Speakers Corner FN Draft

Altofalantes

• Speaker 1 0:15
• Speaker 2 0:19
• Speaker 3 0:20
• Speaker 4 1:36
• Speaker 5 1:38
• Speaker 6 1:39
• Speaker 7 2:08
• Speaker 8 6:37

1. 0:15

   Capítulo 1: Hi Cyril, can you tell us what you do to make a difference for your customer? 80s · Speaker 1

   Hi Cyril, can you tell us what you do to make a difference for your customer? Well, Tiffany, I have so many opportunities to make a difference. Pretty much every day -to -day discussion somehow evolves around the customer. I think the one t…

2. 1:36

   Capítulo 2: Okay. We at Dealer Digital Solutions, we have two layers, sort of. 106s · Speaker 4

   Okay. We at Dealer Digital Solutions, we have two layers, sort of. We have the dealer as a customer and we have the customer as a customer. So any applications or digital solutions we bring to Toyota, we have to think how it affects the dea…

3. 3:22

   Capítulo 3: Can you tell us what you do to make a difference for your customer? 104s · Speaker 1

   Can you tell us what you do to make a difference for your customer? Yeah, definitely. Hi, everyone. My name is Nadia. I do a lot of the internal communications and events at Toyota Canada. My customer is you. It's the associates. It's the p…

4. 5:07

   Capítulo 4: Come on! When I think about customer experience, I think about two different customers in the zone. 90s · Speaker 5

   Come on! When I think about customer experience, I think about two different customers in the zone. I think about the dealer and I think about the end customer. When I think about the dealer, at the end of the day, they work with different …

5. 6:37

   Capítulo 5: your lifetime this happens so rarely. 135s · Speaker 8

   your lifetime this happens so rarely. This, however, will happen just once. Toyota's 25th anniversary in Canada. And in celebration, the limited edition Corolla, Camry, and Tercel. Distinctive, specially equipped, built in very limited numb…

6. 8:52

   Capítulo 6: Awesome. Hey, thanks, Tiffany. 76s · Speaker 7

   Awesome. Hey, thanks, Tiffany. For me, I'm going to put my business innovation hat on, which I've been working within that department for the last few years. And a big focus for us has been really looking at our customer, our current custom…

7. 10:09

   Capítulo 7: Right now in Central Zone, there's two things that we're doing. 112s · Speaker 3

   Right now in Central Zone, there's two things that we're doing. The first being to build an engaged, enabled and collaborative team across all of the field routes. to ensure that we're putting the customer experience at the forefront of all…

8. 12:01

   Capítulo 8: How are you improving the customer experience for your customers? 79s · Speaker 5

   How are you improving the customer experience for your customers? The way I improve the customer experience is making sure that every customer is treated with the utmost respect in every interaction and that we deal with everything from a h…

9. 13:25

   Capítulo 9: try to do with my customers is to put myself in their shoes or see things from their perspective or point of view. 80s · Speaker 7

   try to do with my customers is to put myself in their shoes or see things from their perspective or point of view. I think that's important for us to fully realize the customer's request is important and that we should attend to it in a pro…