBNB JOSH MASTER)
but it's there now.
15:55
S… Speaker 1 (AIRBNB JOSH MASTER)
Unfortunately, it's one house,
15:56
S… Speaker 1 (AIRBNB JOSH MASTER)
so it's almost certain that we're going to be crossing paths
16:00
S… Speaker 1 (AIRBNB JOSH MASTER)
with whoever,
16:01
S… Speaker 1 (AIRBNB JOSH MASTER)
be it the owner,
16:02
S… Speaker 1 (AIRBNB JOSH MASTER)
other people that rent.
16:04
S… Speaker 1 (AIRBNB JOSH MASTER)
It's a shared occupancy,
16:06
S… Speaker 1 (AIRBNB JOSH MASTER)
it's not a private space,
16:07
S… Speaker 1 (AIRBNB JOSH MASTER)
which is what we paid for.
16:26
S… Speaker 1 (AIRBNB JOSH MASTER)
Yeah, exactly.
16:27
S… Speaker 2 (AIRBNB JOSH MASTER)
Exactly.
16:33
S… Speaker 1 (AIRBNB JOSH MASTER)
It doesn't say it,
16:37
S… Speaker 1 (AIRBNB JOSH MASTER)
but the second listing on Airbnb confirms it because
16:41
S… Speaker 1 (AIRBNB JOSH MASTER)
it's one address.
16:42
S… Speaker 1 (AIRBNB JOSH MASTER)
So there's no way that this can happen.
16:45
S… Speaker 1 (AIRBNB JOSH MASTER)
And if you look at the way the property is listed...
16:49
S… Speaker 1 (AIRBNB JOSH MASTER)
The second space is right by the access to the beach.
16:53
S… Speaker 1 (AIRBNB JOSH MASTER)
It's right by the access to the pool.
16:55
S… Speaker 1 (AIRBNB JOSH MASTER)
So you are quite literally unable to avoid each other.
16:59
S… Speaker 1 (AIRBNB JOSH MASTER)
One way or another,
17:00
S… Speaker 1 (AIRBNB JOSH MASTER)
people are going to meet in that area,
17:04
S… Speaker 1 (AIRBNB JOSH MASTER)
the common area,
17:05
S… Speaker 1 (AIRBNB JOSH MASTER)
or going towards the beach.
17:06
S… Speaker 1 (AIRBNB JOSH MASTER)
So again...
17:12
S… Speaker 1 (AIRBNB JOSH MASTER)
we paid for it's not what they advertised as you can see that's why i asked for a
17:16
S… Speaker 1 (AIRBNB JOSH MASTER)
refund because i was like wait this is far beyond just a couple of errors
17:20
S… Speaker 1 (AIRBNB JOSH MASTER)
here like you know it's not like an air conditioning unit that's not there or something
17:24
S… Speaker 1 (AIRBNB JOSH MASTER)
like that it's a fully fledged listing and that's
17:28
S… Speaker 1 (AIRBNB JOSH MASTER)
fraud basically you're not allowed to do that i know you're not allowed to do that
17:32
S… Speaker 1 (AIRBNB JOSH MASTER)
so
17:35
S… Speaker 1 (AIRBNB JOSH MASTER)
Somebody needs to do something about that from the Airbnb side because they're taking advantage of
17:39
S… Speaker 1 (AIRBNB JOSH MASTER)
your platform as well to do this.
17:41
S… Speaker 1 (AIRBNB JOSH MASTER)
It sounds like they've been doing it for a while as well,
17:43
S… Speaker 1 (AIRBNB JOSH MASTER)
judging from the reviews.
17:45
S… Speaker 1 (AIRBNB JOSH MASTER)
But somehow they found a way to avoid it so far.
17:49
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't know how you would know more than me because you're on the other end of the system.
17:53
S… Speaker 1 (AIRBNB JOSH MASTER)
Just look at the information I've sent you.
17:57
S… Speaker 1 (AIRBNB JOSH MASTER)
It's all there.
17:58
S… Speaker 1 (AIRBNB JOSH MASTER)
And it's worse,
17:59
S… Speaker 1 (AIRBNB JOSH MASTER)
by the way.
