1779720602136

May 25, 2026 14:50 · 2:04 · English · Whisper Turbo · 2 Wasemaji
Rekodi hiyo yamalizika leo. Kufugwa kwa ajili ya uhifadhi wa kudumu →
Index YA TAA
Kuonyesha tu
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We already know that the majority of a message's content is transmitted through nonverbal
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communication, such as facial expressions,
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eye contact,
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body movement,
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or posture.
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In upcoming modules,
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we'll emphasize the importance of letting go of note -taking,
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of computers,
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and other distractions that will free us as mediators to attend to the important
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messages flowing from the nonverbal communication in our environment.
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In this last exercise,
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you were challenged to look closely at a brief vignette from the Garcia versus
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Golden Acres role play and to record your observations about Rosanna
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and David based solely on their nonverbal communication.
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Whenever I attempt this type of exercise,
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I'm amazed at how much information is communicated independently from
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spoken words.
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I see Rosanna here,
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tightly clutching a tissue not far from tears.
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I see her continuing to play with her hair in a classic stress -reducing
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movement.
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Her brother David sits rigidly,
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leaning forward,
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ready to engage.
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His expression is stoic,
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his jaw clenched tightly,
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confirming the presence of strong emotion.
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Does this impress you as an audience willing to consider someone else's perspective
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or engage in significant compromise?
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To the contrary,
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if I'm the mediator confronted with this constellation of nonverbal cues,
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I better address head -on what emotions lie just beneath the surface.
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To move in any different direction promises to be a waste of
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time.
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For many of us,
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attending to nonverbal cues comes naturally.
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For others,
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it's a matter of cultivating a heightened sensitivity while listening to
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pay close attention to your surroundings.
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Remember,
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this is only a 30 -second vignette from an eight -hour mediation filled
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with unpredictable and ever -changing nonverbal communication.
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Learning to attend to this moment -to -moment influx of data points
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will provide valuable guidance to the already complex challenge of
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where next to take the conversation.

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