[Cerrato, Alejandra]_127-12176297037_20260420180845(6567)
Apr 20, 2026 18:12
· 3:34
· English
· Whisper Turbo
· 2 Kõnelejad
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0:00
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Speaker 1 ([Cerrato, Alejandra]_127-12176297037_20260420180845(6567))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Good afternoon, XPO. May I help you? Hey, good afternoon. This is Alejandra with Power Handling. I want to speak with Mr. Rashawn Sewell, if he's available, please. Sure. Hang on one second, please. Thank you. Thank you for holding. Please continue to stay on the line.
0:40
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Speaker 1 ([Cerrato, Alejandra]_127-12176297037_20260420180845(6567))
Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips. XPO, Rashaun speaking.
1:06
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Speaker 2 ([Cerrato, Alejandra]_127-12176297037_20260420180845(6567))
Hello, sir. This is Alejandra with Power Handling. I am calling because your facility has been using our equipment for some time now, the electric power jacks. They're called FX44. And we're doing a very quick check-in to see how the machines have been performing. So if you have any knowledge on that, I just have to ask you six questions in 60 seconds, if that's okay. Okay. Yeah, go ahead. Thank you. Okay. How many units do you have overall at your facility, sir?
1:38
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Speaker 2 ([Cerrato, Alejandra]_127-12176297037_20260420180845(6567))
One. Oh, perfect. Is it currently broken or not working? No. It's working fine? Yes. Okay, very good. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? Five. All right. How would you rate the product's durability and build quality also from one to five? Five. Okay. How likely are you to purchase from power handling again in the future? Very.
2:21
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Speaker 2 ([Cerrato, Alejandra]_127-12176297037_20260420180845(6567))
How likely are you to recommend this product to a colleague? Okay. And I just have one last question for you, sir. How well did the product met your expectations? And if you can expand a little bit on how your experience has been using the machine and if you can highlight anything about it and what do you like about it or any feedback that you could provide would be appreciated. Yeah, it's just much easier for the force when they have those electropyljacks and it just makes it...
2:54
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Speaker 2 ([Cerrato, Alejandra]_127-12176297037_20260420180845(6567))
more efficient and faster. Okay, very good. And if you could pick one thing or one trait about the machine or anything that it does well, what would it be? It's ergonomics, it's price, it's quality, size.
3:17
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Speaker 2 ([Cerrato, Alejandra]_127-12176297037_20260420180845(6567))
Okay, very good. That's a perfect feedback then. I really appreciate it. It helps us improve our equipment and service. So that was it. Thank you very much for your time, sir. I hope that you have a blessed day, okay? Okay, thank you. All right, goodbye.
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