18:00
S… Speaker 1 (AIRBNB JOSH MASTER)
I just didn't want to send everything.
18:01
S… Speaker 1 (AIRBNB JOSH MASTER)
But when you read those websites and you link it to your
18:05
S… Speaker 1 (AIRBNB JOSH MASTER)
own listings,
18:06
S… Speaker 1 (AIRBNB JOSH MASTER)
you see the problem.
18:07
S… Speaker 1 (AIRBNB JOSH MASTER)
It's very,
18:08
S… Speaker 1 (AIRBNB JOSH MASTER)
very clear at that point.
18:09
S… Speaker 1 (AIRBNB JOSH MASTER)
Yeah.
18:13
S… Speaker 1 (AIRBNB JOSH MASTER)
I didn't book a house with unlockable
18:17
S… Speaker 1 (AIRBNB JOSH MASTER)
rooms.
18:18
S… Speaker 1 (AIRBNB JOSH MASTER)
That's the main issue.
18:20
S… Speaker 1 (AIRBNB JOSH MASTER)
The exclusivity is misrepresentation.
18:23
S… Speaker 1 (AIRBNB JOSH MASTER)
That's it.
18:24
S… Speaker 1 (AIRBNB JOSH MASTER)
How can I feel safe in a house where
18:28
S… Speaker 1 (AIRBNB JOSH MASTER)
someone can come in?
18:30
S… Speaker 1 (AIRBNB JOSH MASTER)
without my knowing and it's unlocked as well i don't
18:35
S… Speaker 1 (AIRBNB JOSH MASTER)
understand what i'm supposed to do with that um i think
18:40
S… Speaker 1 (AIRBNB JOSH MASTER)
there's a lot of problems there there's a lot of problems there and the fact that they refuse
18:44
S… Speaker 1 (AIRBNB JOSH MASTER)
to answer my questions as well which were pretty simple
18:48
S… Speaker 1 (AIRBNB JOSH MASTER)
to be honest i just asked them to confirm if it was shared or not or whatnot
18:52
S… Speaker 1 (AIRBNB JOSH MASTER)
after reading this stuff to maybe work out a
18:56
S… Speaker 1 (AIRBNB JOSH MASTER)
solution but nothing
19:07
S… Speaker 2 (AIRBNB JOSH MASTER)
is that you have mentioned states that um for example there is not there
19:11
S… Speaker 2 (AIRBNB JOSH MASTER)
is not there is the earthen is non -existent
19:15
S… Speaker 2 (AIRBNB JOSH MASTER)
um i did look i did look at the this thing it's
19:19
S… Speaker 2 (AIRBNB JOSH MASTER)
okay it does the um because it hasn't listed the earthen as an amenities
19:24
S… Speaker 2 (AIRBNB JOSH MASTER)
that is not the in regards of our air cover policy
19:28
S… Speaker 2 (AIRBNB JOSH MASTER)
but then again seeing that the host hasn't responded to
19:33
S… Speaker 2 (AIRBNB JOSH MASTER)
the reservation
19:38
S… Speaker 2 (AIRBNB JOSH MASTER)
that would be our basis in the meantime also given the fact
19:42
S… Speaker 2 (AIRBNB JOSH MASTER)
that it has been state or it has been clearly stated
19:46
S… Speaker 2 (AIRBNB JOSH MASTER)
that this thing would be on your own private property
19:50
S… Speaker 2 (AIRBNB JOSH MASTER)
or should be private then um of course i will
19:55
S… Speaker 2 (AIRBNB JOSH MASTER)
look into that as well
20:06
S… Speaker 1 (AIRBNB JOSH MASTER)
I can show you another thing that it says as well,
20:08
S… Speaker 1 (AIRBNB JOSH MASTER)
just to further make it worse.
20:10
S… Speaker 1 (AIRBNB JOSH MASTER)
The second listing has no kitchen,
20:12
S… Speaker 1 (AIRBNB JOSH MASTER)
has no cooking facilities,
20:15
S… Speaker 1 (AIRBNB JOSH MASTER)
which would further suggest that it's at the bottom of the
20:19
S… Speaker 1 (AIRBNB JOSH MASTER)
house. Because the kitchen,
20:21
S… Speaker 1 (AIRBNB JOSH MASTER)
there's only one kitchen area.
