call 3
Ringkasan
The transcript is about a call to UnitedHealthcare where Tammy Smith is seeking information on the price of a prescription. The representative checks the system and confirms that Tammy is registered on the UnitedHealthcare website and mobile app. They also confirm that Tammy is prescribed Advair, which is an inhaler for asthma, and that the prescription is ready to be filled.
Bab
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0:04Bab 1: Oh, hi. Good afternoon. 301s · Speaker 2
Oh, hi. Good afternoon. Thank you for calling UnitedHealthcare. My name is Joy, and I'm speaking with Tammy Smith. Yes. Hi, Ms. Tammy. Good afternoon to you, dear. How are you? I'm doing okay. I need to get a price on my prescription that w…
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5:05Bab 2: Oh, I see. 301s · Speaker 2
Oh, I see. And based on our system, for Esperiba, I think this is not the one that you're talking about, but it costs $246 .88. That one I can't do. Okay. And now the Advair? As of the moment, beer, we only have three medications in a year.…
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10:06Bab 3: For English, just remain on the line. 298s · Speaker 1
For English, just remain on the line. Are you a member, pharmacist, or provider? I want to speak with a representative. I didn't catch that. To get you to the right place, I need to know who you are. You can say a member or press one. For s…
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15:05Bab 4: As far as I know, based on the knowledge, Joy, you are also responsible to check the call page for the mail order. 64s · Speaker 5
As far as I know, based on the knowledge, Joy, you are also responsible to check the call page for the mail order. You can check it? Yes. Yes. To be honest with you, Mr. Bob, this medication, by the way, is really easy to, not to refill, I …
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16:11Bab 5: Okay. That's fine. 192s · Speaker 7
Okay. That's fine. No worries. What is the member ID number, please, Joy, so I can pull up the account again. Okay, thank you. It's 963 -151 -293. That is perfect. And is the member calling about the AdWare 250 -50 micrograms? Yes, you got …
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19:24Bab 6: calling OptumRx. 108s · Speaker 6
calling OptumRx. I'm Avery, your virtual assistant. Your call may be monitored or recorded for quality purposes. For English, just remain on the line. Are you a member, pharmacist, or provider? Member. Member. For security purposes, I just …
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21:12Bab 7: No, I want to speak with the representative. 100s · Speaker 7
No, I want to speak with the representative. Let's get someone to help. Would you be willing to take a brief survey at the end of this call? I know. If you have an online account, you may be able to sign in to chat with an agent, find answe…
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22:53Bab 8: And member 27, 1970. 82s · Speaker 2
And member 27, 1970. Okay. Do you want to connect the member? Okay, sure. And by the way, she's also listening with us, and I will connect the member over to you. Thank you very much, Miss Dina. Okay, let's be welcome. Have a great day. Tha…
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24:16
So the doctor's prescription written request was one month only month. So if you want three months, we need a new prescription. But I will check how much would be the three months. Do you want to know how much the three months? Yes, please.…
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29:18Bab 10: This is what I'm going to ask them, okay? 6s · Speaker 1
This is what I'm going to ask them, okay? To stay on the line. Go ahead, honey. No problem. No problem.
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32:06Bab 11: Hello, Ms. 179s · Speaker 4
Hello, Ms. Smith. Thank you for holding. So I'm going to process now the payment as a partial payment from your previous balance. Yes, ma 'am. Okay, one moment. Let me process it before we send a request to the accounting office to temporar…