Vocaroo 1kyNN0Cuc4f4

May 08, 2026 20:32 · 1:53 · English · Whisper Turbo · 2 speakers

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Lecture Index

0:01

S… Speaker 2 (Vocaroo 1kyNN0Cuc4f4)

Hi, everyone.

0:02

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

My name is Josie.

0:03

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I'm from Cebu,

0:03

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

Philippines.

0:04

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I saw your job post in Online Jobs with PH that you are in need of a customer service

0:08

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

representative, so I am submitting myself as a potential candidate.

0:13

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I come to you with more than 15 years of customer service experience,

0:17

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

and I started as an agent and worked my way

0:21

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

up to the ladder.

0:22

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I became a team lead,

0:23

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

a quality analyst,

0:25

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

and an operations supervisor,

0:26

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

which is more like an operations manager.

0:29

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

where I had to manage a boutique outsourcing company

0:33

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

here in Cebu.

0:35

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I would say that that's the highlight of my career where I was able to

0:39

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

really stretch my skill set.

0:41

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I was the trial agent when we started.

0:43

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I had to make sure that I deliver an exceptional result and

0:47

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

make sure that the client will sign a regular contract with us.

0:50

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

So only then we'll be able to hire a dedicated representative

0:54

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

or customer service agent for them.

0:56

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I would transfer knowledge,

0:58

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

train,

0:59

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

and manage their performance.

1:01

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I was able to scale the company from two agents up to more than

1:05

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

100 before I left.

1:07

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

And because of pandemic where I was exposed to working from home,

1:11

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I realized that I can work from home.

1:13

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I thought I couldn't because I am a very people person.

1:16

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I love working around people.

1:19

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

But,

1:20

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

you know,

1:21

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

the pandemic gave me the idea that working from home

1:25

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

can be really liberating.

1:26

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I can take much of my time.

1:28

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I can spend it with my family.

1:30

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

and focus on other stuff.

1:32

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

So here I am.

1:33

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I hope that you will give me the opportunity to discuss

1:38

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

more of my qualifications and how I can contribute to your team.

1:41

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I can wear as many hats as possible given my experience and I

1:45

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

can start ASAP.

1:46

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

So let me know.

1:48

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

I'm looking forward to meeting you all.

1:49

S… Speaker 1 (Vocaroo 1kyNN0Cuc4f4)

Thank you and have a great day.

1:51

S… Speaker 2 (Vocaroo 1kyNN0Cuc4f4)

Goodbye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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İcmal

Josie, a 15-year veteran of customer service, has extensive experience as an agent, team lead, quality analyst, and operations supervisor. She started as a trial agent, ensuring exceptional results for clients, and managed a boutique outsourcing company from two agents to over 100. During the pandemic, she realized she could work from home, which freed up her time to focus on family and other activities. She is eager to discuss her qualifications and contribute to the team.

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