Uitsluitend tonen
0:00
S… Speaker 1 (1779724171818)
I never bring up an apology.
0:02
S… Speaker 1 (1779724171818)
What I say is,
0:06
S… Speaker 1 (1779724171818)
is there something else that could help you move forward?
0:09
S… Speaker 1 (1779724171818)
Oftentimes,
0:10
S… Speaker 1 (1779724171818)
depending on the dynamic,
0:12
S… Speaker 1 (1779724171818)
I will do that in separate session because I don't want one person to say,
0:16
S… Speaker 1 (1779724171818)
I want an apology and the other person to say,
0:18
S… Speaker 1 (1779724171818)
well, that ain't happening.
0:19
S… Speaker 1 (1779724171818)
And then I've created a problem just by that question rather than
0:23
S… Speaker 1 (1779724171818)
saying in a separate session,
0:25
S… Speaker 1 (1779724171818)
as we're coming to a close,
0:27
S… Speaker 1 (1779724171818)
my senses.
0:28
S… Speaker 1 (1779724171818)
You're still not fully here.
0:30
S… Speaker 1 (1779724171818)
We still haven't fully resolved this for you.
0:33
S… Speaker 1 (1779724171818)
Is there something that can bring you closure?
0:35
S… Speaker 2 (1779724171818)
And if they say,
0:36
S… Speaker 1 (1779724171818)
I want an apology.
0:38
S… Speaker 1 (1779724171818)
Then I'll say,
0:39
S… Speaker 1 (1779724171818)
tell me what that looks like for you.
0:41
S… Speaker 1 (1779724171818)
What does that bring to you?
0:43
S… Speaker 1 (1779724171818)
What need does it fill?
0:45
S… Speaker 1 (1779724171818)
And what does it look like?
0:46
S… Speaker 1 (1779724171818)
And then they tell me.
0:47
S… Speaker 1 (1779724171818)
And then once I know where it fits on the spectrum,
0:50
S… Speaker 1 (1779724171818)
I want to know if the giver and the receiver are on the same page.
0:54
S… Speaker 1 (1779724171818)
And so I think it has to be very situational.
0:57
S… Speaker 1 (1779724171818)
It has to be very thoughtfully,
0:59
S… Speaker 1 (1779724171818)
mindfully done rather than,
1:01
S… Speaker 1 (1779724171818)
oh, I think an apology would be a good idea.

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