[Cerrato, Alejandra]_127-3369961969_20260420194828(6727)

Apr 20, 2026 19:51 · 2:49 · English · Whisper Turbo · 2 speakers

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Lecture Index

0:01

S… Speaker 1 ([Cerrato, Alejandra]_127-3369961969_20260420194828(6727))

Hello, this is Alejandra with Power Handling. How can I help you? Yes, my name is Daniel with XPO. Received an email to give you a call. Oh, hey, sir. Yeah, absolutely. Thank you so much for the callback. What's your last name? Sorry. It's Bone, B-O-N-E. Oh, okay. Perfect. Yeah, I just spoke with your representative. Okay, sir. So basically, I was calling you because you guys have been using our electric projects for some time now.

0:27

S… Speaker 1 ([Cerrato, Alejandra]_127-3369961969_20260420194828(6727))

and we're doing a very quick check-in to see how the machines will be performing. So I just need to ask you... Are you with Crown? No, Power Handling, sir. Is that the... It's like an orange jack? Yes, that's right. They're called FX44. Okay, yeah, so I just need to ask you six questions in 60 seconds, if that's okay? Okay. Okay, very good. Overall, do you know how many units do you have at your facility?

1:00

S… Speaker 1 ([Cerrato, Alejandra]_127-3369961969_20260420194828(6727))

We have one. Okay. Is it currently working or is it broken? No, it's working. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? Four. How would you rate the product's durability and build quality also from one to five? I guess four. I mean, we haven't had any issues out of it. Okay. Sounds good. How likely are you to purchase from power handling again in the future?

1:41

S… Speaker 2 ([Cerrato, Alejandra]_127-3369961969_20260420194828(6727))

As long as our company approves it, probably. I mean, I would say likely as long as you're an approved vendor for our company. Okay. How likely are you to recommend this product to a colleague? We have multiple ones, so I would say likely, like a four. Okay, very good. And I just have one last question for you, sir.

2:06

S… Speaker 1 ([Cerrato, Alejandra]_127-3369961969_20260420194828(6727))

How well did the product met your expectations? And if you can expand a little bit on how the experience has been using the machine or any feedback that you could provide. So honestly, ma'am, I do not actually physically use the machine. But I haven't had any workers complain about it. So everything's going good. Okay. Sounds good.

2:31

S… Speaker 1 ([Cerrato, Alejandra]_127-3369961969_20260420194828(6727))

Well, thank you very much for the feedback, sir, and also for calling me back. Your feedback really helps us improve our equipment and service, and I hope that you have a plus day, okay? All right. Thank you. All right. Goodbye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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