20:23
S… Speaker 1 (AIRBNB JOSH MASTER)
It's clearly shown on the videos,
20:24
S… Speaker 1 (AIRBNB JOSH MASTER)
clearly shown on the pictures,
20:26
S… Speaker 1 (AIRBNB JOSH MASTER)
which would be on the upstairs floor,
20:28
S… Speaker 1 (AIRBNB JOSH MASTER)
like the main floor.
20:29
S… Speaker 1 (AIRBNB JOSH MASTER)
That corroborates the fact that it's the same space that's listed twice.
20:35
S… Speaker 1 (AIRBNB JOSH MASTER)
Yeah, you also have no kitchen access in your other listing.
20:38
S… Speaker 1 (AIRBNB JOSH MASTER)
Yeah,
20:41
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't think we
20:45
S… Speaker 1 (AIRBNB JOSH MASTER)
can proceed with this.
20:46
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't think anybody should,
20:47
S… Speaker 1 (AIRBNB JOSH MASTER)
to be honest with you,
20:48
S… Speaker 1 (AIRBNB JOSH MASTER)
until this is clarified.
20:49
S… Speaker 1 (AIRBNB JOSH MASTER)
And I think this listing should be fraudulent.
20:54
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't see whatever way else to call
20:59
S… Speaker 1 (AIRBNB JOSH MASTER)
it other than fraudulent.
21:01
S… Speaker 1 (AIRBNB JOSH MASTER)
I also don't want to be harassed by my host.
21:04
S… Speaker 1 (AIRBNB JOSH MASTER)
I mean, if he's known to just turn up whenever he wants and ask
21:09
S… Speaker 1 (AIRBNB JOSH MASTER)
people for money,
21:09
S… Speaker 1 (AIRBNB JOSH MASTER)
I really don't want to do that either.
21:14
S… Speaker 1 (AIRBNB JOSH MASTER)
That wasn't the point of this trip.
21:16
S… Speaker 1 (AIRBNB JOSH MASTER)
So yeah,
21:18
S… Speaker 1 (AIRBNB JOSH MASTER)
that's why I'm requesting the refund under the air
21:22
S… Speaker 1 (AIRBNB JOSH MASTER)
cover because there's too many problems here.
21:25
S… Speaker 1 (AIRBNB JOSH MASTER)
I've used Airbnb before.
21:27
S… Speaker 1 (AIRBNB JOSH MASTER)
I've never had this amount of,
21:30
S… Speaker 1 (AIRBNB JOSH MASTER)
nothing close to this,
21:31
S… Speaker 1 (AIRBNB JOSH MASTER)
to be honest.
21:31
S… Speaker 1 (AIRBNB JOSH MASTER)
Nothing close to this.
22:05
S… Speaker 2 (AIRBNB JOSH MASTER)
the host would not respond to the messages on the air
22:09
S… Speaker 2 (AIRBNB JOSH MASTER)
on the airbnb platform which cover
22:13
S… Speaker 2 (AIRBNB JOSH MASTER)
states that if the reservation
22:19
S… Speaker 2 (AIRBNB JOSH MASTER)
is within did not
22:25
S… Speaker 2 (AIRBNB JOSH MASTER)
respond within 24 hours we decide that we
22:29
S… Speaker 2 (AIRBNB JOSH MASTER)
can have this reservation canceled with the full refund now
22:33
S… Speaker 2 (AIRBNB JOSH MASTER)
i do now doesn't mean that i don't recognize
22:38
S… Speaker 2 (AIRBNB JOSH MASTER)
what we have reported here on my head and you will make sure
22:42
S… Speaker 1 (AIRBNB JOSH MASTER)
that
22:57
S… Speaker 1 (AIRBNB JOSH MASTER)
Thank you.
