[Cerrato, Alejandra]_127-13608480439_20260423202112(8857)

Apr 23, 2026 20:28 · 6:28 · English · Whisper Turbo · 4 speakers
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0:00
S… Speaker 1 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Karen. How can I help you? Hello, Karen. This is Alejandra with Power Handling. I'm trying to reach Victor Garcia. Is he available, please? Of course. Is there anything I can help you with, or did you want me to transfer?
0:32
S… Speaker 1 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
I want to speak with him, actually, because you guys have been using our electric power jacks for some time now. Oh, got it. Okay. Okay, one moment. Sure. Thank you for calling XPO. With 40 years of best in class, please hold while I try to connect you. Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes.
1:25
S… Speaker 1 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
Thank you for calling XBO. This is Karen. How can I help you? Hey, Karen. Yeah, I think that you... Oh, let me go back there. Okay, let me go back there and let them know you're on the line. Who is this? My name is Alejandra with Power Handling. Power Handling. Okay, just a second, please. Sure. Thank you. Thank you for holding. Please continue to stay on the line.
1:48
S… Speaker 4 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips.
2:12
S… Speaker 4 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
And if you're a web-registered user, you can count on personalized rate quotes and pickup requests, shipment summary and manifest reports, online invoice payment, and more. Visit us today at ltl.xpo.com.
2:30
S… Speaker 4 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
With one of the largest LTL networks in North America, our service extends to Canada, Mexico, Puerto Rico, and every U.S. state, including Alaska and Hawaii. Let us help you manage all your shipments with the confidence you... Dispatch. Hello, this is Alejandra with Power Handling. Are you Mr. Victor Garcia? Yeah, I am.
2:56
S… Speaker 3 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
Oh, hello, Mr. Garcia. I'm calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how the machines are being performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay. Yeah, that's fine. Okay, thank you. All right, so overall, how many machines do you have at your facility? Do you know? I think it's just one. Oh, okay.
3:27
S… Speaker 3 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
Is it currently broken or not working? It's broken and not working, the charger. Oh, okay. Just for you to know, I will be referring you to tech support through email once we finish this call. That way they can assist you with whatever issue the machine has, okay? All right, perfect. Overall, how satisfied are you with a product from one to five, one being unsatisfied and five being very satisfied?
3:59
S… Speaker 2 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
The drivers like it, so I'll say five. How would you rate the product's durability and build quality also from one to five? Five. I mean, besides the charger part, because he's broken on us. Yeah. Okay. How likely are you to purchase from power handling again in the future? That's my manager, the ones that, but if, I think they were planning on adding another one, so I am not, I can't give you an answer on that. Okay.
4:35
S… Speaker 3 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
How likely are you to recommend this product to a colleague? We will recommend it. Okay. And I just have one last question for you, sir. How well did the product meet your expectations? And if you could highlight anything about the equipment that you like, or if you would say something that you would like to change or improve about the machines, what would it be?
5:00
S… Speaker 2 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
additional feedback that you could provide would be helpful? No, I think the machine works totally fine, how it is. Drivers like it. They don't have any issues with it. Okay. And from its ergonomics, its size, weight capacity, or battery life, what do you say is the best trait that you would consider from the machine? I'm sorry, can you repeat that question? Yes, sure.
5:30
S… Speaker 2 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
So, from its ergonomics or the price, the size, the weight capacity, or battery life, what would you pick and say that is the best trait of the machine? I honestly have not heard a negative thing about it. They all like how heavy it is and how sturdy and how it does hold up a lot of time on the battery. Okay.
5:59
S… Speaker 3 ([Cerrato, Alejandra]_127-13608480439_20260423202112(8857))
Perfect. Thank you very much for the feedback then. You will be receiving an email from Mr. Jim Pitts, who's going to be assisting the charger issue, the way you can have your machine performing again. And, no, I really value your time, Mr. Garcia, and your feedback really helps us improve our equipment and service. So I hope that you have a great rest of your day, okay? Thank you. You too. All right. Goodbye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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