[Cerrato, Alejandra]_127-13106050208_20260429180551(10841)

Apr 29, 2026 18:30 · 7:39 · English · Whisper Turbo · 2 speakers

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Lecture Index

0:00

S… Speaker 1 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Erica speaking. How can I help you? Hi, Erica. Good afternoon. Well, good morning. Still morning. I want to speak with Mr. Ben Gillette, please, if he's available.

0:35

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

One moment. And what's this in regards to? Oh, yeah, I'm sorry. My name is Alejandra. I'm with Power Handling. We have been, well, you guys have been using our Alexa projects for some time now, and we're just doing a very quick check-in to see how they've been performing, so I just needed some feedback from him. Okay, no problem. One moment. Okay, thank you. Thank you for holding. Please continue to stay on the line.

1:04

S… Speaker 1 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips.

1:28

S… Speaker 1 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

1:47

S… Speaker 1 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

With one of the largest LTL networks in North America, our service extends to Canada, Mexico, Puerto Rico, and every U.S. state, including Alaska and Hawaii. Let us help you manage all your shipments with the confidence you need for a seamless shipping experience. Ask your sales account executive or the next representative about how XPO can help.

2:13

S… Speaker 1 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

At XPO, we know the freight we're carrying is not just another shipment, and we also know delivering your freight damage-free is important to you. Sorry for the hold. Hello? Hi. Yeah. He's actually in a meeting right now. Can I take a message? Sure. Well, if you can tell him that. I've been trying to talk to him for a couple of weeks now for the reason that I just mentioned you.

2:43

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

And if you can write down my information, that way he can give me a call back whenever he's available. Okay. Yeah, so my phone number is 509-244-8860. And my extension is 129. Excuse me, 127. And your name again? Yeah, my name is Alejandra. You know what? I think he just finished his meeting. Hold on. Let me put you on hold one more time. Okay.

3:26

S… Speaker 1 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips.

3:55

S… Speaker 1 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

And if you're a web-registered user, you can count on personalized rate quotes and pickup requests, shipment summary and manifest reports, online invoice payment, and more. Visit us today at ltl.xpo.com. With one of the largest LTL networks in North America, our service extends to Canada, Mexico, Puerto Rico. XPO Ben speaking. How may I help you?

4:24

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

Hey, good afternoon, sir. This is Alejandra with Power Handling. I'm con because you guys have been using our electric power jacks for some time now, and we're just doing a very quick check-in to see how they've been performing, so I just need to ask you six questions in 60 seconds, if that's okay? Yeah, that's right. Thank you very much. Okay, sir, by any chance, do you know how many units do you have at your facility? I have two.

4:51

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

Okay. Are any of those currently broken or not working? They go down. We've already had them fixed twice. Okay. But are they, like, right now currently in operation? Are they working? Yes. Okay. Perfect. And I'm glad that you were able to fix the issues. Anyway, I can refer you to...

5:19

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

tech support at the end of the call if you need assistance uh no i'm okay okay okay no problem thank you all right um overall how satisfied are you with the product from one to five one being not satisfied and five being very satisfied uh four how would you rate the product's durability and build quality also from one to five uh you know i guess for what i would probably do a five only because i know we do move heavy freight with that pallet jack

5:55

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

And I think we would probably need like a bigger size one versus what we have now. Okay. Very good. So you would highlight its weight capacity then? Yeah. Okay. Perfect then. Let's see. How likely are you to purchase from power handling again in the future? Likely. Okay. How likely are you to recommend this product to a colleague? Likely.

6:22

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

Okay. And I just have one last question for you, sir. How well did the product met your expectations? And if you can extend a little bit on how your experience has been used in the machines, if there's anything that you would like to highlight about them besides the weight capacity or something that you would like to change or improve about the machines, any type of additional feedback would be helpful. The wheels, I think some of them are kind of like a plastic-y.

6:59

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

Okay. Okay, I will write it down. That way I can share that comment with my engineers. Anything else that you would have opinions on? No, that would be it. Just mostly the wheels, more like a rubber wheel.

7:19

S… Speaker 2 ([Cerrato, Alejandra]_127-13106050208_20260429180551(10841))

Okay, very good. Well, I really appreciate the very good feedback, sir. We're happy that the equipment is performing as expected at your facility, and your feedback really helps us improve our equipment and service, and I value your time, and I hope you have a great rest of your day, okay? You too. All right, goodbye.

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