[Cerrato, Alejandra]_127-18055414581_20260417213100(6261)
Apr 17, 2026 21:34
· 2:19
· English
· Whisper Turbo
· 2 Talare
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Speaker 1 ([Cerrato, Alejandra]_127-18055414581_20260417213100(6261))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. We're calling XPO. How can I help you? Hello, this is Alejandra with Power Handling. I'm trying to get a hold of Mr. Jeffrey Aparicio. He's available, please. Hello, how can I help you? Oh, hey, sir. Sorry. Yeah, we spoke a couple of days ago, well, a couple of weeks ago, actually, about...
0:35
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Speaker 1 ([Cerrato, Alejandra]_127-18055414581_20260417213100(6261))
the electric projects that we provide to you guys. And we are just doing a follow-up on the survey that we completed together. You have rated our
0:49
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Speaker 1 ([Cerrato, Alejandra]_127-18055414581_20260417213100(6261))
Let me see. You have rated our units a 22 out of a 25, and you did mention that you have one unit broken. I did refer you to tech support, but we wanted to understand what led you to that rating. We're actually happy that the rest of the equipment is performing as expected, but we just wanted to know if you had any additional feedback or if you would highlight something about the equipment that you specifically like.
1:19
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Speaker 2 ([Cerrato, Alejandra]_127-18055414581_20260417213100(6261))
Everything's good. Yeah. That's the rating. I don't recall from the time of conversation since the last time I had. But right now we do have just one down looking at it fixed. So once we get all that rolling, everything seems to be well. Okay, perfect. I did refer you to tech support. Did you get contacted after we spoke? Yes, we did notify that right now we had just like a technical error. So these are the handling. So right now we do have a tech who's working on it right now.
1:48
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Speaker 1 ([Cerrato, Alejandra]_127-18055414581_20260417213100(6261))
from internal. Okay, sounds good then. All right, I just have one last question for you, sir. If you would have to pick one thing that you like about the equipment that it does well, what would it be? Do you like its ergonomics? Does it make the job easier? Do you like the size, the weight capacity? Yeah, the performance and the weight capacity is definitely helpful on the job. Okay, sounds good then. Perfect. Thank you very much for the feedback one more time. I hope that you have a blessed day, okay? You too, thank you. All right, bye.
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