38 - TEST 10 Section 1-
Apr 09, 2026 07:59
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देखाउँदै मात्र
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Speaker 4 (38 - TEST 10 Section 1-)
Test 10. You will hear a number of different recordings and you will have to answer questions
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Speaker 4 (38 - TEST 10 Section 1-)
on what you hear. There will be time for you to read the instructions and questions and you will
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Speaker 4 (38 - TEST 10 Section 1-)
have a chance to check your work. All the recordings will be played once only. The test is in four
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Speaker 4 (38 - TEST 10 Section 1-)
sections. At the end of the test you will be given ten minutes to transfer your answers to an answer
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Speaker 3 (38 - TEST 10 Section 1-)
sheet. Now turn to section one. Section one. You will hear a telephone conversation between a customer
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Speaker 3 (38 - TEST 10 Section 1-)
and the receptionist at a courier company. First you have some time to look at questions one to eight.
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Speaker 3 (38 - TEST 10 Section 1-)
You will see that there is an example that has been done for you. On this occasion only the
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Speaker 3 (38 - TEST 10 Section 1-)
conversation relating to this will be played first. Good afternoon this is Rourke's Courier Service.
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Speaker 5 (38 - TEST 10 Section 1-)
Pat speaking. How can I help you? Hello Pat. My name's Joanne and I would like to courier a package if I may.
1:28
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Speaker 5 (38 - TEST 10 Section 1-)
You may certainly Joanne. What's your surname please? It's Jefferson with one F. That's J-E-F-E-R-S-O-N.
1:39
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Speaker 3 (38 - TEST 10 Section 1-)
The customer's name is Joanne Jefferson. So you write J-E-F-E-R-S-O-N in the space provided.
1:53
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Speaker 3 (38 - TEST 10 Section 1-)
You should answer the questions as you listen because you will not hear the recording a second
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Speaker 3 (38 - TEST 10 Section 1-)
time. Listen carefully and answer questions one to eight.
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Speaker 2 (38 - TEST 10 Section 1-)
Good afternoon this is Rourke's Courier Service. Pat speaking. How can I help you?
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Speaker 5 (38 - TEST 10 Section 1-)
Hello Pat. My name's Joanne and I would like to courier a package if I may.
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Speaker 2 (38 - TEST 10 Section 1-)
You may certainly Joanne. What's your surname please?
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Speaker 5 (38 - TEST 10 Section 1-)
It's Jefferson with one F. That's J-E-F-E-R-S-O-N.
2:26
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Speaker 2 (38 - TEST 10 Section 1-)
Thank you Joanne. Now could you tell me the address where the package will be collected from?
2:31
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Speaker 5 (38 - TEST 10 Section 1-)
Yes. It's my home address so that's 22 Blue Lane Close, Old Malden, Surrey, K-P-T-5-3-0.
2:42
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Speaker 2 (38 - TEST 10 Section 1-)
Very good.
2:43
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Speaker 5 (38 - TEST 10 Section 1-)
I guess you also need the recipient's details.
2:46
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Speaker 2 (38 - TEST 10 Section 1-)
Quite right. Let's start with the name.
2:49
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Speaker 5 (38 - TEST 10 Section 1-)
It's Michael Muriarty. That's M-U-R-I-A-R-T-Y.
2:56
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Speaker 2 (38 - TEST 10 Section 1-)
And the address please?
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Speaker 5 (38 - TEST 10 Section 1-)
Michael lives on Birkdale Road at number 97. That's in Asherod, Kent.
3:04
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Speaker 2 (38 - TEST 10 Section 1-)
Excellent. And have you got Mike's postcode handy?
3:07
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Speaker 5 (38 - TEST 10 Section 1-)
Yeah, it's K29ZY8.
3:12
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Speaker 2 (38 - TEST 10 Section 1-)
I'll just repeat that. K-T-9-S-Y-8.
3:17
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Speaker 5 (38 - TEST 10 Section 1-)
Sorry, that's a Z, not an S. Got it?
3:20
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Speaker 2 (38 - TEST 10 Section 1-)
Got it. Do you have a daytime contact number for Michael?
3:22
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Speaker 5 (38 - TEST 10 Section 1-)
I certainly do. It's 011-876-99671.
3:29
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Speaker 2 (38 - TEST 10 Section 1-)
And when do you want your package delivered, Joanne?
