[Cerrato, Alejandra]_127-19702559469_20260423184047(8735) (1)
Apr 23, 2026 18:44
· 3:05
· English
· Whisper Turbo
· 2 speakers
ਇਹ ਟਰਾਂਸਕਰੀਪਟ ਦੀ ਮਿਆਦ ਖਤਮ ਹੁੰਦੀ ਹੈ 8 ਦਿਨ
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0:00
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Speaker 1 ([Cerrato, Alejandra]_127-19702559469_20260423184047(8735) (1))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Calling XPO, this is Kyle. Hello, this is Alejandra with Power Handling. Are you Mr. Kyle Mosher? Yes, ma'am.
0:40
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Speaker 2 ([Cerrato, Alejandra]_127-19702559469_20260423184047(8735) (1))
Oh, hi, sir. Perfect. Yeah, you're the person I want to speak with. Okay, sir. So I'm calling because you guys have been using our electric projects for some time now. And we're doing a very quick check-in to see how the machines have been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay. Yep, go ahead. Okay, thank you. All right, so how many units do you have at UR facility? Do you know?
1:11
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Speaker 2 ([Cerrato, Alejandra]_127-19702559469_20260423184047(8735) (1))
One. Okay. Is it currently broken or not working? No, it's working. Okay, perfect. Overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied? Five. Okay. How would you rate the product's durability and build quality also from one to five? Five. Okay. How likely are you to purchase from power handling again in the future? From one to five.
1:51
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Speaker 2 ([Cerrato, Alejandra]_127-19702559469_20260423184047(8735) (1))
Okay, very good. How likely are you to recommend this product to a colleague? Five. Okay, very good. And last question, sir. How well did the product met your expectations? And since you rated the unit very, very well, is there anything that you would like to highlight about it or something that you would choose that it does better than any other competitor?
2:20
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Speaker 1 ([Cerrato, Alejandra]_127-19702559469_20260423184047(8735) (1))
No, overall I'm just very satisfied with the product, and I will be purchasing another one in the future. Okay, sounds good. And what will you pick between weight capacity, price, size, or ergonomics, or battery life? I would say overall ergonomics. It works well for what we do.
2:45
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Speaker 2 ([Cerrato, Alejandra]_127-19702559469_20260423184047(8735) (1))
Okay, sounds good then. Thank you so, so much for that very good feedback. We're very happy that the equipment is performing as expected at your facility. And I value your time as well. And I hope that you have a great rest of your day, okay? Yep, same to you. Thank you. Okay, you're welcome. Goodbye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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