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   Kabanata 1: I have coached around apology when it comes up and suggested that at first, if it's not real, don't even bother. 103s · Speaker 2

   I have coached around apology when it comes up and suggested that at first, if it's not real, don't even bother. because it just does more harm than good. Again, I suggest to them that an apology says, I'm sorry, but is not going to be rece…