[Cerrato, Alejandra]_127-15208060200_20260421212811(7513)
Apr 21, 2026 21:35
· 6:38
· English
· Whisper Turbo
· 5 Խոսողներ
Այս տեքստը կավարտվի այսօր։
Ավելացնել մշտական պահպանման համար →
Ցույց տալ միայն
0:00
S…
Speaker 5 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. We're calling XPO. Is this Neha? How may I help you? Hello, this is Alhantar with Power Handling. I'm trying to get a hold of Mr. Brian Calway. If he's available, please. Okay, yeah. Give me one second. I'm going to put you on a brief hold. All right. Thank you.
0:35
S…
Speaker 2 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips.
0:59
S…
Speaker 2 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
And if you're a web-registered user, you can count on personalized rate quotes and pickup requests, shipment summary and manifest reports, online invoice payment, and more. Visit us today at ltl.xpo.com. With one of the largest LTL networks in North America, our service extends to Canada, Mexico, Florida. Okay, let me transfer you, okay? Sure, thank you.
1:29
S…
Speaker 3 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Thank you. Thank you for calling XPO with 40 years of best in class. Hello, Mr. Callaway. This is Alejandra with Power Handling. I am calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how they have been performing. So I just need to ask you six questions in 60 seconds, if that's okay. Yeah, the best thing to do is actually call the morning.
2:01
S…
Speaker 1 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Because he's the one that actually deals with that Palajack. I don't have no... I couldn't tell you the pluses or minuses for it. Okay. Is it the red one or is it the crown one? It's the orange one. We don't have an orange one. Well, maybe... Yeah, red. It's like a little bit short and the forks are a little thick. It has one wheel at the back. What kind of Palajack?
2:32
S…
Speaker 1 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Electric? Power handling? FX44? It's red, definitely. Red palette jack, not an orange one. I'm not sure what the name is on it. Okay. And we have a crown, too. Yeah, no. I mean, probably it's the red one. It's, like, reddish, orange. Yeah.
2:58
S…
Speaker 1 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Okay, so what's your manager's name? Maybe I can call him tomorrow a little bit earlier and request to talk to him. There's a morning supervisor in the afternoon, so I'm in the afternoon. But I can give you information if you need on it. Okay, yeah, sure. I know my drivers like it better than the Crown. Oh, that's great. Because the Crown's too bulky.
3:23
S…
Speaker 1 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Mm-hmm. Yeah, I've heard that before. How many units do you have at your facility? Do you know? We have one. Just one of ours? Yes. We just have one in general. We have one crown and one ear. Oh, okay. Is it currently broken or not working? No, it works fine. Okay. It's actually pretty sturdy because it fell off a fork of our liftgate twice. Oh, okay. So. Okay. Yeah, let me just...
3:57
S…
Speaker 3 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
We're going to get into more detail in a bit, okay? All right. Overall, how satisfied are you with the product from one to five when being not satisfied and five being very satisfied? I would say very satisfied. Our drivers rather, they say if we order another one, they'd rather have that than the crown. Okay. Sounds good. How would you rate the product's durability and build quality also from one to five? Probably.
4:25
S…
Speaker 1 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
What I know is a 5 because what happened to it. I don't know. I couldn't tell you what the drivers think of it or not. Mm-hmm. Okay. Well, your opinion is valuable as well, so we're going to rate that as 5. All right. How likely are you to purchase from power handling again in the future? We're trying to have them purchase actually another one, but it goes with the corporate ladder. Oh, yeah, yeah. Like, it has to be approved, right? Okay. We're glad that you...
4:57
S…
Speaker 3 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
You're going to look forward to purchase in the future. I'm going to mention it to our sales rep, Tim Lyons. Maybe he can send some information over to your email. Yeah, perfect. Okay. How likely are you to recommend this product to a colleague? To whom? Sorry, on that one. Recommend the product to what? To a colleague.
5:25
S…
Speaker 1 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Oh, yeah, definitely. Just because of what the drivers say. They like the way it's smaller and less bulky than the other ones. Oh, okay. All right. And last question. How well did the product met your expectation? And if you can expand a little bit on how the experience has been using the equipment and how you... We use it for our liftgate deliveries, like tile, so like 2,500-pound pallets of tile.
5:54
S…
Speaker 4 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Then, like, bags of soil, stuff like this. We only have two of them, so we have to make sure they go out to the drivers that actually have, like, heavy freight, not just drivers that have regular size. So anything that's probably 2,500 pounds, we let them use it. But it is in high demand. Like, everyone, they use it, and they want to keep using it because how much easier makes their job.
6:19
S…
Speaker 3 ([Cerrato, Alejandra]_127-15208060200_20260421212811(7513))
Okay. That's great. We're very happy that the equipment is performing as expected at your facility, and I really appreciate all the feedback that you have shared with me. It really helps us improve our equipment and service. And I also appreciate your time as well, sir. And I hope that you have a blessed day, okay? You too. Thank you. All right. Of course. Goodbye. Bye.
Այս տեքստը ստեղծվել է AI (ավտոմատ ձայնի ճանաչում) միջոցով։ Այն կարող է սխալներ պարունակել։ Հետաքրքիր օգտագործման համար համեմատեք սկզբնական ձայնագրությունը։ Օգտագործողի քաղաքականություն
Հոդված
Սեղմեք «Սահմանել» այս տեքստի AI- ի ամփոփում ստանալու համար։
Համադրում...
Հարցրեք AI-ին այս տեքստի մասին
Ձեր հարցը այս տեքստի մասին — AI-ն կգտնի հարմար հատվածներ և կպատասխանի։