22:58
S… Speaker 1 (AIRBNB JOSH MASTER)
The problem is that,
23:00
S… Speaker 1 (AIRBNB JOSH MASTER)
and the reason why I was requesting it now is because we arrive
23:04
S… Speaker 1 (AIRBNB JOSH MASTER)
at half past 12 in the morning,
23:08
S… Speaker 1 (AIRBNB JOSH MASTER)
20 to 1 in the morning.
23:10
S… Speaker 1 (AIRBNB JOSH MASTER)
So the first question I was asking them was,
23:12
S… Speaker 1 (AIRBNB JOSH MASTER)
you know, can you confirm that someone is going to,
23:14
S… Speaker 1 (AIRBNB JOSH MASTER)
the driver is going to arrive at the airport and
23:18
S… Speaker 1 (AIRBNB JOSH MASTER)
who's going to be providing the keys?
23:20
S… Speaker 1 (AIRBNB JOSH MASTER)
So that's how the conversation started.
23:22
S… Speaker 1 (AIRBNB JOSH MASTER)
And it's just been silenced from there.
23:25
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't see where the trust and safety comes in at this point.
23:29
S… Speaker 1 (AIRBNB JOSH MASTER)
I mean, if we wait until we go there and it's one o 'clock in
23:33
S… Speaker 1 (AIRBNB JOSH MASTER)
the morning, half past one in the morning and come out of the airport.
23:36
S… Speaker 1 (AIRBNB JOSH MASTER)
We have no clarity as to what the property looks like or anything of that
23:40
S… Speaker 1 (AIRBNB JOSH MASTER)
nature.
23:40
S… Speaker 1 (AIRBNB JOSH MASTER)
This could end up in a very terrible way.
23:43
S… Speaker 1 (AIRBNB JOSH MASTER)
That's why I was like,
23:44
S… Speaker 1 (AIRBNB JOSH MASTER)
okay, there's enough red flags.
23:46
S… Speaker 1 (AIRBNB JOSH MASTER)
Can we just perhaps rearrange this somehow,
23:50
S… Speaker 1 (AIRBNB JOSH MASTER)
like go somewhere else or have a refund?
23:52
S… Speaker 1 (AIRBNB JOSH MASTER)
Because I don't think this is going to change personally.
23:55
S… Speaker 1 (AIRBNB JOSH MASTER)
Just the fact that they're listing the space as available is enough for me
23:59
S… Speaker 1 (AIRBNB JOSH MASTER)
to say it's not going to change in the next three days or so.
24:03
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't see how that's possible.
24:07
S… Speaker 1 (AIRBNB JOSH MASTER)
They just have their service,
24:08
S… Speaker 1 (AIRBNB JOSH MASTER)
their routine that they're doing here.
24:10
S… Speaker 1 (AIRBNB JOSH MASTER)
I thought it would be better to contact you now and raise
24:15
S… Speaker 1 (AIRBNB JOSH MASTER)
my concerns of safety and the fact that I just don't trust the hosts here,
24:19
S… Speaker 1 (AIRBNB JOSH MASTER)
the property owners,
24:20
S… Speaker 1 (AIRBNB JOSH MASTER)
in our
24:26
S… Speaker 1 (AIRBNB JOSH MASTER)
space.
24:26
S… Speaker 1 (AIRBNB JOSH MASTER)
It's not
24:30
S… Speaker 1 (AIRBNB JOSH MASTER)
direct enough.
24:31
S… Speaker 1 (AIRBNB JOSH MASTER)
It's not clear enough what's happening.
24:33
S… Speaker 1 (AIRBNB JOSH MASTER)
All the while when I was looking at it,
24:35
S… Speaker 1 (AIRBNB JOSH MASTER)
I was like, I don't know what's happening here anymore.
24:39
S… Speaker 1 (AIRBNB JOSH MASTER)
I thought it was a space within a view.
24:42
S… Speaker 1 (AIRBNB JOSH MASTER)
And now I'm not sure what it is.
24:45
S… Speaker 1 (AIRBNB JOSH MASTER)
I don't know if it's a place where...
24:49
S… Speaker 1 (AIRBNB JOSH MASTER)
me and the owner are going to be having dinner or there's going to be other guests there
24:53
S… Speaker 1 (AIRBNB JOSH MASTER)
I've no idea anymore

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