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Speaker 5 (38 - TEST 10 Section 1-)
This Friday, the 22nd of May, if possible.
3:36
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Speaker 2 (38 - TEST 10 Section 1-)
No problem. Is there a particular time of day we should make the delivery at?
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Speaker 5 (38 - TEST 10 Section 1-)
Well, not really. Michael's self-employed, you see, and he works from home.
3:44
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Speaker 5 (38 - TEST 10 Section 1-)
I guess you can deliver at any time, though I think he'd prefer the evening, as he tends to be very busy during the day.
3:53
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Speaker 2 (38 - TEST 10 Section 1-)
Evening delivery. Now, one last thing. Can you tell me what the package will contain?
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Speaker 5 (38 - TEST 10 Section 1-)
There's a silver photo frame and a man's watch. Together they're worth about £200.
4:06
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Speaker 2 (38 - TEST 10 Section 1-)
Super. And are you sending the package because birthday or something, is it?
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Speaker 5 (38 - TEST 10 Section 1-)
Actually, it's a gift for his wedding anniversary. His wife and he have been married for 50 years. Can you believe it?
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Speaker 2 (38 - TEST 10 Section 1-)
That's impressive. Hope I'm as lucky.
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Speaker 5 (38 - TEST 10 Section 1-)
I assume you accept plastic.
4:25
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Speaker 2 (38 - TEST 10 Section 1-)
We take all major credit cards, as well as bank drafts and cheques.
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Speaker 5 (38 - TEST 10 Section 1-)
Excellent. I'll give you my card details now, then, shall I?
4:32
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Speaker 2 (38 - TEST 10 Section 1-)
Not necessary. We don't charge in advance. You should give them to the courier in person on the day.
4:39
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Speaker 1 (38 - TEST 10 Section 1-)
Got you.
4:42
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Speaker 3 (38 - TEST 10 Section 1-)
Before listening to the rest of the conversation, you have some time to look at questions 9 to 10.
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Speaker 3 (38 - TEST 10 Section 1-)
Now listen and answer questions 9 to 10.
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Speaker 2 (38 - TEST 10 Section 1-)
Now, delivery will cost you £50, but I can recommend something.
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Speaker 1 (38 - TEST 10 Section 1-)
Of course.
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Speaker 2 (38 - TEST 10 Section 1-)
If I were you, I'd take out our goods in transit insurance, as your package is quite valuable.
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Speaker 5 (38 - TEST 10 Section 1-)
Isn't that included in the price, then?
5:33
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Speaker 2 (38 - TEST 10 Section 1-)
No. You're only covered for theft, but not for accidental loss.
5:37
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Speaker 5 (38 - TEST 10 Section 1-)
Surely you're responsible if the product gets mislaid.
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Speaker 2 (38 - TEST 10 Section 1-)
Not since the recent change in legislation.
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Speaker 2 (38 - TEST 10 Section 1-)
Customers are now required to take out an additional insurance to cover this risk.
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Speaker 5 (38 - TEST 10 Section 1-)
That's ridiculous. So I pay £50 and have to cough up more money if I want to make sure my package doesn't get misplaced?
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Speaker 1 (38 - TEST 10 Section 1-)
What am I paying you for?
5:58
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Speaker 2 (38 - TEST 10 Section 1-)
I'm sorry, Joanne. I wish I could change the situation, but I can't.
6:03
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Speaker 5 (38 - TEST 10 Section 1-)
How much is this insurance, then?
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Speaker 1 (38 - TEST 10 Section 1-)
£2.
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Speaker 5 (38 - TEST 10 Section 1-)
Well, why didn't you say so? In that case, I'll take it.
6:10
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Speaker 2 (38 - TEST 10 Section 1-)
Great. Well, that should be everything for the moment, Joanne. We'll give you a call and let you know we're coming.
6:17
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Speaker 5 (38 - TEST 10 Section 1-)
Thank you. Bye-bye.
6:19
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Speaker 6 (38 - TEST 10 Section 1-)
Cheerio, then.
6:21
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Speaker 3 (38 - TEST 10 Section 1-)
That's the end of Section 1. You have half a minute to check your answers. Now turn to Section 2.
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Speaker 1 (38 - TEST 10 Section 1-)
UP2.
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Speaker 1 (38 - TEST 10 Section 1-)
8.
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Speaker 1 (38 - TEST 10 Section 1-)
21.
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Speaker 1 (38 - TEST 10 Section 1-)
21.
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